We stayed 6 nights in mid September. Based on the staff, we would give this hotel 5 stars. They were incredibly kind and helpful. But, would give the hotel 2 stars. The hotel was overpriced for what we got. We previously requested a room with a walk in shower but upon arrival they said they were sold out and didn’t have one. I told them I sent an email and they wanted me to prove it. Then said they had gotten it but didnt read it. They did say to check the next day because a room may become available but we had unpacked and settled in. Our room was small. The safe was broken and every day we asked if it was fixed yet. The cabinet door under the coffeemaker was also broken. We had sent our laundry out early morning and it was supposed to be back same day. When we came in we were told it wasn’t back yet. Next morning they told us the laundry came back but they didn’t let us know. Please be very very careful getting in and out of the tub as the floor is MUCH lower than the inside of the tub (by almost 2 feet). The staff did send up a foot stool which was most gracious. I fell backwards out of the tub and discovered later that I had fractured my tailbone. When I told the front desk I fell they said I should be more careful and that they did offer to change our room. Didn’t have breakfast - only a coffee - but didn’t see much out unless people could possibly order from a menu. Location was good near the Gardens and the Latin Quarter. As I mentioned before, the staff was great and went out of their way mostly. In my opinion though, not worth the money we paid.…
My husband and I had the pleasure of staying here for five nights and wouldn’t hesitate to stay here again. Our room was beautiful and the bed was extremely comfortable. We had a very late arrival but there was no problem with checking in at witching hour. The breakfast was all you need to start your day, and the customer service was excellent. A special thanks to Florina who was very kind and helpful and made our stay just that little bit more special. We visit Paris every few years and will definitely stay here again.
We stayed here for 3 nights for our mini moon. The hotel is a beautiful little hotel on a really quiet road with plenty of great places to eat around. We had a lovely view of the pantheon from our 6th floor room. The room was bigger than we expected and the bed was super comfy. The breakfast in the morning was delicious and served with the most welcoming of smiles. The ladies at the hotel were fantastic and so friendly and helpful. The latin quarter is beautiful, and not too far to walk to all the other attractions but make sure you bring comfy shoes for walking ! Absolutely loved our stay, thank you x
My family of 4 enjoyed our stay at the Relais Saint-Jacques. The staff was very helpful and the family suite with two connecting rooms met our needs well. The neighborhood is close to some of the big tourist attractions but quiet.
there were multiple misleading things about this hotel from their sites. first, when I booked the hotel I chose the deluxe room which says that it was a view of the pantheon, what i got instead is a view of a tree. second, the room was smaller that it appears and you can hear everything going on in the next room,It sounds like they are in your room with you. Also the front desk lady that works in the afternoon is very rude, the bathroom sink was clearly not clean as there were black streaks in the sink and when i call to ask about it she told me that I had to take a picture to show her as she couldn’t believe that it was dirty. She never offer to send someone to clean it up. she also expected us to come get the iron when we needed it from downstairs instead of sending it up to our room. This hotel does not deserve four star status, STAY AWAY.…
It was a great property in a really convenient location, close to Metro, Luxembourg gardens, and lots of great restaurants. Reception staff was very helpful in every way. Highly recommend! (PS: There's also a really great wine shop about a block away.)
Booked in to visit this hotel nearly 18 months ago. Mailed them on Friday to give arrival time only to be informed the hotel was closed until at least 25th October. They hadn't bothered to notify us. What fun it would have been arriving Monday evening after flying from UK via Amsterdam to find we had no bed. Haven't received as much as an apology!
While it rained every day we were in Paris, we could count on returning to relax at the Relais Saint Jacques. Great location a short walk from Jardin Luxembourg, a view of the Panthéon from our room, and on a quiet side street. Very comfortable bed and appreciated the strong hot shower. Most importantly, the hotel staff is excellent. The concierges helped us with dinner reservations and great recommendations on where to go and what to see. They were always smiling and ready to answer any question, and also willing to let me practice my French.
We had another very enjoyable stay. The metro & RER strikes made things a little complicated but that was, obvioiusly, no fault of the hotel. While we could not use the nearby metro & RER, the buses were running. As usual the standard in the hotel was very high. We had a very pleasant room and all the staff were very welcoming, hospitable and professional. No doubt we shall be back.
Lovely staff, very friendly and helpful. Smallish room but this is Paris. Not terribly convenient for the sights when the metro is not working. Good room service food and value, we didn’t have the buffet breakfast. A kettle with tea and coffee in the room, and a mini bar. Lots of cafes and restaurants in the area. Clean and comfortable although the bath surrounds need some attention.