Pullman Paris Centre - Bercy
1 rue de Libourne Cour Saint-Emilion, 75012 Paris France
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About
#574 of 2,282 hotels in Paris
Location
4.3
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
GreenLeaders GreenPartner
In the heart of East Paris neighborhood, Pullman Paris Centre-Bercy is ideally located. Close to the AccorHotels Arena, the Cite de la Mode & du Design, and the Cour Saint-Emilion, a few steps away from the metro line 14 as well as Gare de Lyon, and quickly accessible from the two main airports, it is the perfect place for business, leisure and lifestyle. The lobby and event center have been renovated by British and iconic designer Tom Dixon. The hotel offers a seamless blend of work and play with a pamper bar with a barber, open or private coworking spaces, an artist playground sheltering contemporary exhibitions, a privatized cinema by mk2, Ariette restaurant and bar, Palapa summer terrace, and a 1500 sq.m event center with a patio. For the ones who wants to relax, don't miss out the wellbeing area with a pool, sauna and hammam and the Spa by Sothys.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Wifi
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Hand massage
Head massage
Manicure
Massage
Neck massage
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Hair dryer
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Minibar
Electric kettle
Flatscreen TV
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Spanish, Arabic and 3 more
Location
1 rue de Libourne Cour Saint-Emilion, 75012 Paris France
Name/address in local language
Pullman Paris Centre - Bercy
Getting there
Good for walkers
Grade: 84 out of 100
84
Orly Field
7.2 mi•
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Charles De Gaulle Airport
14.4 mi•
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Cour Saint-Émilion
4 min•Paris Metro
Rental Cars
52 Restaurants
within 0.3 miles
3917Reviews73Q+A100Room tips
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I stayed at this hotel for a family stay with my 4 years old daughter. First of all the positives: the hotel is not in the best possible location in Paris but it has the metro 14 right outside the hotel. This line is super fast and very reliable (well, when we were there the line was closed for repairs, which was really annoying... but the hotel had nothing to do with it). The Bercy Village location is also good for the restaurants and places to have a drink close to the hotel. Other massive positive: the hotel staff is great, really nice and carefully caring for your needs, it was a real pleasure for all the small attentions, in particular attentions to kids. On the average: I would say the room is OK, nothing great about it but nothing bad either, a very good size for a hotel in Paris, relatively modern, although there could be a better attention to details. But overall what you would expect of a Pullman (at least a European Pullman, I tend to prefer the brand's Asian hotels). On the bad side: a few things there which are quite annoying, and the accumulate. First of all, the design of some of the lamps in the room is quite poor, my 4 years old daughter got a burn by touching the outside of a bedside lamp and it took a week to go away, and it has been quite painful to her. This should not happen in a hotel in 2023. Use LEDs! or well designed lamps! or both! Then the swimming pool was freezing cold! I had to take my daughter out of the water after 15-20mins as her lips had turned blue by then. There was a note by the pool saying that they reduce the temperature of the pool to take care of the environment.... to me that's really using greenwashing to justify cost reduction at the expense of comfort. There are other solutions to reduce the hotel's environment impact (switch ot zero CO2 electricity provider, combine your traditional heating with a solar heating system for the pool, replace all lamps in the hotel by LEDs instead of kids-fingers-burning old fashioned bulbs, etc.). Putting comfort, and even safety (at least for the younger ones) at risk to reduce cost doesn't seem the best approach to encourage customers to return. Finally, another lack of attention to detail (but which has its importance): there was no milk on the courtesy platter. I called the reception telling them that they had forgotten the milk, and they said that they are not putting some milk in courtesy platters to reduce their plastic impact.... but such milk could be bought at the bar! ... So there is a number of totally absurd things in this statements: first if they don't put milk to reduce plastics why do they put individually packed teabags in plastic pouches, and three different types of sugars in plastic pouches (when paper alternatives exist). Second, many hotels now are putting some small glass bottles of milk in the minibar to replace the plastic single use ones (but I believe this solution is slightly more expensive... greenwashing to reduce costs again!). So overall an OK experience, a lot of small annoying things which accumulates and show that the hotel tries to cut corners on quality. But, I have to say, an amazing staff. …
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded 1 week ago
Dear 681robinz, We thank you for taikng the time to describe your experience following your stay with us. I am glad to read that your loved our staff. I sincerely apologize for your daughter's burn. I hope she feels better. We are in the process of equipping our hotel with LED lamps to switch to full LED by 2024. Regarding the swimming pool, the temperature of the water is at 29 degrees instead of 30. We want to avoid plastic from your room, that's why you will not find milk capsule into the room, but it is available at the bar on request. You remarks are very precious for us to improve the quality of our prestations and services. We hope to have to welcome you again, Best regards, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
