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Mercure Lille Centre Grand Place

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2 boulevard Carnot, 59800, Lille France
Lowest prices for your stay
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$99
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Free cancellation until 10/08/22
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$98
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Free cancellation until 10/09/22
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$89
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Free cancellation until 10/16/22
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Travelocity$98
Mercure$94
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Traveler (445)
Room & Suite (176)
Dining (18)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Lille Centre Grand Place
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 112 hotels in Lille
Location
4.8
Cleanliness
4.2
Service
4.1
Value
3.7
Travelers' Choice
A charming hundred-year old hotel in the heart of Lille. Near railway stations, the Opera, the Grand Square, the Beaux-Arts museum and the Convention/Exhibition Centre. Bar and meeting facilities.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
24-hour security
Baggage storage
Wifi
Breakfast buffet
Breakfast in the room
Meeting rooms
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, French

Location

Full view
100Great for walkers
Grade: 100 out of 100
383Restaurantswithin 0.3 miles
77Attractionswithin 0.3 miles
1501Reviews22Q+A79Room tips
Traveler rating
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Popular mentions
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Most Recent
gillegsparis wrote a review May 2022
Paris, France118 contributions91 helpful votes
Mercure Lille Centre has a wonderful location but the building itself is amazing : a pure joy of Beaux Arts style matching with the near by Opera. Rooms are large and very comfortable, the buffet very generous and the staff always very helpfull!
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Delphine BAUDRY, Directeur général at Mercure Lille Centre Grand Place
Responded May 19, 2022
Dear Gilles, Many many thanks for your wonderful review !!! We hope to see you again very soon ! Best Regards Delphine Baudry - General Manager Mercure Lille Centre Grand Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cooperclubman wrote a review May 2022
High Wycombe, United Kingdom155 contributions86 helpful votes
A one night stop between the eurostar and tgv. Chose this hotel as very central. Was a great hotel in a historical building. Room was extremely comfortable with a very small balcony that was nice to step out onto. Bed was comfortable and had a good night sleep. Bar was good with a very generous helping of gin. Would give a shout out to Hugo in reception who was very informative and helpful during our stay
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Delphine BAUDRY, Directeur général at Mercure Lille Centre Grand Place
Responded May 19, 2022
Dear Guets, Hugo and all the team join me to thank you for your very nice review ! We will glad to welcome you again very soon :) Yours, Delphine Baudry - General Manager Mercure Lille Centre Grand Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel wrote a review Apr 2022
1 contribution
Hard to give a rating as the room was great - quiet, spacious, clean, and the hotel in an excellent location. However, the customer service was poor. I received an email 2 days before my stay saying that I could check-in online, which I did do as i thought it'd save time in the hotel. To complete check in, I had to pay a deposit of €90 for taxe de sejour and for any minibar or restaurant expenses. I didn't intend to use the restaurant and thought €90 was an excessive for one night's stay (taxe de sejour was about €5) but I paid it on my debit card (I specifically chose a debit card as I don't pay currency conversion charges). However when i arrived at the hotel i was asked for an additional €60 for the same purpose. I pointed out I'd already paid this but couldn't get the receptionist to understand either in French or English. So I paid an additional €60 and instead of the online check-in saving time, it took extra time as I tried to explain and the receptionist failed to grasp my point. Why my booking was not showing that I'd already paid €90 is not clear. It's now been 3 days since I checked out and the two payments are still showing as pending. I've contacted the hotel about this and they say I should contact the bank. The bank says it could take 30 days and if i want the money back sooner i should contact the hotel. In the meantime, I can't spend the €150 (£124) that should be in my bank account. So if you go there, *don't* check in online and pay cash for the deposit.
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Delphine BAUDRY, Directeur général at Mercure Lille Centre Grand Place
Responded Apr 21, 2022
Dear Guest, Thank you for your comment. We are very happy that the location of the hotel, and that the room have satisfied you. However, we are sorry that the pre-authorization has not yet been released on your account. It is indeed with your bank that you must make a complaint because you can imagine that we have no possibility of intervening on the bank account of our customers ! We hope this situation will be resolved soon... Looking forward to seeing you again soon, Delphine Baudry - General Manager Mercure Lille Centre Grand Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jameshenson6 wrote a review Aug 2020
London, United Kingdom116 contributions53 helpful votes
Arrived late on a Sunday evening and was checked in quickly by the night staff. As an Accor gold member, I was offered a free bottle of beer as my complementary welcome drink (the bar was closed). The location of the hotel is excellent, both for car parking but also visiting the sites, bars and restaurants that Lille has to offer. WiFi worked well. I didn’t eat breakfast in the hotel. One big issue was the lack of functioning air conditioning, which was problematic given the prolonged period of hot weather (daily 35C+) in France during my stay. I appreciate Mercure isn’t a luxury brand and this is an old building, but decent air con at night is a must in four star hotel in summer. I changed room and was given an upgrade to a first floor mini suite, which had an excellent view but wasn’t much cooler. It was an uncomfortable night’s sleep. The only redeeming feature was that my original privilege room and the suite have free soft drinks (including Evian) in the mini bar. I will avoid this hotel in the summer.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Francisco F wrote a review Aug 2020
1 contribution
