We stayed at the HSG from Sunday March 1st to Thursday March 5th. The rooms lean small but contain excellent finishing. The beds, furniture, and decor are all luxurious. The breakfast was small but the spread was classical. Yet the HSG doesn’t stand out in its accommodations—instead, it distinguishes itself by its world-class, 5-star service. We were in France as neither a matter of business or please, rather France was forced upon us by untimely travel restrictions in our home country. Stuck in Paris, we were working remotely and trying to explore in the evenings, getting out whenever we had the opportunity. While I worked, the staff was distant but present, ready to answer any questions or assist in any request. One night, Michael, the receptionist, secured for us a same day reservation at a supposedly exclusive restaurant. This was all superb, but there remains one incident which ensured my stay upon any future visit to Paris. The rooms lack fridges. This is neither here nor there as most people, with the exception of those with medical requirements, never use the mini fridge they are provided for storing their personal produce. Yet on this trip, it was relevant to me: I was returning home with a perishable gift. As such, I asked HSG how they recommend I proceed. Of course, they had a guest fridge and I was welcome to use it. So on the first day of my arrival, I put my gift in storage and settled in to our temporary abode. Only a few days later, the situation in France had deteriorated and we realized we had to leave the country. We packed our bags, took a cab to the airport, and waited for our flight to Greece. While waiting, it dawned on us that we had left our gift, our incredibly important gift, at the hotel. Panicking, we called the hotel. Michael answered the phone and, as he always does, asked you how could he help. With little hesitation, we explained everything. We explained about the gift, about our uncertain border situation, and about our need to leave the EU in a few days. After we were through, he immediately said it was no problem and to call him after the flight. Some hours later, we were back on the phone with Michael. Due to the nature of the gift we were certain we couldn’t ship it out of the EU. Within the EU, we were less certain. So, we planned an express delivery. Michael quickly shuffled us through all the bureaucracy, and in the late evening, we had a tracking number for our package. Michael was incredibly communicative and flexible throughout the entire ordeal, and we are absolutely certainly that if you have an issue at the Hotel Saint-Germain, they will have your back, regardless of the inconveniences and roadblocks.…
I struggle to sleep. But there is something about this place. It’s just peaceful and calm in a certain way. Cleanliness and service is excellent. Next time I will may be ask for a pillow to bring home to.
This was our second stay in two years and we were just as pleased as the first. Great location a couple blocks from the RER B and up the street from the metro line 4. Can be anywhere in central paris within 15 minutes. Near a street market, several supermarkets, bakeries and restaurants. Located in a real Parisian neighborhood. Staff is very customer service oriented and friendly. Rooms are small but clean. Very quiet. Will be back next year!
This hotel features a terrific location within easy access to the métro. The staff is cordial and helpful. Michael, the chief desk person, is a gem. He will do anything to keep his guests happy. I wish that he had more assistance as there are times when the desk is so busy that you cannot get to see him. The breakfast is basic, but high quality croissants and baguettes along with cereal and yogurt. I have stayed here twice and the rooms have been well kept with sufficient storage/closet space and decent sized bathroom. What can I say other than I am always blissed out at the Saint Germain.
The receptionist are rude and ironic ! Mark is the worst The breakfast is poor Rooms are claustrophobic! The doors form de the shower almost fall in my wife The elevator works just for suitcases. Definitely try another one .... Paris has much more to offer you