...We all loved it - I would recommend this hotel in a heart beat, their service is fabulous as it their location...

...The location is central and lots of the sights are within easy distance...

...Seems this hotel is more focused on the location being near the Eiffel Tower, not service and comfort...

The Pullman Eiffel Tower seems to rest on the laurels of its location...

...The location on Rive Gauche is also good: You are just a few steps from the Eiffel Tower, the river La Seine as well as from public transportation: le RER (the commuter train that can take you all the way to the castle Versailles) and le Metro (the subway)...

...The location was an easy walk to the Eiffel Tower and lots of restaurants just around the corner... One thing to keep in mind is that the hotel location, although very close to the Eiffel Tower, one would probably have to use metro, or cab to access landmarks in Central Paris...

...Great location and views of the eiffel tower...

Location was great, but hotel was basic and dirty in places...

...I stayed there one night in February of 2023 and had full intentions of booking more days due to its location and proximity to the Eiffel Tower...

...Reception staff very friendly and helpful as were the restaurant staff, the hotel is a stones throw away from the Eiffel Tower so perfect location for tourists as Big bud tour and river cruise starts very close to the hotel...

...The hotel location was perfect for what we were looking for and the room looked amazing, unfortunately, thats where the good stuff ended... All in all, the hotel’s location was amazing and the room was beautiful but thats where it ended for us...

...I did a lot of research before our trip and landed on this hotel based on location and affiliation with our travel partners...

The location itself is amazing & our room had a one of a kind view of the Eiffel Tower, but I’m leaving this review because of the amazing customer service experience...

...Those minor issues aside, this hotel more than makes up for it by their location and exceptional staff...

Great location and view of the Eiffel Tower with the view room with balcony...

...Location is great, many eating options nearby... As a first timer in Paris, arriving on a rainy Sunday, I had a few challenges (nearby restaurants were closed) and I've ran into Alberto, which kindly helped me not only with the options I could reach at a walking distance, but the language (I can't speak French) and general recommendations about the location...

We have paid an approximate amount of 1200 Euros for a two-night stay at this hotel thinking it will be worth the money, given the reviews and the location and the fact that is part of the Accor group...

...Highly highly recommend with a great location and impeccable service...

...Fresh fruit excellent great location to Eigfle tower and walking distance to Seine River and good restaurants...

Loved loved the location of the Pullman...

...Nadhir and the team also organised little gifts for the girls, beret's and fancy hot chocolate, biscuits and chocolate - all to make their stay special and memorable...

...The room is clean and very modern, we were there during the Rugby World Cup 23 & were given some rugby themed gifts by staff...

...While the decor of the hotelis very modern and different for Paris, management of that rooftop bar sadly needs help...

...The rooms are modern, comfortable, have bar fridges and all mod cons...

...The balcony made it that much larger...

Modern and clean rooms, good service and excellent breakfast...

...The hotel is simple from the outside, but chic and contemporary Inside...

...The room was full of nice amenities…Nepresso maker, complimentary still and sparkling water and soda...

...We had gotten the deluxe room with a balcony with Eiffel tower view which was not at all an inexpensive stay, but when I had asked for some decorations in the room to surprise my wife, they charged me 60 Euros for some flowers, balloons and macaroons...

...Stayed here for a birthday surprise for my wife’s 30th a very nice man help me to arrange roses and balloons in the room and arranged a great room with an amazing view from the Eiffel Tower (a lovely sight first thing in the morning and last thing at night),breakfast was delicious with both cooked and continental options, evening meal …… THE BEST burger I have ever and probably will ever have...

...Front desk was warm and accommodating and the whole atmosphere was far more positive than The Pullman...

...The bed was very comfy and the room was the perfect temperature...

...Alberto was very welcoming and made sure I had a wonderful stay, he even surprised me with a nice birthday decoration in my room... The rooms with the Eiffel Tower view are worth it, rooms are spacious and kept up to date...

...The rooms are ok - not great, not bad...

...Our room was comfortable, the bed was great, the bathrobes and slippers were a nice touch, the bath products were good, and the housekeeping was super friendly...

...The rooms look like a 3 star hotel...

...We had an Eiffel Tower view room which was amazing, they were able to assist in making sure that there was champagne on arrival with balloons, chocolates and rose petals all over the room and bed...

The room was neat, very comfortable, and staff was amazing...

...Loved the pillows and the Terri cloth bathrobe...

...The rooms were big but not 5 star decorated...

We booked through Expedia & paid for a room with a balcony & Eiffel Tower view, it was 100% worth it... We arrived ed before check in time & we were offered a room on the second floor that was ready but they advised if we wanted a better view to come back at 3pm check in time & we could get this... We did, and had a room on the fourth floor and I couldn’t fault it... The room is clean and very modern, we were there during the Rugby World Cup 23 & were given some rugby themed gifts by staff... I was very pleased with this room, if it seems out of your price range you could book this place for just one night to enjoy the views (this is what we did!)...

