Neuville Arc de Triomphe Hotel
3 rue Verniquet, 75017 Paris France
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About
#320 of 1,889 hotels in Paris
Location
4.5
Cleanliness
4.7
Service
4.7
Value
4.5
Travelers' Choice
In the heart of Paris' 17th arrondissement, a short 15-minute stroll from the Arc de Triomphe, the Neuville Arc de Triomphe hotel is located at 3 rue Verniquet in a former 19th-century mansion featuring all of Paris' typical charm. This 4-star hotel shows its appeal by its location in a quiet district surrounded by some of the finest examples of Haussmann architecture. In the vicinity of the avenue des Champs Elysees and Parc Monceau, the Neuville Arc de Triomphe hotel is well served by the city's public transit system, offering direct access to many monuments and Paris districts: the Garnier Opera House, Eiffel Tower, Beaubourg-Pompidou Center, the Marais, Invalides and the Latin Quarter.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Meeting rooms
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Shuttle bus service
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Extra long beds
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Residential Neighborhood
Languages Spoken
English, French, Spanish, Arabic and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
106Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
3 rue Verniquet, 75017 Paris France
Name/address in local language
Getting there
Pereire – LevalloisParis RER2 min
Pereire – LevalloisParis RER2 min
Rental CarsSee rental cars from $22/day
228Reviews8Q+A9Room tips
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We booked a week in the hotel to visit with family who live in the area. We were given a room on the 5th floor; unfortunately, the elevator did not work and I had a fractured knee cap so walking up and down the stairs was painful and time consuming. When we requested to change rooms, we were told that nothing was available until the last night of our stay. In the meanwhile many groups checked in and checked out. Our room on the 5th floor was a super-small room so perhaps they did not want to provide us a slightly larger room although we would have paid more if asked. In addition, housekeeping consistently did not refill the soap and in fact one time the toilet paper was low when we left the room. When we returned in the evening, we had NO toilet paper and no tissues. As the phone at the front desk was not always answered, I needed to go down the stairs and then back up just to use the toilet in our room. Finally, we thought that we would be getting Best Western points for our stay as the website of the hotel has the Best Western logo. When we asked about the Best Western affiliation, we were told that it ended in 2018. Seriously? …
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Review collected in partnership with this hotel
Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded 3 days ago
Dear Mrs. Sara, First of all, I hope you are doing well. I am really sorry about the issues that showed up at the end of your stay. Indeed, the elevator didn't worked during a night and was fixed the day after during the week-end (from satursday to sunday). My receptionist called me and after verification, it was not a room downstairs available because we were fully booked, bigger or not bigger. But my receptionist managed to upgrade your room for a superior room from sunday to monday on the 1st floor and we even agreed to offer you a discount of 200.00€ on your entire stay. Concerning the housekeeping, we are feeling terribly sorry for that, please note that they were extra housekeepers and not our usual housekeepers who worked during this week-end but it is not an excuse and all my apologize again. But to be truly honest, I am really surprised by your review because if I remember well, you arrived with your family on a Tuesday and every day since then, I asked you if everything is ok during your stay and you replied me that everything is great and now, I can read that you are even complaining about the size of the room that you had but it is the standard size for a 4* hotel in Paris. During the week-end, I am off but you can easily send me an email by explaining all of these issues that you faced to during the week-end, even if I discounted your stay of 200.00€ and provided you a superior room on the 1st floor as soon as possible. Finally, I checked and I really don't know where you saw Best Western on our website. We were Best Western indeed but as my receptionist told you, the affiliation ended years ago. Best regards, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Small and nice & comfortable hotel in a good location in Paris. Friendly multilingual staff. A bit crowded for breakfast because a bit tiny. Stayed in superior room that was big enough. Safe and coffee-machine in the room
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Review collected in partnership with this hotel
Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded 4 weeks ago
Dear guest, First of all, we would like to thank you for your nice feedback about our hotel de Neuville Arc de Triomphe**** during your stay in Paris. We are glad that you enjoyed the facilities of the hotel and also the members of the staff. We try every day to offer to our guests our maximum potential to provide the best service quality and we are thankful that you were sensitive to all the attentions. Thank you for recommending us to everyone and we hope to have the chance to see you again for a next stay. We will try to offer you a superior experience. Otherwise, we stay at your disposal for any question, do not hesitate to contact us by email or by phone. Best regards and we wish you a great day ! Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our hotel stay was beyond expectations. Roland and staff were very friendly, professional and went above and beyond to make sure we were all comfortable. Rooms were clean and very comfortable. It is close to all sites but far away enough from the hustle and bustle. This is a definite must stay again on our next trip.
