Grand Hotel de l'Opera Toulouse Centre
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About
#26 of 218 hotels in Toulouse
Location
4.9
Cleanliness
4.4
Service
4.4
Value
4.1
Travelers' Choice
The Grand Hotel de l'Opera is located on the Capitole square in the heart of the "Pink city", 100 meters far from the Capitole subway station. The historical hotel has an interior courtyard and offers a bar and breakfast room. All our rooms are air conditioned and have a classic decoration. The hotel offers free wifi connexion, satellite TV with Canal+ , minibar, safe and bathrooms with shower or bath. Suites offer a lounge area. The hotel accommodates 2 restaurants which are independant but share our courtyard (a Michelin starred restaurant and a brasserie) which serve a refined cooking. Furthermore, the hotel offers discount for Capitole Car Park (rate of Capitole Parking is 22 €/day, 19€/ 16h, max hight 1,8 mt) and reception 24h/24. You will be able to visit easily the main monuments of Toulouse within walking distance. The hotel is located opposite the famous Theatre du Capitole and 25 minutes by car from the Blagnac Airport.
Check in starting from 3H30 pm / Check out: 11H30 am
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Walking tours
Books, DVDs, music for children
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Full body massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, French, Spanish, German
Location
1 Pl. du Capitole, 31000, Toulouse France
Name/address in local language
Grand Hôtel de l'Opéra Toulouse Centre
Getting there
Great for walkers
Grade: 100 out of 100
100
Blagnac Airport
4.5 mi•
See all flights
Mazamet Airport
42.2 mi•
See all flights
Capitole
2 min•Toulouse Metro
Rental Cars
446 Restaurants
within 0.3 miles
978Reviews8Q+A97Room tips
Reviews
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We had a wonderful stay to attend a week long conference. The staff was friendly and always helpful. Our room was spacious, comfortable, quiet, and immaculate. We loved the comfortable bar and delicious breakfast. As close to perfect as hotels get.
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Commercial Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded 1 week ago
Dear guests, We were absolutely thrilled to read your comment following your stay at the Grand Hôtel de l'Opéra. Thank you kindly for taking the time to share your experience. It is always a pleasure to read that our guests had a wonderful time and we will pass on your comment to our staff as so to maintain this level of service in the future. We do look forward to your next visit. Please feel free to contact us directly so we can provide you with our best room at the best available rate. Very best regards to you. Alexandre Assistant Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful grand old hotel which takes you out of the hustle and bustle into a calm and beautiful setting! Rooms were spacious and comfortable. We only had an overnight stop without breakfast so can't comment on the this but if the helpful and excellent staff are anything to go by, it can only be good. Location is fantastic - right in the hub of things but so so quiet!!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The brasserie at the hotel served excellent food!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Commercial Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded 1 week ago
Dear Guest, Thank you for your kind words about your recent stay at the Grand Hotel de l'Opéra. Thank you kindly for taking the time to share your experience. Your positive feedback is truly motivating, and we are committed to maintaining the high standards of service that you experienced. We truly hope to welcome you again to Toulouse in the future, this time with enough time to enjoy our breakfast buffet ! We remain at your disposal to provide you with our best room at the best available rate. Yours faithfully, Alexandre Assistant Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very nice, our room was excellent; the reception staff are very friendly; the location is perfect. However, don't rely on being able to unload your luggage “in the hotel porch” as they suggest, for the entirety of our stay the access to this “porch” was completely blocked by vans belonging to another establishment resulting in us having to lug very heavy bags from the underground car park. Also, they desperately need a service lift, we kept colliding with housekeeping staff, and the only bar is completely lacking in atmosphere.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Commercial Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded 1 week ago
Dear Sir, Thank you for taking the time to write a review following your stay in our establishment. We were happy to read that you had a pleasant stay and that you especially enjoyed the comfort of your room and the work of our staff. We do apologize about the inconvenience regarding the entrance porch. Please be assured that this was a temporary situation – the restaurant located in the same facilities was undergoing some construction work and the workers needed a direct access for most of the day. Some guests parked their car in front of the entrance allée to load or unload their luggage, but we understand this is not ideal. Our hotel is located in a 14th century building and unfortunately only has one lift per area. Our staff do their utmost to use the lifts as little as possible, but the rooms and common areas do have to be cleaned which requires the use of the elevators. We hope this was not too much of an inconvenience during your stay. We remain at your disposal would you wish to stay with us again in the future. Very best regards, Alexandre Assistant Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was excellent and professional. The room was big clean and confortable. Situation of the hotel perfect, right to the place of capitole I definitely recommend this hotel quality and price reasonable.
