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BEST WESTERN Hotel Mercedes

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BEST WESTERN Hotel Mercedes
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364 Reviews from our TripAdvisor Community

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Showing 206: English reviews
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Los Angeles, California
Reviewed 3 days ago NEW

We have stayed here twice, good location and clean and never a problem! Staff is friendly, they accept dogs and have a great breakfast. It is an old small hotel but done well, and you can check in/out quickly if your in a rush...

Review collected in partnership with Best Western
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Helpful?
Thank amandabe2017
Management response:

Dear Customer, We thank you for your loyalty, and your good words encourage the daily work of our teams. Looking forward to welcoming you soon, we send you our sincere greetings. Céline Moreaud Manager

London, United Kingdom
Reviewed 1 week ago via mobile

Bed was two single beds pushed together. Me and my partner basically sleet on our own single bed for 3 nights (not very romantic) We got recommended a restaurant by the old concierge with the moustache, the worst recommendation horrible food. Stop recommending that le corner cafe. I'm sure he gets something for the recommendation. They will serve you expensive...

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Helpful?
Thank Joeblack1987
Management response:

Dear Customer, We thank you for choosing the Best Western Mercedes for your stay in Paris and for taking the time to share your views. Your feedback is precious to us since it helps us to better understand your wishes and to constantly improve our services. We sincerely regret that your stay among us did not meet your expectations. If...

Quezon City, Philippines
Reviewed 1 week ago via mobile

We booked this hotel because of its proximity to The Arc de Triumph and the starting line of the Paris International Marathon. The rooms were small but of good size. The front managers were nice and friendly. Something to take note is the extremely small size of the elevator. It can only fit 2 persons maximum! So if you are...

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Helpful?
Thank Adelucia
Management response:

Dear Customer, We thank you for choosing our hotel for the Marathon and hope you enjoyed our location and that you were in good conditions for this magnificent Maranathon of Paris. Our property being rated we will not be able to change our entry when our rooms know that we have different categories for your next stay; Pleased to welcome...

Reviewed 1 week ago via mobile

Visited this hotel recently, was woken at 8 am both mornings by builders at my window hammering and drilling, the noise eventually stopped at 11am when it was to late. Approached the employee at reception and there was nothing they could do for me. Was very disappointed with my stay

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Helpful?
Thank Shannon S
Management response:

Dear Customer, We would like to thank you for taking the time to share your comments regarding your recent stay at the Best Western Mercedes Arc de Triomphe. Reading your feedbacks, I would like to apologize since your stay did not meet your expectations and wish to extend our sincere apologies regarding the inconvenience you experienced. The noise of the...

Watford, United Kingdom
Reviewed March 15, 2017

Where do I start, a very dark and dingy overpriced hotel in Paris. Hotel is dated with dark decor. No facilities, not even a bar. It is situated on a very busy road junction and every room faces the street, so constant traffic noise. Plumbing is even noisier. Beds are like sleeping on concrete and under my bed was dirty...

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Helpful?
Thank 575MarkT
Management response:

Dear Customer, I am more than sorry to read this feedback after your stay with us, as it is unusual for us to receive such a disappointment. I then take very seriously every remark that can be made to us, either positive or negative, and indeed my goal is to honor our reputation. I know that the feeling after a...

Seattle, Washington
Reviewed March 9, 2017

Elevator broken had to climb 5 flights of stairs, not fun. But real great staff. Construction in progress so quite noisy but good location. Close proximity to most tourists sights, good restaurants nearby. Internet did not work as properly.

Review collected in partnership with Best Western
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Helpful?
Thank ssgmgl
Management response:

Dear Customer, Thank you very much for staying with us, and leaving us a comment after your stay. Indeed, we encountered a technical problem on our elevator and we apologize. We hope that you will remember our ideal geographical location, excellent restaurants and above all the quality of service of our teams. Sincerely yours Céline Moreaud Manager

Reviewed March 7, 2017 via mobile

Stayed here for 2 nights with my husband. The staff were really helpful, explaining how the Metro worked and how to get to all of the tourist attractions in the best time possible. The room we stayed in was small but had everything we needed and was clean and comfortable. The lift is hilariously teeny! Would stay here again, it's...