Having stayed at Mercure for a long period (23nights) I would recommend it as a great option for those travellers looking to explore the bubbly city of Lille and its surroundings. The room met the 4 stars rating, with a comfortable bed and a spacious bathroom. The cleanliness standard was very good, which I found especially important due to current Covid 19 circumstances. Indeed, the hotel was rigorous in its Covid policies which made me feel safe and comfortable. The room I stayed on, on the 3rd floor, also had plenty of natural light and a good A/C ventilation. As a matter of personal taste, I was not particularly impressed with the bedside wallpaper but the room itself and it's amenities make it exceptional value for money. With regards to F&B, the breakfast was good, with plenty of options available and decent coffee, and the eating area is pleasant and well lit. The main downside of my stay were the lunches and dinners, which were basically a number of set pre-prepared dishes available in a fridge that could be heated in the microwave. Context is always key to any evaluation and I was explained that the current Covid restrictions made the hotel create this system, so hopefully in the future the F&B will evolve to a different level. Where there is certainly room for improvement in this area, in the short term, is the lack of vegetarian / vegan options available to guests. Finally, some words to describe the true strength of this hotel: its staff. The friendliness and professionalism of everyone that I came across during my long stay was impressive and typical of a 5 star hotel. In resume, while the hotel has certainly points for improvement, its staff transform Mercure into a fantastic option for those travelers wanting to feel at home. While everyone was warm and available, I have to highlight some 'superstars': Sofian (F&B), Marion (Reception), Juliana and Natalie (Housekeeping). Hopefully the management will look after them and keep them for long. As Sir Richard Branson once said: "take care of your staff and they will take care of your guests"...
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Date of stay: July 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Diver94087 wrote a review Aug 2020
Keerbergen, Belgium26 contributions6 helpful votes
Thr location of the hotel was excellent. Near to a public carpark and the shopping area. The public places of the hotel where nice, in big contrast with the room i had. They are in need of a makeover, and fast. I'm not going to go in details but renovating the rooms is a must. For the rest, the welcoming was good. To bad there was a bad smell in the reception. If i would go back? Not sure... There is one thing i appreciate, i did leave my phone charger in the room and they are sending it to me, free of charge.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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European_Explorer wrote a review Aug 2020
Canton of Neuchatel, Switzerland679 contributions225 helpful votes
Here at the moment. The place is awful. No welcome drink and then, when requested one for two rooms booked. Both rooms booked and paid for were in the privilege rooms so not the cheapest. It was suggested by the reception guy that extra welcome drink may be given for the other room if I am nice to reception and the bar people. Totally unprofessional. Nothing for the dog provided despite the charge. No bowl, no blanket, nothing. No upgrade even though the junior suite next door not occupied. Seriously doubt rooms given to us were the best in paid category as Accor hotel is obliged to give best possible if there is no possibility of an upgrade. Air con in our room hardly working, the room stayed over 25 degrees all the time. Tried to charge extra for the dog despite the fact that the the charge had already been paid with original booking. Dishonest and unacceptable practice. Icy welcome, not felt expected. Ugly, tiny room with no view Unprofessional service No welcome treat in the room, no welcome message, no gold member standard upheld. Terrible unprofessional staff in terrible hotel. Stay away.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Halfpenn wrote a review Mar 2020
35 contributions15 helpful votes
Very good hotel. Excellent friendly staff. Very clean. Comfortable bed an very nice room. Excellent breakfast for both quality and choice. Central location and good value altogether. Bright and colourful deco and excellent ambiance.
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Delphine BAUDRY, Directeur général at Mercure Lille Centre Grand Place
Responded Mar 13, 2020
Dear Guest, I don't know how to thank you for so many compliments ! We are thrilled :) :) :) Thank you for so much kindness and hope to see you again very quickly ! Yours, Delphine Baudry - Directrice Mercure Lille Centre Grand Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kerry H wrote a review Feb 2020
Worcester Park, United Kingdom10 contributions21 helpful votes
Reception were amazing, loved the little extras as I told them prior was a special trip. grateful for room upgrade and then a further surprise when back to room with rose petals on bed and a lovely night and drinks voucher- so shocked and amazed by the customer care. Rooms spotless clean, location great. Helpful reception staff with providing a map and suggestions. Breakfast relaxed. Thank you
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Delphine B, Directeur général at Mercure Lille Centre Grand Place
Responded Feb 9, 2020
Wahoo !!!! Thank you so much Kerry for this lovely review :):):) We hope to see tou again !! Regards, Delphine Baudry - General Manager Mercure Lille Centre Grand Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pjl29 wrote a review Feb 2020
2050 contributions365 helpful votes
+1
Returned for the opera. The hotel is opposite the stage door. Great if on a Eurostar package. There are kettles the rooms. Yes, in a french hotel! Good staff Perfect! Impeccable !!! I'll come again Relaxing
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Delphine B, Directeur général at Mercure Lille Centre Grand Place
Responded Feb 9, 2020
Dear Guest, Thank you so much for this excellent review !!! We're waiting for your next stay with us :) See you soon Delphine Baudry - General Manager Lille Centre Grand Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$91 - $138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure lille centre opera hotel lille, accor lille centre opera
LOCATION
FranceHauts-de-FranceNordLille
NUMBER OF ROOMS
101
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Frequently Asked Questions about Mercure Lille Centre Grand Place
Which popular attractions are close to Mercure Lille Centre Grand Place?
Nearby attractions include Team Break Lille (0.3 miles), John Doe Escape Game Lille (0.1 miles), and AviaSim (0.2 miles).
What are some of the property amenities at Mercure Lille Centre Grand Place?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Mercure Lille Centre Grand Place?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Lille Centre Grand Place?
Guests can enjoy a lounge during their stay.
Is parking available at Mercure Lille Centre Grand Place?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Mercure Lille Centre Grand Place?
Conveniently located restaurants include Aromebase, Jane Restaurant, and Club Marot.
Is Mercure Lille Centre Grand Place located near the city center?
Yes, it is 0.09 miles away from the center of Lille.
Are any cleaning services offered at Mercure Lille Centre Grand Place?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Lille Centre Grand Place?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Lille Centre Grand Place offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Lille Centre Grand Place?
The staff speaks multiple languages, including English and French.