Awful. Incredibly unhelpful. My flight was cancelled due to french air strike and the hotel wouldn’t even refund my prepayment for breakfast, despite me being unable to travel. I understand if my room couldn’t be cancelled, but not refunding extras like breakfast, is just wrong.
Delighted to report that both my stays at Bastille Saint Antoine were excellent. The staff were welcoming and extremely helpful. Both rooms were comfortable and I slept well. Breakfasts were good and I liked the freshly squeezed orange juice as I often find it too acid.
The hotel is slightly outside the central city tourist hotspots. However it is easy to catch a Metro into the city. The location has many nice bars and restaurants within easy walking distance. The hotel itself is slightly tired but for the price of a nights stay it is very nice for Paris. The staff at this hotel are a credit to the Mecure group. They could not do enough for you. They were always giving good recommendations for places to visit including the best way of getting there. If I visit Paris again in the future I wouldn't hesitate to use this hotel.
Nice terrace room 401 with tasty breakfast. Great and helpful hotel staff. Mercure Saint-Antoine is perfectly located in heart of Le Marais district. It was Wonderfull 5 days in here. Close to metro line 1 and 9. Rooftop bar is a Great place to rest. It’s worth coming here to spend some time in east Paris
We were very pleased with our very large and quiet room - in fact, we were lucky to be upgraded to a suite of rooms, so were very comfortable!. Reception staff were all friendly and helpful, and willing to help with our sightseeing plans, which were challenging because of the transport strike going on. In our opinion, great part of town to be based - away from the main tourist hordes, normally within easy reach of metro stations (and not so far either during transport strike), and plenty of good, reasonably priced restaurants in the area to chose from. We would definitely visit again.
This hotel has a 4 star rating with Accor. I stay in 4 star accommodation all the time and this was far from it. Unbelievably disappointing, and I had advanced paid for 3 nights. Paper cups in the rooms for tea and coffee??? whats that about. Carpet was filthy and stained. Linen was old and towels so worn and old. The rooms and hallway had a musty damp smell. On the upside the breakfast was good.
After my nightmare the night before at Mercure Saint Ouen, I did not expect much as this Mercure was another one in the city centre of Paris. Nevertheless, I got there and they actually had parking available! It was a box that was really small and smelt bad but I managed to get my car inside and that is all that I needed. All of the ladies at reception were wonderful, helpful and nice. We could actually have a couple of laughs. I was given a Privilege room - on check out she said not related to my Accor card as they did not have the number on file (I need to have a serious chat with my Companys travel agency). The room was really nice, clean and perfect for one night. I arrived early so I worked, ordered food (no room service but you can either use Deliveroo or in my case, UBER eats). The location is near Bastille so fairly central. The AC did not work either. They sent a nice gentleman around to see if anyone turned actually the heating on (which may screw with the AC) but the issue was not fixed. But - listen and learn Mercure Saint-Ouen - they gave me a very big fan which did the trick. I could say that the elevator was slow, I could complain about no gym or "hotel" room service but I won't. Because the staff was really nice, helpful and fun so here you go Mercure Paris Bastille Saint Antoine: 5 points! Thank you very much!…
I booked this 4 stars hotel ! for a weekend break with my wife. First disappointment in my opinion hotel look, it's really poor, old fashion in style and in deterioration of inside décor at best it would probably be granted a 3 stars std. It seriously needs a good renovation ! So for a price you pay for you would expect a true 4 stars hotel. that was not the case. Cleanness of room and bathroom to be questionable, in the bathroom an empty bottle of beer was lying in the floor. Second day upon return to the hotel we found both room and bathroom not made up reason for this personnel scared by a little dog we left in the room. Dog was checked in at check in so they knew about him and hotel accepts pets. So in short a very uncomfortable stay, good point some of the personnel have been of great help to overcome some of the difficulty encountered. …
Grotty building in ‘bobo’ area - outside looks like abandoned apartments from the 70’s Cosmetic make over of room - poorly insulated from rows noise, ac didn’t work and old school radiators had thermostat missing Cosmetic renovations with some funky paper and cool lights and chairs but a bad building that needs serious upgrade Breakfast was ok - but restocking an issue Staff were lovely - lady in the breakfast basement was charming and reception female staff also lovely Rooms on roadside suffer from noise even with the roller shutter closed - the marché nearby had very early traffic ...
Our room was so small had to move the bed over against the wall to put the suitcase on the floor to open it . Nowhere else to put it. . The sliding door to the exterior was screwed shut no fresh air . The walls were filthy. As were the carpets . The lift so small three peoples luggage and one person. The business centre in a cupboard was a joke as was the lounge and cocktail bar(They didn't know or have the ingredients to make cocktails). They rooftop terrace was a disgusting eyesore. In all I don't know how this place who has the audacity to charge top price got Accor Accreditation.