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Just stayed 4 nights in this lovely hotel during the Olympics. The location is excellent with some nice shops and restaurants all nearby as is the metro. Many other main attractions are all walkable. The hotel is lovely its spotlessly clean and well decorated in a modern attractive manner. ALL the team were so helpful and informative. Breakfast is buffet self serve and really nice. There was some confusion over the room I had booked (probably mainly my fault) and it was sorted quickly and quietly and professionally - well done as this could have spoiled the experience. The balcony is a nice place to spend quite time recovering from your walking! So a really pleasant place to stay and highly recomended (and I am a bit picky)!!
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Date of stay: August 2024
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Trip type: Traveled solo
Room Tip:Â location is good and the street quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded Oct 15, 2024
Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your stay with us during the Olympics. It’s great to know that you appreciated our excellent location, with nearby shops, restaurants, and easy access to the metro, making it convenient for exploring the city. We're glad you found the hotel spotlessly clean and modern, and that our team was helpful and informative throughout your stay. Thank you for your understanding regarding the room booking confusion; we’re pleased that we could resolve it quickly and professionally to ensure your experience wasn’t affected. It’s wonderful to hear you enjoyed the balcony for some quiet time after your adventures! We truly appreciate your high recommendation, and we look forward to welcoming you back in the future! Best regards, Enzo - Guest Relations
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A lovely hotel. We booked a larger room 23sqm which is big for Paris. It had a sofa and the bed was sooo comfortable. Plenty of room to put your suitcases away with a walk-in wardrobe. This is a really quiet location despite looking onto a street with cafes and restaurants. The room had a Nespresso machine but no milk frothier so we didn't use it as we like our coffee with hot milk. There is 2 small convenience stores next door to buy extra supplies that are open till late, and the metro station madeleine is a short 5-10 min walk away. The hotel is in such a great location in Opera. The staff are lovely here and really make you feel welcome. Special mention to Farouk and the lovely ladies on the front desk whose names escape me, my husband said the lady who usually worked with Farouk was awesome! as were Joanna and Salima in the breakfast restaurant. Breakfast being your usual Parisian spread with eggs bread cheese fruit coffee and pastries. We were due to move to another hotel however I extended the stay here as I loved it so much. Thank you
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded May 15, 2024
Dear Suzannec, Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's fantastic to know that you found our larger room spacious and comfortable, with plenty of amenities to make your stay enjoyable. We're delighted that you appreciated the quiet location despite being in the heart of the city, and that our proximity to cafes, restaurants, convenience stores, and the metro station added to the convenience of your stay. We're especially pleased to hear your kind words about our staff, including Farouk and the front desk team, as well as Joanna and Salima in the breakfast restaurant. Providing exceptional service and making our guests feel welcome is our top priority, and we're glad that they were able to enhance your experience. Thank you for choosing to extend your stay with us, and we're thrilled that you loved it enough to do so! We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards, Enzo- Guest Relations
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Hotel in a central and well-connected area, you can easily reach any part of the city. We had the deluxe room with terrace, the most beautiful in the hotel with a beautiful terrace and for Parisian standards a nice spacious room. Abundant breakfast and good cleanliness. Bed and towels changed every day
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice, clean hotel but I would not rate it as high as all the other reviews. The rooms are very tiny, the bathroom was very Okayish, but that didn’t bother us much. The location is probably the best part of this hotel; very central, everything is within walking distance. The staff was friendly and courteous, but they wouldn’t deliver anything to your rooms (e.g. we asked for an iron, key to the locker box in the room, and each time, we were asked to come downstairs to the reception to collect it). Probably they are a bit understaffed at the moment. In any case, great location to see all the major sights in Paris and there are some nice cozy boulangeries and cafes around.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip:Â The view towards Rue de Castellena is really nice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded May 15, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean and appreciated its central location. We apologize if the size of the rooms and the bathroom did not meet your expectations. We understand that space can be limited in city-center hotels, but we strive to provide comfortable accommodations for our guests. We appreciate your comments about our friendly and courteous staff. We apologize for any inconvenience you experienced with our service delivery, and we will review our procedures to ensure a more seamless experience for our guests in the future. It's great to hear that you enjoyed exploring the city from our convenient location and that you found some nice boulangeries and cafes nearby. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Enzo- Guest Relations
