Arrived in Paris around 8am exhausted and thankfully the hotel staff was able to find a solution for me to check in early. The room was beautiful and exactly as pictured. I ordered room service twice, and both times arrived within 20 minutes and was excellent. Service and products are top quality. I would definitely stay again.

Hotel location, view and interior design are amazing, add to that very confortable and clean rooms. Nonetheless overall experience is quite poor as service quality is really lacking. It has been a huge downside. We came there fo 2 nights (2nd and 3rd of April) just after our wedding and despite my brother calling them on the day of our arrival to ensure they knew he booked it for that very special occasion, there was no special attention whatsoever. No welcome drink offered, no upgrade even if the hotel was almost empty, not even a small congratulation card...! We did arrive in our wedding dress and suit so they could not have missed it upon arrival... still didn't rung any bell. Quite unbelievable for such an acclaimed high standard hotel. Note that we were not provided with wifi code upon registration, roof top terrace was closed (but accessible) and Le plume bar that stated to be open until 2 am was empty with no bar tender even at 00h30! (same thing for Madame reve café downstairs). Cleaning ladies showed upt with their cart around 01h15 and did not bother to call waiters or bar staff. I wonder what are all the cameras for if you don't even notice that guests are waiting to be served? There are no ways to call staff either, maybe add "Help yourself" sign to make the expericence complete. Breakfast at Le plume is good though, served only until 10.30. Charging 3 euros for 2 dry cold bread slices (cut in half, so 4 pieces for them) is a bit of a rip off if you already pay for a quite tasty and well portionned 17 euros omelette. Even low end traditionnal brasseries serve you bread free of charge with your order. Come on, it is France, where fresh baguette costs around 1 euro, be a bit more generous. "continental breakfast" price is 40 euros. Small inconvenience is that the entrance door is always closed and does not open automatically even during the day, So if you don't have a room card yet to scan (or forget yours) and the door man is busy with a client, isn't there or simply doesn't see you... you will have to wait in the cold. If needed go through the side entrance to Madame Reve Café and from it to the lobby and elevators. One service star for the massages, note that it only starts at noon so you can't enjoy it on the day of your departure as you will need to leave the room before the massage and thus could not go back and change after it. It seems a bit like a nonsense. Another one for welcome desk trustwothyness. My wife forgot her chanel shoes in the lobby when we left the hotel, the staff called us on my cell phone to warn us even before we could notice the loss.

Perched on the top floor of the renovated central post office, the hotel is perfectly located. Around the corner from the newly renovated Bourse de Commerce museum, the Samaritaine shopping district and the Rue Montorgueil market. Rooms are good size by Parisian standards, very well appointed, with large bathroom and separate WC. The only drawback is the shower head over the incline of the tub. A roof-top terrace with restaurant is open in the summer and is one floor above the rooms . Servics are expensive: breakfast a la carte can easily set you back €40+ Euros and an in-room manicure/pedicure €300.