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Review collected in partnership with this hotel
Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded 4 weeks ago
Dear guest, First of all, we would like to thank you for your lovely feedback about our hotel de Neuville Arc de Triomphe**** during your stay in Paris. We are glad that you enjoyed all the facilities of the hotel, the location and the room. Indeed, we try every day to offer to our guests the best quality service and we appreciate that you are sensitive to all our efforts. Once again, thank you so much for your amazing comment and we wish you to have the pleasure to see you again for a next stay and we will try to offer you a superior experience. Otherwise, we stay at your disposal for any question or request, do not hesitate to contact us by email or by phone. Best regards, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room small but comfortable. 15 mins walk from Arc de Triomphe, 10min from metro in a nice residential area. Reception staff welcoming. breakfast v disappointing. We had to ask for more breakfast food and tables to be reset- finally were but not cleaned btwn guests), food finally came but the waitress put it out with her hands- meat, cheese, bread all patted down with her bare hands. We decided not to eat anything- wasnt very appealing after that. We complained to the manager who didn't seem to think that was wrong (!) service dreadful- waitress either untrained- or didn't care. The next day when she saw me she just glowered as she sat eating a baguette with her feet up, reading her phone, behind the bar area- not even an offer of a coffee.
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Review collected in partnership with this hotel
Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded 4 weeks ago
Dear guest, First of all, we would like to thank you for your review concerning your stay in our hotel De Neuville Arc de Triomphe in Paris. We are feeling sorry that the breakfast was not what you are expected but our waitress is alone during the shift and she tries everyday to do her best for all of our guests. Sorry if you had to wait for some products. She is trained and even she didn't put the gloves sometimes, be sure that she washed her hands everytimes that she had to touch something. For the service, it is the same as a restaurant, the cooker does not put gloves everytimes in the kitchen but he has to wash his or her hands when it comes to food products. Indeed, you spoke to me and I tried to explain everything to you but you and your friends were very agressive and didn't even let me talk and shut me down. And during your stay, you yelled on the receptionists at the front desk. Be sure that I care about everything, specially when it comes to guests happiness which is very important to us, but at some point, there are some attitudes that we cannot accept. If you want that we talk more about this issue, do not hesitate to contact me. Best regards and have a nice day, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect hotel in a perfect location, several restaurants and the metro on walking distance. Good breakfast and we loved the night porter named Paul, great hospitality he gave me and my son a lot of information about the area and restaurants, he also upgraded our room because a room with a view on the top floor was not available. We loved the rain shower in the room, the beds were excellent and parking in front of the hotel was very convenient. We certainly will come back!
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Review collected in partnership with this hotel
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded Aug 30, 2022
Dear guest, First of all, we would like to thank you for your lovely feedback about our hotel de Neuville Arc de Triomphe**** during your stay in Paris. We are glad that you enjoyed all the facilities of the hotel, the location and the room. Indeed, we try every day to offer to our guests the best quality service and we appreciate that you are sensitive to all our efforts. Once again, thank you so much for your amazing comment and we wish you to have the pleasure to see you again for a next stay and we will try to offer you a superior experience. Otherwise, we stay at your disposal for any question or request, do not hesitate to contact us by email or by phone. Best regards, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel! i had a wonderful stay, the staff is great, the management perfect, a little gem in Paris! Loved everything, the rooms, the food, the staff, the cleanliness and amenities. Will return soon!