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I do not recommend anyone to stay at this hotel. It all started before arrival; during booking, the hotel blocked the amount for the stay twice. I wrote them a letter with a complaint, to which the hotel replied that it was done by accident, three weeks later they finally unblocked one of the amounts. Arriving at the hotel at 12 at night, the hotel employee did not even try to hold the door for me, although he saw that I was coming in with two suitcases and there was no way to open the door on my own. Check-in to the hotel went even worse; the hotel employee demanded a credit card, which he wanted to scan, but was categorically refused. I was asked to pay the full cost of my stay for the third time, but he told me if I didn’t allow the card to be scanned, he would refuse me check-in. After painful bickering, I finally received the keys to room 101. The room is located 10 cm from the elevator; I have not seen such an old, dirty, shabby, small, uncomfortable room for a very long time. After taking a shower, all the water was poured into the bathroom. The hotel needs renovation.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PROS * Good location. Easy access to two metro stations. Can walk to many sites. * Very good front desk. The young lady and tall bespectacled gentleman concierges were always welcoming and helpful. * Good breakfast onsite * Bottle of water provided in room for free CONS * No hot water for two days (April 25 & 26) * Tiny bathroom. Maybe 5 x 5 feet (1.524 x 1.534 meters). Perhaps the tiniest shower stall I’ve ever seen, making it easy to accidentally bump into the water control lever. * Low wattage light in bathroom - not great for applying makeup or for shaving * Room was small and not what was pictured on the receipt for a double room classic. * No CNN or BBC television
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded May 15, 2024
Dear LloydGC, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed several aspects of your stay, including our convenient location, helpful front desk staff, good breakfast options, and complimentary bottle of water in the room. However, we're truly sorry to learn about the issues you encountered during your stay. The lack of hot water for two days is unacceptable, and we apologize for any inconvenience this may have caused. Additionally, we appreciate your comments regarding the size of the bathroom, the lighting, and the room not matching the description. Please know that your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will address these concerns with our team to ensure that similar issues are not repeated in the future. We hope to have the opportunity to welcome you back for a more enjoyable experience. If you have any further comments or concerns, please don't hesitate to reach out to us directly. Warm regards, Enzo- Guest relations
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I really had a bad experience with this hotel that never happened in any other hotel. The morming of the day of the check out they had a connection problem and they told me they were not able to manage payment. I came back in the afteroon and the problem was still there so they told me that they would take the money from the credit card. i asked for the invoice and they told they were not able to do and that they would send to my mail address. I cleraly told them the credit card where to take the money. After several weeks I asked for the invoice as i didn’t see any payment. They took the money from my collegue and sent me two invoices which didn’t match with our rooms or with our payments. I add to manage with a lot of complexity in my account. I wrote them 5 times asking if they can help to solve the problem and they never reply to me. In addition to that every single evening we add to ask to swith the air con on because from the room didn’t work
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded May 16, 2024
Dear Marcello, I'm sorry to hear about the frustrating experience you had with our hotel's payment and invoicing process. It's clear that we fell short of providing the level of service and communication that you rightfully expected. I apologize for the inconvenience caused by the connection problem on the morning of your check-out, which led to difficulties in processing your payment and providing you with the invoice in a timely manner. It's unacceptable that you had to deal with such complexity and lack of responsiveness from our team. Regarding the issues with the air conditioning, I'm sorry for any discomfort you experienced during your stay due to this issue. Your feedback is important, and we will address this matter with our maintenance team to ensure it is resolved promptly. Please rest assured that we take your concerns seriously, and we will investigate what went wrong with the payment and invoicing process to prevent similar situations from occurring in the future. I apologize for any inconvenience or frustration this has caused you. If there's anything else we can do to make things right or assist you further with resolving the payment and invoicing issue, please don't hesitate to reach out to us directly. Sincerely, Enzo- Guest relations
