I stayed at this hotel from 3rd to 6th of December. I paid 499 euros for the stay through hotels.com. The hotel reception claimed if was a preauthorisation amount and only on hold. He then proceeded to charge me and my friend for the stay. I came back home only to find out the amount deducted through hotels.com was not a preauthorisation amount. It was debited from my account and they have applied for a refund. It has now been over 3 weeks and I have yet not recieved my refund. I have called up the hotel several times, spoke to Mamoun and manager Yousri, however they keep repeating the same thing over and over again without providing me help on why the refund is delayed. It has been a horrifying experience and I wouldn’t recommend this hotel to anyone.
I lived the worst nightmare at this hotel as I booked for a business trip for 4 nights. The sheets were dirty, the room was stinky and the radiator was making the room extremely hot and unbearable. When we called them to check it, they said we can't control it. This was not of the end of the terrible stay, someone got into the room in the night. I only got to know this in the morning when I found the door open. But that makes it even worse as I could now think of various dangerous possibilities. Just after one night, I decided to check out but the hotel didn't budge and without permission took the entire pre authorised money. Not just this, when we said we need to talk to the manager, he was not available at all despite saying we could wait. My suggestion it's Paris you rather be safe then sorry and avoid this hotel. They are not nearly accountable and for once suggested me to open the doors to balcony and sleep. Worst mistake ever.…
Linen was dirty, I asked for an extra sheet to put under the surety l quilt, in the whole hotel they didn’t have a single extra sheet ! the reception guy didn’t believe me that the linen could be dirty, finally he sent his colleague up to my room who then saw the linen and took pictures of it. They finally offered me a separate blanket. They didn’t have toothpaste ! The excuse was they had ordered it but didn’t get a delivery because of the weekend! They claim to have all non smoking rooms. I asked for a non smoking one. The room reeked of smoke . I kept calling them about it, they refused to believe me. At 10 pm I had to bring the reception guy to my room and then he acknowledged that a the previous guest must have smoked there but there was nothing they could do except move me to to a lower category room. After a 15 hour journey and 3 hours of explaining things to them, I had to take the option. They disabled their air conditioning due to winter and have no way to lower the radiator heat. The rooms are the smallest you have ever seen and it was VERY SUFFOCATING! I was offered a solution of sleeping with my balcony door open ! This is a first floor room that opens out on the Haussmann Boulevard, not only was it very easy for anyone to climb into the balcony , one cannot sleep with the balcony door open given the noise from all the vehicles. As a woman travelling alone, I didn’t feel safe keeping the door open. I somehow managed to spend that one night there and in the morning asked for my unused nights to be refunded as I was moving to another hotel. The receptionist flatly refused. She was polite but very unhelpful. I asked to speak to a manager, he was on leave and unavailable to talk to a disgruntled customer. There was no one else to escalate to. I was charged for the entire 4 nights, despite checking out after the first one. When they moved me to a lower category room, they did not agree to charge me a lower rate, So I basically ended up paying ~1150 Euro for one night ! Don’t go to this hotel, not only are they unprofessional but are also unethical !…
Arrived in Paris at the airport, collected our bags then went to find the transfer we had booked but no one was there, called the hotel and was asked to wait and they would call back. Waited 15mins then decided to get a taxi instead. Received a call back around 10mins I to the journey. Checked in no problem and was apologized to for the transfer error. Paid then went up to the room to find there was no balcony (the main reason we choose this hotel). Immediately went back downstairs to get it corrected and was told that not all rooms have balcony’s but they are classed the same. We booked on hotels.com which clearly states room with a balcony. Asked to be moved but was told there were no other rooms with balcony’s available so I asked for a refund. I was told as I had paid that I could not be refunded..... asked to speak to mange’s and was Loyd the manager left 2 mins ago (we were in the lobby by the entrance for 10 plus minuets at this point) and that he wouldn’t be back for 5 days and was unreachable.... Again asked for a refund or at least a discount as I could see the room available online now for £300 less than I paid for the same dates..... again unable to do anything. Called my bank to cancel the payment and returned the key and suddenly a room with a balcony was available.... Still out of pocket as the room can be booked now for cheaper! Their room descriptions are incorrect, they are stating rooms have a balcony regardless of whether they do or not. Very disappointed as we canceled another (nicer) hotel to have a room with a balcony and thus far have had a very disappointing start to our trip. Rooms are ok but not great considering the price, service is poor all in all poor value. Recommendation: Do not visit …
1. incompetent service at reception. Twice I was asked to pay for breakfast, which was included in the price. 2. The stranger entered the room who had an electronic key, but as he explained to another room !!!!! 3. Good breakfast 4.very small room
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