1 rue de Libourne Cour Saint-Emilion, 75012 Paris France
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Paris Centre - Bercy
Updated 02/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#405 of 1,884 hotels in Paris
Location
4.3
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
GreenLeaders GreenPartner
In the heart of East Paris neighborhood, Pullman Paris Centre-Bercy is ideally located. Close to the AccorHotels Arena, the Cite de la Mode & du Design, and the Cour Saint-Emilion, a few steps away from the metro line 14 as well as Gare de Lyon, and quickly accessible from the two main airports, it is the perfect place for business, leisure and lifestyle. The lobby and event center have just been renovated by British and iconic designer Tom Dixon. The hotel offers a seamless blend of work and play with the LIVE corner bar hosting live performances and DJs sets every week, a pamper bar with a barber and a manicurist, open or private coworking spaces, an artist playground sheltering contemporary exhibitions, a privatized cinema by mk2, l'Esprit du 12eme, a bistronomic restaurant, two terraces, and a 1500 sq.m event center with a patio. Please note : the pool & spa area will reopen in the near future.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Wifi
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Hand massage
Head massage
Manicure
Massage
Neck massage
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Hair dryer
Bathrobes
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Minibar
Electric kettle
Flatscreen TV
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Spanish, Chinese and 2 more
Location
Full view
91Great for walkers
Grade: 91 out of 100
58Restaurantswithin 0.3 miles
25Attractionswithin 0.3 miles
Contact
1 rue de Libourne Cour Saint-Emilion, 75012 Paris France
Name/address in local language
Getting there
Cour Saint-ÉmilionParis Metro4 min
Bibliothèque François MitterrandParis RER10 min
Rental CarsSee rental cars from $22/day
3871Reviews73Q+A100Room tips
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Beautiful hotel Breakfast service runs so smooth with excellent customer service ,we were made to feel so special and welcomed at breakfast Location -multiple restaurants ,pubs,shopping right at the door step Metro station -2-3 mins walk with great connectivity everywhere Family friendly-staff always interacted with our toddler Great spaces to sit around lobby Reception staff always easy to approach and helpful Great checking in experience If we or anyone we know visit Paris again -we won’t be staying anywhere else Only comment - please change carpets on the room they are quite old
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded 3 days ago
Dear goodyfoody2012, Thank you very much for this amazing review. We are so glad to read that you have enjoyed your parisian stay. We hope to welcome you in the future, Have a lovely day, Céline - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
spent 5 nights here travelling from scotland with wife and teenage children. the hotel provided an excellent base for a superb visit to this amazing city. reception staff very friendly and helpful with the rooms serviced every day. nice leisure facilities to relax and recharge in. and the table tennis and table football facilities are a nice addition. we didn’t eat here but there are a full range of bars and restaurants a short walk away in bercy village. the nearby cour st emilion metro station is currently closed which is a little inconvenient. a very busy replacement bus service for the 14 line is the best public transport option to reach the hotel from gare de lyon station. there is the 24 bus service which stops very near the hotel. this connects to gare de lyon and has the pantheon as its terminus but we found this service a bit unreliable.…
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Pullman Bercy Overall not satisfied, the house keeping let it down big time. 1. Upon check in, the shelves, worktop were dusty, it’s visible and a layer to be wiped out, and my wife have to do it herself as the child is allergic to dust, not acceptable for not only Pullman standard but any hotel should have cleaned it when it’s clearly visible. 