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Review collected in partnership with Best Western
Date of stay: August 2023Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Commercial Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded 1 week ago
Dear guest, Thank you for your kind review of our hotel. We are delighted to hear that you enjoyed your stay and were happy with the service provided by our staff as well as the comfort of our rooms. We appreciate your recommendation and hope to welcome you back very soon. Please contact us directly for any future stay so we can provide you with the best room at the best available rate. Yours faithfully, Alexandre Assistant Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love this hotel it really is our favourite in Toulouse, the rooms are beautiful and very romantic but the personnel let themselves down big time. We just booked for a fourth time, I have left them very good reviews and I asked if a discount would be available, they offered me four euros off, that is not customer loyalty in any shape or form. We were also hanging around for our room to be ready for quite a while, no apologies, not even a glass of water offered, it was 40 degrees in Toulouse yesterday...I then asked if I could have breakfast complimentary as a gesture of goodwill , a very stern no was the response. They reception people seem very preoccupied, take a very long time to answer messages and I was put on hold for a long time when I called and then no one called back when they said they would. The communal areas are beautiful but they have no life! No one sits in the bar, lovely tables outside, not used, the breakfast room is bleak, these are the negatives that if improved would warrant the four stars for this hotel. The big guns running this hotel really need to think about customer loyalty.…
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Réception du Grand Hôtel de l'Opéra, Service clients/Réception at Grand Hôtel de l'Opéra Toulouse Centre
Responded Aug 29, 2023
Dear Madam, Thank you for taking the time to share your experience with us following your recent stay at the Grand Hotel de l’Opera. We are very sorry to read that you were not satisfied with your stay. We are also quite surprised by your review, especially regarding the work of our staff. The vast majority of the reviews on Tripadvisor and other platforms shows the praises and satisfaction of our guests with the work of our personnel. Please be assured that we work only with our guest’s comfort and satisfaction in mind. We apologize if you felt that it was not the case at any point during your stay. Please feel free to contact us if you would like to provide us with more details. We are also surprised because you did not mention being dissatisfied during your stay – our front desk is open 24/7 and we would have been happy to try to find solutions to make your experience a more positive one. Regarding your reservation, you asked our front desk for a preferential rate which was offered to you within an hour after receiving your E-mail. We were happy to offer you a preferential rate below any price available online, notably in regards with your fidelity to our hotel. You chose to book the room at a higher rate on Booking.com despite our offer. You arrived at the hotel around 2 p.m. – as mentioned in your confirmation our check-in starts at 3.30 pm. Please be assured that when possible, we do our best to give our guests access to the room as soon as we can. With late departures that day, our team did their very best to prepare your room as soon as possible. While waiting, our colleagues offered you something to drink from the bar, offer that you declined several times. Nevertheless, our front desk staff is always available and we would have been more than happy to offer you water or drinks from our bar would you have requested it. Like our hotel, our bar is renowned for its calm and comfort – although we do have numerous customers enjoying our café daily, both regular toulousains and passing guests, it remains an oasis of comfort in the heart of the Pink City. We remain at your disposal and hope to have another chance to welcome you to the Grand Hotel de l’Opera. Best regards, --- Alexandre Assistant Front Desk Manager GRAND HOTEL DE L'OPERA ★★★★ BW Premier Collection by Best Western 1 Place du Capitole - 31000 Toulouse Standard : +33 (0)5 61 21 82 66
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A cozy and very Nice hotel. Great staff and breakfast. The bathroom.is also good, but there were Ink stains in the mini sofa in the bedroom. Still, well-located place close to the tour points. I recommend it.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Commercial Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded 1 week ago
Dear guest, Thank you so very much for kind review. We are thrilled that you enjoyed your room, the work of our staff and our breakfast. We apologize about the ink stains on the sofa, we have passed on your comment to our head housekeeper in order to find a solution. We hope this was not too much of an inconvenience during your stay. Very best regards to you Alexandre Assistant Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only in town for one night but room & bathroom were large & clean. Location across from Capitole. Staff very friendly & several were fluent in Spanish & English. Enjoyed late night drinks. Staff called stores in area on our behalf and located a specific gift that we had trouble finding.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Direction Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded Apr 13, 2023
Dear guest, In behalf of the entire team we would like to thank you for your great review and we are happy to read that you enjoyed your short stay at the Grand Hôtel de l'Opéra, the welcome by our staff , the location and your room. We are looking forward welcoming you for another stay in the very near future. Best regards, Sandra Lampée, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our fourth visit to this hotel - our first was in 2016. With each visit we discover another reason to return. The rooms are lovely, the staff is very helpful and the location is perfect to explore the city.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Direction Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded Mar 28, 2023
Dear Kriss, we would like to thank you sincerly for your great review. We are pleased to read that you appriciate our hotel, the welcome by our staff and that you are staying with us since 7 years each time you travel from Canado to Toulouse. We are already looking forward welcoming you soon again. With all the new direct flight connections offered between Toulouse and Montreal it will be that easy travelling to the pink city. Best regards from Toulouse, Sandra Lampée, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived on a Friday. The hot water was out and the staff said it was impossible to repair over the week. The safe was also broken. No refund was offered. There was minimal staff and no help available for luggage. The hotel access is via a long passageway making handling luggage very cumbersome and inconvenient. It is very hard to have taxi pick-ups because of the traffic.