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We only stayed at this hotel because we ran into issues with our Airbnb host who was uncontactable, and this hotel thankfully had availability at midnight when we needed last minute accommodations. The room size is small but decent. The guy working at the front desk on the night shift was very friendly and empathetic at check in. Note that the elevator is extremely tiny and slow so if you have a lot of luggage you may need to take multiple trips. Rooms are also jam packed close together but thankfully we did not run into noise issues. Our main complaint is that on the second night the thermostat malfunctioned (red blinking light with a service/maintenance “wrench” icon flashing!) and started blowing incessant hot air all through the night so we had to keep a window open. The minibar fridge also stopped cooling and was warm (probably same electrical issue!) so everything we stored in there had to be discarded. Was disappointed that the hotel management did not offer any remedies or credit back for the poor experience we had on the second night; all they said was they would try and do better next time which is frankly not acceptable. We will not be returning in future.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded May 15, 2024
Dear Adelieb, I'm sorry to hear about the issues you encountered during your stay at our hotel. It's disappointing to learn that we fell short of providing you with a satisfactory experience. We're glad that we could accommodate you last minute and that you found the room size decent and the front desk staff friendly and empathetic. However, we apologize for the inconvenience caused by the malfunctioning thermostat and minibar fridge. This is certainly not up to our standards, and we regret any discomfort or inconvenience it may have caused you. We understand your disappointment with the lack of remedies or compensation offered for the issues you experienced on the second night. Please know that we take your feedback seriously, and we will address these issues with our management team to ensure that they are handled more effectively in the future. We apologize for any inconvenience or frustration this may have caused, and we understand if you choose not to return in the future. If you would like to discuss your experience further or have any other concerns, please don't hesitate to reach out to us directly. Best regards, Enzo-Guest Relation
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Stayed here for 2 weeks. Very neat, cosy place to be. The staff was always helpful, friendly - from the recepcionists, maids to girls working in kitchen, especially Tatyana. Hotel is situated at very good location, in a walking distance from top Paris attractions.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded May 15, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your two-week stay at our hotel and found it to be neat and cozy. It's fantastic to know that our staff, including our receptionists, maids, and kitchen staff, were always helpful and friendly during your stay. We'll be sure to pass along your kind words, especially to Tatyana. We're pleased that you found our hotel's location convenient for exploring the top attractions in Paris, and we're glad that you had a great overall experience with us. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future! Best regards, Enzo- Guest Relations
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This is a very nice 3 star hotel with attentive staff that elevate the experience. Very clean, quiet, well stocked (but small!) rooms with AC and blackout curtains. Excellent breakfast spread. Great location as a base to walk around the city and see the sights. We walked to Les Tuileries, Louvre, and the Seine everyday and it was convenient to have the Madeline metro stop around the corner to go up to Montmartre. The hop on/off buses are a couple blocks away too. Highly recommend!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DIRECTION COMMERCIALE, Autre at Hotel Folkestone Opera
Responded May 15, 2024
Dear Cathiz, Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay at our hotel. It's fantastic to know that you found our staff attentive and that they helped elevate your experience. We're glad that you appreciated the cleanliness, quietness, and well-stocked rooms with amenities such as AC and blackout curtains. We're also delighted that you enjoyed our excellent breakfast spread. Our central location is indeed ideal for exploring the city, and we're pleased that you found it convenient to walk to attractions like Les Tuileries, the Louvre, and the Seine. It's great to hear that the nearby Madeline metro stop and hop on/off buses provided additional convenience for your travels. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Warm regards, Enzo Guest Relations
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Good evening from paris !!! Thank you for your question Sir !!
It depends if you book directcly or through our web site. Our breakfast is not included, is 13e per person and per day but in our web site you can find you some rate breakfast included.
Don't hesitate to contact me it's a pleasure to answer you
Have a nice evening
Anne-Marie
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