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Mercure Albi Bastides

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Mercure Albi Bastides
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553 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Carcassonne
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here recently to attend an open air concert in Albi. The location for the concert was about a 10 minute stroll away, so absolutely great. The building is beautiful, made of small red brick, which I believe was once a mill. It's location is right on the river , and was very easy to locate by car. The... More 

Helpful?
Thank Suzi S
THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for the great review of our hotel! We share it with our team, this kind of comment drives us! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Guernsey
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Supposed to be a 4 star hotel but not impressed with size of their best room (receptionist's comment) and the air-conditioning in it. Extractor fan not working in bathroom so mirror always steaming up when trying to have a shave. Other faults were fixed fairly promptly by Manager. Bar open till 2300 but usually in darkness from 2200 with only... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Steve C
THOMAS G, Front Office Manager at Mercure Albi Bastides, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Warwickshire
Level Contributor
108 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got off to a bad start because the small signs into the car park were hard to see hidden by the street furniture on the narrow access road and the hotel itself is hidden behind another building. Perfectly straightforward when you have done it once. The hotel is in an interesting building and echoing what others have stated, it... More 

Helpful?
Thank abcoldgit
THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for the review of our hotel! We are sorry for the problem with the aircon unit. We are glad that you enjoyed your stay and hope to see you again very soon. More 

Manila, Philippines
Level Contributor
130 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked this hotel for the view of the river and the city (Privilege Room with view). It didn't disappoint. We did get a wonderful view! Bed was comfy and linens were clean and crisp. Disappointing pillows though. Space was a bit cramped as typical of most rooms in old hotels in Europe. Overall good enough for us since we were... More 

Helpful?
Thank MamaSqueak
THOMAS G, Front Office Manager at Mercure Albi Bastides, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your... More 

Perth, Australia
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We loved Albi and this hotel was perfect for our stay although we were disappointed we did not have a room with view of river. We had a lovely dinner in the restaurant and the room was clean and well serviced. There is free parking and is walking distance to town centre etc. The reception staff were not very friendly... More 

Helpful?
Thank Joanne P
THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For information, if you want a River view room, you have to choose "superior room", you booked for a standard one; we thought... More 

Escondido, California
Level Contributor
189 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 12, 2016

At the end of may 2016, France was inundated with huge rain storms. Here in Albi the Tarn River spilled over the dam with excess water. The Mercure Hotel, once a grist mill, in Albi overlooks the sight of the spillway with views from their breakfast room. The front desk was very help with suggestion of restaurants. Fortunate for us... More 

Helpful?
Thank JustinaTucson
Dorking, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 6, 2016

A good standard chain hotel on the banks of the Tarn, some rooms with stunning river views and close to the excellent restaurant le Jardin de Quatre Saisons. Ample free parking. We did not eat here. (Try the bolangerie in the covered market for breakfast!)

Helpful?
Thank RogerandAnn
THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Knysna, South Africa
Level Contributor
90 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 29, 2016

Magnificent view from the hotel across the raging waters of the Tarn River towards the old town. A beautiful building right on the water's edge. The double glazed windows completely block out the noise of the river when closed. A 12 minute walk across the bridge to the buzz of the village and restaurants. Obliging staff, well appointed rooms with... More 

Helpful?
Thank GassinT
THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for the great review of our hotel! Those comments encourage our teams. We are glad that you enjoyed your stay and hope to see you again very soon. More 

Norwich, United Kingdom
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 18, 2016

We spent a night here in early May, and the hotel ticked all the boxes we wanted. Unusually we'd booked a couple of weeks before, and got a good rate, We found it more easily than I expected for a city centre hotel, and there was plenty of parking. We were upgraded to a river view room (I can't remember... More 

Helpful?
Thank Chau98
THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

We are so glad to read this review about our hotel! We hope to see you again a next time. More 

Collioure
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 12, 2016

At long last I am able to write a good positive review about a Mercure hotel after six disappointing experiences! This hotel is located in the centre of Albi, about 200 metres away from the old bridge that leads across the river Tarn to the cathedral and main restaurant area. The hotel dining room has a wonderful view down the... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank JMC66190
THOMAS G, Responsable réception at Mercure Albi Bastides, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay . We began the renovation of our rooms and we wish to show them to you a next time. hope to see you again very soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
56 rooms in the city centre near the Pont Neuf on the Tarn river banks. In watermill building dated 1770. 500 meters from the Berbie Palace and museums. 800 meters from Ste Cécile Cathedral. Bar, regional restaurant and 3 meeting rooms (30 people). ... more   less 

Additional Information about Mercure Albi Bastides

Address: 41 bis rue Porta, 81000, Albi, France
Location: France > Midi-Pyrenees > Tarn > Albi
Price Range: $105 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Albi Bastides 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Accor Albi Bastides
Hotel Style:
#3 Luxury Hotel in Albi
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