2. The hotel seems to be refurbished at some point as there’s many old obsolete fixtures around. The ceiling paint were peeling off and not very nice to look at. 3. The swimming pool has an one hour per guest rule and need to book in advance, not very easy to plan around when my family book this hotel because we wanted to spend time in the swimming pool. So an hour seems too little. There were a long queue to get in pool and staff clear pool by the hour, so if we turn up say 19.20, you only get 40 min to swim and will be asked to leave. Felt slightly pressured when I want to relax when staying in Pullman for a long swim. 4. The house keeping is not acceptable. Called 10min on phone with no answer, after requested for items, no show for 30 min and require 2nd and 3rd chase and even go down to reception in order to get what you needed. Felt like some very badly managed hotel. The front desk will simply said they thought it was dealt with already… 5. The washing product were never topped up. I stayed in the hotel for 5 days, they never top up automatically and must request and wait for 30 min to be dealt with. My wife was waiting in the shower for shampoo the first time round and ended up waiting for too long and have to come out and wait as it was way too long. And when the body wash ran out the next day, the house keeping came after serval chase, but do not think that it’s empty, as the bottle were stripped on wall, it’s not possible to tell how much it’s left other than keep pumping only only abit comes out every 6-7 pump, I gave more days to stay and must have this sorted out so I have to ask the maintenance guy to take it off physically from the wall to check until he realised two bottles were empty and then he replaced for us. There shall be under no circumstances a housekeeping staff confronting guest like this, just get on with work and check and change it! This is something I would never expect from a Pullman! Totally unacceptable! 6. Also when the housekeeping comes, they just knock once and let themselves in, my wife was in between shower as she was waiting and wasn’t wearing properly, but the man just came in even before we answered. His shoes also bring a lot of dirt inside and the towel by the bath tub were all marked. I understand we can use another towel inside, but the staff doesn’t seems to care in Pullman. My family is upset. If his shoes marked the towel, he can try to replace for us as I understand sometimes it’s unavoidable when it was dirty, but he just walk out after. 7. The key cards kept failing, I have to get card replacement serval times during stay as it fails to let me in room or to operate the lift. It is a recyclable card which is nice, but after going swimming, it’s half deformed and I have to wear my swimming gear to lobby to get a card replacement. 8. But the pool is quite nice, water was warm and I do enjoy swimming there despite the hour slot and over crowded queue. 9. For the bath rope, it was very nice that the house keeping took all our wet rope away, but no new rope been replaced. We have been asking for the 3 ropes replacement when we returned to hotel and caused delayed to our swimming slot. After 20 min we decided not to wait any longer as there’s only one hour pool slot. After we returned from swimming, only one rope was provided. Clearly staff don’t listen and doesn’t care, it’s totally not up to expected Pullman standards. 10. The cup in the room is not clean, the second day when I use the cup for coffee, I noticed the coffee mark ring in the cup from the day before. Obviously the house keeping just gave it a quick rinsed before placing it back on tray, that’s not acceptable for any hotel. 11. The basin and bathtub in room do not drain well, need to wait for water to clear a few time when brushing teeth and constantly standing in inches of water when having a shower. Wonder if the hotel management care the status at all? They charge a lot in peak season but not really getting it right. 12. The breakfast, I saw a fly trapped in the serving box crawling on the cooked fish. I have informed the staff and he had the fly removed by hand. And then closed the lid and left the fish for serving. And I have to ask the staff back and request the food to be replaced which he does after I made the point. Quite concerning with the level of hygiene of food. 13. The house keeping only remove items in the bin, other rubbish like empty used paper cups with coffee stains were left around. I am also into recycling but I don’t think I will reuse the used coffee paper cups and would expect housekeeping clearing them. Also there were metal spoon we used to ate dessert with chocolate and crumbs stuck on it, they were left on the TV table til checkout for 3 days! Does the hotel expect me to wash them? 14. I used the iron board for clothes and ever since it was left out by the window til check out. I expect every day I come back the room is made up in a presentable status similar to how it looks when check in. I don’t understand why Pullman expect otherwise. It looks bad and it’s danger to have the iron out when I have child staying in the room. If Pullman expect guest to pack themselves, I would expect a clear reminder so I know what to expect. The list really goes on and this Pullman experience is not a nice one and I don’t think I would recommend to my friends.…
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: The hotel is still ok but not being managed well. May be in time it will be better.
