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Hotel La Citadelle Metz - MGallery By Sofitel

Traveler (170)
Room & Suite (79)
Dining (27)
Certificate of Excellence

About

#2 of 29 hotels in Metz
Location
Cleanliness
Service
Value
Certificate of Excellence
Opened in 2005 and located near the cultural and historical center of Metz, the Citadelle Hotel is worthy of the highest accolades any upscale hotel can receive. Construction of this large-scale military building began in 1559 to safeguard the conquest of Metz by King Henri II. The simple and sleek building has 68 rooms, including 2 suites, 4 meeting rooms, 1 lounge bar and Chistophe Dufosse's Michelin-starred gastronomic restaurant, Le Magasin aux Vivres. The Citadelle enjoys a prime location in the historical and cultural heart of Metz in an oasis of greenery where the Moselle and Seille rivers meet. Center Pompidou-Metz, mecca of contemporary art...
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Property amenities
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Historic Hotel
Centrally Located
HOTEL CLASS

Location

Full view
94Great for walkers
Grade: 94 out of 100
35Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
694Reviews
254Photos
7Q+A
14Room tips
Traveler rating
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Popular mentions
Located facing a park next to the 'Governor's Residence' and the Arsenal cultural centre, it was only a short walk to the commercial centre of Metz and then on down to the river and islands. Our room was huge, almost a suite, with separate bathroom, toilet and entrance hall.
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Review collected in partnership with Accorhotels.com
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded 3 days ago
Dear Guest, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé ​
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This hotel used to be very good but is slipping downhill due to lack of attention. The check in staff were really helpful and friendly and the room a good size but unbearably hot. We realised that the cooling system wasn’t working and told the front desk, nothing was done and we
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Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded Mar 9, 2019
Dear Guest, Firstly, I would like to thank you for taking the time to write about your impressions. Your satisfaction is our number one priority and we value your feedback. We would like to express my sincerest apologies for the inconvenience you experienced upon your technical problem, and I remain at your entire disposal at +33 3 87171717 should you wish to discuss this matter in further details. Without hiding it from you, we are surprised for this heating failure, it is a rare phenomenon in our hotel. However, we take it seriously and we do not like the consequences on your stay.Please rest assured that we have already shared your comment with our collaborator staff to take the necessary measures concerning the underlined points. We sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards,Delphine & Christophe Dufossé ​
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Stayed here on our way back to the UK as we have done before. The hotel is in a lovely historic building, in a great location with spacious rooms. That’s the good news. The bad news came when we are in the bistro. My wife’s cod with mash and saffron sauce was tepid, came without
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Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded Feb 27, 2019
Dear Guest, Firstly, we would like to thank you for taking the time to write about your impressions. Your satisfaction is our number one priority and we value your feedback. W would like to express my sincerest apologies for the inconvenience you experienced upon your diner, and I remain at your entire disposal at +33387171717 should you wish to discuss this matter in further details. Please rest assured that we have already shared your comment with our collaborator staff to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Delphine & Christophe Dufossé ​
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Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at
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Review collected in partnership with Accorhotels.com
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded Feb 27, 2019
Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. However we would like to express my sincerest apologies for the inconvenience you experienced upon your shower.​ The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​
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Superior double room was freezing. No heating. Meal in bistro was awful...sent back twice and staff totally disinterested. Obviously the hotel restaurant is being used to train staff. This really needs to be addressed.
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Review collected in partnership with Accorhotels.com
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By Sofitel
Responded Feb 1, 2019
Dear Guest, Thank you for taking the time to share your experience following your stay at Hotel La Citadelle - MGallery by Sofitel. We are sorry that some of our services have not met your expectations, and our expectations. La Citadelle and its collaborators are eager to offer you the best quality of service and Magnificent Experiences every day; therefore, your opinion is very valuable. Our reception is also open day and night in order to be able to provide you with an answer at any time, do not hesitate to ask us. In order to be able to deepen the details of your experience in our House, Romain, Room division manager, stay at your disposal on +33 3 8717171717 to discuss this personally with you. Once again, we thank you for your comments and hope to regain your confidence during a future stay. All the teams wish you a pleasant day. Sincerely yours, Delphine & Christophe Dufossé
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12345616
What car parking is available? What is walking distance/time to city centro?
Good morning Sir, We have a car park just in front of the hotel, and city center is 3 minutes walking. Waiting to welcoming your, best regards. Christophe Dufossé
0 votes
L hôtel et la brasserie acceptent t ils les chèques vacances ?
Bonjour Madame, Malheureusement, non. Bien cordialement,
0 votes
Bonjour, Notre parking est accessible à tous nos clients mais aucune réservation ne peut être effectuée. Nous avons très souvent de la place sur notre parking privé. Dans tous les cas, notre réception est à votre disposition pour vous aider! A votre arrivée, n'hésitez pas à nous contacter. Respectueusement, Delphine & Christophe Dufossé
1 vote
Y a-t-il un parking ?
Bonjour, Oui nous avons un parking privatif pour nos clients. (15 € la nuit) Cordialement,
0 votes
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12
"Don't go there in mid season, when airco is not on yet."
"Ask for a double room with a window over looking the park."
"Just look around for other hotels with friendly staff and service"
"I would try to ask for a room that is adequately lit."
"all the rooms are same ;top level are certainly"extra quiet""
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123
PRICE RANGE
$142 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la citadelle metzla citadelle hotel metz
LOCATION
FranceGrand EstMoselleMetz
NUMBER OF ROOMS
68
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