We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel La Citadelle Metz - MGallery

Save
Share
5 avenue Ney, 57000, Metz France
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
Hotels.com
ZenHotels.com
$165
View deal
Travelocity
eDreams
Orbitz.com
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (319)
Dining (36)
Room & Suite (22)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 08/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel La Citadelle Metz - MGallery
Updated 08/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 29 hotels in Metz
Location
Cleanliness
Service
Value
Travelers' Choice
Ouvert en 2005, l'hôtel de la Citadelle, situé près du coeur historique et culturel de Metz, est digne des plus beaux fleurons de l'hôtellerie Haut de gamme. Cette bâtisse militaire d'envergure fût construite à partir de 1559 dans le but de conserver la place de Metz conquise par le roi Henri II. Ce bâtiment sobre et épuré compte aujourd'hui 68 chambres dont 2 suites, 4 salles de réunion ainsi qu'une nouvelle table Bistronomique " La Réserve ". Bienvenue à La Citadelle. Le Bâtiment chargé d'histoire, a tout gardé de sa splendeur d'Antan afin de vous proposer un havre de paix au centre de Metz.
Read more
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bathrobes
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Quiet
Languages Spoken
English, French, German
883Reviews7Q+A15Room tips
Traveler rating
  • 356
  • 338
  • 126
  • 48
  • 15
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
dieg0vanh0ve wrote a review Sep 10
Mechelen, Belgium42 contributions24 helpful votes
Went to Metz for a short city trip. The hotel is good accessible by car and has a limited number of parking spots. Parking is 15 per day. The rooms are spacious, quiet and very nice. I have eaten outside but no complaints i can think of.
Read more
Date of stay: August 2021
Location
Cleanliness
Service
Helpful
Share
Willem Jonkman wrote a review Aug 2021
58 contributions53 helpful votes
Le Citadelle is an excellent hotel with class, style and elegance in a pretty, central location that is quiet. A park sits in front of it and Metz town center is at walking distance. The hotel, situated in an historic, military building, boasts a high-end modern design throughout the building. Rooms are spacious, the bathroom is large, beds are comfortable, staff is most pleasant and attentive, the restaurant is beautiful, the breakfast is very good - high quality and offering ample choices. We thoroughly enjoyed our stay here and will certainly return on a future occasion.
Read more
Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Share
Response from Anne-Cécile GENOLINI, Marketing at Hotel La Citadelle Metz - MGallery
Responded 4 weeks ago
Dear Willemjonkman, Thank you very much for having chosen the MGallery La Citadelle Metz for your Messin stay, and thank you for sharing you feedback. We very much appreciate your lovely comments as they genuinely encourage us to keep on providing excellent services. Indeed, as your satisfaction is our number one priority, we feel proud that you had a great time among us. We look forward of welcoming you again in the near futur. Best regards, Pierre CUNAT Chef de réception
Read more
WingWingOne wrote a review Aug 2021
London, United Kingdom625 contributions171 helpful votes
Reception very good and friendly. At entering there s stairs down and no ramp, a bit difficult with suitcases. tehre s a small elevator for the disabled though, which can be used to bring luggage down. rooms are very spatious, hygiene could be better (already papers in waste bin and dirt in bath tub for example...) bed was comfortable but night tables and light control out of armreach when lying in bed... strange nice bathroom, good showerhead (control of jethead would also be nice though) overall the room seems to be refurbished, but still has an old design/feeling. Parking in front of the hotel, but not enough space for all guests so you get referred to near public parking. building is impressive. Breakfast, good, but needs better follow up. had to ask 2 times for my cappucino. especially the girls (students?) seemed to forget easy. overall a good experience, some small errors, but certainly value for money.
