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Carlton Hotel

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3 rue Pierre Mauroy, 59026, Lille France
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (243)
Room & Suite (85)
Dining (12)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Carlton Hotel
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 107 hotels in Lille
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Combining charm, space and comfort, the hotel is endowed with 59 rooms and suites, fully renovated and decorated in art deco style. Perfectly situated in the heart of the city, next to the two stations, the historical part of the town and the main square, it is ideally placed to appreciate the beauty of Lille to the full. A broad choice of cultural and entertaning activities awaits you there.Each of our 59 rooms is the symbol of luxury, chic and refinement. Their elegant and cosy style is an invitation to luxury and dream... All rooms and suites include private bathroom with shower or bath with "welcome products", telephone, TV, air conditioning, safe, minibar, courtesy tray with water, tea and coffee, free wifi.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Historic Hotel
Languages Spoken
French

Location

Full view
100Great for walkers
Grade: 100 out of 100
377Restaurantswithin 0.3 miles
71Attractionswithin 0.3 miles
975Reviews1Q+A11Room tips
Traveler rating
  • 508
  • 248
  • 147
  • 54
  • 18
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
SkyDaz wrote a review Oct 13
Wolverhampton, United Kingdom36 contributions29 helpful votes
Hotel is perfectly located to explore Lille. It's very quaint and old-fashioned and seems to be in almost a constant state of early evening/ morning as everywhere is dimly lit. Breakfast was continental with many fresh options. No one offered me coffee, fetched my own in the end.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Valentine V, Ventes at Carlton Hotel
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your thoughts on TripAdvisor following your recent stay at the Carlton. We are delighted that you highlighted the ideal location of our hotel as well as the great choice of fresh and local products in our breakfast buffet. Our hotel has been completely renovated while respecting the charm of the place, we are sorry that it does not correspond to everyone's tastes. Nespresso coffee, Dammann and Palais des Thés teas, as well as our variety of fruit juices are available for self-service in the breakfast room, so that everyone can choose the quantity. Please do not hesitate to ask the breakfast team during your next visit for any question you may have. We look forward to welcoming you back, Yours sincerely Marie de Montgolfier Communication Officer
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BackPacker814750 wrote a review Oct 5
10 contributions6 helpful votes
My Husband and I absolutely loved this lovely decadent hotel. Our room was wonderful with what I believe is the best view in Lille. The staff were very friendly and helpful. The only reason I gave 4 and not 5 was because the shower room was a bit small. (A free standing bath would have been a wonderul addition.) and when we ordered a 30 pound bottle of wine the bar man just gave us an opened one out of the Fridge something that we have never encountered in all the years and travels we have spent in France
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Valentine V, Ventes at Carlton Hotel
Responded 2 weeks ago
Dear customer, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at the Carlton. We are delighted to read that our team took care of you and that the quality and service of our establishment played an important role in the success of your stay! Your positive feedback is a great reward for all our teams. We are sorry the size of the bathroom left a negative impression. Our hotel has been completely renovated while respecting the charm and layout of the place, which explains the size of the bathrooms. However, some rooms have a free standing bath, so do not hesitate to contact us before your next stay, we will select the most suitable room for you. We also apologise for this problem at the bar. Please be assured that we will pass it on to our staff and barman so that it does not happen again. We look forward to welcoming you again, Yours sincerely Marie de Montgolfier Communication Officer
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reviwer1221 wrote a review Sep 2021
Reykjavik, Iceland1 contribution
I didn’t like the stay , we got dirty sheets and the hotel itself is just outdated and not very nice, this hotel is very very overrated definitely not worth the 4 stars. Well the reception and the people were nice and the room was okay but overall I didn’t like it and I won’t be coming back here.
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Date of stay: September 2021Trip type: Traveled on business
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Response from La Direction, Propriétaire at Carlton Hotel
Responded Sep 6, 2021
Dear customer, Thank you for sharing your review of your recent stay at the Carlton and for highlighting the warm welcome and professionalism of our staff. We apologise for any problems encountered. We are surprised that you had dirty sheets during your stay. All our rooms are checked by our housekeepers, who are very strict about the cleanliness of the hotel. We will carry out even more thorough checks to ensure that this incident does not happen again. We hope that you will report this problem to the reception so that you can be moved to another room. Our hotel has been completely renovated while respecting the charm of the place, we are sorry that it does not correspond to your tastes. We look forward to welcoming you back, Yours sincerely, Valentine Vadenbesselaer Commercial & Communication Manager
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kaya925 wrote a review Aug 2021
1 contribution
I don’t usually write any reviews really. However I do want to make this exception for Carlton Hotel in Lille. The room was very clean, nice and very comfortable. The girls at the reception were very kind. If you are planning a visit to Lille, don’t bother with any other Hotel other than this one.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from La Direction, Propriétaire at Carlton Hotel
Responded Sep 6, 2021
Dear customer, We are very touched by your review, and that you took the time to share it with the Tripadvisor community. Your positive feedback is our greatest reward and it encourages our team to continue its efforts. We are fortunate to work with receptionists who are passionate about their job, and that makes all the difference. We look forward to seeing you again, Yours sincerely, Valentine Vandenbesselaer Sales manager
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Sightseer37764027330 wrote a review Aug 2021
1 contribution
We've used the Carlton hotel many times and always very happy with our stay. Always excellent service from management and staff. We were staying in a family suite and the only recent I haven't rated this stay excellent is because in one of the rooms we could not get the shower working, the little valve to switch to shower mode was stuck firm, which would have been annoying if we weren't in a 2 room suite. Other point to make is that there is no choice of pillows, I think it's nice when hotels provide a choice of feather and synthetic pillows. This is being fussy and all in all we had a fantastic stay, as always!
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from La Direction, Propriétaire at Carlton Hotel
Responded Aug 25, 2021
Dear Guest, First of all, we would like to thank you for your complimentary comments about the hospitality of our staff. We strive every day to maintain this level of excellence and to satisfy our customers' requirements. We are also very sorry for the problem you had with the shower in one of the two rooms, and we thank you for letting us know about it, allowing us to identify the imperfections that you experienced and that obviously need our full attention. We hope that you will give us the opportunity to receive you again. Yours sincerely, Margot Dufour Sales & Communication Assistant
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PRICE RANGE
$124 - $208 (Based on Average Rates for a Standard Room)
LOCATION
FranceHauts-de-FranceNordLille
NUMBER OF ROOMS
59
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Frequently Asked Questions about Carlton Hotel
Which popular attractions are close to Carlton Hotel?
Nearby attractions include Team Break Lille (0.2 miles), DreamAway Lille (0.2 miles), and John Doe Escape Game Lille (0.2 miles).
What are some of the property amenities at Carlton Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness center.
Which room amenities are available at Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Carlton Hotel?
Yes, parking is available to guests.
What are some restaurants close to Carlton Hotel?
Conveniently located restaurants include Aromebase, Restaurant Jane, and Club Marot.
Are there opportunities to exercise at Carlton Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Carlton Hotel have an airport shuttle?
Yes, Carlton Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Carlton Hotel located near the city center?
Yes, it is 0.01 miles away from the center of Lille.
Are any cleaning services offered at Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Carlton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.