I booked a superior/privilege double room with a sofa bed, and when I checked in I was surprised with the offer of a second room when Mercury reception realised that I was travelling with my son which is 24 years old and we needed extra space as we were moving houses to Paris. Excellent Consumer Service mind set!
I have never ever felt so welcomed and helped in a hotel. Even though I made a mistake with my reservation the personnel was extremely helpful and friendly. They also always took their time to explain us about every alternatives to subway since they were on strike. Breakfast was good, rooms were very clean. Besides the hotel is very well located in a quiet street yet relatively central. The underground parking offers safe parking.
Me & my family enjoyed the stay, very friendly staff & location was great! I really don't know what to say more, i'm just typing right now because I have to fill in a minimum of 200 characters for this survey :-)
Booked to stay here to attend a large conference at Expo center and be within walking distance- so for this period, as expected, the accommodation cost was more. But Paris is expensive anyway. Good room and bathroom with the usual amenities. Stayed for six days and breakfast could be so much better- definitely not like at the Mercure hotels in Australia- but good enough to get one through the morning! Easy and friendly check-in and check-out. Reception staff always acknowledge when you come and go- nice. Easy walking distance to metro stations for when want to travel to the tourist spots. Make sure to take note of street address to ensure taxi driver does not drop you off at the other Mercure hotel right next to the Expo center (as happened to me)!.
Positive: 1)10 min. walk to metro 2) Expo 10 min. walk 3) Bartenders- Very funny and helpful 4) Front desk Julie/helpful, bilingual and knowledgable. Not positive Breakfast Neighborhood very dark at night, not welcoming to walk, nothing to do nearby Front desk personnel not trained to give proper advice/direction Near construction site noise.
The location of the hotel is really nice and overall close to the city centre, 2 different metro lines are reachable within 10 minutes, and the hotel is quiet at night too. We had breakfast at the hotel for a week, its okay, not much diversity for a week though, same food every day. The hotel looks pretty nice overall, rooms are clean but little, and the whole hotel looks very modern, it was recently renovated. Staff is friendly. Overall i can recommend the hotel, but better for a bussiness stay than a tourist stay.
Nice Hotel, Staff was courteous, stay was comfortsble. In close proximity to Boucicat station snd surrounded by many stores, eateries and 24 hours Carrefour. We would recommend this hot, good value for money.
Not in a crowded touristic corner, but yet you this calm area supports this lovely spacious corner. I have limited access for issues, without questioning I’ve been given the accessibility room. I must say I wish it was better ventilated, but other than that, everything was excellent. Clean areas, well made beds and clean toilets. Bigger than other hotels I know about or stayed in Paris. I’m very satisfied with the price per value gotten, specially having a very impressive breakfast buffet. All the employees that we got to see were all very pleasant and helpful. The area offer a few restaurants within walking distance. The bar and room service are available until 10 with a humble variety. But you can also order ubereats to your hotel door until later hours. The metro is a bit of a walk but it’s a very accessible area with car. …
We stayed there with family for couple of weeks, there are couple of nice places to eat around and not far away from city centre. Couple of lovely patisseries around are absolutely amazing. FOH manager Etienne was very nice.
No change of bed sheets...no towel renewals..no water unless u order..breakfast close to average....i.e. its useless to put "clean my room" ... experience, i wont go there again..i dont advise this hotel