Fabulous place to stay in the heart of the Uzès old town with a great, friendly team to make your stay easy and one to remember and a beautiful hotel with unique spacious rooms to make your stay enjoyable
We enjoyed our stay, mainly due to the quality of the bed, the central location and what Uzes have to provide… but our stay could have been so much better I am sure: - indications in the city to help us find our way (thanks to the local lady that helped us to finally locate the hotel and its entrance). - no proper welcome when we entered the property (I only discovered the next day the welcome drink). - a hair in the bathtub. - a very small, if not inexistant, set of guest amenities (nothing at all for the kids?!?!). - a breakfast buffet set up that is limited to the minimum (we enjoyed but I believe this could be elevated by additional offers like crepes).
Each phase of the 6 dish dinner was exceptional. The Roman bath and accompanying massage totally relaxing. Room comfort fine but furnishings need attention. The reception desk staff were courteous and most helpful and there was the highest level of professionalism throughout the establishment.
Had I written this review last night while staying at the hotel it would have been two stars. The wifi wasn’t working, the water for the shower was tepid, the pre dinner Kir was simply crème de cassis and the waiter in the one star Michelin restaurant had never heard of Grand Marnier. I know these things happen but when you’re paying a lot of money for a five star hotel you can become quite diva like (at least I can). We cancelled our second night assuming we’d have to take the hit on being charged for it. However. This morning after hot showers and a walk around the beautiful town of Uzes and it’s Saturday market, I was astonished and frankly very pleased that the hotel had taken in our complaints. They didn’t charge us for the second night and gave us a discount on the first night due to the various issues. I didn’t ask for these things and was genuinely extremely impressed that they were so proactive. So much so, we will definitely return. I’d also like to make mention of the valet (Yasin?) who came to find us when we got lost driving to the hotel and was extremely helpful throughout.…
This is a lovely enough hotel, and I emailed (and called) a number of times before our trip (it was my husband's birthday and I wanted to ensure something special). Throughout the emails, the woman thanked me for letting her know and assured me they would be attentive to something special. We checked in (warning, this place is very hard to access via car) and had three rooms (two singles and one double). I made all the reservations/arrangements. Out of the three rooms, we (the couple) were assigned to the very smallest (in fact, one of our single friends traded rooms with us because there was really no room for two people in the first room). I mentioned this to the front desk, who simply shrugged. There was absolutely no mention of a happy birthday (I told them I would be happy to pay for champagne, etc.) NOTHING Again, no excuse given. Their restaurant was closed so they made arrangements for us at another in town....it was adequate, but no where near what I expected for a special birthday occasion. The restaurant was not informed of the special occasion. I truly ould not have been more disappointed. This hotel is not worth the extra cost...we had much more "special" experiences at a number of other locations throughout France…
We stayed one night at the hotel. It is the perfect location to explore the old town of Uzes. The hotel is nice, rooms are old but quiet and they have A/C. We also tried the spa - the massages were really good.
Wonderful experience within the walled centre of the town. Hotel was busy but not overcrowded, our room small but perfect for our purpose. If you want a little luxury when visiting this part of France then I can recommend this beautiful hotel. Only complaint would be the air conditioning which struggled on what was admittedly a very hot couple of days.
There are few places these days that get the service just right. Attentive but not over-bearing. From the first email warning us of the potential noise due to the festival, it was clear that the management was excellent and this was proven by how the staff handle themselves on a daily basis. We had been tempted to cancel due to the 2am rave finishing around the corner, however, we were upgraded and moved round to the other side of the hotel. A quiet room, high ceilings, big bath etc etc.
We are back here again and wow! This is a great property full of character and is so representative of Uzes. The village of Uzes is a great location too. The staff at the property are excellent and everything has been looked after in great detail. We love the h8 Collection of hotels for their superior service and attention to detail. And La Maison d’Uzes is amazing.
We really love this hotel, you can smell history in it! The rooms are very confortable, the bathroom was great, the breakfast good, the staff is amazing, very nice, we arrived very late and they managed to offer us a plate of cheese which was very good! We loved the town, and the hotel is right in the middle of the historic center! If you go in Uzes, and you have to, you must go in this hotel!!