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Mercure Lille Centre Vieux Lille

Traveler (151)
Room & Suite (46)
Videos (1)

About

#35 of 103 hotels in Lille
Location
Cleanliness
Service
Value
Located in the heart of Old Town, near of the city center and the train stations Lille Flandres and Lille Europe, the hotel Mercure Lille Centre Vieux Lille is the ideal place for your meetings, business trips and also your touristic travels. The Mercure Lille Centre Vieux Lille has been completely refurbished, and its cozy, contemporary design exudes tranquility. Want to relax after a meeting or a long stroll through the city? The hotel provides the ideal setting to relax in complete peace.
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Property amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Babysitting
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
166Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
515Reviews
8Q+A
23Room tips
Traveler rating
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Popular mentions
+1
Checked in at mercier for 2 days. A short 10 minute walk from the rail station and in the heart of old town near. Lots of restaurants and bar nearby. Room was great and very clean. Great sleep and very comfortable stay
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Hotel's Favorite
Close to railway station and the old town. Large number of good restaurants within a few minutes walk. Hotel was quiet and relaxing and staff were helpful. Had a room overlooking an internal courtyard which was spacious and quiet. I would have preferred a slightly softer mattress but this is a very personal preference. Choice of soft and firm pillows was appreciated.
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Review collected in partnership with Accorhotels.com
A short stay at this Mercure while visiting this area of France and over into Belgium. Online check in problems prior to arrival. Further check in problems on arrival....... initial room allocated was still being cleaned after we had made our way to the room. This highlighted a problem for us as you have to negotiate a flight of stairs between lifts and reception.......not great if you have heavy baggage and any mobility issues. Our Privilege Room was very (very) small. We queried the room with reception and they confirmed it was room was as booked. Probably one of the smallest rooms we have encountered on our travels as Accor members. Room had everything needed with good walk-in shower and the usual Mercure toiletries. Cleaning was immaculate throughout our stay. Road noise early in the morning.........not sure if this was deliveries to the hotel or just general traffic in the area. For note, there are roadworks ongoing in the area and access to the hotel has to be well planned as roads have been closed. Breakfast was basic and 'warm' food was tepid at best. Usual juices,coffee, teas, cereals, cheeses and cold meats but limited choices. Overpriced in our opinion. Hotel parking available but be aware it is very 'tight' spacing......again pricing is on the high side. Hotel close to some excellent restaurants and bars. All in all, not our best experience and would probably look at other options if returning to Lille.
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Response from CelineLaversin, Adjointe de direction at Mercure Lille Centre Vieux Lille
Responded May 14, 2019
Dear ScotlandRosslea, Thank you for taking the time to tell us about your experience at the hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you can imagine, it is truly not the way we want our guest to feel after a recent stay. Be assured that we are taking the appropriate measures to improve our services. Best regards,
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The hotel wasreasonably priced ( about 115 Euro per night with parking and breakfast ) and easy to find, located on the very edge of the old town and close to many bars and restaurants. Beds were comfy and the room was clean. Breakfast selection was good and all staff were friendly and helpful. Private covered parking welcomed though not cheap but they kindly allowed us to park the car there until we were ready to leave late next day. A few minor gripes bring the score down which include very noisy fridge in room ( but no minibar ) only one paper cup for tea / coffee and the room was almost unbearably small. The biggest complaint was being unable to sit on the loo properly due to angle and proximity to the sink stand. Fine for one night but glad we weren’t there the week! Overall, I’d be happy to return for a better room but otherwise I would check the competition again to see what the other local Mercure would offer.
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Response from CelineLaversin, Adjointe de direction at Mercure Lille Centre Vieux Lille
Responded Apr 16, 2019
Dear RaleighGrifter, Thank you for taking the time to tell us about your experience. I am sorry that the hotel did not meet your expectations, mostly with the size of the room. However, it is always a pleasure to receive positive feedback about the staff, the breakfast and other assets of the hotel, so thank you. We hope that we can receive you for a next stay. Best regards
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We have stayed in other Mercure hotels previously but this was a lower standard than we have experienced before. The room was pretty basic, with no heating even during a chilly early April. The public areas were heated, so the staff were well looked after! Typically the 'Do not disturb' sign was ignored and the cleaner just let herself into the room. Note for the elderly or impaired: The lifts are not at ground level and it is necessary to climb several steps from reception to the lifts.
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Response from CelineLaversin, Adjointe de direction at Mercure Lille Centre Vieux Lille
Responded Apr 16, 2019
Dear Joseph W, First of all thank you for sharing your feedback! We are very sorry for the inconvenience you had with the heating. Be assured that problem about the cleaner have been transmitted, so that these mistakes do not happen again. Your comments and satisfaction is our preoccupation to improve each day our services. You give us the opportunity to better serve you in the future. Best regards,
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PRICE RANGE
$88 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
des tours hoteldes tours lille
FORMERLY KNOWN AS
Hotel des Tours
LOCATION
FranceHauts-de-FranceNordLille
NUMBER OF ROOMS
74
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