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Helpful?
Thank Kim P
Management response:

Dear Host, On behalf of the entire team of the Best Western Mercedes Arc de Triomphe, I would like to adress you a big "thank you" for staying with us, and your kind words in this reviewing. We could not be more pleased to read you enjoyed your stay and found your room very comfortable. It would be definitely a...

Reviewed February 17, 2017 via mobile

I came to Paris for conference and was looking for hotel aroud the convention center. I liked my choice as it is near to metro (just 50 meters from hotel). even by walking it takes around 20 minutes to go to the convention center. Big rooms were a nice surprise. for breakfast there are 2 options : coffee with croissant...

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Helpful?
Thank Angelica K
Management response:

Dear Customer, On the behalf of the whole team, I would like to deeply thank you for leaving such a positive feedback after your stay at the Best Western Mercedes. I am pleased to read that you enjoyed our various breakfast offers that we try to accomodate the requests of our guests. Our establishment is ideally located for the Palais...

Bristol, United Kingdom
Reviewed January 31, 2017

The Hotel is average not really a 4 star hotel; is more like a 3 star hotel. If you travelling with a baby like us this hotel is not family friendly. The elevator is very small because is an old building; therefore the pram doesn't fit in it. So I have to carry the pram upstairs because the hotel staff...

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Helpful?
Thank Christian A
Management response:

Dear Customer, I am more than sorry to read this feedback after your stay with us. Indeed, I can not accept the answers my team have given you, especially since we are equipped with baby cot and that we should have offered to keep your stroller in luggage to avoid you up the room. Please accept our apologies. Céline Moreaud...

New York City, New York
Reviewed January 18, 2017

Wonderful stay and location. The concierge was extremely kind and helpful. Beds were comfortable. Centrally located. Easily could walk around to different restaurants and shops. The Arc de Triomphe is a short walk away.

Review collected in partnership with this hotel
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Helpful?
Thank hasinas2017
Management response:

Dear Hosts Many thanks from the entire team of the Best Western Mercedes Arc de Triomphe for staying with us and sharing your review in the mean time. I have passed on your kind words to our great team. I am happy to read you've noticed the quality of the beds. Indeed we are not just close to the Arc...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Le Mercedes vous accueille dans un batiment Art-deco des annees 1930. La construction de cet etablissement aux formes arrondies est signee par le celebre architecte Jacques Gruber, veritable figure du << style paquebot>>. L'hotel est situe dans le XVIIeme arrondissement a proximite des Champs Elysees et du Palais des Congres. Un quartier d'affaires et touristique en plein coeur de Paris, de ses boutiques de luxe et de ses monuments. Dans chaque chambre : nouvelles literies installees en 2013, machines a cafe Nespresso. Une salle de petit-dejeuner ornee des vitraux du reconnu Jacques Gruber, vous accueille chaque matin avec un air de voyage dans le temps. ... more   less 

Additional Information about BEST WESTERN Hotel Mercedes

Address: 128 avenue de Wagram, 75017 Paris, France
Location: France > Ile-de-France > Paris
Price Range: $89 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Mercedes 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Best Western Paris
Paris Best Western
Hotel Style:
#401 Luxury Hotel in Paris
#598 Romantic Hotel in Paris
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Hotel Mercedes staff and other travelers.
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Questions? Get answers from BEST WESTERN Hotel Mercedes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid, there is not a good room.”
575MarkT, Mar 15, 2017 | Read review
“Don't use this hotel if you travelling with family.”
S3129PPchristiana, Jan 31, 2017 | Read review
“The tub/shower is small. I'm a 6-foot-4 man, so showers and bathrooms can be difficult for me anyway, but it's a tub with high sides, a faucet/shower head that's in the middle of the wall and a swinging door that blocks only half the tub. Consequently, taking a shower was next to impossible. ”
dwashburn2016, Nov 6, 2016 | Read review
“Junior Suite is amazing”
J5154NQdavido, Oct 21, 2016 | Read review
“If your stay is over 2 days then you are if available upgraded to a superior room”
D600LFpeterl, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question