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Kyriad Carcassonne Ouest - La Cite

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Kyriad Carcassonne Ouest - La Cite
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208 Reviews from our TripAdvisor Community

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Showing 16: English reviews
Heerlen, The Netherlands
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 12, 2016 via mobile

The stay in this hotel was fine. It was cheap, beds were good, pillows were crap, bathinroom was fine and the rooms were quiet. Lots of places to eat nearby. Easy to find and many parking spots available. Reception was friendly, spoke a bit of english and was very helpful.

Helpful?
Thank Roman R
PriscillaJ11000, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear guest Thanks a lot for your kindly message. We are happy you have passed a nice time at kyriad and you are welcome for an other stay. Best regards Anne/Kyriad More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 2, 2016 via mobile

When you enter into the room, you realize that the cleaning is abscent (mostly in the carpet). The furniture is old and not well treated. A change should be necessary to attract more visitants. In my opinion, the value of the hotel, doesn't belong to three-stars hotel. I won't come back.

Helpful?
1 Thank floreta18
PriscillaJ11000, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear customer we are sorry if the comfort of the room was not up to your expectations and we apologize. We are currently reviewing the completeness of the hotel after a change of direction. We will change the carpets and revise what does not. Waiting to see you again one day soon when everything will be restored. Best regards Anne... More 

Travelers are raving about these Carcassonne hotels

Prades, France
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed December 23, 2015

Poor service and they keep taking money from our bank account using our debit card. We booked half board on 10th November for night of 10th December 2015. We arrived and the unhelpful woman at the desk said we were not booked despite us having the paperwork, that we had to pay again for the money they had taken from... More 

Helpful?
Thank Caroline66500
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear O'callaghan We have already discussed this inconvenience you have had with me and also with my manager Priscilla. She explained that there was an error regarding the date of stay, 10/11 instead of 10/12 and we apologize again. Know that your card bancairea been credited back as we have seen before and we have offered you breakfast for the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2015

The hotel was clean, with the essential facilities and being close to the airport was also very convenient . Not too far from the Bastide and Cite, easy drive and buses very regular (only be aware of walking out of the hotel as it's surrounded by busy roads). Very close to the hotel the best "Patisserie/Boulangerie with fresh baguettes and... More 

Helpful?
1 Thank Margarida L
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chers clients Merci pour votre commentaire sur votre séjour à l'hôtel. C'est un réel plaisir de satisfaire notre clientèle et... More 

Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 22, 2015 via mobile

Lovely welcome at reception on our arrival, excellent English spoken and went through all details thoroughly , we were given lots of information about the hotels services and the local area , we couldn't have asked for better , we were even given a map of the area an told how to access public transport etc. when we went to... More 

Helpful?
1 Thank Kath S
Nadine F, réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear customers, We thank you for your opinion because your satisfaction is our priority. We hope to see again you in our hotel Best regards More 

Antwerp
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 15, 2015 via mobile

We stayed here with 3 for 1 night en route to Spain. The receptionist was very friendly. Upon entering the room we saw they put an extra bed for the third person. There was only 10cm or so left to move through the room. The bed was also broken but when I complained about this it was immediately changed by... More 

Helpful?
2 Thank Olivier84
Nadine F, réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Madam, sir, Thank you for having announced us your comments. We wish that your stay is the most pleasant possible, that is why with our new team of cleaning, we make since a daily check of our hotel. By hoping to see again you soon in our establishment, Very cordially More 

Massiac, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 5, 2015

we paid for a double room and were given the key. I found the room, opened the door, and a couple already in bed jumped up in shock! I checked the room number on the way out, and saw that the staff had made a mistake! I went back to reception, mentioned the mistake and we were given another room.

Helpful?
Thank Jocelyne R
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear Madam, I am so sorry for the inconvenience met during your arrival. There was an informatic error, what caused this concern. We apologize to you and hope nevertheless that the services of the hotel gave you satisfaction. Best regards, Priscilla More 

Preston, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 13, 2014

We were re-booked here from another hotel that we had actually booked. The hotel was perfectly situated for the airport and not wanting to travel into the city for an evening meal, were looking forward to a pleasant evening meal and a drink of wine. Not to be. The restaurant was shut. The bar was shut. The room was ok,... More 

Helpful?
Thank Gill D
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Cher Monsieur , Merci d'avoir partager votre ressenti sur Tripadvisor, En effet le restaurant est fermé le Week End pendant... More 

Whitby, Canada
Level Contributor
625 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
4 of 5 stars Reviewed September 9, 2014

Finding the hotel was not easy, even with my GPS. The address shown here might not be correct. We found our way, mainly because an elderly couple drove out of their way to get us to the hotel. Once we were checked in, everything was perfect. The room, was a bit small, but very clean. Everything looked new. The room... More 

Helpful?
Thank FlyAtNIght
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chère Madame, Cher Monsieur , Tout d'abord merci d'avoir laisser votre avis sur Tripadvisor . C'est avec plaisir que nous... More 

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy the comfort of a hotel, nine combining comfort, design and new technologies. Ideally situated between two World Heritage Sites of UNESCO: the medieval city and Canal du Midi from Carcassonne, both located 3 minutes by car But also in the heart of Cathar country (many visits to medieval castles) and Corbières. 2 minutes city center, airport and highway access to 900 m, Limoux to 15 min. Rooms that invite relaxation Your Hotel Kyriad Carcassonne includes 79 guest rooms (single) with bath or shower. ... more   less 

Additional Information about Kyriad Carcassonne Ouest - La Cite

Address: Allee Gilles Personnier De Roberval, 11000, Carcassonne, France
Location: France > Languedoc-Roussillon > Aude > Carcassonne
Price Range: $53 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kyriad Carcassonne Ouest - La Cite 3*
Number of rooms: 39
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