Our two weeks at Thalazur Antibes were such a wonderful time. Rooms are perfect, well maintained and cleaned everyday. The location is amazing and the landscape on the mountains and the sea is breathtaking!!! No words to describe this incredibly peaceful environment. The restaurant of the hotel is a gastronomic delight. The staff is very professional and caring. We really appreciated Lamberto and Élodie who were very attentive as well as friendly and always disposed to solve all our queries. Not to forget the very kind Director present for all the customers making our time there a haven of peace without worries. Very grateful to all the staff who helped to make this such a memorable stay.
Hotel is lovely, with stunning backdrop from the restaurant and pool area. Big and spacious room. Hotel is definitely not 4 star though, rooms were dirty/dated and staff, especially the manager, had little regard for customer service. There is also very little in walking distance of the hotel and a cab to the town of Antibes is €20 plus.
This was not 4 star it is basic and the staff are really not helpful. The rooms need a revamp, spa area is nice but the main pool needs a refurb. Was free tea and coffee but was not told about this, saw it when we left. A/C noisy and other guests partying until late. Not as quite as it looks. Should have a seprate wing for the dogs and not mix them as they all bark! Dog hair all over the furniture!
3rd visit to the hotel and never disappointed. The facilities are excellent and the view from the terrace is stunning. A shuttle bus is provided for the train station and Antibes so this gives the opportunity to explore the Cote d Azur. Outdoor heated pool and amazing spa.The hotel consists of a hotel based rooms and studios offering self catering as an option, staff have always been helpful pleasant and good humoured I would not hesitate to recommend the hotel.
I initially booked for 11 nights, but left after 2 nights of stay due to unreliable and hostile customer service I received. Oliver, the receptionist, yelled at me on the phone and called me im slow and made fun of me not speaking French. I was very offended and saddened by this low standard of service towards non-white customer who do not speak French. this hotel has a shuttle service from city center / gare d'antibes to the hotel, but the time table changes all the time with no announcement. Even though I have provided with my phone number to get picked up at City Center, the driver took off without me, In fact I have waited more than 50 minutes for a shuttle, and called the hotel two times to get picked up, the driver did not look for me nor called on my phone which was provided to avoid such case. After 30 minutes passed since my original pick up time, the driver finally called and told me I am slow and I was not at a designated stop. In fact I waited there for more than 50 minutes. Since I am not fluent in French I asked the driver to call a taxi for me, Oliver said "You cannot even speak French? That's why you need a shuttle. You look for a taxi yourself. I never call a taxi for you. Speak French," It was so offensive and rude. He hung up on me. After I took a taxi I called the hotel reception for 20 minutes, no one answered. Is this 4 star hotel? NO. It is a terrible hotel with terrible work standard. I made an official complaint to the Expedia and the hotel staff's display of unprofessionalism need to be known by travelers. Even I asked for the hotel manager several time to different staffs all of them answered he is not here. I have left a note to the manager which described the incident at check-out, I have never received a call. This is how this hotel treats international guests. Please do not stay here unless you are white or French, nothing is on time and nothing is as described on the Expedia.…