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Novotel Suites Paris Porte de la Chapelle

#1,031 of 1,810 Hotels in Paris
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1 Impasse Marteau, 75018 Paris, France
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1 room 1 adult
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Novotel Suites Paris Porte de la Chapelle
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1,009 Reviews from our TripAdvisor Community

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2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is a really good stay, friendly staff and comfy rooms. However, to get to the metro station you need to walk past a park that has many homeless inhabitants and appears to be a place for drug dealers to do their daily business. It's a uncomfortable area to walk around in but nothing happened; I'd just suggest keeping... More 

Helpful?
Thank catherine_thain
Gérémi A, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Hello Catherine, Thank you for your comments and we're glad you enjoyed your 30m2 Suite. As all big cities Paris suffers as well from areas which are less attractive than touristic places but you will have less troubles there even if the area can look a bit dodgy. The team and I look forward to welcome you in the near... More 

Guwahati, India
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front office staff is helpful and communicate well in English. Location is not good as you have to walk through a garbage dump yard and a park seem to be frequented by people of dubious credentials. The room is spacious enough, although the AC will not reach where the main bed is kept true at least for my room.... More 

Helpful?
Thank SRKK2013
J_SANCHEZ_75, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Hi, Thank you for all your comments about your stay at Novotel Suites Paris Nord Porte de la Chapelle. We're glad you spend a comfortable stay and enjoyed fully all services provided by your 30m2 Suite. You have the choice to enjoy the FREE WIFI in the all hotel or the free internet at the business center for the first... More 

Sydney
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Pros: The friendly vibe and the large, spacious room with nice facilities and comfy beds. It's a simple, no fuss hotel with good staff Cons: The card/key systems; no indoor pool; a little bit far Location: It's a 10m walk to Taxi Stand or Metro (or ask Reception to call taxi for you). 15-30m taxi rides will take you to most of the... More 

Helpful?
Thank MushSydney
J_SANCHEZ_75, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Hello MushSydney, Thank you for all your comments regarding your recent stay at the Novotel Suites Paris Nord Porte De La Chapelle. It is always a pleasure to receive positive feedback. The all team was pleased we shared your comments with them and that was perceived as an encouragement to all of our staff as we strive to continuously improve... More 

Ipswich, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 1, 2016

would have to agree with previous reviews that the location does let this hotel down a bit but that aside the hotel is very good value for money. the rooms were very spacious with a small kitchenette and separate seating area, cleaned daily with fresh towels. breakfast was a continental buffet which was continually being stocked up by helpful staff... More 

Helpful?
1 Thank Trevor M
J_SANCHEZ_75, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Dear Trevor, We very much appreciate your comments regarding your stay at the Novotel Suites Paris Nord Porte De La Chapelle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Suva, Fiji
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 31, 2015

For a Novotel, this is poor location unless you have business around Porte de la Chapelle or Stade de France. The hotel surroundings are mainly concrete roads and motorways and train bridges and the walk to the tram or metro station can be scary at night. We were there for COP21 and spent a week thinking it would be closer... More 

Helpful?
Thank francois210
J_SANCHEZ_75, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Dear François, Thank you for your comments and we're glad you finallly enjoyed your stay in Paris even if you had to check-out form the hotel after a water pipe from the city exploded and affected the hotel by no having water for few hours. Luckily the COP21 managed to get good outcome and we're glad all the delegates who... More 

Gloucester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 29, 2015

location is not suitable for a Novotel more for an Express or Formule1 Rooms are big and fairly clean but the bathroom in a cabin makes you feel like in a bugdet hotel. Worst part after the location is the breakfast in the lobby area with very little place to sit. In short you have to eat breakfast in public... More 

Helpful?
Thank StRowl
J_SANCHEZ_75, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Dear StRowl, Thank you for your comments about your stay in Novotel Suites Paris Nord Porte de la Chapelle and we're sorry to hear you didn't appreciate much your stay. It's a shame as the hotel is 5 minutes walking distance from the tube station and then 20 minutes from all main attractions such as the Eiffel Tower, Montmarte or... More 

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Hanoi, Vietnam
Level Contributor
83 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed December 16, 2015

I stayed here for two weeks for business in Paris. The hotel is in a very bad location. Although the tram is nearby, the hotel itself is next to an expressway and walking at night doesn't really seem safe here. This is not near any nice restaurants, bars or cafes. That said, I didn't pick this hotel for the location.... More 

Helpful?
Thank BanhRan
J_SANCHEZ_75, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Dear BanhRan, Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Nord Porte De La Chapelle. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your... More 

2 reviews
5 of 5 stars Reviewed December 11, 2015

this was my second trip and visit to Paris in november 2015 where i checked in Novotel suites Porte de la chapelle, and i really liked in. warm welcoming and business oriented atmosphere where all staff are so helpful and attend to customers and client's needs professionally and accurately.

Helpful?
Thank Mounir K
J_SANCHEZ_75, Manager at Novotel Suites Paris Porte de la Chapelle, responded to this review

Dear Guest, Thank you for such comment much appreciated and shared with our all team which has been delighted by your kind words. We look forward to welcome you for your next trip to Paris. Best Regards Mr. DRUMARE Jean-Marie Deputy Manager More 

London, United Kingdom
Level Contributor
168 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed November 22, 2015

it must be clear that this is a Ibis with a novotel touch. That's why they call suite. Big room, yes indeed. Restaurant is not present, just frozen food and other food in the lobby ready to go in the microwave. Staff is very helpful and try to assist you. The parking is 18 euro, same rate your breakfast can... More 

Helpful?
Thank Joseph Anthony M
J_SANCHEZ_75, Directeur général at Novotel Suites Paris Porte de la Chapelle, responded to this review

Dear guest, Thank you for your review. We look froward the pleasure to welcome you for your next parisian stay. Best regards, Jérôme SANCHEZ More 

Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 27, 2015

Novotel Paris was a lovely place to stay whilst in Paris. The room is clean with a large amount of space. The staff are trusting as we left valuables out and they remained there after our room was cleaned. Bathrooms are small but still very accomodating. Location isn't that great but it's doable.

Helpful?
1 Thank jamaicatarawa
J_SANCHEZ_75, Directeur général at Novotel Suites Paris Porte de la Chapelle, responded to this review

Dear guest, We are so pleased to know your high level of satisfaction. We thank you for your good review. We hope having the pleasure to welcome you for your next parisian stay. Best regards, Jérôme SANCHEZ More 

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