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La Cour des Consuls Hotel&Spa Toulouse-MGallery

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46 rue des Couteliers, 31000, Toulouse France
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Traveler (355)
Room & Suite (131)
Dining (48)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from La Cour des Consuls Hotel&Spa Toulouse-MGallery
Updated 03/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 138 in Toulouse
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.2
Travelers' Choice
GreenLeaders Bronze level
At the heart of old Toulouse, in a charming 18th-century family residence, the rooms and suites at this 5-star hotel create an intimate, restful setting. Thomas Vonderscher adds his signature touch to the Le Cénacle restaurant. A selection of champagne-based cocktails are available in the Club bar, where unexpected pleasures await in the executive lounge and library. Elegant meeting areas, a spa and fitness room all complete this haven of luxury and well-being. Come and marvel at the staircases, heritage balustrade, fireplace, lush inner courtyards and exquisite materials. Chantal Peyrat's design boldly combines classic and contemporary in an exclusive, enigmatic setting.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Spanish, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
341Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
539Reviews8Q+A16Room tips
Traveler rating
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  • 39
  • 12
  • 8
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European_Explorer wrote a review May 23
Canton of Neuchatel, Switzerland677 contributions222 helpful votes
+1
It is a nice property in nice location. Good valet service. Front dest is good and responsive when you get through on the phone. Tried to reach them last night, the front dest guy just left the post and disappeared for 15 minutes, went for search of fresh towels myself but later I found him. Definitely not a 5 star service. As Accor diamond we received a welcome letter but this is an Accor hotel number 4 this week where they ignored the fact we should be upgraded. Here I am not even sure if the room is best in category as it is in an ugly side building, first floor facing the street with minimal soundproofing. The experience is okay but nothing special.
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Date of stay: May 2022Trip type: Traveled
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Chi Y wrote a review Feb 2022
Los Angeles, California27 contributions33 helpful votes
La Cour des Consuls Hotel & Spa Toulouse-MGallery is a nice boutique French hotel in Toulouse. It is located in the city center surrounded by many restaurants. Walk to the city hall is about 5-10 munites. Hotel offers breakfast and formal dining. I didn’t had chance to try its formal dining, however, breakfast was good and services are good. Hotel offers valet parking free of charge and services are very good. In over all, I enjoyed its great services during my stay. I will stay in this hotel when I am in Toulouse again.
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Date of stay: February 2022
Cleanliness
Service
Trip type: Traveled
Room Tip: Rooms facing to courtyard are quiet, but overall there should much difference since windows are...
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WolfeStreetTraveldotcom wrote a review Jan 2022
Alexandria, Virginia923 contributions117 helpful votes
We spent on night at La Cour des Consuls while stopping over in Toulouse on a road trip that included a drive from the Mediterranean coast to the Atlantic coast (so Toulouse was a perfect half way spot). We really enjoyed our stay at La Cour des Consuls, including both the hotel's serene courtyard and our room, which was very much in keeping with expectations for this hotel class.
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Date of stay: September 2021
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Rooms
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Room Tip: Request a room that fronts the courtyard and not the street, if possible. VERY quiet.
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319ak wrote a review Nov 2021
Paris, France9 contributions10 helpful votes
I would have left a review on the AllAccor site but didn’t receive the customary email inviting a review after our departure. This is a nice enough hotel but certainly not 5 star quality. The location is fabulous and exterior and common areas are lovely, but the room and hallways could have used upgrading to feel more contemporary and fresh. Rooms service meals are few and there’s barely anything under 35 euros other than an omelet or sandwich. Breakfast is limited in its offerings. Staff are not that nice and seemed hassled, and it often occurred that we crossed someone who did not reply to our “bonjour.” But what I found most concerning is the fairly consistent disregard for COVID guidelines. Staff for the most party did not wear masks or had them pulled down under their chins (even the person who delivered our room service meal) and we also observed many guests who didn’t wear masks for example in the breakfast area (and you can’t enforce the mask rule on guests if staff aren’t following it). I wouldn’t stay here again.
