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Best Western Hotels Les Capitouls

29 Allees Jean Jaures, 31000, Toulouse France
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Guests1 room, 2 adults, 0 children
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$80
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Traveler (81)
Room & Suite (44)
Dining (8)

About

Location
Cleanliness
Service
Value
This hotel, installed in a former private home, resumes the spirit of Toulouse and is just off the Place du Capitole close the main subway station.
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Property amenities
Free High Speed Internet (WiFi)
Free internet
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Wifi
Public wifi
Internet
Breakfast buffet
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Hair dryer
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
Japanese, Portuguese

Location

Full view
100Great for walkers
Grade: 100 out of 100
301Restaurantswithin 0.3 miles
51Attractionswithin 0.3 miles
246Reviews4Q+A13Room tips
Traveler rating
  • 46
  • 80
  • 65
  • 33
  • 22
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Popular mentions
As it is rated a 4 star hotel the overall stay was very disappointing. All the hotel spaces appear quite old and need to be renovated. My room was just acceptable but, by chance, it was a suite while my collegue who had a standard room had even a problem of flooding in the bathroom because during one night it had rained. The breakfast was also a bad experience: a small room with very few small tables and a very poor choice of food. The only good thing is the location which is really central and near a lot of restaurants and the main tourist sites. It is a pity that it is so run-down.
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The hotel is very well located in center of Toulouse. The service is very good and friendly. The quality price is not bad. The lobby is not welcoming, no real seatting area to receive people and no restaurant. The room I bad was clean but too small.
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Response from Best Western H, Responsable réception at Best Western Hotels Les Capitouls
Responded Jul 23, 2019
Dear Customer, We thank you for sharing your experience following your stay at the Best Western Les Capitouls. We are delighted to hear your satisfaction with our location and service. We take note of the comments on the lobby and the quality of the rooms. We hope to see you for a next stay, do not hesitate to contact directly our reception to answer your needs easily. Best regards,
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Went with a close friend. Hotel has good location BUT... - fridge didn’t work and management didn’t care until the 3rd day out of 5 - cleaner left our room window OPEN during the day (the rooms are neighbouring and connected on the balcony and easily crossed between even on higher floors). Ridiculous! - wifi didn’t work after which I was told to ‘Just sit in the lobby and use that’...seriously?! - carpets dirty - uncomfortable bathroom and shower with bad temperature control. We will not be staying here again
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Response from Best Western H, Responsable réception at Best Western Hotels Les Capitouls
Responded Jul 23, 2019
Dear Customer, We thank you for sharing your experience following your stay at the Best Western Les Capitouls. We sincerely apologize for this bad experience you have encountered in our establishment. Your very useful comments will allow us to improve and increase our quality of service. Our teams work at every moment to the well-being of the customers, and for that, we hope to see you soon for a next stay. We invite you to contact our reception directly so that your needs and expectations will be really taken into account. Regards,
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Not sure where the 4 start rating comes from but for the price we weren't expecting that. Basic room that was clean and suits those just wanting to be out and about during the day. You had to ask at the desk to use borrow and iron (which leaked) and even though we booked for two they only left 1 coffee sachet. This little things just meant we kept having to go down to reception, a little annoying where you're on the top floor. But overall it was fine and the location made it worth it, 5 minutes to the main square!
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Response from Best Western H, Responsable commercial at Best Western Hotels Les Capitouls
Responded May 28, 2019
Dear Sir, Thanks to have taken time to answer our satisfaction inquiry; We have taken good note of your comments, and be sure we would bear a great attention to the points you have mentionned. We would be glad to welcome you for a future stay in our Hotel in order to show you the improvements on these matters. Best regards,
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Brief stay before heading to a family home for an immersion stay. Met all my needs. Great location! Close to attractions and restaurants...breakfast was sufficient but not spectacular. Staff friendly. Would stay again!
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Response from Best Western H, Responsable commercial at Best Western Hotels Les Capitouls
Responded May 28, 2019
Dear Guest, Thanks to have taken time to answer our satisfaction inquiry, and many thansk for you kind comments ! We would be grateful to welcome you again in our Hotel for a future stay. Best regards,
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PRICE RANGE
$78 - $187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hotel toulouse, best western toulouse, toulouse best western
LOCATION
FranceOccitanieHaute-GaronneToulouseBelfort
NUMBER OF ROOMS
55
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