The tip is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good location, near to subway station, close to restaurants and supermarket, good services and friendly attention. breakfast is a very good option to be added. It's an excellent hotel for families. Is not located in the center of Paris but the mobility is easy and safety
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Aug 18, 2022
Thank you very much for your kind feedback ! We hope to welcome you again at Pullman Bercy to spend family time !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My flight was cancelled and so I booked a room in PPC on booking.com for €217 but after payment was taken I got a notification to say that the hotel was fully booked (even though the money been taken from my account). I went back on the app and found it wasn't and a room at PPC was available but this time for €476.29. As I was desperate, as a single woman by herself, I reserved it and got a taxi straight to the hotel. When I arrived around midnight, I was asked to do a pre-authorisation for €505 that was apparently declined even though it had been taken out of my account. I started to panic and burst out crying and the hotel staff looked at me blankly - offering no support. I asked to speak to the manager who was aggressive. Eventually, I was able to pay on my card (after working things out by myself and moving funds). This time it did go through on my card and the second pre-authorisation of €525 came out of my account. The next day, I paid €505 for my stay (for one night!!) however the first pre-authorisation of €505 still remains on my account and hasn’t been refunded or returned over a week later! As a young woman in Paris by herself at midnight - I was put in a vulnerable position where I potentially had nowhere to stay and felt like the hotel staff were not only unhelpful but also unkind. I've never experienced anything like it. I have filed a complaint today with Booking.com and await to hear their response.…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helpful
We are staying with our three children for five days, and we must say we are very satisfied with the rooms (connecting superior) and the hotel as such (nice swimming pool). Clean and modern. We have only eaten breakfast at the hotel, but it has been delightful. Fresh omelet and a good variety of food. The hotel is situated a bit outside the center, but it has a nice little village just a few steps away. Here you can eat and shop, and you will also find the metro station St. Emillion. We have had no problems getting around seeing all the famous places. The staff is very helpful and friendly. Unfortunately, the hotel bar closes way too early! The hotel web site states that the terrace bar is open till midnight, unless out of season or bad weather. Not so, it has closed way earlier every night. Yesterday they closed just after 22, while kids still were running around playing and guests just came back from dinner. We had to visit another hotel bar in order to have a night cup. I think a hotel of this standard should be able to provide their guests with a bar service at least until midnight in the most busy tourist season.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good stay in general. Potential improvements: size of the beds, evening restaurant speed (we had to wait nearly one hour before getting any drink or food) Positive points: service, localisation, breakfast quality
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jul 18, 2022
Dear Seb, Thank you for your answer, We take into account your remarks which will allow us to better satisfy our customers. We hope to welcome you again, Best regards, Emma, Guest Relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel is located within walking distance to the concert place and nice little food village not far from Paris sightseeing center. They have professional and friendly staff and nice bar but asain food wasn't good here but cant complain since you are in France lol
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jun 30, 2022
Dear Kongkao, thank you for sharing your feedback regarding your stay. It's with pleasure that we see your satisfaction regarding the hotel and Bercy village. For the restaurant sorry about the asian food but if you have any tips on how to achieve food quality, we'd love to hear them!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Very dusty rooms. It actually make us sick. Check out the air con vent. The corridors also have a lot of cobwebs. When the manager is informed he promised to clean but nothing is done. How can a 4 star hotel have cobwebs! Regret not heeding the advice of an earlier post.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jun 23, 2022
Dear Relax, thank you for sharing your feedback regarding your stay. We are really sorry that the aircon was not cleaned properly with no follow-up ! regarding the corridors, all the wallpapers are in tulle paper which is part of the decoration but definetely not cobwebs, sorry that no-one explained it to you ! We wish you a pleasant day ahead !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely location for our short city break in Paris. A very convenient spot to travel to from the Eurostar terminal, and great to get around Paris from. We did a day at Disney & saw all the sights from this location. Staff very welcoming, friendly & helpful. Nice pool. Breakfast was expensive so we didn’t have it in the hotel. Lovely restaurants nearby. Very comfortable rooms. Would definitely return!
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Very close to Cour St Emilion Metro station.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Céline GIRAULT, Service clients/Réception at Pullman Paris Centre - Bercy
Responded Jun 23, 2022
Dear Ria, we are really glad you had a wonderful stay with us ! all our teams were happy to welcome you for this leisure time in the city of lights ! see you soon !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$186 - $341 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman paris bercy hotel paris, accor paris bercy, sofitel bercy
LOCATION
FranceIle-de-FranceParisBercy / 12th Arr. - Reuilly / Bercy / Nation
NUMBER OF ROOMS
392
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Claim Your Listing Frequently Asked Questions about Pullman Paris Centre - Bercy
Which popular attractions are close to Pullman Paris Centre - Bercy?
Nearby attractions include Musée des Arts Forains (0.2 miles), Bercy Village (0.1 miles), and Dammann Frères - Bercy Village (0.1 miles).
What are some of the property amenities at Pullman Paris Centre - Bercy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Paris Centre - Bercy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Paris Centre - Bercy?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Paris Centre - Bercy?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Pullman Paris Centre - Bercy?
Conveniently located restaurants include The Frog at Bercy Village, Fenêtre sur Cour, and L'Auberge Aveyronnaise.
Are there opportunities to exercise at Pullman Paris Centre - Bercy?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Pullman Paris Centre - Bercy?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pullman Paris Centre - Bercy?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pullman Paris Centre - Bercy offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Paris Centre - Bercy?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Chinese.