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Date of stay: October 2021Trip type: Traveled
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ISZ wrote a review Oct 2021
8 contributions
+1
We arrived to the hotel on the 4th of October 2021 and stayed in it 2 nights. The hotel is located in the center of Toulouse and occupies several buildings. Its public areas are nicely decorated and employees at the reception are very friendly. This is the only good things I can tell about the hotel. On arrival after all the formalities the receptionist brought us to a separate wing which you can access through an individual entrance under the arch near the gates for the cars. If one day you will be brought to this wing and the receptionist smiles and tell you in a nice voice - " this is a very special wing, it is very quite" - be sure - it is a trap which may spoil all your stay in Toulouse. The most important thing about the hotel to know is that quality of rooms are very different depending in which building they are located. When you open the door to this "very special quite wing " the first thing you notice is a very special smell of food, rotten wood and cigarette smoke. The reason for this is very simple. This wing has not been restored for many years, it has a very poor ventilation, the kitchen is a part of it and there is a garbage storage nearby. The hotel was declared a non smoking hotel. That is why its employees (mainly from the kitchen) sit down and smoking in the yard behind the windows or on the steps to the entrance to the wing. We stayed in a Delux Suit 312 which faces the yard. The doors to the room is a thin cheap white piece of not very well polished wood without sound protection. The door to the bathroom and to the toilet are of the same quality. The one to the bathroom had several black scratches on it as well as an upper door frame to the sleeping room. The fitting of the make up mirror in the bathroom was broken. The design of the room is minimalistic. There are no decorations at all but several ventilation boxes in the sitting room and in the wardrobe which are used to channelize air from the kitchen. No sound protection was installed. So you may hear a strong sound of a jet plane taking on from time to time. At first I could not realize why they deployed airport in the very center of Toulouse. In some time I found out that this roaring sound is produced by ventilation boxes in dressing room when they switch on ventilation during cooking in the kitchen. There is also a system of ventilation in the room which produced a very sharp noise. I could not either stay in the sitting room or sleep when the sit conditioning was switched on. My complaint about it to the general manager was left without any reaction. He just told me - "Yes, I know about this problem". It is worth to be mentioned that this air-conditioning system was operated by a special device on the wall which protection cover was broken and removed probably by the same vandals which painted the door to the bathroom and a part of door frame with black paint. So I could not use the ventilation as well as did not have a chance to open the windows - employees were smoking behind it and there was a mixture of smells from the garbage storage nearby. The room did not match what was advertised on Accor web site. - there was no hairdryer in it and I have to fight for 1h 45 minutes to get it. - TV panel in the bedroom did not work. - there were no radio in the bathroom - there were no telephone in the bathroom - they did not refill bottles with free water in the room - turn down service took place only once after I complained. I spoke to the members of the stuff and complained several times but it did not look like that they understood what the problem was. The only person who tried to help us was receptionist at the day of our arrival. When I asked her to bring a hair dryer to the room she replied that the hotel was fully booked and they have not had any vacant hairdryer. After our long conversation she proposed to take a hairdryer from her colleague and bring it to my room next day at 08.00. Finally they brought it from some other Accor hotel. Some employees of the hotel did not observe COVID restrictions and did not wear masks inside the hotel and put them only when you tried to speak to them. General manager put his mask in a way it kept his nose fully open when he spoke to me. When I spoke to Matthieu Dellac, the General manager of the hotel he apologized for inconvenience and proposed to reduce payment for the room as a compensation but did not do it. During check out I reminded the receptionist about compensation. She nicely smiled and told me that she would pass my words to the general manager who was passing by at this moment. Generally it looks like that newly appointed general manager did not install any control procedures and ACCOR does not check if they comply with its standards or not. Moreover ACCOR does not check if rooms they sell at its website has all declared features or not. So you have a good chance to pay full price for cheap motel experience.
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Date of stay: October 2021
Location
Cleanliness
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Room Tip: Try not to get a room in a not reconstructed wing with separate access near the gates to the...