spent 5 nights here travelling from scotland with wife and teenage children. the hotel provided an excellent base for a superb visit to this amazing city. reception staff very friendly and helpful with the rooms serviced every day. nice leisure facilities to relax and recharge in. and the table tennis and table football facilities are a nice addition. we didn’t eat here but there are a full range of bars and restaurants a short walk away in bercy village. the nearby cour st emilion metro station is currently closed which is a little inconvenient. a very busy replacement bus service for the 14 line is the best public transport option to reach the hotel from gare de lyon station. there is the 24 bus service which stops very near the hotel. this connects to gare de lyon and has the pantheon as its terminus but we found this service a bit unreliable.…
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Tahar the chief made the mornings an excellent start….incredibly accommodating and friendly. A true credit to the hotel…. Very helpful Concierge who are prepared to park your car for you and get it ready for you. Front of house staff are welcoming and friendly.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Aug 10, 2023
Dear Darren R. Thank you very much for this fabulous review of our staff and hotel. We are very happy to have participated in the success of your stay. We look forward to welcoming you again very soon, Have a lovely day,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
offthewalls wrote a review Jul 2023
Washington DC, District of Columbia341 contributions156 helpful votes
+1
Location for this hotel is fine--it's not in the center, but it's a short Metro ride into the city, and Metro is only about 300 meters from the hotel's front door. Aside from location, however, we had more than a few issues with this hotel. This property clearly bills itself as a resort-type location. Nothing about this property was remotely like a resort for us, however. We arrived at 1pm--a little early for checkin, so they stored our bags for us, and told us to come back at 4. We set out to enjoy Paris, and came back at 8. Our room was still not ready at 8. I reserved the room four months in advance, and was there for a conference being held onsite--so the front desk's befuddlement about my reservation was particularly frustrating. They found us a room about 30 minutes later. The room is somewhat basic but serviceable--and the king bed itself sags deeply on the side closest to the television. They really should replace the mattress. The bed has a bottom sheet and a duvet--no top sheet. Normally that isn't an issue--except when it's warm. Unfortunately, the room was uncomfortably warm. There is a very slight breeze issuing from the AC vent above the door, and there is a thermostat in the room, but the thermostat clearly did nothing, despite my efforts to turn down the temperature, and even to turn it off entirely so I could open the window. I ultimately did open the window to cool the room, although it simply added to the humidity in the room and allowed me to donate blood to the local mosquito population. Our stay was during a particularly warm period of the summer in Paris, but we still expected hotel AC to work. The bathroom door emits a piercing shriek whenever opened. Not a big deal, unless your traveling companion gets up in the middle of the night to use the bathroom and in so doing alerts the entire hotel floor of that fact. The hair conditioner bottle in the bathroom was empty when we arrived, and not refilled during the duration of our 6-night stay. We noted these issues to the front desk, but no action was taken during our stay. To their credit, when we checked out and mentioned the issues again, the manager offered to discount part of our stay. The discount was a nice gesture, but fixing the problems would have been better. To use the pool, you must make a reservation, and you are limited to a short period at the pool. Decor an ambience of the hotel is working for an edgy (maybe "fun"?) feel. See the artwork examples we've included here to illustrate the vibe. Those aren't works that we'd necessarily hang in the office or in our homes, but perhaps they appeal to some. Most guests will likely just walk past them. Again, the location of this property is good--and Bercy village is across the street, offering shopping and dining options. …
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
No thrills higher end hotel with spacious rooms. It's located on the outskirts of Paris, definitely not in the center. That being said, very good metro line nearby so easy to visit Paris. But you cannot step out of the hotel and hang out in a cute neighborhood. For me it's more like a decently priced business hotel. Service was good, professional. Staff is used to international customers.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jul 27, 2023
