My husband and I checked in together and the following day I tested positive for Covid. I advised Reception immediately and we took separate rooms. . My husband had to travel on and I was by myself in a foreign country treated like a leper. The room phone did not work most of my 7 day stay. wifi reception was appalling. And I had to ask the cleaner for clean towels as they didn't think to give me any for days! I had to ask Jorge/reception to help me get some food in one night as I couldn’t order a delivery online without wifi. He helped. Other than that, no one asked how I was or how they could help till the day they told me my initial booking was over and I had to leave - in the middle of my covid isolation. They gave my room to someone else immediately. I was on the street in the rain with my suitcases. I wrote to the manager twice during my stay - no decency to reply. I would not treat my dog like that. You are an occupant not a human.…
Central yet quiet, this is a competent hotel with lovely helpful staff. The room we had (410) had no view but was reasonably spacious and nicely designed. (Unfortunately, they experienced some internet issues and this was really the big downside. They also could upgrade and expand fresh fruit selection.) But all else is good with free coffee, teas and sweets, and some pastries and lovely water available in the lobby at all hours!
The hotel was lovely and staff were helpful and courteous. Location superb. Rooms fitted out well, clean, bedding good and breakfast was plentiful and good quality. Would definitely recommend this hotel for your stay in the Pink City.
Great location in the centre of the city, yet very quiet room. Pristine, very comfortable. Staff excellent, l forgot an item in my room, returning several hours later to retrieve it - they went out of their way to be helpful. The housekeeper had found my belonging & it was waiting for me at reception, I was very impressed by their honesty.
Very welcoming, attentive and polite staff, spotless clean, quiet and comfortable rooms in the heart of Toulouse.The only suggestion I have to make for the future if possible, is for check in hours earlier than 15:00 and later than 11:00 a.m check out . 15:00-11:00 is not a full day yet with the high price you pay you should at least have a 24 hrs accommodation.Despise this I had a lovely experience at this historic hotel! Thank you!
The front desk young staff was lovely but gave us the wrong information a couple of times. Hotel lobby very small but nice enough. We were a little put off by the elevator and the very dark and black walls in the halls, but the rooms were nice, clean and well appointed. Nice shower with clear wall between shower and bedroom, which could be curtained and had a St Exupery quote on it. We learned later from a friend that the hotel is famous because St. Exupery supposedly stayed there with his pilot buddies. It would have been nice to know when we were there. If in Toulouse, would I stay there again? Probably, but I would not count on the front desk staff for help as I might at other properties. They were very nice and friendly and tried to be helpful, but as a result, gave us easy answers rather than true ones.…
The greeting from the staff was really friendly and professional. The room was really clean and spacious, also the bed was very comfortable. The hotel is in a really good location !! Excellent for a weekend trip..
This is a renovated hotel in a modern style. It has a great location, just off the plaza of the Capitole. So it's a very short walk to a lot of lovely outdoor cafes and the Capitole itself, but the hotel is relatively quiet, and there are virtually no cars, it being in a restricted area where only taxis and cars dropping off residents may go. The hotel rooms are relatively small, although adequate; if you require a large room you should check with the hotel before booking. Our room rate included breakfast, which was quite sumptuous, and included cheeses, smoked salmon, a variety of breads and pastries, and omelets made to order. The staff was very nice and attentive.
The Gran Balcon could not be better located. Steps from the main square where all the action is. Very attentive staff. Clean and a great value. I would recommend this hotel to all. If you are driving in it can be tricky as the hotel is located on a pedestrian street. Cars allowed only for pickup and drop off. Navigating the crowded street was a bit nerve wracking !
Perfect location. Super friendly staff. Quiet rooms. Spotless. Treated more like honored guests than just another customer. Breakfast is substantial, varied and reasonably priced. I will stay again and recommend without hesi.