...We arrived at the hotel around noon, and was told that our room would not be ready for at least another 2-3 hours, as the receptionist said check in was at 3 PM but he said our room could be ready at 2 PM. I left the front desk my phone number and asked for them to call me when the room was ready... About another hour later, I call the hotel because we were wandering the streets of Paris waiting for our room, and then they tell us the room is ready... When I questioned why no one called me saying that the room is ready, the representative goes “well maybe they were just busy.” Right from there, I should have known that staying at this hotel was going to be a disaster... When we arrive back at the hotel, we were assigned a room on the 6th floor (although we were promised a room on a high floor for the inconvenience)... To make this situation even better, we found a BED BUG that was ALIVE and MOVING on the bed about an hour into staying in our room... They took the sheet that the bed bug was on and continued to laugh at us when we asked “well what do we do now?” because we refused to stay in that room and wanted to resolve this issue... The only thing she could do for us was upgrade us to a junior suite for free or give us the another room of the same type but take 10% off... The room cost over $800 for ONE NIGHT... To take 10% off an $800 room is quite insulting... We took the free upgrade because we were running out of time as we had a dinner reservation scheduled, however our new “upgraded” room was on the 11th floor, this time with NO Eiffel Tower view (when we originally had paid for one), dirty carpets, clogged sinks, and a dirty sofa bed...

...The rooms are some of the largest and modern in Paris... The only downsides are that the reception is very slow and the rooms are in need of a little TLC... We stayed in the Trocadero suite and I was a little disappointed in the suite, as there were lots of little things that were broken or well worn...

...We had a Eiffel Tower view room and we’re upgraded to a suite (104) all I can say is spend the money on a balcony with the tower view...

...We reserved a room with a view of the Eiffel Tower for our daughter so she would have an amazing experience... Finally, I requested a bucket of ice be sent to our room because: 1... Room service said they would send the bucket of ice but would charge us €5... When we checked out we couldn’t help but feel we had been taken advantage of given the cost of the room...

...Yes our room had views or the Eiffel Tower but the room was pretty basic. Upon entering the room at checkin there was a bug in our bed... Bedroom lamp was broken and wouldn’t stand up, just kept falling and had to be propped up on the desk shelf...

...The rooms are not cheap and are around 600 Euro per night or AUD 1,000 which did not include breakfast. However due to the spectacular view I think the room price is somewhat justified ... My room was around 25 square metres and had a modern bathroom with good water pressure and hot water... I paid for a balcony room and requested an enhanced room or upgrade due to my Accor Gold status and was told I received an amazing upgrade but my room was still a 25 square metre room with a balcony so I am unsure as to whether I actually received an upgrade... Also the room included 4 drinks daily in the mini bar but these were not replenished each day...

...Though one of the housekeeping staff members entered our room despite the do not disturb sign on the door BUT everything was okay... The booking was prepaid so there would have been no other reason for them to charge my card so much money...

...We had gotten the deluxe room with a balcony with Eiffel tower view which was not at all an inexpensive stay, but when I had asked for some decorations in the room to surprise my wife, they charged me 60 Euros for some flowers, balloons and macaroons... On one of the days we wanted some forks to eat some food in the room that we had got that evening and I called the reception but the phone in the room had a non functioning receiver... So, I had to go down to the reception desk to ask for the same where the staff politely suggested that I should have called room service... It really felt ridiculous that I would have to pay to get utensils to my room... I would still recommend getting the room if you are enamored by the Eiffel tower and want a place where you can enjoy the view anytime, but beyond that, not much to recommend...

...I arrived approx 11am room wasn’t ready until 3pm (I would have presumed it wasn’t ready as it had to be cleaned) . When the room was ready at 3 I went to the room got ready for the day and straight out for the day in Paris... I rang reception and was told I was going to had to move room so at 1:45am I had to pack up my belongings and move rooms as the cleaning staff obviously didn’t change the sheets from the previous guests... This hotel obviously has no hygiene standards if the staff are happy to leave on sheets from previous guests ...

...Booking a room and the being told you booked an inferior room is a scam... I’m not booking with Accor until they are honest...

...I booked this place in June 2022, for30Dec2022 - 03Jan2023. From the pictures it looked like a great view of the Eiffel Tower and nice rooms... We booked a “deluxe king with a view a balcony view of the Eiffel Tower and Trochadaro”... Our room was on the 3rd floor and had a view of a local track, and a parking lot with graffiti... When we talked to the manager about being mislead by their marketing, his solution was - “we can give you a different room but it won’t have a better view”... Rooms also have a smoky smell and walls are thin...

Great location and view of the Eiffel Tower with the view room with balcony... You would want to be on a high floor and room such as 402 as opposed to 420 as there is a building blocking some of the view... Rooms v clean and bright too...

stayed at the eiffel tower view room with balcony and it was just so magical!... throughout the 4 nights and 2 different rooms we stayed in, the water was always lukewarm at best...

...We arrived to the hotel at 9:00am and our room was ready for us and we were able to check in!... As for the room, we booked a room with a view of the Eiffel Tower, room 635... Our room had a splendid view of the tower; we could just lie in bed and seem the tower all lit up... Besides the unbeatable view, the room had nice modern amenities including - a Nespresso coffee machine, a mini-fridge, and a shower with a full shower door, a nicety for us Americans ;)... House keeping was always good about keeping our room stocked with coffee, Badoit and Evian... But it was pretty much what you’d expect at any big business hotel, nice, but nothing special...

...The rooms look like a 3 star hotel. Bathrooms are small with old towels, broken lights, the shower was broken with mold in it...

