We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel de la Cite Carcassonne - MGallery Collection

Save
Share
Place Auguste-Pierre Pont, 11000 Carcassonne Center, Carcassonne France
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Expedia.com
Hotels.com
eDreams
Snaptravel
Travelocity
Orbitz.com
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1409)
Room & Suite (192)
Dining (112)
Travel safe during COVID-19
A note from Hotel de la Cite Carcassonne - MGallery Collection
Updated 07/28/20

About

#6 of 39 hotels in Carcassonne Center
Location
Cleanliness
Service
Value
Travelers' Choice
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants.
Read more
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Full body massage
Hammam
Manicure
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Desk
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Spanish
2,068Reviews22Q+A100Room tips
Traveler rating
  • 1,398
  • 439
  • 160
  • 51
  • 20
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Gordon E wrote a review Sep 2020
Les Arques, France195 contributions184 helpful votes
We stayed two nights to celebrate a birthday and wedding anniversary and the hotel was advised of this before our arrival. The welcome was good and the private parking and shuttle was much appreciated - that said, we were not advised of the 20 euros per day charge and only found out when checking our bill on departure. The hotel is in an excellent position within the town walls and tucked away from the madding crowd- with its own delightful gardens ideal for aperos. We had a tour of the hotel by Jean-Jacques who was lovely. We had a superior room that had lovely views of the garden and ramparts - the room was sufficiently large but not capacious with a reasonable ensuite. We noted that there was no Illy coffee machine in the room, contrary to the website details - instant coffee sachets for a 5* hotel is unacceptable. I popped down to Reception to explain this but they said that only suites had Illy machines. I apologised and suggested that I had made a mistake, but on returning to the room and checking the website again (by the way, the wifi is excellent) - I was correct but the reception staff would only accept this by me showing them the website with the info in view. Within minutes a Lavazza machine arrived but later found that it leaked and it was replaced speedily thereafter. COVid19 safety steps were excellent and all staff were considerate. We loved having pre-dinner drinks in the gardens. On Sandy's birthday the room was decorated with balloons and we were presented with a bottle of champagne - a nice touch. On the second night we reserved a table in Le Barbacane Restaurant to celebrate our double anniversary. We were amazed that there was no dress code as some diners wore beach ware or even track suits. The staff there were outstanding, especially Hugo, Marina, Bozar & Fabrice - who were particularly engaging and efficient. The various courses certainly sounded inviting but a couple were disappointing- the sea bass was rather tasteless, the duck breast tough and sinewy and filet de beouf was so miniscule that it should not have been described as the main ingredient as it was surrounded by shredded beef cheek - all very tasty but insultingly small. The star of the show were the oysters in jelly - absolutely gorgeous. We mentioned the duck to the staff but were advised that this was normal for duck breast - which we know is false as we live in the Lot, famous for its duck. On checking out - we were charged for 4 breakfasts that we had not taken.
Read more
Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Emile Viciana, Directeur général at Hotel de la Cite Carcassonne - MGallery Collection
Responded Sep 13, 2020
Dear Madam, Dear Sir, Thank you for taking the time to write about your most recent stay with us. I sincerely regret that your stay did not live up to your expectations and would like to present my apologies for that. I have already addressed your comments with our management Team We do look forward to welcoming you again. Best Regards, Sam Richez Director of Rooms
Read more
K_T wrote a review Aug 2020
Lancashire, United Kingdom17 contributions18 helpful votes
Meet and greet at the private car park through to the hotel is very good and speedy. Checkin was efficient and helpful. The room - 302 - was spacious enough for a couple with a good size bathroom and separate W.C. There is a useful fridge in the room, along with tea and coffee making facilities. There’s ample wardrobe space with hangers, and a secure safe. The bathroom had a really good shower over the bath and a nice selection of toiletries, bathrobes and slippers. The only downside to the room was there was no balcony to sit out on. The view however from the room was fantastic, overlooking Carcassonne. Breakfast was average - food is left uncovered so does get flies on it. The hot buffet took a long time to be replenished when low. Receiving pastries and bread on the table was not consistent unless you asked for them. The service overall was not good - very slow and they seemed very rushed. The library bar also was poor service - no one serves you unless you call them over or wait at the bar. The drinks menu being online is also not helpful when you don’t have a smartphone. The pool area is clean and tidy but sun beds availability is limited. There is a bar by the pool too but again service is not proactive - you have to find a member of staff to ask them for a drink or snack. Finally we did try the lunchtime menu in the Michelin star restaurant - fortunately it is very low priced otherwise we would not of been happy. The food lacked flavour, the shrimps had not been deveined, the main course fish was very undercooked. Compared to some of the local small restaurants it was poor. Food and drinks in most of the nearby restaurants are cheaper and much better quality. Checkout from the hotel was quick and efficient however we then waited 20 minutes for our luggage to arrive at the private car park. In summary we wouldn’t return to this hotel but would return to the local and surrounding area.
