We booked a week in the hotel to visit with family who live in the area. We were given a room on the 5th floor; unfortunately, the elevator did not work and I had a fractured knee cap so walking up and down the stairs was painful and time consuming. When we requested to change rooms, we were told that nothing was available until the last night of our stay. In the meanwhile many groups checked in and checked out. Our room on the 5th floor was a super-small room so perhaps they did not want to provide us a slightly larger room although we would have paid more if asked. In addition, housekeeping consistently did not refill the soap and in fact one time the toilet paper was low when we left the room. When we returned in the evening, we had NO toilet paper and no tissues. As the phone at the front desk was not always answered, I needed to go down the stairs and then back up just to use the toilet in our room. Finally, we thought that we would be getting Best Western points for our stay as the website of the hotel has the Best Western logo. When we asked about the Best Western affiliation, we were told that it ended in 2018. Seriously? …
Small and nice & comfortable hotel in a good location in Paris. Friendly multilingual staff. A bit crowded for breakfast because a bit tiny. Stayed in superior room that was big enough. Safe and coffee-machine in the room
Our hotel stay was beyond expectations. Roland and staff were very friendly, professional and went above and beyond to make sure we were all comfortable. Rooms were clean and very comfortable. It is close to all sites but far away enough from the hustle and bustle. This is a definite must stay again on our next trip.
Room small but comfortable. 15 mins walk from Arc de Triomphe, 10min from metro in a nice residential area. Reception staff welcoming. breakfast v disappointing. We had to ask for more breakfast food and tables to be reset- finally were but not cleaned btwn guests), food finally came but the waitress put it out with her hands- meat, cheese, bread all patted down with her bare hands. We decided not to eat anything- wasnt very appealing after that. We complained to the manager who didn't seem to think that was wrong (!) service dreadful- waitress either untrained- or didn't care. The next day when she saw me she just glowered as she sat eating a baguette with her feet up, reading her phone, behind the bar area- not even an offer of a coffee.
Perfect hotel in a perfect location, several restaurants and the metro on walking distance. Good breakfast and we loved the night porter named Paul, great hospitality he gave me and my son a lot of information about the area and restaurants, he also upgraded our room because a room with a view on the top floor was not available. We loved the rain shower in the room, the beds were excellent and parking in front of the hotel was very convenient. We certainly will come back!
Fantastic hotel! i had a wonderful stay, the staff is great, the management perfect, a little gem in Paris! Loved everything, the rooms, the food, the staff, the cleanliness and amenities. Will return soon!
This place is very nice choice in quiet neighborhood, but not too far from attractions. The staff is friendly and courteous, especially Rayane who has very helpful attitude. I hope to check them out again next time
The room was at the same floor as the dining area and a stairway was behind the wall, therefore quiet noisy. Due to the room on the ground floor there was almost no mobile serive and the wifi was very slow. The shower was a misconstruction, because the ground was flooded every time. The staff was very friendly and helpful.
