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Hotel La Citadelle Metz - MGallery Collection

#2 of 31 Hotels in Metz
Certificate of Excellence
5 Avenue Ney, 57000, Metz, France
Hotel amenities
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346 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Amsterdam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

When checking in at around 24:00 (I was very late), the reception manager forgot to ask an ID. They already had my VISA card number etc. Later when I was in the room they were knocking at the door while I was in toilet and later they were knocking again and just entered the room with a key pretending that... More 

Helpful?
Thank Reiziger6821
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear guest, Would you please excuse us. But you refused to give us an ID card - the credit card that you gave did not work. You should understand that considering the situation we have to apply strict security measures and that the ID card is among others demanded by police services on the French territory. Furthermore, considering the amount... More 

Belleville, Illinois, United States
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a neat and historic hotel. Great location. Parking is so easy. Security is top notch. The rooms were decorated beautifully. Staff was very helpful with everything. A short walk to the town center with all the wonderful shops.

Helpful?
Thank Kevin B
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear guest, Would you please excuse us. But you refused to give us an ID card - the credit card that you gave did not work. You should understand that considering the situation we have to apply strict security measures and that the ID card is among others demanded by police services on the French territory. Furthermore, considering the amount... More 

Bucharest, Romania
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 27, 2016

Had the opportunity to have a business lunch here. I have to say that apparently they're not having the smallest prices in town BUT if you consider the chef's works...it definitely changes the perspective. I had one of my best meals in France under 30 euros with the wine included. I would highly reccomend!

Helpful?
Thank Adrian B
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will... More 

Lymington, United Kingdom
Level Contributor
136 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed May 21, 2016 via mobile

Having stayed at the hotel several times before and indeed only six days before, and always being delighted my last visit was really lacking. On arrival the car parking was full and I ended up leaving the car in the road outside. When I got to my room there was no complimentary water, the television remote was missing so were... More 

Helpful?
Thank Stainlesteve
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. It is true that we had a busy time that could explain that our parking had been full. We strive... More 

Leuven, Belgium
Level Contributor
161 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed March 2, 2016

Very nice hotel located in the city center of Metz. Friendly staff, and a trendy renovation of the old Citadelle building. The room is very cosy and well equipped. There's a parking close to the hotel. A large selection at the breakfast buffet.

Helpful?
Thank Dirk_at_Leuven
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Many thanks for your nice comments. We are glad that you had a good time at La citadelle Hotel. We are lookig forward to welcome you again shortly. Kind regards, Delphine & Christophe Dufossé More 

Level Contributor
228 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed February 27, 2016 via mobile

In fact it was a warehouse transformed into a functional and comfortable hotel with a touch of luxury in spite of the ugly furniture. The restaurant looks like a large railway buffet (!) or a boarding school refectory. Ugly with total lack of gemütlichkeit. Food same as decor. Nicer is the park in front with an interesting modern rusted metal... More 

Helpful?
Thank FrancisRogerDuck
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for your kind comments. We are glad that you enjoyed your stay. Indeed Metz is a very attractive city full of historic building(ship). You discovered our Brasserie but we also have a michelin starred restaurant. Kind Regards Delphine & Christophe Dufossé More 

Worcester, United Kingdom
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 14, 2016

Just a truly beautiful hotel, staff are friendly even for an English guy who obviously didn't pay enough attention in his French lessons at school. Great location, with nearby attractions. I really adore Metz and this hotel is great for those wanting a city break. Clean, airy rooms, no fuss just a nice pleasant stay and would return. :)

Helpful?
Thank TheJudge2010
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, We are glad to see that you enjoyed your stay at La Citadelle. We are all looking to welcome you again shortly. Kind Regards, Delphine& Christophe Dufossé More 

UK
Level Contributor
197 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed February 12, 2016

We had pre-booked this hotel as a stop over on our way driving home to the UK from Italy. Unfortunately, our vehicle experienced a problem and we didn't reach our destination until around midnight....such a shame....particularly as we were leaving early the following morning!....so, no real time to appreciate our surroundings. Once we knew we going to be that late... More 

Helpful?
Thank FRANCES39A
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon for much longer time. On your next stay, we will be happy to book a table for you either at our Michelin Star Restaurant or our Brasserie. Metz offers you a lot... More 

Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 14, 2016 via mobile

Visited en route to the uk from Switzerland. One night stopover, a a good price, not sure if I would have felt the same at the listed price. The hotel was very comfortable and we were made welcome. We would have liked to eat in the Brasserie, but it was fully booked. So we ate out as we did not... More 

Helpful?
Thank PRD1954
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at the Hotel La Citadelle Metz. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé More 

Colmar
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016 via mobile

A nice stay over New Year. Reception staff friendly and helpful. Spacious, comfortable rooms with excellent beds although understandably a little dark due to small windows (historic building). Breakfast was quite good with sufficient choice and quality although seems expensive at 24 euros p.p. On our second night we had drinks in bar followed by dinner in Brasserie. We found... More 

Helpful?
1 Thank David C
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Customer, Thank you for your comments which are very useful for us to improve our service. We wish you an Happy New Year 2016. Kind Regards, Delphine & Christophe Dufossé More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Near the historic heart of Metz la Citadelle is rightly ranked among the most beautiful luxury hotels. ... more   less 

Additional Information about Hotel La Citadelle Metz - MGallery Collection

Address: 5 Avenue Ney, 57000, Metz, France
Location: France > Lorraine > Moselle > Metz
Price Range: $170 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel La Citadelle Metz - MGallery Collection 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
La Citadelle Metz
La Citadelle Hotel Metz
Hotel Style:
#2 Luxury Hotel in Metz
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