Read more
Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: Second floor some rooms have private terraces, room 302 has a fabulous panoramic view of Carcassonne
See more room tips
1 Helpful vote
Helpful
Share
Response from Emile Viciana, Directeur général at Hotel de la Cite Carcassonne - MGallery Collection
Responded Aug 29, 2020
Dear K_T, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Kind regards Sam Richez Director of rooms
Read more
santpedor wrote a review Aug 2020
Barcelona, Spain334 contributions90 helpful votes
The situation is magnificent but rather a long walk from the free car park.We felt that the hotel is somewhat "faded glory" as our room was nothing special considering the price.We have stayed in much better for much less. The most attractive part of the hotel is the garden.The staff were "correct" but not particularly helpful and friendly.
Read more
Date of stay: July 2020
Value
Rooms
Service
Helpful
Share
Response from Emile Viciana, Directeur général at Hotel de la Cite Carcassonne - MGallery Collection
Responded Aug 16, 2020
Dear sir, Thank you very much for your feedback on tripadvisor. We are pleased to read that you enjoyed your stay in our hotel. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We do look forward to welcoming you again. Best regards, Sam Richez Directeur Hébergement
Read more
moraira wrote a review Aug 2020
UK845 contributions580 helpful votes
This was a major problem about large sums of money When we arrived, I was asked to sign 900€ away on my card - I assume that they thought I would run off without paying. I pointed out that I had paid in full for room and breakfast for our two nights, and that I was unlikely to run up 900€ for food and drink. I refused to sign, and with very bad grace the receptionist reduced it to 200€ When I checked out they wanted to charge me 400€ for all sorts of things that either we had never had, or were included in our room rate. It took reception FOUR bills to get the correct charge down to about 100€ The inept receptionists did not apologize, but each time I pointed out errors , just printed out another bill We also had problems with service on the Terrace - where I ordered tapas and a bottle of wine - the waiter forgot the tapas. There is little point in the manager who replies to reviews here saying that such problems will be discussed with the "team". Such basic errors on billing are beyond redemption ! The hotel management should realise that overcharging is about the worst sin a hotel can commit. I do not think that I would stay there again
Read more
Date of stay: August 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Share
Response from Emile Viciana, Directeur général at Hotel de la Cite Carcassonne - MGallery Collection
Responded Aug 16, 2020
Dear Mister Moraira, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Kind regards Emile Viciana General Manager
Read more
Mike W wrote a review Aug 2020
20 contributions21 helpful votes
Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...
Read more
Review collected in partnership with Accorhotels.com
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Response from Emile Viciana, Directeur général at Hotel de la Cite Carcassonne - MGallery Collection
Responded Aug 16, 2020
Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment
Read more
Previous
PRICE RANGE
$208 - $358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
de la cite hotel, de la cite carcassonne
LOCATION
FranceOccitanieAudeCarcassonneCarcassonne Center
NUMBER OF ROOMS
59
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel de la Cite Carcassonne - MGallery Collection
Which popular attractions are close to Hotel de la Cite Carcassonne - MGallery Collection?
Nearby attractions include Cathar Castles (0.08 miles), Chateau et Remparts de la Cite de Carcassonne (0.10 miles), and Église Saint-Nazaire (0.03 miles).
What are some of the property amenities at Hotel de la Cite Carcassonne - MGallery Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel de la Cite Carcassonne - MGallery Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel de la Cite Carcassonne - MGallery Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel de la Cite Carcassonne - MGallery Collection?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel de la Cite Carcassonne - MGallery Collection?
Conveniently located restaurants include Chez Dani - Bar à Pasta, Restaurant La Marquiere, and Barriere Truffes L'Atelier.
Are there opportunities to exercise at Hotel de la Cite Carcassonne - MGallery Collection?
Yes, guests have access to a pool during their stay.
Is Hotel de la Cite Carcassonne - MGallery Collection located near the city center?
Yes, it is 0.7 miles away from the center of Carcassonne Center.
Are any cleaning services offered at Hotel de la Cite Carcassonne - MGallery Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel de la Cite Carcassonne - MGallery Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel de la Cite Carcassonne - MGallery Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.