Convenient hotel near the train station and mall Gallery Lafayette. Hotel near Opera Garniye. Staff friendly and helpfu. Feeling a bit disappointed after get the room. The rooms do not match the pictures of the advertised on the website. They tried to explain to me. Which they know inside that they have a room But I was a guest who had never known And I have never experienced an event like this before comparing to other hotels It is similar to indirect guest fraud. Which other rooms are open for sale on the website. They understand that I don't like that room that they give me. Which he and her claims is the same The difference is that the windows are not the same. They would think that I am very much They will find a change room for me according to the pictures I have booked. But it's not what I'm complaining about For me, if they think like that It's wrong that the hotel sells the room, not the advertised image. I am therefore worried and finding the truth that my room matches the price that I paid or not, and they and their managers are trying to explain that the room is very large, cannot be posted on the website at all. Which is their excuse If he can change the room for me. Actually why have to wait for me to complain? They should give me the room that same picture I have booked since check in. My opinion, the hotel sells the room, should post pictures to match the type of the room. That has already been posted, the guest does not complain like my case. That doesn't mean having to advertise all the rooms in the hotel. If not able to do it like other hotels The guests see on the website must think like me, when choosing which room style they should get what they choose. After they explained I didn't want to move the room when he said it was the same type of room of privilege. And I didn't ask for anything because there was a slight communication problem so it wasn't as smooth as it should be. Good and clean rooms in face There is a free mini bar for my room privilege. But the first day the staff lady came to make my room very late. I came back almost in the afternoon. My room wasn't cleaned. While i was in the room The staff came in to clean my room. I saw her take out the pillowcase to change it. Which is very dirty, has hair and small dust in the pillow I try to do it and sleep. Because I'm the only one person in Europe I don't want to have many problems Even if I have the right to make a claim I woke up in the morning, my face had a red rash and peeled. I then put a towel on the pillow to prevent dirt. Usually I am not someone who likes to complain for no reason. But i complain because it is my right I didn't go to ask for a free stay. I saw what I said as I saw. This is the first hotel I complained about on social media.…
This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.
Can’t say enough how helpful and kind all the hotel staff was! Located near shopping areas, restaurants, metro and train station and 1.5 miles or less from most attractions. Breakfast was excellent. Only downside was not being able to adjust the room temperature and staff was unable to do anything about it. Very hot in the room. Still would stay here again
Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.
The hotel is very conveniently located. It is within walking distance to all the big malls and also the train stations. We even walked to Champ Elysee and Sacre-Cour from the hotel! The room is decent...it is of an average size of a hotel in Europe. Just big enough for 2 people with 2 big luggages.