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Mercure Lille Centre Vieux Lille

27, Rue des Tours, 59800, Lille, France (Formerly Hotel des Tours)
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156 Reviews from our TripAdvisor Community

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Showing 45: English reviews
Basingstoke, United Kingdom
Level Contributor
167 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Booked this hotel as part of a Euro Star short break and was not disappointed. It's a 10-15 minute walk from the EuroStar terminal which is found easily enough when following google maps. We arrived around 11am which was too early for check in but the very helpful man on the desk took our bags, gave us a city map... More 

Helpful?
Thank Fonseca-Denning
SF Bay Area
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

They have somehow mastered Mern Eggs which is a particular kind of scrambled my wife Mern makes. Aside from this, great! Staff very friendly and competent, very good and complete breakfast, perfect location but still quiet. No negatives!

Helpful?
Thank BarkBrown
Garches
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel has recently been reburfished and all rooms are brand new. Great choice of restaurants in the 'rue de gand' located at 50 meters from the hotel. Staff is nice and efficient. Hotel is located in the wonderful Vieux Lille but it is a good 15 minutes walking distance from the Lilles Flandres metro station. For disabled people you have... More 

Helpful?
Thank EmmanuelM786
Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed for one night in June during the European cup. The hotel is in the old part of Lille which is quiet yet near enough to walk to everywhere. The staff were friendly and very helpful and found us accommodation the following evening in their sister hotel. The room was comfortable. Recommended.

Helpful?
Thank Dangjimi
Caernarfon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Booked this hotel through a hotel booking site for a non refundable rate only to realise that i had made an honest genuine human error of booking incorrect week! Hotel was informed of error within 90mins but hotel refused point blankly to show any compassion or sympathy and stuck to their non refundable policy. So i am stuck with a... More 

Helpful?
1 Thank Blewtew
Lancaster, United Kingdom
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 11, 2016

Great Hotel, excellent staff, very close to the centre of Lille for the great restaurants and shopping. Fantastic City. Hotel is tucked away in a backstreet which means it is very quiet. Rooms are clean, good WiFi connection.

Helpful?
Thank MandM5960
Kawtar B, Directrice at Mercure Lille Centre Vieux Lille, responded to this review

Dear MandM5960, We are pleased to read your positiv feed back. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Hope we will see you soon for your next stay in our Fantastic city, Best regards Kawtar BANSAR More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2016 via mobile

After 2 months traveling all over Europe we came to Lille, a very picturesque city. Unfortunately our positive impression was ruined by having a number of thefts from our room. At first a purse with our Australian money was taken from inside a suitcase, after calling the manager we were told that it's not their responsibility if we didn't use... More 

Helpful?
1 Thank Johnny A
Kawtar B, Directrice at Mercure Lille Centre Vieux Lille, responded to this review

Dear Mrs Johnny Thank you for taking the time to share your experience at the Hotel Mercure Lille Centre Vieux Lille. Please allow me to express my sincerest apologies and to tell you that the incident met is exceptional and has never happened in our hotel, as you can see in the other guests comments. Nevertheless, we provide you with... More 

Zaandam, The Netherlands
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 24, 2016 via mobile

Spent 4 days at this hotel. Nice neighborhood, very good breakfast service. Rooms okay, but some thungs could be larger: toilet can only be used with door open and no water in the 'living room of the 'duplex room', only on the 1st floor. Very good bed, the biggest plus of this hotel is receptionist Cecile, who really provides excellent... More 

Helpful?
Thank Luckydepoes
Kawtar B, Directrice at Mercure Lille Centre Vieux Lille, responded to this review

Dear Luckydepoes, We are pleased to read your positiv and negativ comment, which are very important for us to improve our quality service. I agree with you, Cecile has perfectly understand how we can make our guests feel welcome in our hotel. I'm sure she will be happy to read your comment. Best regards Kawtar BANSAR More 

Ho Chi Minh City, Vietnam
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2016

Very nice hotel close to the old city of Lille and the streets where most of the good restaurants are located The rooms aren't that big but the appliances are well made and the staff is nice. The breakfast follow the standards of the brand.

Helpful?
Thank Pierre K
Kawtar B, Directrice at Mercure Lille Centre Vieux Lille, responded to this review

Dear Pierre, We appreciate very much your comments regarding your stay at the Hotel Mercure Lille Centre Vieux Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Tatsfield, United Kingdom
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 17, 2016 via mobile

Perfectly located in the centre of the old town. Free secure car park under the hotel which was essential for us as we were using the hotel as a base for some cycling and needed to store bikes and car overnight. Rooms and wifi good, breakfast tasty with enough choice and close to great restaurants in the evening. I cannot... More 

Helpful?
Thank Althea D
Kawtar B, Directrice at Mercure Lille Centre Vieux Lille, responded to this review

Dear ALTHEA, We are gratful that you took time to tell us about your satisfaction. We are pleased to have made your stay as pleasant as possible, and hope we will see you again for your next stay in Lille. Best regards Kawtar BANSAR More 

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Located in the heart of Old Town, near of the city center and the train stations Lille Flandres and Lille Europe, the hotel Mercure Lille Centre Vieux Lille is the ideal place for your meetings, business trips and also your touristic travels. The Mercure Lille Centre Vieux Lille has been completely refurbished, and its cozy, contemporary design exudes tranquility. Want to relax after a meeting or a long stroll through the city? The hotel provides the ideal setting to relax in complete peace. ... more   less 

Additional Information about Mercure Lille Centre Vieux Lille

Address: 27, Rue des Tours, 59800, Lille, France (Formerly Hotel des Tours)
Location: France > Nord-Pas-de-Calais > Nord > Lille
Price Range: $80 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Lille Centre Vieux Lille 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Des Tours Hotel
Des Tours Lille
Hotel Style:
#14 Luxury Hotel in Lille
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