...Worst service ever for such a big corporate hotel Pullman, checking in and checking out always need to argue, they didnt really reply our request when i booked via booking.com When i already told them more than maybe 5 times that i bring my mom in law on the wheelchair 83 years old who really need to be assisted, and my baby boy, we booked for rooms, and when we checked in need a long arguments until we get our room, and guess what? My closet was not clean, mg bed was unstable keep bouncing when i move and very noisy bed , so we need to move the whole things again to the room the changed on the next day.. so so so tiring ( total 4rooms ) Then we went to lourdes, we cameback again, sadly i cant cancel my booking in this hotel, if can i def will do it!... The room slightly better, but sometimes they give coffee one day they dont, im too lazy to complain already.. am here for my family trip But They day we checked out in the early morning, also another argument.. i think they dont have enough manpower and their attitude also dont really suit for hospitality.. we pay with not so “ cheap “rate, but the service is even worse than 4 stars hotel..i think i only met one nice staff in the receptionist (who i think still friendly and helpful ) Well definitely will never comeback to this hotel, because nobody wants to ruin the mood of holiday by arguing!...

...We were given a room on the second floor close to the corner of the hotel... This type of room is charged the same as a higher-level room, with an unobstructed view... There was "nothing to be done" about this as the hotel was fully booked... The windows of the room are poorly isolated and the room is very noisy even with the doors closed... The room is however well kept and modern, having all the facilities you might need...

...The reason for the low review is that I was not comfortable in the room. The room was too warm and the air conditioner did not work... The fan on the unit wouldn’t even work to circulate the air so I would open the balcony doors to cool down the room... Unfortunately I could not keep the doors open all night so I did not sleep well due to the room’s high temperature... I also found extra pieces to the curtains on a shelf and a stain on the comforter... Perhaps room 419 was the exception since others in my group did not have this same experience...

...This hotel is so close to everything and offers the most spectacular views of the Eiffel Tower. The hotel rooms are spacious and clean...

We booked through Expedia & paid for a room with a balcony & Eiffel Tower view, it was 100% worth it... I was very pleased with this room, if it seems out of your price range you could book this place for just one night to enjoy the views (this is what we did!)...

...When I questioned why no one called me saying that the room is ready, the representative goes “well maybe they were just busy.” Right from there, I should have known that staying at this hotel was going to be a disaster... We then went down to the front desk, and spoke with a manager and demanded a full refund... The room cost over $800 for ONE NIGHT... To take 10% off an $800 room is quite insulting... We are quite disappointed to have spent our last night in Paris this way... I’m shocked to see how many good reviews there are, because this was the grossest hotel I have ever stayed in... If you see this hotel on TikTok, Instagram, etc., do yourself a favor and spend your money elsewhere for an Eiffel Tower view because this hotel is run down and dirty...

...It’s unacceptable that they can’t provide commercial invoice and we paid almost 2000€...

...Sure, it is convenient to the Eiffel Tower but there is little attention paid to the guest experience... Finally, I requested a bucket of ice be sent to our room because: 1... Room service said they would send the bucket of ice but would charge us €5... When we checked out we couldn’t help but feel we had been taken advantage of given the cost of the room... We will not be staying at any future Pullman properties during our future travels...

...Only marking down a star for the dinner at the restaurant on the first night, the food was below average and very expensive. Go 100 Mrs down the road and there are some nice restaurants and easy on the wallet...

...Seems this hotel is more focused on the location being near the Eiffel Tower, not service and comfort... At there rates it absolutely was not the experience I was expecting...

Great location very near the Eiffel Tower, but I think a tad overpriced for the overall quality of our room... I find this strange for a hotel of this stated/advertised quality and price... You are paying for a top tier hotel…are you getting a top tier hotel?...

...But the stony silence from the hotel on the refunds... The hotel just seems to be a commercial money, making building with no sympathy for tourists, putting their time in money into affording their expensive rooms...

I booked one night at Pullman Paris Tour Eiffel for time to love package that included a bottle of champagne, breakfast, and a welcome gift upon arrival... If you stay at this hotel, you are just paying top dollar for a view of Tour Eiffel... I would recommend staying at other hotels for a better customer experience and just see the Tour Eiffel by cruise sightseeing...

...The rooms are not cheap and are around 600 Euro per night or AUD 1,000 which did not include breakfast. However due to the spectacular view I think the room price is somewhat justified ... I paid for a balcony room and requested an enhanced room or upgrade due to my Accor Gold status and was told I received an amazing upgrade but my room was still a 25 square metre room with a balcony so I am unsure as to whether I actually received an upgrade...

...We stayed in a much nicer boutique hotel for the remainder of our trip. A couple days at the Pullman was just enough, especially for the million-dollar view of the Eiffel Tower... ALSO, before I forget, I was charged an excess of $900 on my credit card despite only having and being charged for about $200 in incidentals... The booking was prepaid so there would have been no other reason for them to charge my card so much money... I raked up a $200 long distance phone bill trying to resolve this issue...

...Over priced for what it is Air con not switched on until summer... Nescafé powder coffee no coffee machine No usb sockets Fridge not cold...

Our stay at the Pullman Paris Tour Eiffel was a mixed experience... Though the hotel itself was great, the service felt like they were trying to make as much money as possible... We had gotten the deluxe room with a balcony with Eiffel tower view which was not at all an inexpensive stay, but when I had asked for some decorations in the room to surprise my wife, they charged me 60 Euros for some flowers, balloons and macaroons... This after I had spent nearly 1,671 Euros on a stay there... When I told them the phone was not working, they said they would call room service for me, but informed that room service would charge me 5 euros for getting the forks to my room and that I should instead just ask the staff at the bar, which is what I ended up doing... It really felt ridiculous that I would have to pay to get utensils to my room...

...We contacted the hotel who were very unhelpful and provided an email address to write to... We paid in full nearly £800 for two night and they simply took our money and failed to coke back to us at all... Unless you can book this hotel on a cancellation rate AVOID!...

