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Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres

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428 Reviews from our TripAdvisor Community

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Showing 69: English reviews
shamir
Level Contributor
24 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

This city is exlent end very intersting to visit wtih kides. We anjoy very much eix. The hotel is not in the center and need a car toget ther. It is cleen and simpoll. Fod is nice. Evry tihng was jest ok.

Helpful?
Thank netalazg
Yoann P, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear netalazg, We are very greatfull about your encouraging comments further to your stay at the Novotel Aix En Provence Pont De L'arc Fenouillères.  It is always a pleasure to receive such an enthousiastic feedback and we will share comments with our team who always strive to provide the best guest experience. Thank you again for sharing your feed-back and... More 

Dublin, Ireland
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed July 19, 2016

I've stayed in a dozen or so Novotel hotels and usually found them reliable and good value for money so I was disappointed with this one. It is a little dated and the rooms are quite shabby although clean. The air-con was ineffectual on a warm evening and for some reason in July the beds had duvets on them! The... More 

Helpful?
Thank gan_zDublin_Ireland
Yoann P, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Thank you for choosing our hotel for your journey in Aix-en-Provence and also getting back to us with this feed-back. I apologize that our facilities did not match your expectations. To get back to you on some of the mentionned points: I am fully aware that our product is definitely not up to the new Novotel standards of design, we... More 

Travelers are raving about these Aix-en-Provence hotels

Toronto, Canada
Level Contributor
149 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed July 17, 2016

Stayed 3 nights and used as base for exploring Aix En Provence and surrounding towns. The front desk staff were very friendly and helpful! We were allowed to check in early, after taking the night from Paris to Marseille and driving up, that was truly great! Our room was ok. We asked for a quiet room and we got 213,... More 

Helpful?
Thank bleec0m
Yoann P, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Bleen0m, Thank you so much for taking from your time to share this complete and detailed comment that would be usefull to the traveller's community. As mentionned, we do offer family standards and facilities to enjoy most from their stay in our hotel including kids playground, games to borrow...and also the possibility to share room with up to 2... More 

Warwick, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 19, 2016

Jean Bernard at reception was amazingly helpful and utterly charming and professional. He went out of his way in helping us arrange accommodation elsewhere for the next leg of our trip. Sadly, there were deeply-ingrained unpleasant stains in the bath area and the shower control was not in proper working order. There was so little shelf and cupboard space that... More 

Helpful?
Thank Alan C
Yoann P, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Alan, Thank you so much for sharing your comments. It was a real pleasure assisting you during your journey in Aix-en-Provence. As mentionned several times in your comment, Jean-Bernard and also the rest of our team, is very keen on providing you the best services, always in a natural willing and empathy. I deeply thank you for highlighting our... More 

Acireale, Italy
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 11, 2016 via mobile

I went in this hotel several times because it is one proposed by mt company and prices is not too much expensive. The room is large enough, wi fi is strong, parking is big, there is swimming pool. Also continental breakfast is very good with several plates. Milk and cifee are not of good quality. The position is very confortable... More 

Helpful?
Thank Martino875
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Martino875, Thank you so much for your valuable and detailed comments. It was a real pleasure receiving you at the Novotel Pont de l'Arc and I am very proud of our team for whom service and efficiency are a moto! We indeed are located within easy access to Aix center and near the highways which enables our guests to... More 

San Jose, California
1 review
5 of 5 stars Reviewed November 2, 2015

The staff at Hotel Novotel Aix en Provence Pont de L'arc is truly top notch. This team went over and beyond my expectations and this is from an event manager with over 15 years experience. From the moment that I arrived, during my meetings and finally at my departure, details were reviewed and confirmed with me. They made my job... More 

Helpful?
Thank Monique B
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Monique, Thank you so much for taking the time to share your comments with regards to your stay at the Novotel Aix-en-Provence. It was such a pleasure to having you with us for this first accomodation and meeting experience. Our team is delighted to make everything running smooth and proud to be able to assist you in the best... More 

London, United Kingdom
Level Contributor
189 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed October 29, 2015

Stayed 3 nights. You need a car and can be difficult to locate. Plenty of free parking and good wifi. Novotel is the older style and rooms could do with some modernization. Staff friendly and pleasant. Took dinner in restaurant. I stayed at four Novotels on this trip and the problem with the dinner menu is that they are all... More 

Helpful?
Thank dipex
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Dipex, Thank you for taking the time to share your comments with regards to your stay at the Novotel Aix-en-Provence. It was a pleasure to accomodating you during your journey in Aix-en-Provence. To get back to you on some of the mentionned points: We indeed are located few minutes driving distance from the city centre, with easy access to... More 

Mougins, France
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 15, 2015

I recently stayed at the Novotel in Aix, arriving 09 Oct and departing 11' Oct. The hotel's reception staff were extremely accommodating. One gentleman in particular, went above and beyond. Fabien's "outward" approach made all the difference. I am a retired flight attendant with Air Canada, and customer care is of great importance to me. Fabien was more than accommodating.... More 

Helpful?
Thank Julie M
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Julie, Thank you for taking the time to get back to us with such encouraging feed-back. Your satisfaction is our reward and I am very pleased to hear you got most of your stay at the Novotel Aix-en-Provence. As highlighted, our dedicated team, aims to make our guests Feel Welcome and go beyond expectations. We will be looking forward... More 

Redondo Beach, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 19, 2015 via mobile

This Novotel hotel was centrally located, had great rooms and generous breakfast buffet ! This is a relatively new hotel and the decor was lovely, the staff were very helpful and courteous. I would highly recommend this hotel !

Helpful?
Thank alyakush
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Alyakush, Thank your for sharing your comments further to your stay at our hotel. We are very pleased your stay was smooth and enjoyable. Our team strives continuously to offer the best quality of services with a professional attitude and warm welcome. Thank you again for your loyalty and we will be looking forward to receiving you at Novotel... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Novotel Aix Pont de l'Arc is just 5 minutes' drive from the center of Aix en Provence, with the TGV train station and Marseille Provence airport within easy reach. The hotel has 80 rooms and a seminar center opening onto the garden, making it ideal for both business travel and visits to Provence with family or friends. Enjoy the pool and shaded terrace surrounded by a Provençal-style garden and fountains. Free private car park. ... more   less 

Additional Information about Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres

Address: avenue Arc de Meyran, 13100, Aix-en-Provence, France
Location: France > Provence > Bouches-du-Rhone > Aix-en-Provence
Price Range: $92 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres 4*
Number of rooms: 80
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Hotel Style:
#12 Luxury Hotel in Aix-en-Provence
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