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Hotel La Citadelle Metz - MGallery Collection

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#2 of 30 Hotels in Metz
Certificate of Excellence
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Hotel La Citadelle Metz - MGallery Collection
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370 Reviews from our TripAdvisor Community

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Showing 95: English reviews
loire valley france
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We took the tasting menu in the restaurant and it was a fantastic experience - true tastes of summer, excellent wines and friendly and efficient service. However, our hotel experience did not match this. A warm welcome but we discovered that the light in the loo did not work and the shower in the bathroom would not stay fixed -... More 

Helpful?
Thank frenchlady37
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Nottingham, England, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 17, 2016

We stayed here for the last part of our journey from Italy and Switzerland. This hotel is not 4 star. The reception staff were rude and the room was awful. Toilet in the room smelled like a urinal. Yuk!

Review collected in partnership with Sofitel.com

Helpful?
Thank Sarah A
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Dusseldorf, Germany
Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 5, 2016

..of this building into a modern hotel. Good French standard (you either love´em or hate´em) with average sized rooms and good quality furnishings and fittings. Excellent restaurant and a pleasant atmosphere in the hotel, good, central location.

Helpful?
Thank ProfDrMaus
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Delphine & Christophe Dufossé More 

Zurich, Switzerland
Level Contributor
548 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
2 of 5 stars Reviewed August 1, 2016 via mobile

La Citadelle has a good location in central Metz. The rooms are spacious and well finished. The negatives were the following: - In the bathroom there was no shower curtain and the water was all over the place after taking a shower. - we came home after dinner and wanted to have a dessert at the bar which was refused.... More 

Helpful?
Thank Jamesfood
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Amsterdam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 16, 2016

When checking in at around 24:00 (I was very late), the reception manager forgot to ask an ID. They already had my VISA card number etc. Later when I was in the room they were knocking at the door while I was in toilet and later they were knocking again and just entered the room with a key pretending that... More 

Helpful?
Thank Reiziger6821
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear guest, Would you please excuse us. But you refused to give us an ID card - the credit card that you gave did not work. You should understand that considering the situation we have to apply strict security measures and that the ID card is among others demanded by police services on the French territory. Furthermore, considering the amount... More 

Belleville, Illinois, United States
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 10, 2016

What a neat and historic hotel. Great location. Parking is so easy. Security is top notch. The rooms were decorated beautifully. Staff was very helpful with everything. A short walk to the town center with all the wonderful shops.

Helpful?
Thank Kevin B
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear guest, Would you please excuse us. But you refused to give us an ID card - the credit card that you gave did not work. You should understand that considering the situation we have to apply strict security measures and that the ID card is among others demanded by police services on the French territory. Furthermore, considering the amount... More 

Bucharest, Romania
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 27, 2016

Had the opportunity to have a business lunch here. I have to say that apparently they're not having the smallest prices in town BUT if you consider the chef's works...it definitely changes the perspective. I had one of my best meals in France under 30 euros with the wine included. I would highly reccomend!

Helpful?
Thank Adrian B
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will... More 

Lymington, United Kingdom
Level Contributor
144 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed May 21, 2016 via mobile

Having stayed at the hotel several times before and indeed only six days before, and always being delighted my last visit was really lacking. On arrival the car parking was full and I ended up leaving the car in the road outside. When I got to my room there was no complimentary water, the television remote was missing so were... More 

Helpful?
Thank Stainlesteve
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. It is true that we had a busy time that could explain that our parking had been full. We strive... More 

Leuven, Belgium
Level Contributor
172 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 2, 2016

Very nice hotel located in the city center of Metz. Friendly staff, and a trendy renovation of the old Citadelle building. The room is very cosy and well equipped. There's a parking close to the hotel. A large selection at the breakfast buffet.

Helpful?
Thank Dirk_at_Leuven
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Many thanks for your nice comments. We are glad that you had a good time at La citadelle Hotel. We are lookig forward to welcome you again shortly. Kind regards, Delphine & Christophe Dufossé More 

Level Contributor
231 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed February 27, 2016 via mobile

In fact it was a warehouse transformed into a functional and comfortable hotel with a touch of luxury in spite of the ugly furniture. The restaurant looks like a large railway buffet (!) or a boarding school refectory. Ugly with total lack of gemütlichkeit. Food same as decor. Nicer is the park in front with an interesting modern rusted metal... More 

Helpful?
Thank FrancisRogerDuck
Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery Collection, responded to this review

Dear Guest, Thank you for your kind comments. We are glad that you enjoyed your stay. Indeed Metz is a very attractive city full of historic building(ship). You discovered our Brasserie but we also have a michelin starred restaurant. Kind Regards Delphine & Christophe Dufossé More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Near the historic heart of Metz la Citadelle is rightly ranked among the most beautiful luxury hotels. ... more   less 

Additional Information about Hotel La Citadelle Metz - MGallery Collection

Address: 5 avenue Ney, 57000, Metz, France
Location: France > Lorraine > Moselle > Metz
Price Range: $189 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel La Citadelle Metz - MGallery Collection 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
La Citadelle Metz
La Citadelle Hotel Metz
Hotel Style:
#2 Luxury Hotel in Metz
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