Paid thousands of dollars six months in advance for a room with a view and a “deluxe” king size bed... There are so many more hotels for so much less... Nothing about this place is worth paying for...

...Worst service ever for such a big corporate hotel Pullman, checking in and checking out always need to argue, they didnt really reply our request when i booked via booking.com When i already told them more than maybe 5 times that i bring my mom in law on the wheelchair 83 years old who really need to be assisted, and my baby boy, we booked for rooms, and when we checked in need a long arguments until we get our room, and guess what?... The room slightly better, but sometimes they give coffee one day they dont, im too lazy to complain already.. am here for my family trip But They day we checked out in the early morning, also another argument.. i think they dont have enough manpower and their attitude also dont really suit for hospitality.. we pay with not so “ cheap “rate, but the service is even worse than 4 stars hotel..i think i only met one nice staff in the receptionist (who i think still friendly and helpful ) Well definitely will never comeback to this hotel, because nobody wants to ruin the mood of holiday by arguing!...

...I booked a room that north of $550 a night and they were unable to even check me in five minutes early... I don’t recommend unless your sole intention is checking off the box for ig that you have the breakfast bed with Eiffel Tower view photo...

We have paid an approximate amount of 1200 Euros for a two-night stay at this hotel thinking it will be worth the money, given the reviews and the location and the fact that is part of the Accor group... This type of room is charged the same as a higher-level room, with an unobstructed view... There was "nothing to be done" about this as the hotel was fully booked... We were not even extended the courtesy of a late checkout for the trouble... And everything wrapped up with us being charged twice for the stay... The hotel is so busy and the personnel is so overworked that they could not even coordinate on the fact that we were already charged...

...It was convenient walking to attractions and if we taxi or Uber then it was a reasonable cost...

...But I don’t really think this hotel offers a truly Parisian experience if that’s what you’re seeking... We had bought a bottle of wine to enjoy however we had to pay 5 euro to get a bucket of ice and wine glasses delivered... But if you want to feel more like you’re in Paris, and less like you’re on a package tour, then try elsewhere...

...The room is clean and very modern, we were there during the Rugby World Cup 23 & were given some rugby themed gifts by staff...

...Our used towels were taken away but were not replaced with fresh ones... The Nespresso capsules we used the day before were also not replaced... Finally, I requested a bucket of ice be sent to our room because: 1...

...Bed was firm and comfortable; bathroom had a wonderful deep soaking tub plus separate shower...

...The bathroom was really generous in size and modern with plenty of bench space...

Stayed here for 2 nights with my fiancé, the first room we were given was dirty so we complained and the staff changed our room for us straight away... The bed was clean and comfortable and was nicely made for us each morning, the view of the eiffle tower from the balcony is breathtaking and definitely worth the money...

...Bathroom is Amazing with Rain Shower & room are modern and clean just the way we like it !...

...My room was around 25 square metres and had a modern bathroom with good water pressure and hot water... Housekeeping unplugged my travel power-board for charging my devices and removed the plug from the wall which was very annoying...

...The room had been prepared as requested and we had a wonderful buffet breakfast included (we paid extra for it). The room was full of nice amenities…Nepresso maker, complimentary still and sparkling water and soda...

...I arrived approx 11am room wasn’t ready until 3pm (I would have presumed it wasn’t ready as it had to be cleaned) ... I rang reception and was told I was going to had to move room so at 1:45am I had to pack up my belongings and move rooms as the cleaning staff obviously didn’t change the sheets from the previous guests...

...We had to call housekeeping to clean just the toilet. For 7 days/nights, I had to consistently request toilet paper (tissue), water, new cups because housekeeping did not replace those items...

...The rooms with the Eiffel Tower view are worth it, rooms are spacious and kept up to date...

...We arrived to the hotel at 9:00am and our room was ready for us and we were able to check in!... Besides the unbeatable view, the room had nice modern amenities including - a Nespresso coffee machine, a mini-fridge, and a shower with a full shower door, a nicety for us Americans ;)...

...Rooms v clean and bright too...

...hotel was clean and well kept and staff were friendly...

...No mini bar, just two bottles of water. The rooms look like a 3 star hotel...

...There was an easy check in, a sweet and helpful housekeeping staff that understood my desperation for extra coffee and fixings, patience with my efforts in French (it’s been 40 years since my college French 😬😬 so a lot of laughter) and a smooth 6 am checkout for the airport and even breakfast boxes (too early for us and the hotel staff offered to donate to the homeless community, so kind!)...

...The room is however well kept and modern, having all the facilities you might need...

...It was incredible, so spacious, modern and clean...

The room was neat, very comfortable, and staff was amazing...

...The hotel is modern clean and comfortable...

If you want to be near the Eiffel Tower, stay here. We booked early, prepaid and got a decent deal on the Trocadero Jr. Suite... Nice breakfast included daily and about a 10-15 min Uber ride to all the popular attractions... Super friendly and helpful as well...

...My room was around 25 square metres and had a modern bathroom with good water pressure and hot water... Reception area is always very busy and there is not enough staff ... Staff in most cases do not provide the level of service expected from the Pullman brand... I paid for a balcony room and requested an enhanced room or upgrade due to my Accor Gold status and was told I received an amazing upgrade but my room was still a 25 square metre room with a balcony so I am unsure as to whether I actually received an upgrade... Housekeeping unplugged my travel power-board for charging my devices and removed the plug from the wall which was very annoying... The Eiffel Tower is a short walk away and there is a hop on hop off bus stop at the Tower which is convenient...