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded Aug 30, 2022
Dear guest, First of all, thank you so much for your outstanding comment about our establishment Hotel de Neuville Arc de Triomphe**** during your stay in Paris. Concerning your feedback, we are feeling blessed by such touching words and want to thank you as well. We are pleased to read that you had an amazing stay with us and hope to have the chance to see you again for a next time! Best regards, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is very nice choice in quiet neighborhood, but not too far from attractions. The staff is friendly and courteous, especially Rayane who has very helpful attitude. I hope to check them out again next time
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded Aug 30, 2022
Dear guest, Firstly, we would like to thank you for your nice comment about our hotel De Neuville Arc de Triomphe**** and we are grateful to read that you had a wonderful stay with us. Indeed, we try to reach the expectations of every guests because that means a lot to us and we are very happy to know that you liked the hotel and the staff. We really hope to have the chance to see you again for a next stay and to provide you a superior experience. Otherwise, we stay at your disposal for any request, do not hesitate to contact us by email or by phone. My team and I wish you a very good day ! Best regards, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was at the same floor as the dining area and a stairway was behind the wall, therefore quiet noisy. Due to the room on the ground floor there was almost no mobile serive and the wifi was very slow. The shower was a misconstruction, because the ground was flooded every time. The staff was very friendly and helpful.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded Jul 13, 2022
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate it. Sincerely, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel de Neuville, 17e Paris While this hotel has a homely feeling it is a deception in several ways. There are many things wrong with this hotel, and just a few things they got right. It is definitely no four-star hotel, but that erroneous rating might be more the fault of Paris tourist officials. First, note that the hotel is not really very close to the Arc de Triomphe, which is more than thirty minutes away walking. Its management seems unorganized. This probably accounts for why it always appears to be understaffed or staffed with untrained employees. As a result it offers guests few services. There is no doorman, no concierge, no reservation office, no newspapers, no information about Paris, no shop, it provides no accessories like a toothbrush if you forgot. It is a very basic hotel. The hotel cancelled our reservation, not once but twice and still charged us. The first reservation was made by telephone directly with the hotel. When this was cancelled we made it again online at their website. They charged my credit card and we had a confirmation email from them, but when we arrived they did not have the reservation. They apparently cancelled it without telling us. After about thirty minutes of wrangling we sorted it out, but they falsely claimed they didn’t charge me for the online reservation. They did according to my bank statement and I had to convince my bank to reverse the charge. The hotel demanded payment a second time. The rooms are tiny and claustrophobic. The room key didn’t work repeatedly. Two people will constantly bump into each other in the room. The double rooms are really single rooms, which can’t comfortably fit anything bigger than a single bed. They were inexcusably cluttered with furniture that does not really seem to have much of a purpose. There was a commercial quality Nespresso in the room and a tea kettle hidden in the closet. The closet space is acceptable for a two-day trip. There was also a safe in the closet, but no iron. The toilet and bathroom are separate. The toilet is terrible; it is in a small closet and virtually unusable. You can not sit on it naturally, but have to sit titled to your right on the loo if you are over 4 feet tall. The bathroom has a towel warmer, which is a plus. There is also a terrace connected to the bathroom, but it doesn’t look like it will support a person standing on it. The bathroom is so small that you almost step out of the window getting out of the tub-shower. There is only one body-hair wash and when I used it on my hair it left it very dry. When I read the ingredients, they read more like an industrial clearer than a wash for humans. Always look under the sink as that is where they hide the tissues and the hair dryer as there is no space for then anywhere else. The towels were good quality, but everyday brought in different qualities. There is an elevator, but it is too small to hold two people and a suitcase. The stairs are steep and one flight will likely wear out anyone over fifty who is not in the best of fitness. There’s no gym, no pool, a very small café, which is also the lobby, bar, breakfast room, and reception area. The breakfast is sparse. There are three cereals, some nuts and dried fruits, assorted breads, eggs you can boil, non-descript sausages, and a small serving of scrambled eggs for the guest that gets it first. An overwhelmed, but kind woman can bring you the coffee of your choice or water for the assorted tea bags that were available. The mini croissants and mini pains au chocolat are the usual top Parisian quality. The assortment of condiments include not only jams, but also include somewhat confusingly mayonnaise and ketchup. The breakfast did not change in three days. There are no newspapers or magazines available, although they advertise on materials in the room that they are available. There is actually almost no material in the multipurpose lobby. There is natural and carbonated water from a faucet. This hotel used to be a Best Western, it’s not clear if it still is, but it is unlikely it would make that chain’s grade. There was no view from our room, except I to the back of other buildings. This view is not so unusual in Paris, so can’t really fault the hotel. Nevertheless, for a superior room in a four-star hotel the view was as poor quality as it gets. The cleaning and hygiene appears to leave much to desired. There was an article left behind by a guest or the cleaning staff on the chair in our room. The toilet paper roll was well used and carpet looked half cleaned. The sheets and bed seemed okay, but the red pillows needed cleaning. Going up the stairs I heard guests were coughing excessively. The kind and hard-working cleaning woman wore neither a mask nor gloves. During our stay I wore a mask as much as possible as there is still an ongoing pandemic in France as of June 2022. No hotel staff took any precautions that were noticeable. The reception is as small