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Mercure Caen Centre Port de Plaisance

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Mercure Caen Centre Port de Plaisance
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571 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Yorkshire England
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

the hotel is very centrally located and the staff were pleasant and welcoming. The main reception/bar areas are lovely and in particular the breakfasts and breakfast room are really good. What lets the hotel down is the shabbiness of the bedrooms-in need of TLC. our first room was small and dingy and had an unpleasant stale smell.When i turned over... More 

Helpful?
Thank reviewqueen
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Thank you for taking the time to share your comments with us. We pride ourselves on taking all guest remarks into account. The entire staff of the Mercure Caen Centre is glad that your stay went well on the whole. Jean-Yves GUTH General Manager More 

usa
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in this hotel 4 years ago on our first trip to the Normandy area and it was a fairly pleasant place to stay. Unfortunately, the establishment hasn't done anything since then to alleviate 4 years' wear and tear on the property. Our third floor room was smelly (we heard this comment from others in our... More 

Helpful?
Thank pduncan851
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is well located near the marina and the Sunday market is on your doorstep. So much so that you can't park in the car park between 8pm Saturday and 2pm Sunday! This wasn't an issue as we dropped our rental car off at the train station. For what it's worth, it is only about a 15-minute walk back... More 

Helpful?
Thank Scott C
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, dear Madam, Thank you for taking the time to share your comments with us. We pride ourselves on taking all guest remarks into account. Concerning the car park, the cost is 12€ for 24 hours; it is underground and secured whether than the street car parks are within the same prices and are not secured. The entire staff... More 

London, United Kingdom
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here on a Leger Holiday D-Day trip for the weekend. The room (room 373) itself was ok, but the carpet near the entrance looked as though someone had been ill and hotel staff had struggled to clean it properly ! my wife said the room badly needed a mirror near a plug point as the mirrors are mainly in... More 

Helpful?
Thank MisterB49
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share your comments with us. We pride ourselves on taking all guest remarks into account. Regarding the state of the carpet on the upper floor, we are aware of it and we will be holding renovations very shortly in order to change them. The entire staff of the Mercure... More 

Budapest, Hungary
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 10, 2016

Stayed there recently on a 1,5 days business trip. Rooms are a bit depressive, staff is sort of helpful, nothing above average. Internet connection is a joke, guests can opt for a free of charge slow connection or pay for the premium WIFI, on a premium price. As I was running an online customer event on business from the hotel,... More 

Helpful?
Thank Varazslotanonc
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port De Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies specially about our WIFI acces. The Wi-Fi network is about to be refurbished in September, We... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 7, 2016

tthe room was ok nothing special and abit dated bits falling off and never had paper cups and bits of wood for spoons for tea and coffee before in a supposed 4 star hotel , from a safety point there were no bath mats and it was slippery taking a shower we were a large tour group so for breakfast... More 

Helpful?
Thank marfelllabs
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port De Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback... More 

Perth, Australia
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed July 22, 2016 via mobile

We stayed 2 nights in a standard room.. View across the water was nice and the rooms are basic but had everything needed. The carpets are a bit tired and could do with replacing but the room was clean and the bed was very comfortable. The room itself was quiet and the reception staff were very friendly and helpful even... More 

Helpful?
Thank zedmeister
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Tatsfield, United Kingdom
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 18, 2016 via mobile

Only 10 miles from the ferry port so a great location for a night after arriving in France on the 9.30pm ferry. Room was really clean and comfortable (apart from the pillows - bit maybe I am fussy) and parking easy under the hotel. Breakfast was tasty, varied and a good start for our journey ahead. Will return.

Helpful?
Thank Althea D
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Oklahoma City, Oklahoma
Level Contributor
160 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed July 14, 2016

This is a chain hotel with no distinguishing characteristics, but is a reasonable place to stay when touring the Normandy World War II sites. The large lobby is well appointed, wi-fi in the rooms works well and is free. Rooms are a little larger than some in Europe. There is convenient underground parking which was not overly crowded when we... More 

Helpful?
Thank buddymedbery
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jean-Yves GUTH General Manager More 

Zedelgem, Belgium
Level Contributor
156 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed July 13, 2016

Good hotel in the center with a parking easy to find. Room are quite large and well decorate. Bed are ok, bathroom good with exception of the shower which is in a position absurd that you can't take a shower!!! Carpet on the walkway is TERRIBLY DIRTY ! they should change it ! No restaurant and room service very sad!... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank tiger2669
JYGUTH, Directeur général at Mercure Caen Centre Port de Plaisance, responded to this review

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. Regarding the state of the carpet on the upper floor, we are aware of it and we will be holding... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Stay in the heart of Normandy in the city of William the Conqueror: the Mercure Caen Centre Port de Plaisance, located in the city center, has 126 luxury rooms, renovated in 2009, including 24 Privilege Rooms and 4 suites, all with air conditioning. Our Atrium and 6458 sq. ft (600 m²) of modular conference rooms can be booked for receptions and seminars. Private paying car park. ... more   less 

Additional Information about Mercure Caen Centre Port de Plaisance

Address: 1 rue de Courtonne | BP 3086, 14018 Caen, France
Location: France > Normandy > Basse-Normandie > Calvados > Caen
Price Range: $98 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Caen Centre Port de Plaisance 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Mercure Caen Centre Port De Plaisance Hotel Caen
Hotel Style:
#1 Family Hotel in Caen
#2 Luxury Hotel in Caen
#6 Business Hotel in Caen
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