I booked one night at Pullman Paris Tour Eiffel for time to love package that included a bottle of champagne, breakfast, and a welcome gift upon arrival. Well, upon arrival the room was not available, the receptionist requested to come back later time... The check in time listed on their website shows 15:00, however they texted to me that my room was available at 16:24... Since I was planning on proposing to my girl friend at this hotel with the view of Tour Eiffel, I sent an email to their hotel email address “h7229@accor.com” well in advance to notify the special occasion... However, I didn’t receive any reply and when I asked Hotel GM contact from their receptionist, he gave me the same email address... I would recommend staying at other hotels for a better customer experience and just see the Tour Eiffel by cruise sightseeing...

I was gifted a stay at the Pullman for my birthday as I had always wanted to stay... Due to the rooftop bar wait (my disabled partner couldn’t stand for that much longer without being in pain) ordered room service wine, price was actually ok but service was a little slower than expected... Restaurant downstairs was OK, it wasn’t the best quality of service and food was average...

...Finally after five attempts (thanks Covid), I finally made it... The room had been prepared as requested and we had a wonderful buffet breakfast included (we paid extra for it)... The room was full of nice amenities…Nepresso maker, complimentary still and sparkling water and soda... The elevators are plentiful and move quickly... The breakfast had so many options plus excellent service... We did go for lunch there and I thought the service was not as attentive and the food although good was too much and too expensive…$30 salads... This hotel does cater to a lot of Americans (Viking ships even have counter in the lobby) which may be why the portions were so large... There were always taxis in front waiting plus the taxis we caught when we were out and about never had issues knowing where our hotel was... If I could do it all over again, I would have asked if we could do early check in even if it cost…we arrived at 11am and couldn’t get in the room until 3pm... They stored our luggage but I just wanted to get settled after coming in on an overnight flight...

...Unfortunately , I could barely make it through a full night with the awful and discriminatory treatment of the hotel staff... Later we tried to enjoy the hotel amenities... I tried to address this with management and I must admit that Fatima was amazing and tried to solve the selective service problem (I noticed great service for everyone that wasn’t noir)... When I told him the hotel service was terrible and he was apart of the problem, he grew defensive... The lady at the front desk saw this and tried to mitigate the issue by offering us chocolate, which was very kind (it could never excuse poor behavior by staff)... I would 1000% recommend going with this hotel instead of The Pullman... We were treated like humans and greeted like the paying customers we were... Front desk was warm and accommodating and the whole atmosphere was far more positive than The Pullman...

...Though the hotel itself was great, the service felt like they were trying to make as much money as possible. We had gotten the deluxe room with a balcony with Eiffel tower view which was not at all an inexpensive stay, but when I had asked for some decorations in the room to surprise my wife, they charged me 60 Euros for some flowers, balloons and macaroons... On one of the days we wanted some forks to eat some food in the room that we had got that evening and I called the reception but the phone in the room had a non functioning receiver... So, I had to go down to the reception desk to ask for the same where the staff politely suggested that I should have called room service... When I told them the phone was not working, they said they would call room service for me, but informed that room service would charge me 5 euros for getting the forks to my room and that I should instead just ask the staff at the bar, which is what I ended up doing... It really felt ridiculous that I would have to pay to get utensils to my room... I really expected better service...

...I can't thank the Pullman enough for making my birthday a memorable one. I had previously booked next door at the Mercure but upon arrival at the Mercure experienced a not to friendly treatment and my room was extremely small... I immediately went down and walked in to the Pullman which was sold out at the booking site when I was booking my Paris stays... A few years ago I had stayed at the Pullman so I already knew it would be so much better... I was welcomed by Shams at reception and he immediately assisted me in booking my two nights, he was kind enough to even show me the room so I would be more at eased since I explained to him my horrible experience next door... Shams went above and beyond to ensure my stay at the Pullman was a pleasant one since I was there to celebrate my birthday... I then met Alberto who is the Lobby Manager, WOW what an amazing human being to say the least!!... Alberto was very welcoming and made sure I had a wonderful stay, he even surprised me with a nice birthday decoration in my room... Everyone at the Pullman is very professional and welcoming... I must also shoutout Kouadio and Samir for also being extremely helpful and welcoming... The staff at the Restaurant and Bar, everyone at the Pullman!... I will always stay at the Pullman when visiting Paris... Thank you all so much for making my Birthday celebration extra special... I recommend the Pullman to anyone visiting Paris and wanting to stay near the Eiffel Tower, it is less than a 4 min walk, you walk out the Hotel and the beautiful Eiffel Tower is right in front of you... The rooms with the Eiffel Tower view are worth it, rooms are spacious and kept up to date...

...Upon our arrival, after a long haul flight, we were told our room was not ready. I did request an early check-in a month in advance... After waiting hours to check-in, we were finally taken to our room... We had to call housekeeping to clean just the toilet... For 7 days/nights, I had to consistently request toilet paper (tissue), water, new cups because housekeeping did not replace those items...

...We arrived early in the day and they held our bags so we could begin our site seeing right away, and really all you need to do is walk out the door - it is mere footsteps from the Eiffel Tower... Beds are comfy, rooms and bathrooms are clean and spacious... We only did the brunch one day but it was great as well...

...The staff was disoriented and struggling to check people in. When we finally talked with the manager he just smiled at me and said if you lean over the balcony more you can take a photo of the Eiffel Tower... They offered us “a worse room” if we didn’t want to stay in ours...

