Pigeon like dark and dingy room. Shower has no cubicle, entire bathroom gets flooded on taking bath, poor house keeping, air conditioning not effective. Hotel functions with Very very limited staff. Room phone doesn’t work. We wanted the leave from the hotel the moment we arrived. The hotel concierge, reception, duty manager, billing is handled by one person only. Night staff not fluent in English, they are only for SOS.
Personalized attention, great location, amazing service! Highly recommended! Next time in Paris would book this hotel for sure. Whether traveling for business or pleasure this is the type of tranquility you seek!
We checked in on 21/7/22 n stayed tor 1 night - thank goodness. The room had an open shower with no doors and the toilet bowl was in the shower area. There was an ever so slight gradient on the shower floor so essentially my feet were swimming in my own dirt the entire time as I bathed. Meanwhile I had to watch that I didn’t flood the bathroom as the dirty water soaked the 4 towels that I had to lay on the edge of the shower area. Very stressful bath needless to say! N if I wanted to use the toilet bowl, I’ll hv to wade through the dirty bath water of whoever bathed last so the drainage was super slow. Bedside wall lamp was missing on one side. The standing lamp could only operate if my foot stayed on the switch button. The safe didn’t work. Also, the safe was too big for the cupboard in which it was stored so the cupboard doors couldn’t close either! There was no kettle or cups in the room. Asked for it on that one night at 10pm n reception said the last one had been sent to another room so I hv to wait til the next day to try again. No complimentary drinking water despite paying €500 a night. Had to ask for it n they wanted to charge. Only when I kicked up a fuss over all the room’s faults did they did us 2 bottles. So yeah fantastic location but so not worth the price we paid!…
Firstly, the location is great,especially for shopping in Ave Montaigne and it is a nice hotel. But I have to agree this is not a 5 star hotel and having recently stayed at the Savoy in London, can confidently say there was no comparison. On arrival we were allocated an accessible room (which we hadn’t asked for/didn’t need) with an unsettling open plan shower/loo/sink/clothes storage combo. There was no explanation of why we were in this type of room. By day 3 my husband was tired of using towels to try to stem the flood of water from spreading across this whole area when we showered. I also badly cut my thumb on the door between the bedroom and bathroom. There was lots of humming and hawing at reception before we were allocated another room (they admitted we’d been given the accessible room as it was the only one available when we checked on and we’re made to feel they were doing me a favour by moving us). And when I explained about the cut on my thumb, the receptionist just looked bemused by the fact that I would share with him information about how a piece of equipment in his hotel caused me injury. Fortunately I had my own plasters as I was not being offered one - or an apology. The second room was fine. At least it had the loo in a cabinet and a door on the ‘wardrobe’. But it was again in the bathroom (is that a thing now?). Both rooms showed sign of wear and tear e.g. burn marks on varnish. On the plus side, the bed linen was pristine, the beds were comfy, both rooms were very quiet and most of the staff were pleasant and helpful. However, NO truly 5 star hotel would serve breakfast in a bar area on tables that are, for the most part, too small for the purpose. It was like Tetris every morning trying to fit stuff in. Absolutely unacceptable. And the icing on the cake was when we were almost overcharged when we checked out. Overall, not the 5 ⭐️ experience we were expecting (or had paid for).…
We were very pleased with our stay. The staff are all very nice and accommodating (particularly Oksana at the front desk and Tam in the restaurant). We booked a Junior Suite and it was quite spacious and had a small balcony overlooking the Theater des Champs Elysees. Far less expensive than the Plaza Athenee across the way. Do note that there is no workout facility or grand lobby, but this is to be expected in a hotel of this small size.
This hotel is not a 5 star hotel. Staff is not at all coherent with that rating, inexperienced and rude. Rooms is bad condition, carpet coming off, not well cleaned, tv remote had grease from last guests, shower door broken, no night time service for cleaning rooms, only 1 room cleaning per day(usually 5 star is twice a day), no spa , no swimming pool, and no voiturier , when we arrived in the soaking rain was expecting at least someone to hold the door open, but we had to push ourselves in while being soaked. Meanwhile staff didn’t budge. Last time I’m staying here. You’re paying for a bed in a luxury street.
I came to the hotel restaurant for pre-theatre dinner after having made a reservation. After being seated and given menus, we had to ask the staff 4 times if we could order food - I understand we were early, but I’ve never experienced such confusion about ordering food at a restaurant. The staff would say “yes, one second” and then run off for 5 minutes until we flagged them again. Rinse repeat. Once our order was taken, they served us bland baguettes and ICE COLD BUTTER. In Paris...Need I say more? All that said, the actual entrees were pretty good.
I’ve never stayed at the hotel but I’m writing a review about the restaurant located within the hotel I’ve been to Paris multiple times and every time I always stop a minimum three times to have to beef tartare at the restaurant the restaurant used to have the best beef tartare in Paris until it was switched unfortunately I had never had the opetuinity to experience the original menu but I have to say that it’s still one of my favorite even though the menu has changed I always come here it’s always amazing I don’t know anything about the hotel but the tartare is unreal at this location. Its always consistant.
My husband and I were so excited to visit Paris on our honeymoon. We landed late in the evening and all we wanted to do was shower and go to bed. The shower was broken, so we showered in our own dirt which is disgusting to say the least. To make matters worse, we wake up an hour later to find the entire bathroom LEAKING and the water running to our luggage’s. We were on a 30 day honeymoon with Paris being our first stop- Just imagine! A true nightmare. We quickly called the front desk which advised us that he will move us to the room across. After RE packing everything we just unpacked, the staff calls us to tell us actually that room isn’t available and if we wait a little longer he will give us a new room. So we find ourselves exhausted with 70% of our clothes soaking wet on the first day of our honeymoon and my husband’s birthday. We spent the next few days purchasing new clothes and underwear rather than sight seeing in Paris. I have been trying to reach the manager and sent over 8 emails, and called over 5 times. NO response. NOT ONE apology! Not one answer from any of the staff let alone the manager! What disgusting service and I will never in my life stay in this hotel again and will advise anyone I know to stay far away from this place. To make matters worse, the staff at the front desk is rude and do not greet you upon walking in like any normal hotel does but instead stare at you making you feel awkward and like you’re bothering them. Gross.…
i spent 5 nights there. service arriving and in room and breakfirst and checking out including concierge infos top 5 stars. cannot wait to come back. access so easy by taxi or birds. shopping area the best