and as cluttered as the rooms. The receptionists even more scattered. One seemed completely overwhelmed by the mess the hotel had made of our reservation. On top of it she was rude, warning me that she would need payment in advance as if their mistake was my fault. She did eventually apologize blaming the mistake on another colleague who was new. Really very unprofessional. Another receptionist seemed just dumbfounded merely repeating I hope you enjoyed your stay to anything said to her. And a third was kind, it seemed to disappear for up to thirty minutes at time. The hotel appears to be run by amateurs. They were friendly and generally polite. The hotel does have a home-like feeling, but that is the best that can be said. Business professionals will likely not appreciate the chaos, holiday-makers will likely seek something more comfortable. This is not a four-star hotel and should not be charging it’s four-star prices that run in excess of two hundred Euros a night. It is at best an average three-star hotel. Anyone paying over €120 ($130) a night to stay here is getting ripped off. The overall pretense of this hotel is completely unsatisfying and even annoying. …
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Date of stay: June 2022Trip type: Traveled on business
Room Tip: Confirm your reservation before traveling by calling the hotel. Travel with light luggage and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded Jun 30, 2022
Dear guest, First of all, we would like to thank you for your feedback and we feel sorry for not reaching your expectations. About the location, we are near from the Arc de Triomphe, 15/20 minutes by foot (you can use Google Maps) but never 30 minutes (unless you take a long walk by small streets). Concerning the accessories as toothbrush, newspapers, etc, they are on request for free, you just have to ask at the front desk and we will give you all you need. The size of the rooms are the standard size for a 4 stars hotel in Paris, but fore sure it is smaller than the 4 stars hotels in New York City (USA) but New York City is much bigger city than Paris. About the products in the room for the body-hair and for the hand wash, this is NUXE products, a very famous and luxury brand, known all around the world (I let you check on internet if you want). Concerning the masks and gloves, you have to know that in Paris, since few months, it is not necessary anymore, even at work and in the metro. We have excellent reviews concerning the staff and the customers care but we are sorry if we failed you. Do not hesitate to contact me if you want that we discuss about it. We hope you a lovely day. Best regards, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 5 nights , i would say please don't expect to have average room size , only 2 medium size bag and 2 backpacks can fit in if you want to move around room barely They don't have enough staff anytime of the day. If you need any help for them they will ask you to come down and collect it , they don't deliver. Basically no room service. They don't give bottled water, they will ask you to fill glass bottle from downstairs which is really cold . And about breakfast, if you are vegetarian you are you to suffer, because except bread and cheese and yogurt you won't get anything.they have options available for non vegetarians. Location is near to metro station but far away for main attractions / sightseeing pickup points.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roland Wang, Directeur général at Neuville Arc de Triomphe Hotel
Responded May 25, 2022
Dear guest, First of all, we would like to thank you for your feedback about our hotel during your stay in Paris. We feel really sorry for not reaching your expectations but please note that the size of our rooms are the standard size in Paris for a 4 stars hotel, otherwise you have to look up for a 5 stars hotel. Concerning the customer care service, all members of our staff try their best to provide the best service quality but when we are confronted to a rush, they cannot be everywhere in the same time, so they ask to the guest to come downstairs to pick up what they need (toothbrush, iron, etc.). About the water fountain, lot of guests like it. Indeed, you have fresh and filtred water anytime, and you can choose between sparkling or still water, during all your stay. It is a better solution that putting one and only bottle of water in your room for all your stay, and nowadays, we have to think seriously about the planet and the environment, and plastic bottle is not good for the future. We feel really sorry for not reaching your expectations about the breakfast. If you have vegetarian, you have to notice us in avdance, like this we can manage to do a meal specially for you. Nevertheless, we have planty things for vegetarian, not only yogurts, cheese or bread, we also have berries, corn flakes, pastries, cakes, vegetables, fruits, etc. Sorry again and hope to see you for a next stay, I will personaly take charge of your stay. Best regards and have a lovely day, Roland Wang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$120 - $219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western de neuville hotel paris, best western paris, de neuville hotel
LOCATION
FranceIle-de-FranceParis17th Arr. - Batignolles-Monceau / Plaine de Monceaux
NUMBER OF ROOMS
28
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Claim Your ListingNEUVILLE ARC DE TRIOMPHE HOTEL $99 ($̶1̶2̶1̶) - Updated 2022 Prices & Reviews - Paris, France
Frequently Asked Questions about Neuville Arc de Triomphe Hotel
Which popular attractions are close to Neuville Arc de Triomphe Hotel?
Nearby attractions include Ancienne Eglise Saint-François de Sales (0.2 miles), Eglise Saint Francois de Sales (0.2 miles), and Jardin Andre Ulmann (0.2 miles).
What are some of the property amenities at Neuville Arc de Triomphe Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and airport transportation.
Which room amenities are available at Neuville Arc de Triomphe Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Neuville Arc de Triomphe Hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Neuville Arc de Triomphe Hotel?
Yes, parking is available to guests.
What are some restaurants close to Neuville Arc de Triomphe Hotel?
Conveniently located restaurants include Phebe, La Cantine de Quentin, and Roca.
Does Neuville Arc de Triomphe Hotel have an airport shuttle?
Yes, Neuville Arc de Triomphe Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Neuville Arc de Triomphe Hotel have airport transportation?
Yes, Neuville Arc de Triomphe Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Neuville Arc de Triomphe Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Neuville Arc de Triomphe Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Neuville Arc de Triomphe Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.