Dear E7165JH, Thank you for taking the time to share your experience following your stay with us:) Our hotel is near by a nice aera named Bercy village a cute walking street with a lot of restaurants and shops. Hope next time you will get the chance to visit it ! Have a lovely day, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As we entered Pullman Paris Centre - Bercy smiles grew on our faces it looked amazing. The entrance is stunning with a beautiful water fountain and a Buddha where we took some pictures. The staff were kind and helpful and most of them spoke perfect English Positives: The location was great with Bercy station nearby and very close to the Bercy Village Shopping Centre. Very near to Gare du Lyon for access to Disneyland trains. The breakfast was amazing and the tables were large. The egg station was great and all the breakfast staff were very professional and courteous and helpful. The room was clean, spacious and had good view of the surrounding city. The pool was a good temperature and quite shallow the steam rooms were great, although you needed to book it in advance and were only allowed one hour per day Negatives: The check in process seemed slow and mechanical with no personal touch. They hold a deposit of almost 150 euros per day which can be a big issue for many people and the deposit was released after few days of the stay. Room service was slow and unpredictable, they could not provide tea even after repeated requests on the reception. The room service either do not pick the phone or just hang up midway. hour per day. …
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jul 18, 2023
Dear Freedom110124 We thank you for taking the time to share your experience following your stay with us. We are glad to read that your have enjoyed it Your feedback is very precious for us to improve our quality of services. We look forward to welcoming you again very soon, Best regards, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel location good if you don't want to visit Paris's main attractions. Located near Bercy village with some nice restaurants, cafes and shops near by. Walking distance to laundromat. Hotel is tired, needs a good clean up. Busy Hotel used for tour groups, conferences, etc. Our room (744) was good size, clean however had internal door that opened into walkway, bed and pillows hard. Basic room, no breakfast included for €330, not worth it
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jul 3, 2023
Dear T9476SPjeffs, Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were part of an Insight Vacations bus tour. This hotel is NOT central and not that close to the airport. I was surprised to see so many airline employees and other bus tours. We paid 55euros for a cab from the airport and were really disappointed that we could not check in early, after our long flight. The good things are it's well decorated, has plenty of restaurants a block away, and has a good breakfast. We paid 17 euros for an Uber every time we wanted to go into the central area (Eiffel Tower, Louvre, Seine cruise).
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jun 27, 2023
Dear Tamaralea, We thank you for taking the time to share your experience following your stay with us. Your feedback is very precious for us to improve our quality of services. We hope to welcome you in the future, Best regards, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a nice hotel in beautiful Bercy Village. Breakfast was ok, the staff not very friendly or helpful. The reception however is extremely nice and competent. The room we got was large and comfortable but a bit dated, especially the bathroom. This hotel is used for weddings and young people who book a hotel room during the weekend to party in the room and make a lot of noise. While people were polite, the noise and general party atmosphere made our stay a bit uncomfortable.
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: Avoid connecting rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jun 1, 2023
Dear Trekker 2020, Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
we had 3 nights in paris and had an amazing stay here - the rooms were lovely , bed was massive , shower was fantastic, the hotel is cool with funky touches throughout - the staff were always friendly and helpful through our stay - the new outside area unfortunately wasn’t ready on our stay but will be a great space when it’s open for use - breakfast was always yummy and fresh would defiantly go back again and recommend to anyone wi-fi signial also very good through stay
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded May 9, 2023
Dear Nicki2279, Thank you very much for this amazing review. Your satisfaction is our greatest reward! We hope to welcome you again in the future:) Sincerely, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
$203 - $298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman paris bercy hotel paris, accor paris bercy, sofitel bercy
LOCATION
FranceIle-de-FranceParisBercy / 12th Arr. - Reuilly / Bercy / Nation
NUMBER OF ROOMS
392
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Claim Your ListingPULLMAN PARIS CENTRE - BERCY - Updated 2023 Prices & Hotel Reviews (France)
Frequently Asked Questions about Pullman Paris Centre - Bercy
Which popular attractions are close to Pullman Paris Centre - Bercy?
Nearby attractions include Musée des Arts Forains (0.2 miles), Le 3bis Paris (0.1 miles), and Bercy Village (0.1 miles).
What are some of the property amenities at Pullman Paris Centre - Bercy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Paris Centre - Bercy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Paris Centre - Bercy?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Paris Centre - Bercy?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Pullman Paris Centre - Bercy?
Conveniently located restaurants include The Frog at Bercy Village, Fenêtre sur Cour, and L'Auberge Aveyronnaise.
Are there opportunities to exercise at Pullman Paris Centre - Bercy?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Pullman Paris Centre - Bercy?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pullman Paris Centre - Bercy?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pullman Paris Centre - Bercy offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Paris Centre - Bercy?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Arabic.