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Mama Shelter Toulouse

Traveler (38)
Room & Suite (43)
Videos (1)

About

#52 of 133 hotels in Toulouse
Location
Cleanliness
Service
Value
Mama Shelter is a hotel of course, everyone needs a bed to rest their heads but we wanted to make you a sanctuary but an open one, an oases unseparated from the vibrant energy of a thrumming city. Toulouse isn’t just a place for students and technologists, and here at Mama there’s space for everyone. In Toulouse, we’ve made a brand-new hotel designed by Thierry Gaugain with one 120 rooms, each cozy with creature comforts coupled with all the needs of digital modernity, with spacious king beds and high speed wifi. We’ve set three rooms set aside for collaboration along with a huge outdoor terrace for travellers have space to gather to create or simply hang out, alongside a 45-seat cinema for screenings and presentations. You’ll also find a home-cooked meal in our restaurant with a BBQ, an Argentinian grill, and a terrace. Let's not forget our 156m² rooftop and its pizza oven. In short, you will enjoy all the best homemade, local food, with the freshest ingredients. Mama loves you!
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Babysitting
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Package Deal
105Reviews
1Q+A
1Room tip
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Popular mentions
Really enjoyed this place during our stay in Toulouse. Great place to stay and eat and the rooftop is beautiful! Would definitely recommend and will look for other Mama Shelf’s while traveling in France!
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Response from philippe angel g, Directeur général at Mama Shelter Toulouse
Responded 2 days ago
Hello madalena Following your stay at Mama Shelter Toulouse, you took the time to express your great satisfaction. Mama thanks you for your support! We sincerely hope welcoming you back soon. Feel free to book your next stay in london, or lille, bordeaux, lyon, marseille paris? why not!. Thank you for being a Mama fan MAMA LOVES YOU!
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Hotel's Favorite
The hotel is very well located, great atmosphere and nice welcoming staff. The room is quirky, clean and nicely decorated. Our room was on the 5th floor so we didn't hear much noise from downstairs or outside. The private bathroom was very clean and they provided also small shower gel and shampoo with funny logo - Mama likes it clean. The breakfast at the hotel is amazing, fresh ingredients, warm, cold, sweet and sour - everything you can possibly think of. Overall I would recommend the hotel to everybody for a weekend in Toulouse.
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Response from philippe angel g, Directeur général at Mama Shelter Toulouse
Responded Jan 24, 2019
Hello, thank you very much for your comments, I am delighted to see that you enjoyed your stay in our new mama shelter, hoping to see you again soon thank you philippe
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What a great hotel: hip is the only word that comes in mind. Not only design, but really amazing: the floors, the ceilings, the details in the rooms, the vintage details everywhere, combined with great service and all modern facilities, makes it wonderfull
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Response from philippe angel g, Directeur général at Mama Shelter Toulouse
Responded 3 weeks ago
Hello, thank you very much for taking the time to leave us your opinion, looking forward to welcoming you again have a good day
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Average hotel, front desk team is super friendly and attentive, felt welcome. Room was awful, supposed to be largest room, bed chuffed into a corner; only be able to get in bed on one side, first floor with evening noise of restaurant right below. Awful lighting system, either so called red mood-light (like the red light district in Amsterdam) or super bright lights. Bathroom well appointed and good shower. Bathroom products not for me, I bought something else the next day as I hated the mama smell. Breakfast is great, loved it, service In restaurant hot or miss, hostess super friendly, some servers are some are plain simple awful and major attitude. Area at night not the best however ok.
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Response from philippe angel g, Directeur général at Mama Shelter Toulouse
Responded 3 weeks ago
Hello, On behalf of all the team, a big thank you for taking the time to answer our survey after your stay at Mama Shelter Toulouse. We are very sorry to hear the service issues you encountered during your stay. We do appreciate your feedback, as it gives us the opportunity to review our services in an effort to improve the guest experience. Please could you give us your phone number by email: toulouse@mamashelter.com so that the manager can get in touch with you directly? Thank you for being a Mama guest MAMA LOVES YOU!
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Staff very friendly however many small things made this a no-go for me. Rooms are hot, area is very noisy outside, no amenities in bathroom, no coffee in room, no room service, shower drain was clogged, which I reported, but no fix. Definitely a hot spot at night so if you like a calmer atmosphere this is not your place. I will not be back.
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Response from philippe angel g, Directeur général at Mama Shelter Toulouse
Responded Mar 20, 2019
Hello , On behalf of all the team, a big thank you for taking the time to answer our survey after your stay at Mama Shelter Toulouse. Can you tell us specifically what services were not living up to your expectations or give us your phone number by email: toulouse@mamashelter.com so that the manager can get in touch with you directly? Your feedback is very important to us, it will help us to improve our services. Thank you for being a Mama guest
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PRICE RANGE
$87 - $158 (Based on Average Rates for a Standard Room)
LOCATION
FranceOccitanieHaute-GaronneToulouse
NUMBER OF ROOMS
120
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