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Hotel Rouen Saint Sever

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Hotel Rouen Saint Sever
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216 Reviews from our TripAdvisor Community

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Showing 70: English reviews
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

This hotel has seen past its best days a long, long time ago. Tiny rooms decorated in as if we had done a trip back to the 50s. Not a lot of things worked properly, however staff where really welcoming and friendly. The French government gave this hotel a 3* rating. I believe they should revisit this at I have... More 

Helpful?
Thank mario b
PATJO76, Reception at Hotel Rouen Saint Sever, responded to this review

Hello, We have just learned of your comments and we thank you for taking the time to write us. Sorry to see that our hotel did not meet your expectations. We take into account your considerations. However, we thank you for the compliment on staff. Best regards, Marine P. Reception More 

Royal Tunbridge Wells, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2016

The location is perfect with a short walk over the river, 15 minutes to the very centre. You get to see a little of Rouen. I was told by the people we traveled with the restaurant was really very good. Rooms are basic but everything is provided and the bathrooms on the smaller side (again everything provided) The staff were... More 

Helpful?
Thank Cazazeeba
PATJO76, Reception at Hotel Rouen Saint Sever, responded to this review

Dear Customer, Thank you for giving us feedback about your stay. We are pleased that your stay you have enjoyed and appreciate compliments. The satisfaction of our customers is our priority. We hope to see you soon in our hotel. Regards, Marine P. The reception More 

Kings Lynn
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2016

We stayed here for one night on our way home from visiting Normandy, the room was small and with no air conditioning it was very stuffy. The bathroom was no bigger than a closet with no plug in the hand basin. Breakfast was supposed to be served until 10am but when we went down at 9.30am there was very little... More 

Helpful?
Thank Anthony B
PATJO76, Reception at Hotel Rouen Saint Sever, responded to this review

Hello, Thank you for your comment. Sorry that your negative feedback. We take into account your remarks. Regarding the breakfast, if you come during the week, it is served until 9:30. If you came for the weekend, it is actually served until 10:00 and in this case we apologize. Regards, Marine P. Reception More 

Travelers are raving about these Rouen hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 18, 2016 via mobile

Seriously, I don't get where the 3 stars come from. Old not even renovated hotel. No air conditioning, awfull rooms and the restroom is horrible. Toilet paper gets stuck! Why do they need a copy of my ID??? I guess people that usually stay here are not very honest. Avoid it!

Helpful?
Thank Adrian F
PATJO76, Reception at Hotel Rouen Saint Sever, responded to this review

Hello, Thanks for your feedback. We are sorry if your stay was not well and take into account your comments. Regarding copying of the identity carté, it's not a question of honesty but a procedure. We are not the only hotel to ask. In case of problems we need to be able to provide the exact identity of our clients.... More 

Torquay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2016 via mobile

The room was very nice, tv, shower, heating, plenty of towels, quiet, and good beds. The restaurant next door to the hotel was excellent.overall the placing and the cost were very good value. Just one comment regarding complaint would be the direction to the hotel left a lot to be desired! Oh, the breakfast we paid extra for, but was... More 

Helpful?
Thank 150jackinabox
PATJO76, Receptionniste at Hotel Rouen Saint Sever, responded to this review

Dear Customer, Thank you for taking the time to write us. Thank you for the compliments on the staff. Your positive feedback on this subject is very important to us, our customer satisfaction is our priority. We are pleased that your stay in our hotel will leave you a good memory. We hope to see you soon in our establishment,... More 

Level Contributor
667 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed May 31, 2016 via mobile

Ibis is, what Ibis does, and they consistently do it. If you are looking for a functional hotel that provides consistent services like a clean room, good bed, cheap indoor parking, and great personnel. That's what they do, so don't complain that you're not getting your +/- 80€.

Helpful?
1 Thank yogiacomo
PATJO76, Réception at Hotel Rouen Saint Sever, responded to this review

Hello, We believe that you made a mistake hotel. cordially Marine P. La réception More 

Halifax, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 6, 2016

Staff here were extremely helpful and the hotel is an easy walk down the street and across the bridge from the historic city centre. Room was clean and comfortable. We were in town less than 24 hours but staying here allowed us to see the sights and stay very affordably.

Helpful?
Thank Joe B
PATJO76, Front Office Manager at Hotel Rouen Saint Sever, responded to this review

Dear Customer, We just saw your comment and thank you for taking the time to write us . Thank you for the compliment on the team and the room. We aim to customer satisfaction . We hope to see you again soon. Best Regards Alicia S. Manager Front Office More 

Chicago, Illinois
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed February 25, 2016

We only stayed one night, en route from Bayeux to Paris. In short, this hotel is too far from the Cathedral and city center, in my opinion. Stay closer in if you want to tour the medieval city. The hotel is hard to find, and the desk staff was kind of surly. The rooms themselves were a bit outdated, and... More 

Helpful?
1 Thank Mary K
PATJO76, Front Office Manager at Hotel Rouen Saint Sever, responded to this review

Hello, We thank you for having taken time to share with us your opinion on our establishment as well as on its geographical situation. We took good note of your comment and will announce in our direction of the inconveniences which were able to know at the level of the space of the bathroom. Indeed the size of the rooms... More 

ESBO, FINLAND
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 12, 2016

For holiday in Rouen 3 nights. The hotel is only 3 star, but still offered outstanding service for my usual gluten free request as the staff wnt out to the nearby supermarket and got me exactly what I need for breakfast. The breakfast was a standard continental one (which implied that I would have been very hungry wo the glutenfree... More 

Helpful?
Thank Dag_Finland
PATJO76, Front Office Manager at Hotel Rouen Saint Sever, responded to this review

Dear customer, We thank you for having taken time to answer us, the opinion of our customers is a source of constant improvement. The comfort of our customers is one of our priorities that is why he been normal to answer your request and to do what's necessary so that you can take advantage completely of your stay. We apologize... More 

Manchester, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 1, 2015

I stayed her for two nights in July at the end of a two week driving holiday to France to visit Rouen. This is a budget hotel so do not expect lavish surroundings. The rooms are clean adequately furnished and there is free wifi. The staff are very helpful and the Hotel is situated very close to the Tram system... More 

Helpful?
2 Thank Mike F
PATJO76, Manager at Hotel Rouen Saint Sever, responded to this review

Dear customer, We thank you for having taken time to write us, your vision is a spring of constant improvement. Thank you for having announced us your satisfaction, our objective is to give full satisfaction to the waits of our customers, I would transmit your comment to my teams. In waits for him to see you again , Best Regards,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Hotel Rouen Saint Sever

Address: 20 Place Saint Sever, 76100, Rouen, France (Formerly Comfort Hotel)
Location: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Price Range: $43 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Rouen Saint Sever 3*
Number of rooms: 136
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Also Known As:
Saint Sever Hotel Rouen
Saint Sever Rouen
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