We stayed for a week over Christmas at the Pullman Eiffel Tower Paris hotel. We arrived to the hotel at 9:00am and our room was ready for us and we were able to check in!... The front desk staff was very friendly and helpful any requests that we had (extra coffee, towels, etc.)... Besides the unbeatable view, the room had nice modern amenities including - a Nespresso coffee machine, a mini-fridge, and a shower with a full shower door, a nicety for us Americans ;)... House keeping was always good about keeping our room stocked with coffee, Badoit and Evian... It was a hot breakfast buffet and you could order omelette or eggs from the kitchen as well... We went there several night for drinks after a full day of sightseeing... The only bad thing was one evening when we went up for drinks at 23:00 and asked to be seated in the cushy chairs, they wouldn’t seat us there because apparently, they were for a minimum of three persons or more... Despite that one incident, we did go back up two more times, the servers were all very nice...

...We contacted the hotel who were very unhelpful and provided an email address to write to... We have chased a response on 6 occasions and not had the courtesy or one single response or acknowledgment to our emails...

...hotel was clean and well kept and staff were friendly... throughout the 4 nights and 2 different rooms we stayed in, the water was always lukewarm at best...

...Worst service ever for such a big corporate hotel Pullman, checking in and checking out always need to argue, they didnt really reply our request when i booked via booking.com When i already told them more than maybe 5 times that i bring my mom in law on the wheelchair 83 years old who really need to be assisted, and my baby boy, we booked for rooms, and when we checked in need a long arguments until we get our room, and guess what?... The room slightly better, but sometimes they give coffee one day they dont, im too lazy to complain already.. am here for my family trip But They day we checked out in the early morning, also another argument.. i think they dont have enough manpower and their attitude also dont really suit for hospitality.. we pay with not so “ cheap “rate, but the service is even worse than 4 stars hotel..i think i only met one nice staff in the receptionist (who i think still friendly and helpful ) Well definitely will never comeback to this hotel, because nobody wants to ruin the mood of holiday by arguing!...

...We were greeted by the wonderful, super welcoming Kouadio. He made all our dreams come true by telling us he was going to upgrade our room!... It felt so close you could almost touch it 😄 Room service was excellent and we enjoyed the wine and cheeses and my daughter enjoyed the pasta... I can’t thank Kouadio enough... The hotel are lucky as I’m sure they know, to have such a kind and professional member of staff...

I organised a trip to Paris for my girlfriends Birthday and the Pullman could not have been more accommodating and helpful with my every request. We had an Eiffel Tower view room which was amazing, they were able to assist in making sure that there was champagne on arrival with balloons, chocolates and rose petals all over the room and bed...

Thanks to the Phillip Pullman hotels located a block away from the Eiffel Tower, for a wonderful stay on my birthday trip to Paris. We were fortunate that our Viking Tour Paris and France cruise to place us there our last few days I Paris... My husband Michael and I along with our besties had a truly pleasant stay... There was an easy check in, a sweet and helpful housekeeping staff that understood my desperation for extra coffee and fixings, patience with my efforts in French (it’s been 40 years since my college French 😬😬 so a lot of laughter) and a smooth 6 am checkout for the airport and even breakfast boxes (too early for us and the hotel staff offered to donate to the homeless community, so kind!)... We had a lovely and light dinner here our first night with swift service and an excellent breakfast the following morning... There was even a specific Viking cruise help desk for the last of our scheduled time and tours (quite a group of us had the add on extension and they were marvelous)... Highly highly recommend with a great location and impeccable service...

...The lobby is constantly jam packed and busy with guests checking in and out and waiting for their group bus tours... And then they would not open the bottle and made me go to the lobby restaurant to have it opened...

...We made reservations through Expedia to stay in this hotel for March 2020, everything was prepaid... Because we were to allow to travel to Europe, Hotel sent us a voucher that we had 18 months to make another reservation and use the vouchers provided by ... I contacted the hotel in March 2022 to make the reservations and after many emails and a call to Accor Hotels customer service, finally I received a confirmation for our stay... To make a long story short - a few days before arrival, I sent an email with our ETA and for my surprised, their answer was that my reservations were cancelled, because payment was not received... Hotel was supposed to work with Expedia in order to received the money, we had vouchers issued by the hotel with confirmation... I sent the General Manager a lot of emails, but never received a reply in order to assist us... We finally called Expedia, received our refund and booked another hotel and enjoy our vacations in Paris... My experience with the Pullman Hotel was the worst I have had in my life... Having a lot of experience in Hotels (15 years of Manager in a hotel) I was expecting a better customer service from them... They were supposed to contact Expedia, collect their payment and that was to be transparent to us, being the guest, we were not supposed to be treated to bad... I've stayed in another Accor hotels and the service has been excellent and accommodating...

We booked Pullman Eiffel Tower back in January... Everything and I mean everything from the minute we arrived to the minute we left was absolutely phenomenal!... Staff realized that and helped us get checked-in quickly (the hotel was so busy), stored our bags so that we could start our excursion just as we planned within 30 minutes of our arrival and checked in with us every morning if everything was ok... The view from our room was breathtaking especially at night and the breakfast buffet was like nothing we have seen before... We expected a small set-up like other hotels but the Pullman Eiffel Tower took it to the next level with a breakfast buffet like we have never seen before including a fruit cart and a honey comb with fresh honey dripping on it!!!... The croissants and baguette were straight out of the oven, a spread of cheeses, Jambon, meats, chicken, waffles, pancakes, omelette s, sausages, cereal, eggs, nuts and I am sure I missed more than half of it!!!... The room was clean, fresh and the beds were so comfortable... They had our daughter’s extra bed ready within minutes of receiving our key just like they said they would and we didn’t have to call and remind them... Thank you Pullman Eiffel Tower staff for a job well done and a service superb!...