Read more
Date of stay: August 2021
Value
Cleanliness
Service
Helpful
Share
Response from Anne-Cécile GENOLINI, Marketing at Hotel La Citadelle Metz - MGallery
Responded Aug 16, 2021
Dear WingWingOne, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. We will review and work on the improvement points raised in order to make your next stay even more enjoyable Your feedback encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Pierre CUNAT Front Office Manager
Read more
European_Explorer wrote a review Jul 2021
Canton of Neuchatel, Switzerland664 contributions190 helpful votes
It is a nice hotel, we are here now! It does have issues though. As loyal Accor members we are supposed to receive certain perks. Room upgrade didn’t happen. Welcome gift didn’t happen. Welcome drink kind of didn’t happen as the guy at the bar kept insisting we can get only one between two guests, which is stupid cheap and petty when you don’t observe any other Accor privileges. Plus this insistence only one drink for two guests is provided happened to us once before only, in remote Mercure in France last year. Cheap and unnecessary. On the positive note, the room is big, the restaurant is outstanding for dinner and serves delicious food, the parking is convenient. It is an okay property with customer service issues.
Read more
Date of stay: June 2021Trip type: Traveled as a couple
Room Tip: The restaurant serves delicious food so spare yourself random trips to town and have dinner here.
See more room tips
1 Helpful vote
Helpful
Share
Response from Anne-Cécile GENOLINI, Marketing at Hotel La Citadelle Metz - MGallery
Responded Jul 20, 2021
Dear Pavel, Thank you for taking the time to share your experience following your stay at La Citadelle Metz MGallery. We are sincerely sorry that some of our services did not meet your expectations, and hope you will accept our sincere excuses. We understand your disappointment about your welcome drink experience. We have reported this situation to Accor Guest Services on several occasions. Without waiting for the feedback, we have decided to improve the conditions to allow you to benefit from this voucher for you and your guests in the room. We hosted you with great pleasure and are truly happy to learn that your La Réserve experience was so pleasant ! I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at La Citadelle Metz MGallery. Please do not hesitate to contact me during your next visit. Best regards, Romain CLEMENT Room Division Manager
Read more
AJ_TravellerPL wrote a review Jul 2021
Warsaw, Poland51 contributions65 helpful votes
Very disappointed stay. This is not MGallery quality. This is something between bis and Novotel. No more. We are already in the hotel. Stinky and poor room. Only one welcome drink for both of us as Platinum member. Just avoid this place and try to find something more.
Read more
Date of stay: June 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Share
Response from Anne-Cécile GENOLINI, Marketing at Hotel La Citadelle Metz - MGallery
Responded Jul 6, 2021
Dear Guest, Thank you for taking the time to share your satisfaction following your stay at La Citadelle Metz Mgallery. We are sincerely sorry that some of our services did not meet your expectations. The La Citadelle teams are willing to offer the best quality service during your stay, therefore your opinion is important to us. As far as we are concerned, we worked last summer to redecorate the interior of La Citadelle. We wanted to create an uncluttered atmosphere that would appeal to our guests. We are sorry if this was not the case. We are also subject to the conditions of the Accor group, as for the welcom drink. We thank you for your trust in our group, we are sure you will find even more advantages with the Diamond & Limitless status. Again, we thank you for your comments and hope to regain your confidence for your next stay in Moselle. All the best, Romain CLEMENT Rooms Division Manager
Read more
Previous
123456
PRICE RANGE
$94 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la citadelle metz, la citadelle hotel metz
LOCATION
FranceGrand EstMoselleMetz
NUMBER OF ROOMS
68
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel La Citadelle Metz - MGallery
Which popular attractions are close to Hotel La Citadelle Metz - MGallery?
Nearby attractions include Team Break - Escape Game (0.2 miles), Esplanade (0.1 miles), and Palais du Gouverneur de Metz (0.06 miles).
What are some of the property amenities at Hotel La Citadelle Metz - MGallery?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel La Citadelle Metz - MGallery?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel La Citadelle Metz - MGallery?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel La Citadelle Metz - MGallery?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Hotel La Citadelle Metz - MGallery?
Conveniently located restaurants include Fox Coffee Shop, Mona Italian Street Food, and Restaurant les copains d'abord.
Is Hotel La Citadelle Metz - MGallery located near the city center?
Yes, it is 0.3 miles away from the center of Metz.
Are any cleaning services offered at Hotel La Citadelle Metz - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel La Citadelle Metz - MGallery?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel La Citadelle Metz - MGallery offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel La Citadelle Metz - MGallery?
The staff speaks multiple languages, including English, French, and German.