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Novotel Suites Rouen Normandie

Traveler (146)
Room & Suite (88)
Dining (10)


#8 of 52 hotels in Rouen
GreenLeaders Bronze level
Nos suites présentant au minimum une superficie de 30 m², bénéficient de l’air conditionné et d’une insonorisation adéquate. Elles proposent une kitchenette équipée (mini-frigo, micro-onde, bouilloire et machine à café Nespresso), un sofa, douche et baignoire, ainsi que des toilettes séparés. Les télévisions sont dotées du bouquet Canal SAT et Canal +, des chaines Américaines et Britanniques sont disponibles pour nos clients anglophones. Pour votre plus grand confort, nous avons remplacé intégralement notre literie en Mars 2018 et pour vivre un moment encore plus convivial, un plateau de courtoisie vous est offert (Thé, Café, Gâteaux, Eau minérale). Disposant d’un accès WIFI illimité, l’espace bureau séparable de la partie nuitée vous permet de travailler paisiblement. Cet espace modulaire permet également de séparer la partie nuitée parentale avec celle des enfants (4 personnes maximum, lit bébé sur réservation et disponibilité).
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know


Full view
79Somewhat walkable
Grade: 79 out of 100
25Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
49Room tips
Traveler rating
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Popular mentions
Comfy beds, specious room but lots of scratches on the walls and stains on carpet. Room could get some refresh. Parking available 12 euro/ night new code needed daily after 3 pm. Breakfast selection was really great.
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Response from HELENE D, Manager at Novotel Suites Rouen Normandie
Responded Feb 28, 2019
Dear Banff2013, Really sorry that your stay did not give you complete satisfaction. Rest assured that we are very attentive to the comments of our guests, this is how we completely renovated the lobby and the breakfast room. If you wish you can have a preview by looking at the pictures on our site. We have also renovated 32 suites of the 80 that counts our hotel and we have planned for this year to redo minimum 32. For a next stay do not hesitate to contact us before your arrival so we can assign you a renovated suite with a view of the Seine for example. Looking forward to seeing you again.
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The family suite had everything we needed, including separate beds for the kids who decided they hate sharing a sofa bed. Quiet room, cute decor, excellent beds, nice mini bar, clean, smells good.... No restaurant, but they did have a refrigerated section by the front desk to
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Response from HELENE D, Manager at Novotel Suites Rouen Normandie
Responded Mar 5, 2019
Dear Tanya M, We are delighted that your stay has given you full satisfaction and hope to welcome you again on your next stay in Rouen. Best regards.
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This was a last minute booking and what a great hotel. Large room , spotlessly clean with plenty of room for three adults - a single and double with curtains between the two areas. Bath and a shower and a separate loo. Shame we hadn’t brought our gym clothes as there is a
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Response from SUITENOVOTEL76, Réception at Novotel Suites Rouen Normandie
Responded Mar 5, 2019
Dear glynlucywalker, Thank you for your comment about your stay in our hotel. Yous satisfaction is really important to our team. We hope you will come again in our hotel if you are in France. Sincerelly,
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The Novotel Suite concept is fine. Rooms are spacious and comfortable. I found the parking garage of this hotel rather complicated. You need a code for entering the garage and this code changes when you return later that day. So ask for two codes when leaving. There are only a
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Response from HELENE D, Manager at Novotel Suites Rouen Normandie
Responded Mar 5, 2019
Dear Pensionado, Being in the city center parking spaces are limited. The change of code is the only way we have to restrict access and thus guarantee our customers who have requested the parking to have and the security of property. We understand that this procedure is not very simple but for the moment it is the only one that is really effective. We work with our teams to improve the fuidity of our processes and make the stay of our customers pleasant. Many landscaping has been done recently around the hotel and the whole will be finalized in early May 2019. We will post photos when the work will be finished and you will see that all the craft is now similar to the development docks and the result is very pleasant and harmonious. Hoping to have the pleasure of welcoming you back. Best regards.
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The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility
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Review collected in partnership with Accorhotels.com
Response from HELENE D, Manager at Novotel Suites Rouen Normandie
Responded Mar 4, 2019
Dear t0nyb49, We attach great importance to the quality of our services and our services, we are really sorry that it is not what you felt. Hospitality is also essential and we raise our teams' daily awareness of this essential value for us. We renew our apologies and hope to have the chance to welcome you again to make you change your mind.If such was the case and if an inconvenience came again to occur do not hesitate to contact the reception which is at your disposal 24 hours a day and who will do the necessary to bring you full satisfaction. Best regards.
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play Areas
Is there an iron in the bedroom?
How far is the station from the Novotel and what is it called? We are travelling from Paris.
How close is the train station for travel from Paris Gare de Rouen?
How far away is the train station?
How far is the train station away coming in from Paris?
"Get a room on the upper floors if possible."
"Not in this hotel."
"Do not book a room at the front and the most expensive(executive) rooms are at the front"
"Snap a photo of the garage entry code"
"high up away from the main road"
$106 - $153 (Based on Average Rates for a Standard Room)
suite novotel rouen normandie hotel rouenaccor rouen normandie
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