...Sure, it is convenient to the Eiffel Tower but there is little attention paid to the guest experience. We reserved a room with a view of the Eiffel Tower for our daughter so she would have an amazing experience... We were a little thrilled also at the thought of having breakfast or a glass of wine on the balcony as we took in the view... The room next door had one (pictures of our balcony compared to the neighbor’s included)... Our used towels were taken away but were not replaced with fresh ones... The Nespresso capsules we used the day before were also not replaced... Finally, I requested a bucket of ice be sent to our room because: 1... The ice machine on our floor was not working... The front desk was not aware the ice machine was broken and, when we checked out a few days later, it still had not been fixed... Room service said they would send the bucket of ice but would charge us €5...

...The sleeping area is in great shape, but the bathroom needs more than a little attention. It needs paint, it needs faucet repair, the shower head came apart and I had to put it back together, one of the shower control knobs came off and I had to stick it back on to use the tub/shower... There are racks with push plastic containers like you see in low-cost hotels and motels... Now, some good news…the buffet breakfast is outstanding and most..not all…of the staff I have interacted with are very friendly, helpful and professional...

Modern and clean rooms, good service and excellent breakfast. The location on Rive Gauche is also good: You are just a few steps from the Eiffel Tower, the river La Seine as well as from public transportation: le RER (the commuter train that can take you all the way to the castle Versailles) and le Metro (the subway)...

If you want to be near the Eiffel Tower, stay here. We booked early, prepaid and got a decent deal on the Trocadero Jr. Suite... Make sure to choose The Eiffel Tower view when booking... The hotel is simple from the outside, but chic and contemporary Inside... Literally a 3-5 min walk from the base of the Eiffel Tower... Nice breakfast included daily and about a 10-15 min Uber ride to all the popular attractions... Super friendly and helpful as well...

I booked one night at Pullman Paris Tour Eiffel for time to love package that included a bottle of champagne, breakfast, and a welcome gift upon arrival... If you stay at this hotel, you are just paying top dollar for a view of Tour Eiffel... I would recommend staying at other hotels for a better customer experience and just see the Tour Eiffel by cruise sightseeing...

Stayed at this hotel for 4 nights and booked a balcony room which is essential if you want the best views as some of the rooms are inside rooms which must not even have a window... However due to the spectacular view I think the room price is somewhat justified ... My room was around 25 square metres and had a modern bathroom with good water pressure and hot water... I paid for a balcony room and requested an enhanced room or upgrade due to my Accor Gold status and was told I received an amazing upgrade but my room was still a 25 square metre room with a balcony so I am unsure as to whether I actually received an upgrade... Also the room included 4 drinks daily in the mini bar but these were not replenished each day... The breakfast was a good spread and dinner is available... Plenty of small restaurants in the area as well... The Eiffel Tower is a short walk away and there is a hop on hop off bus stop at the Tower which is convenient...

I picked the Pullman because a friend posted a picture from her balcony there with the Eiffel Tower right there... We had a large room with a balcony and a perfect view of the Tower... The room had been prepared as requested and we had a wonderful buffet breakfast included (we paid extra for it)... The room was full of nice amenities…Nepresso maker, complimentary still and sparkling water and soda... The elevators are plentiful and move quickly... The breakfast had so many options plus excellent service... This hotel does cater to a lot of Americans (Viking ships even have counter in the lobby) which may be why the portions were so large... We found lots of good restaurants close by (check out my other reviews)... We could walk to lots of sites... There were always taxis in front waiting plus the taxis we caught when we were out and about never had issues knowing where our hotel was... If I could do it all over again, I would have asked if we could do early check in even if it cost…we arrived at 11am and couldn’t get in the room until 3pm... They stored our luggage but I just wanted to get settled after coming in on an overnight flight...

...We had gotten the deluxe room with a balcony with Eiffel tower view which was not at all an inexpensive stay, but when I had asked for some decorations in the room to surprise my wife, they charged me 60 Euros for some flowers, balloons and macaroons... On one of the days we wanted some forks to eat some food in the room that we had got that evening and I called the reception but the phone in the room had a non functioning receiver... So, I had to go down to the reception desk to ask for the same where the staff politely suggested that I should have called room service... When I told them the phone was not working, they said they would call room service for me, but informed that room service would charge me 5 euros for getting the forks to my room and that I should instead just ask the staff at the bar, which is what I ended up doing... It really felt ridiculous that I would have to pay to get utensils to my room... I would still recommend getting the room if you are enamored by the Eiffel tower and want a place where you can enjoy the view anytime, but beyond that, not much to recommend...

I can't thank the Pullman enough for making my birthday a memorable one... A few years ago I had stayed at the Pullman so I already knew it would be so much better... I was welcomed by Shams at reception and he immediately assisted me in booking my two nights, he was kind enough to even show me the room so I would be more at eased since I explained to him my horrible experience next door... Shams went above and beyond to ensure my stay at the Pullman was a pleasant one since I was there to celebrate my birthday... Alberto was very welcoming and made sure I had a wonderful stay, he even surprised me with a nice birthday decoration in my room... Everyone at the Pullman is very professional and welcoming... I must also shoutout Kouadio and Samir for also being extremely helpful and welcoming... The staff at the Restaurant and Bar, everyone at the Pullman!... I will always stay at the Pullman when visiting Paris... I recommend the Pullman to anyone visiting Paris and wanting to stay near the Eiffel Tower, it is less than a 4 min walk, you walk out the Hotel and the beautiful Eiffel Tower is right in front of you... This hotel is walking distance to many fine eateries and cafes... The rooms with the Eiffel Tower view are worth it, rooms are spacious and kept up to date...