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Direction Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded Nov 17, 2022
Dear client, Thank you for taking the time to provide us with feedback about your experience due to your recent stay. We are sorry to read that your stay did not meet your expectations. We would like to apologize for the technical issues. Our front desk staff is on duty 24/7 and is dedicated to making your stay the most comfortable. Please understand that a boutique hotel such as ours has no technician on call 7 days a week. In his absence, our general staff can only manage some minor technical interventions. Our previous guest had blocked the safe in your room but did not mention it upon checking out. At your request, our front desk staff came up to the room to open the safe and did so successfully. My understanding is that there was then an issue with closing the safe. On your way out of the hotel, when asked, you told our Front Desk employee Fabien that everything was alright with the safe. Our staff assumed that your had managed to close the safe and that the issue was resolved. Regarding the hot water in your room, this was not mentioned by any other guest during the entire week-end. The water heating system is common to all of the rooms in the area. A breakdown of the heating system would have affected all of the rooms around. The system is also made so that it cannot run out of hot water even when used intensely by all of the rooms at the same time. Our technician checked the heating system and it is functioning properly. The only explanation we can find for the the lack of hot water you experienced is that the water takes several minutes to reach its functioning temperature if you take your shower during the day and no other clients use hot water at the same time. It is often necessary to let the shower run for a while until the desired temperature is reached. We have taken your feedback into account and we will talk to our technicians about seeing if the system can be improved. Our hotel is located in the heart of the city and the entrance is at the end of the interior courtyard. Like in all major cities traffic is bussy but the taxi drivers can stop in front of the hotel and pick up our clients in the hotel lobby. We would very much like to have another chance at welcoming you in Toulouse. We will be happy to offer you a free upgrade for your next stay. Please do contact us directly so we can assist you with your reservation. Kind regards from Toulouse, Sandra Lampée, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a beautiful hotel. The rich lobby with blue velvet seats was a fine first impression. There was an affable chap at reception for check in, all going smoothly. My room was rich in shades of red, the walls covered with a sponge-like tapestry effect with scenes of trees, churches and farming. There are two steps in the room from the bathroom area down to the bed so be mindful of that. There is a desk and chair. There were not many electrical outlets but managed. Coffee and tea making facilities were welcome. There is a minibar if so inclined. The bathroom glistens with marble. There was a bar of soap for the sink; a squeeze bottle, the shower. Not a big fan of non-enclosed showers, same likely accounting over time for the damage to the back of the door. Had a chuckle at a QR code having been left on the right end of the sink. The wifi was quite strong as long as you did not try to upload two pix at once. The surrounding area is good for touring, shopping and restaurants. The breakfast room was bright, white and glassy. The fare was fine. Parking can be dreadful at the nearby Capitol lot. The hotel has an arrangement there for a discount if you give the ticket to them on check out. Overall, it is easy to see why the hotel is in the Best Western premier collection. I would rate a notch below a luxury hotel, likely better value. Unfortunately my efforts to upload some pix the next night were futile.…
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Direction Hôtel Opéra, Directeur général at Grand Hôtel de l'Opéra Toulouse Centre
Responded Nov 9, 2022
Dear Terry, We thank you for talking so much time to write a such detailed report about your experience at the Grand Hôtel de l'Opéra. Your descirption is detailed and helpfull for other travellers. We are pleased to read that you have been satisfied with the hotel, our service, the atmosphere, and the location in the heart of the pink City. We hope welcoming you back again soon and wish you a pleasant day. Best regards, Sandra Lampée, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Toulouse area.
PRICE RANGE
$138 - $185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel toulouse
LOCATION
FranceOccitanieHaute-GaronneToulouseSaint Rome
NUMBER OF ROOMS
55
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Claim Your ListingGRAND HOTEL DE L'OPERA TOULOUSE CENTRE $123 ($̶1̶7̶0̶) - Updated 2023 Prices & Reviews - France
Frequently Asked Questions about Grand Hôtel de l'Opéra Toulouse Centre
Which popular attractions are close to Grand Hôtel de l'Opéra Toulouse Centre?
Nearby attractions include First Clue Escape Game (0.3 miles), Church of Les Jacobins (0.2 miles), and Marché Victor Hugo (0.3 miles).
What are some of the property amenities at Grand Hôtel de l'Opéra Toulouse Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hôtel de l'Opéra Toulouse Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hôtel de l'Opéra Toulouse Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hôtel de l'Opéra Toulouse Centre?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Grand Hôtel de l'Opéra Toulouse Centre?
Conveniently located restaurants include RAJASTHAN VILLA, Curry Cafe, and Le Restaurant.
Is Grand Hôtel de l'Opéra Toulouse Centre located near the city center?
Yes, it is 0.05 miles away from the center of Toulouse.
Are any cleaning services offered at Grand Hôtel de l'Opéra Toulouse Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hôtel de l'Opéra Toulouse Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hôtel de l'Opéra Toulouse Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hôtel de l'Opéra Toulouse Centre?
The staff speaks multiple languages, including English, Spanish, French, and German.