Hotel de Neuville, 17e Paris While this hotel has a homely feeling it is a deception in several ways. There are many things wrong with this hotel, and just a few things they got right. It is definitely no four-star hotel, but that erroneous rating might be more the fault of Paris tourist officials. First, note that the hotel is not really very close to the Arc de Triomphe, which is more than thirty minutes away walking. Its management seems unorganized. This probably accounts for why it always appears to be understaffed or staffed with untrained employees. As a result it offers guests few services. There is no doorman, no concierge, no reservation office, no newspapers, no information about Paris, no shop, it provides no accessories like a toothbrush if you forgot. It is a very basic hotel. The hotel cancelled our reservation, not once but twice and still charged us. The first reservation was made by telephone directly with the hotel. When this was cancelled we made it again online at their website. They charged my credit card and we had a confirmation email from them, but when we arrived they did not have the reservation. They apparently cancelled it without telling us. After about thirty minutes of wrangling we sorted it out, but they falsely claimed they didn’t charge me for the online reservation. They did according to my bank statement and I had to convince my bank to reverse the charge. The hotel demanded payment a second time. The rooms are tiny and claustrophobic. The room key didn’t work repeatedly. Two people will constantly bump into each other in the room. The double rooms are really single rooms, which can’t comfortably fit anything bigger than a single bed. They were inexcusably cluttered with furniture that does not really seem to have much of a purpose. There was a commercial quality Nespresso in the room and a tea kettle hidden in the closet. The closet space is acceptable for a two-day trip. There was also a safe in the closet, but no iron. The toilet and bathroom are separate. The toilet is terrible; it is in a small closet and virtually unusable. You can not sit on it naturally, but have to sit titled to your right on the loo if you are over 4 feet tall. The bathroom has a towel warmer, which is a plus. There is also a terrace connected to the bathroom, but it doesn’t look like it will support a person standing on it. The bathroom is so small that you almost step out of the window getting out of the tub-shower. There is only one body-hair wash and when I used it on my hair it left it very dry. When I read the ingredients, they read more like an industrial clearer than a wash for humans. Always look under the sink as that is where they hide the tissues and the hair dryer as there is no space for then anywhere else. The towels were good quality, but everyday brought in different qualities. There is an elevator, but it is too small to hold two people and a suitcase. The stairs are steep and one flight will likely wear out anyone over fifty who is not in the best of fitness. There’s no gym, no pool, a very small café, which is also the lobby, bar, breakfast room, and reception area. The breakfast is sparse. There are three cereals, some nuts and dried fruits, assorted breads, eggs you can boil, non-descript sausages, and a small serving of scrambled eggs for the guest that gets it first. An overwhelmed, but kind woman can bring you the coffee of your choice or water for the assorted tea bags that were available. The mini croissants and mini pains au chocolat are the usual top Parisian quality. The assortment of condiments include not only jams, but also include somewhat confusingly mayonnaise and ketchup. The breakfast did not change in three days. There are no newspapers or magazines available, although they advertise on materials in the room that they are available. There is actually almost no material in the multipurpose lobby. There is natural and carbonated water from a faucet. This hotel used to be a Best Western, it’s not clear if it still is, but it is unlikely it would make that chain’s grade. There was no view from our room, except I to the back of other buildings. This view is not so unusual in Paris, so can’t really fault the hotel. Nevertheless, for a superior room in a four-star hotel the view was as poor quality as it gets. The cleaning and hygiene appears to leave much to desired. There was an article left behind by a guest or the cleaning staff on the chair in our room. The toilet paper roll was well used and carpet looked half cleaned. The sheets and bed seemed okay, but the red pillows needed cleaning. Going up the stairs I heard guests were coughing excessively. The kind and hard-working cleaning woman wore neither a mask nor gloves. During our stay I wore a mask as much as possible as there is still an ongoing pandemic in France as of June 2022. No hotel staff took any precautions that were noticeable. The reception is as small and as cluttered as the rooms. The receptionists even more scattered. One seemed completely overwhelmed by the mess the hotel had made of our reservation. On top of it she was rude, warning me that she would need payment in advance as if their mistake was my fault. She did eventually apologize blaming the mistake on another colleague who was new. Really very unprofessional. Another receptionist seemed just dumbfounded merely repeating I hope you enjoyed your stay to anything said to her. And a third was kind, it seemed to disappear for up to thirty minutes at time. The hotel appears to be run by amateurs. They were friendly and generally polite. The hotel does have a home-like feeling, but that is the best that can be said. Business professionals will likely not appreciate the chaos, holiday-makers will likely seek something more comfortable. This is not a four-star hotel and should not be charging it’s four-star prices that run in excess of two hundred Euros a night. It is at best an average three-star hotel. Anyone paying over €120 ($130) a night to stay here is getting ripped off. The overall pretense of this hotel is completely unsatisfying and even annoying. …
We stayed for 5 nights , i would say please don't expect to have average room size , only 2 medium size bag and 2 backpacks can fit in if you want to move around room barely They don't have enough staff anytime of the day. If you need any help for them they will ask you to come down and collect it , they don't deliver. Basically no room service. They don't give bottled water, they will ask you to fill glass bottle from downstairs which is really cold . And about breakfast, if you are vegetarian you are you to suffer, because except bread and cheese and yogurt you won't get anything.they have options available for non vegetarians. Location is near to metro station but far away for main attractions / sightseeing pickup points.