On our first vacation and visit to Paris, we had our eye on this hotel for years in advance... I did request an early check-in a month in advance... Please keep in mind any accommodations you request will not be met... We booked twin beds to only be welcomed with one King... For 7 days/nights, I had to consistently request toilet paper (tissue), water, new cups because housekeeping did not replace those items...

Great hotel close to the Eiffel Tower... We arrived early in the day and they held our bags so we could begin our site seeing right away, and really all you need to do is walk out the door - it is mere footsteps from the Eiffel Tower... This hotel is clean, modern and has a restaurant on site... It is walking distance from lots of sights and dining options... Lots of their rooms offer a view of the tower, which I wouldn't pass up if you have an opportunity... Beds are comfy, rooms and bathrooms are clean and spacious... We only did the brunch one day but it was great as well... If on the fence but want to be close to most everything - just book here!...

We stayed for a week over Christmas at the Pullman Eiffel Tower Paris hotel. We arrived to the hotel at 9:00am and our room was ready for us and we were able to check in!... The front desk staff was very friendly and helpful any requests that we had (extra coffee, towels, etc.)... As for the room, we booked a room with a view of the Eiffel Tower, room 635... Our room had a splendid view of the tower; we could just lie in bed and seem the tower all lit up... Besides the unbeatable view, the room had nice modern amenities including - a Nespresso coffee machine, a mini-fridge, and a shower with a full shower door, a nicety for us Americans ;)... House keeping was always good about keeping our room stocked with coffee, Badoit and Evian... It was a hot breakfast buffet and you could order omelette or eggs from the kitchen as well... But it was pretty much what you’d expect at any big business hotel, nice, but nothing special... One of the highlights for us was the 10-Ciel bar... We went there several night for drinks after a full day of sightseeing... Although pricey, it’s not out of line of cocktails in any other major city, but here, you get a gorgeous view of the tower...

...stayed at the eiffel tower view room with balcony and it was just so magical! hotel was clean and well kept and staff were friendly... throughout the 4 nights and 2 different rooms we stayed in, the water was always lukewarm at best...

My husband, daughter and I recently stayed at the Pullman Paris Eiffel Tower hotel for 7 nights to celebrate our daughter's 18th birthday. What an amazing hotel it was, from the moment we checked in until our last day in Paris everything was just phenomenal... You really couldn't get a better place to stay if you wanted to be close to the Eiffel Tower and in walking distance to cafes, shops, ext... The staff were so nice, friendly, attentive and went out of their way to ensure our comfort... He went above and beyond to make our stay so special and very memorable... Best lobby manager ever!Thank you so much, Alberto!!!!... Our room was comfortable, the bed was great, the bathrobes and slippers were a nice touch, the bath products were good, and the housekeeping was super friendly... Breakfast at Frame Brasserie was delicious, great assortment of fruits, pastries, yogurts, eggs, cheeses, coffee, juices, ext, room service was great... Thanks to all the staff for your kindness, and hard work, and for ensuring my husband, my daughter, and I had an enjoyable stay... Highly recommend it to my family and friends!...

...We were so excited when we saw how close we were to the Eiffel Tower!... We were greeted by the wonderful, super welcoming Kouadio... He made all our dreams come true by telling us he was going to upgrade our room!... It was incredible, so spacious, modern and clean... There was a balcony with views of the Eiffel Tower!... It felt so close you could almost touch it 😄 Room service was excellent and we enjoyed the wine and cheeses and my daughter enjoyed the pasta... You a just a few minutes stroll to the Eiffel Tower and lovely restaurants/cafes...

Thanks to the Phillip Pullman hotels located a block away from the Eiffel Tower, for a wonderful stay on my birthday trip to Paris... My husband Michael and I along with our besties had a truly pleasant stay... There was an easy check in, a sweet and helpful housekeeping staff that understood my desperation for extra coffee and fixings, patience with my efforts in French (it’s been 40 years since my college French 😬😬 so a lot of laughter) and a smooth 6 am checkout for the airport and even breakfast boxes (too early for us and the hotel staff offered to donate to the homeless community, so kind!)... We had a lovely and light dinner here our first night with swift service and an excellent breakfast the following morning... There was even a specific Viking cruise help desk for the last of our scheduled time and tours (quite a group of us had the add on extension and they were marvelous)... Highly highly recommend with a great location and impeccable service...

...We were given a room on the second floor close to the corner of the hotel... Right in front of the hotel, there is a sports field and the alley in front is always buzzing with taxis... The room is however well kept and modern, having all the facilities you might need...

...This hotel is so close to everything and offers the most spectacular views of the Eiffel Tower. The hotel rooms are spacious and clean... The new roof top bar offers awesome views for those without a Eiffel Tower view room...

The room was neat, very comfortable, and staff was amazing. They went over and beyond to help make my stay enjoyable... I highly recommend this hotel for anyone visiting Paris... The breakfast buffet is a must try and their rooftop offers the best drinks with a breath taking view...