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jem10nz wrote a review Oct 2021
London, United Kingdom14 contributions7 helpful votes
The reception team as a first contact were great but sadly the hotel didn't live up to expectations remotely of a 5 star. The location is excellent. We have booked a 'deluxe suite' which was in the loft and was a dark, lifeless room that had sun bleached carpets, a window that overlooked a rooftop with dying cacti on the window sill. The walls were scuffed and the room smelt like a cleaning products. It was a special occasion and they had put balloons etc in the rooms which was a lovely touch however. I called reception and asked for an alternative but there were none and after some tooing and frooing I voluntarily 'downgraded' to a deluxe room which was actually much better. The reception team were great at making this happen 100% and very apologetic. My concern was for a top-priced room why even sell this it was subpar and disappointing. The new room was better but again the walls are scuffed ,the furniture worn and the cleaning is average - dented bins, dust behind bins, shower doesn't drain so well etc but a perfectly ok room. The common areas are fine for a 5 star hotel. Spa was average but treatment (facial was good). We requested a room service while we were out and three hours later returned to the room and nothing had happened so called reception - 'oh sorry we forgot' eventually came and serviced the room but the detritus that was taken out of the room was left on the window outside our room for 24hrs! It was still there when we left. We requested a late check-out which was no problem but re-entering the hotel the key cards weren't rekeyed, then they were rekeyed but only for the lift so after two trips to reception we were back in - just so average. I feel sorry for the reception team as they are great but the rest of the hotel - the service, the attention to details, cleanliness, proactivity were absent. The two words that come to mind for me with this hotel are tired and unloved. The building is tired and I suspect everyone other than the front-of-house team is tired. I would avoid this hotel. Save your money and go to the Crowne Plaza or another generic brand where you know what you get and spend the money you have saved on the gastronomic delights that Toulouse has to offer.
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Date of stay: October 2021Trip type: Traveled
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Emmanuel-Floren... D wrote a review Sep 2021
Bermuda6 contributions
Short 4 nights break in the heart of Toulouse. Very well situated, good service, nice suite... Service was good. Concierge very useful too but could improve a bit (where are Les adresses confidentielles?). Overall excellent. Will definitely come back.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
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Location
Cleanliness
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EYJ43 wrote a review Aug 2021
New York City, New York1 contribution1 helpful vote
From the entrance to the room, nothing about this hotel is remotely close to « 5 stars ». The building and rooms feel run down and designed with cheap furniture. There was peeling wallpaper in the bedroom. The hot water for the bath didn’t work. One of the two rooms smelled of cigarettes. Valet didn’t bring up luggage—we had to ask. Admin office doors open and the back of reception desk visible with its cluttter and mess. Awkwardly designed “lobby”. In short, a mess.
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Review collected in partnership with this hotel
Date of stay: August 2021Trip type: Traveled
1 Helpful vote
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Dominique D wrote a review Aug 2021
Belgium40 contributions6 helpful votes
Arrived by car at our hotel in Toulouse. Very nice welcome by Sabri (valet/bagagist) taking care of our luggage, car, and also showed us the main areas of the hotel (great to have such an employee !). Had a superior room with king size bed (this one was 180x200). Bathroom modern, with nice equipment. Hotel atrium is great place for a rest in between walks, or to take aperitive before going for diner. Tasted some great cocktails (e.g. Bali). Hotel is perfectly located to visit the city center.
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Date of stay: August 2021
Location
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Jay G wrote a review Aug 2021
10 contributions11 helpful votes
Great hotel. The rooms are very spacious and the bathrooms are big with bathtubs and the cleaning it’s always perfect. The hotel has a small spa but good for charging energy after a nice day around Toulouse. The restaurant is ok. The staff is very friendly specially the door man which vey detail focus and always super nice.
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Date of stay: August 2021Trip type: Traveled
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PRICE RANGE
$226 - $275 (Based on Average Rates for a Standard Room)
LOCATION
FranceOccitanieHaute-GaronneToulouseFilatiers
NUMBER OF ROOMS
32
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Frequently Asked Questions about La Cour des Consuls Hotel&Spa Toulouse-MGallery
Which popular attractions are close to La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Nearby attractions include First Clue Escape Game (0.05 miles), Church of Les Jacobins (0.3 miles), and Hotel d'Assezat (0.06 miles).
What are some of the property amenities at La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Yes, valet parking is available to guests.
What are some restaurants close to La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Conveniently located restaurants include Curry Cafe, La Cuisine À Mémé, and Le Restaurant.
Are there opportunities to exercise at La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Is La Cour des Consuls Hotel&Spa Toulouse-MGallery located near the city center?
Yes, it is 0.3 miles away from the center of Toulouse.
Are any cleaning services offered at La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at La Cour des Consuls Hotel&Spa Toulouse-MGallery?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Cour des Consuls Hotel&Spa Toulouse-MGallery offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.