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Best Western Urban Hotel & SPA

Traveler (84)
Dining (23)
Room & Suite (22)

About

Location
Cleanliness
Service
Value
The Urban Hotel & Spa is eager to welcome you and assure you the greatest privacy, rest and comfort in its 40 fully equipped luxury rooms. The atypical ambiance and personal welcome make this 3-star hotel an ideal pied-à-terre for your business and tourist travels. The whole team will be happy to serve you and make your stay in the capital of Flanders one of the most pleasant you've ever experienced.
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Property amenities
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Banquet Room
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair access
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Room features
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Safe
Classic
HOTEL CLASS

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
104Restaurantswithin 0.75 miles
23Attractionswithin 0.75 miles
208Reviews
184Photos
5Q+A
3Room tips
Traveler rating
  • 47
  • 89
  • 45
  • 18
  • 10
Time of year
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Popular mentions
Very nice, good rooms, very friendly, generally accommodating! Green, nice menus, good drinks, location is ok - what you pay for: it's not the most salubrious part of time, but 15 mins to the centre and seems safe enough!
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Stayed here for a weekend fri-mon Car park was essential so this was a good secure car park so was pleased with that Hotel was average Staff were great though Breakfast was below average, tables weren’t cleared away on the Monday morning, not much choice and the toasting
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If you want to use the "spa" you will have to walk through the lobby in your bath robe, so beware. As another reviewer said, single room with double bed in it. mouldy towel in bathroom, changed without fuss. lobby entrance draughty, with 1 chair either side of entance door and 2
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Hôtel was ok but not special. The double room we had was really a single with a double bed. Restaurant is in lobby with corridor to ground floor rooms. Not cheap and minute portions. Bar is about 1m wide next to reception desk. Breakfast is served in the cellar and was poor.
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Pros and cons + staff is friendly - very small rooms (especially standard room) - unpleasant smell in most rooms ( mold or plumbing) Told staff about it and they just sprayed some air freshener 🙄 Overpriced considering the flaws. Would not recommend for more than 1 night stay
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Salle de bains
Salle de bains
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Bonjour Monsieur, Lorsque vous réserver une chambre dans notre établissement, le sauna et la hammam sont en libre accès de 18h00 à 23h00, la jaccuzi privatif est en supplément à 18€ la demi-heure. Nous avons également une offre privative de spa à 69.90€ comprenant : 1h30 de spa privatif ½ bouteille champagne friandises selon arrivage : mignardises, bonbons, ou salades de fruits… Réservation obligatoire et Annulation 48h à l'avance. Offre Valable du Lundi au Vendredi à 10h30 et 14h30. Samedi 10h30 uniquement Dimanche 14h00 uniquement. Nous restons à votre entière disposition pour toute autre demande. Bien Cordialement L'équipe de l'Urban Hôtel & Spa
0 votes
Waar kunnen we parkeren
Hallo mevrouw, mijnheer, Het hotel heeft een gratis parkeerterrein zonder mogelijkheid tot herkansing, plaatsen zijn beschikbaar zodra u bij het hotel aankomt. Je kunt ook op straat parkeren die gratis is Met vriendelijke groet de receptie
0 votes
Il y a deux ans c'était peut-être en projet. Actuellement, les travaux se termine au niveau -1 pour le SPA.
-1 votes
"Any room will be fine!"
"rooms are small!"
"Ask for a big room, our room was really very small !!"
PRICE RANGE
$76 - $145 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel and Spa Grand Palais
LOCATION
FranceHauts-de-FranceNordLille
NUMBER OF ROOMS
40
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