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I don't often write long or bad reviews, I really wanted to like this place as it was the perfect location for me so when I read the reviews i thought is probably not bad.
Starting off with the good points, location - within walking...More
Very disappointed, we were told that there was parking, it's a public car park and very expensive, if we have have known, we would not have booked this hotel.
The room smelt of damp, it's very dated and not worth what we paid for it....More
The sign on the building said it all - chipped! Bed was comfortable, breakfast adequate.
There was barely room to get around the nod of the bed. The fridge didn't work, no light in the shower, the hairdryer broke. Handle missing on wardrobe door.
Well located near restaurants and maybe a 10 minute walk to the train station SNCF. Arriving from the States tired and not willing to decipher public transport and unable to get a wi-fi connection to the free Toulouse Airport system for an Uber, we were...More
Thank Gary G
Response from Cédric F, Directeur général at Best Western Hotels Les CapitoulsResponded June 19, 2017
Dear Sir, I thank you very much for having given your opinion.
I hope to see you shortly.
Cédric FRENEHARD, General Manager
We came here with a group of 20. 412 is supposed to be a better room. Carpet is filthy. Bathroom has broken fixtures. There is no room to wash out a thing or two and hang it up. Room is small and the sheets are...More
Response from Cédric F, Directeur général at Best Western Hotels Les CapitoulsResponded June 8, 2017
I thank you for comment and I apologize for this bad experience. The building will be renovated between october the 15th and the end of april 2018. I hope you will come back after this period of refurbishing.
Thank you very much.
$90 - $177 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#20 Business Hotel in Toulouse
#28 Luxury Hotel in Toulouse
Accessible rooms ,
Non-Smoking Rooms ,
Number of rooms
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Response from Cédric F | Property representative |
Dear Jarrod, we signed an agreement with the public car park in front of the hotel : 20€ per night instead of 26€, and you can pay directly to reception. Just park your car in the "Indigo" car park and come to reception to... More
Dear Jarrod, we signed an agreement with the public car park in front of the hotel : 20€ per night instead of 26€, and you can pay directly to reception. Just park your car in the "Indigo" car park and come to reception to check in. We'll look after you !
I hope I could have helped you.