We stayed in this hotel during our Paris vacation. Friendly staff, clean rooms and well served by the main means of transport(metro, bus etc) Very good breakfast with attention to food intolerances. Recommended and we hope to be guest again very soon.
Small Room AC was not working, complained but not resolved. Technician came after our checkout. Kettle was not clean, did complain but no luck Room Safe not working Not recommended for a family stay ☹️
It is with great regret I can't leave 5 star rating as the front of house and the cleaning staff deserve recognition for politeness and extreme helpfulness. The kitchen and waiting staff are actually separate to the hotel and destroy the hotels reputation. Waiting/ clearing away staff are confrontational and by far the rudest most unpleasant people we have encountered in Paris and in 10 other destinations in France. After a five day stay here, only one of those days could the kitchen provide for lactose intolerant or gluten free members of our group despite months of advance notice and double checking many times before our stay. Regardless of us not apportioning blame on previous days and staying polite and friendly, we were met by extreme rudeness from the woman who seemed to be head of table staff on every occasion aside from first day. The kitchen at this hotel is to be avoided at all costs if you have any dietary requirements, or would rather deal with polite people. The hotel itself doesn't deserve a 4 star rating by any means, but , if you can avoid using the restaurant, it has very pleasant rooms that served us well and is a very short walk to the nearest Metro ( *usb charging points are mostly non operational in our 2 rooms) None of our group of 5 would stay here again, purely down to the restaurant, but we would have loved to have gone for social drinks with any of the front of house staff especially one lady in particular.…
My family and I stayed in this Novotel in Paris for 2 nights and although it was not bad, it definitely could be improved. The lobby is nice and there is a small play area for children and table football- my kids loved both of these and as there were few children, both the play area and the table football were always readily available. The room looks nice and modern and so does the shower room. The toilet and shower room are separate, which could be a good idea in case someone is showering and the other person wants to use the toilet, but there is no wash basin in the toilet, so you have to go to the shower room to wash your hands. Toiletries are provided: shampoo, shower gel, hand soap (no shower cap, ear buds, etc.)- the toiletries are in a big unremovable container, which I appreciate as it's refillable and reduces waste. The brand is Rituals. Although the hotel is on a very busy road, you cannot hear the traffic at all from the room- it's completely quiet. The beds are relatively comfortable, but they are quite noisy- when you turn around, they make a creaking sound each time- not great. The cleanliness is only ok- there was a chewing gum stuck to the underside of the bedside table and there was pubic hair stuck to one of the 'clean towels'. There is a complimentary bottle of water and instant coffee. Breakfast is nice- cooked options (bacon, scrambled eggs, potatoes, sausages), breads, pastries, cereals, fruit, etc etc- good selection. What lets it down is the fact that breakfast finishes at 9:30am, which is pretty early when one is on holiday. The service is only ok- we called reception on the first evening as the room was very cold when we entered and we asked for the temperature to be turned up. The receptionist was confused and didn't know how to turn on the heating and eventually suggested that it's centrally controlled in the whole hotel and so nothing can be done about it. So we asked for extra blankets only to be told that it's going to be very difficult to find extra blankets. Eventually someone turned up at the door with one duvet, which did not have any cover on it. We had three beds in the room, so obviously one duvet was not sufficient. Again asked to get some more and was met with a baffled and confused look. A while later we were brought another blanket and were told that this is it, there are no more extra blankets. I have never been to a hotel that doesn't have extra blankets. The following day I called reception to ask for an iron- being a business hotel I expected that this would be a pretty straightforward request. About an hour later it still hadn't arrived, so I called again. The receptionist wasn't aware of my original request but then she sent an iron and ironing board up. The ironing board was a very small one, which was ok for me, but I don't think I would be able to iron an adult shirt on it nicely. Also, on one of the evenings I asked for a restaurant recommendation and the reception staff were again confused as if nobody had ever asked them this before. Then they gave me a business card of a restaurant (but didn't look like they knew anything about it) and said that it's best to go for fast food bearing in mind that we had kids with us. I think the hotel is ok, but service could definitely be improved with just a little training and attention.…
Nice hotel. It's all 5 minutes. You have transportation nearby, which takes you to all the attractions. Line 92 and line 62. The hotel is clean, you have parking in the garage below the hotel (19e per day). All recommendations.
Very bad place to be. Bad service en reception. We have to pay for everything. It is not clean. I don't know I travel a lot but I don't see this kind of service. I wil never com back hier. voor two day I pay 720 euro , very expensive for this kind of room.
Worst hotel i booked in a while. Reception not flexibel at all. Very bad service i booked a suite with my family i wanted extra slippers for the kids that was not possible. At the breakfast i needed 1 mask. Before i could ask the staff where i can get one he began to bark like a dog. To go and get your mask. When i finally got to hear i could get one at the reception i had to pay 1 euro no problem. But we are your guest so threat us like that. There wasn’t enough staff available people had to wait around 15-20 minutes in line for a table if you want to have breakfast. When i wanted to buy a mask again the reception told me that they don’t have that for guest. So if you think that they are helpful forget that. The rooms where oke not spectaculair and the breakfast basic. Parking is available. Lift is so bad en slow i cant imagine why so many people give this hotel a wow factor because its just a Formule 1 with some bright lights. Big zero for me!…
The hotel dosnt look the same as it is in photo,the rooms are very small. I reserved this hotel because I saw place for kids to play but it was very small area and because of Covid it was closed and even if it was open Kids from 0-36 month doesnt have anything to play there. Not value of money.
Me and my family stayed here for two days. I didn’t know what to expect but I was positively surprised how friendly and helpful the staff was. We even slept through the breakfast time due to the fact that my kids were still sleeping. We got a little breakfast/coffee to the room that was awesome. The only thing that bothered me is that the baby cot was a little dirty/stained. And that the eggs was not of my taste.
The hotel is located very close to the peripherique, but luckily, the sounds of the bypassing traffic do not reach the interior of the hotel. When you arrive by car, the hotel has a private parking (€ 19 per night). Reception is friendly, correct and multi-lingual. Rooms are spacious, clean and well equipped. Service is correct. Pity the windows won't open, but that will most likely be due to security.