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BEST WESTERN Grand Hotel Les Capitouls Toulouse

29 Allees Jean Jaures, 31000, Toulouse, France
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80 Reviews from our TripAdvisor Community

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Showing 19: English reviews
1 review
3 of 5 stars Reviewed 4 weeks ago

In Toulouse for the football so just needed a central hotel for convenience . Very dated , shabby room . Ok to crash out after a long day traveling and going to the match . Not a place for a romantic holiday etc .

Helpful?
Thank Bryn F
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you for your comment. You have to know that we expect renovation at the beginning of 2017. I hope to see you again after. Yours Faithfully. Cédric FRENEHARD General Manager More 

Usk, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 20, 2016 via mobile

One of the worst hotels I've ever stayed at. The bar closed at 11:40pm and they stop room service at 10pm. The front of house are very unfriendly. Breakfast is €14 per person. Cereal, some dry pastries, powdered scrambled egg and cold meats and fruit. That's it. Coffee from a click machine Very expensive. Never a 4*. It's a 2*... More 

Helpful?
Thank FirTree111
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear costumer, I apologize for this bad experience, I hope to be better next time. Sincerely Yours. Cédric FRENEHARD General Manager More 

Travelers are raving about these Toulouse hotels

Los Angeles
Level Contributor
206 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed June 8, 2016 via mobile

This hotel is nicely located in Toulouse on the main boulevard. However, the windows do not provide much protection from street noise and the air conditioning system is very weak. Avoid rooms 103 or 203; they are very small with no drawers for organizing clothes out of a suitcase. The lobby breakfast was fine, and I appreciated the coffee machine... More 

Helpful?
Thank HikerDave2
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

I thank you very much for having given your opinion ! Have a nice day. Cédric FRENEHARD General Manager More 

San Antonio, Texas
Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed May 8, 2016

Spent two nights recovering from a long flight from the US. Older hotel showing its age. Although we had a deluxe non smoking room it is evident there have in the past been years of smoking, new carpeting and paint would not only help the appearance but help remove the smell. That being said, it was clean, the bed comfortable... More 

Helpful?
Thank sjsa18
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Madam, Dear Sir, I thank you very much for having given your opinion. We have planned to refurbish the hotel at the end of 2016, I hope to see you again to show you how this hotel would have changed. Have a nice day. Sincerely Yours. Cédric FRENEHARD General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
239 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed February 26, 2016

The location is central but next time I will choose a hotel close to the "capitol" . The room was nice, even if a little bit old. Breakfast was good , and the staff very nice and competent. The public underground parking was quite expensive, in the 20 euros from the Sunday afternoon until the Monday morning.

Helpful?
1 Thank Bzh56
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Madam, dear Sir, I thank you very much for giving your opinion. I hope to see you again, even if we are not at the Capitole place, but at 10 minutes walking from there ! Have a nice day ! Cédric FRENEHARD General Manager More 

Gdansk, Poland
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 14, 2016

The hotel is very well located, close to the center, metro and train station. Very good breakfast. Friendly staff and nice atmosphere. Rooms are old fashioned with less comfort than one can expect. Some rooms are very dark since they are located from the inner courtyard.

Helpful?
Thank Michal274725
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you very much for giving your opinion. Sincerely Yours, Cédric FRENEHARD General Manager More 

Bogota, Colombia
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 17, 2015

I stayed in this hotel a month ago. I asked for big room and didn't exactly got what I wanted. But above all, it was the dirt. The desk and bedside tables were dusty. There was any shower gel left either. And breakfast didn't have any to do with a BWH one. Staff were friendly though.

Helpful?
Thank Edmatogo
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I apologize for this bad experience and I hope to be better next time. Sincerely Yours. Cédric FRENEHARD Général Manager More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 9, 2015 via mobile

Located in a central spot on a main road, the hotel is a great place to base oneself in Toulouse. The rooms are nicely furnished and the bathroom is fantastic. Marble everywhere, a bathtub and L'occitane products complete the experience. It was a little stuffy at night so we just opened the windows, although we soon realized that they must... More 

Helpful?
1 Thank Elena A
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Elena, I thank you for having given your opinion. I hope to welcome you again ! Sincerely Yours. Cédric FRENEHARD General Manager More 

Chicago, Illinois
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 5, 2015

Comfortable beds. Quiet, especially using earplugs when sleeping. A little cramped for two twin beds. Very helpful staff. Just a couple blocks from a nice area with lots of restaurants & a lot of buzz during the day.

Helpful?
1 Thank Reviewer420
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Traveler, I thank you for having given your opinion, and I hope you will come back to see us during a next trip in Toulouse. Sincerely Yours. Cédric FRENEHARD Directeur More 

Ellijay, Georgia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed September 14, 2015

This was my fifth stay at the Best Western Les Capitouls and my second review. I have always liked this hotel and now it has its fourth star under the French rating system. It is very well located near the City Center close to the Jean Jaurès Metro station at the intersection of Allées Jean Jaurès and Blvd. Strasbourg near... More 

Helpful?
1 Thank Jim B
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Hello Jim ! I thank you for your comment, and I hope to welcome you again and again ! Have a nice day. Cédric FRENEHARD General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
This hotel, installed in a former private home, resumes the spirit of Toulouse and is just off the Place du Capitole close the main subway station. ... more   less 

Additional Information about BEST WESTERN Grand Hotel Les Capitouls Toulouse

Address: 29 Allees Jean Jaures, 31000, Toulouse, France
Location: France > Midi-Pyrenees > Haute-Garonne > Toulouse > Belfort
Price Range: $82 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Grand Hotel Les Capitouls Toulouse 4*
Number of rooms: 55
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Also Known As:
Best Western Hotel Toulouse
Best Western Toulouse
Toulouse Best Western
Hotel Style:
#20 Business Hotel in Toulouse
#23 Luxury Hotel in Toulouse
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