Hotel is a good 3 star business hotel, room service is prompt, but limited. Staff are friendly. Breakfast is good. If you have a room facing the public square, i would recommend that you request to move to other orientation or you will get limited sleep. Watch out for mosquitoes, as i was bitten several times.
Good location if you're looking to be close to the railway station and metro. We stayed for a couple of nights before going to Disneyland which is on RER line A, so proximity to the railway station was important.
I was in Paris with my family with two kids for 5 days and we have to acknowledge the excellent position, quality and service of Novotel Paris Gare De Lyon. Ideal location to get to the center thanks to the train (yellow line) as well as getting to Disneyland with the direct train RER A from Gare de Lyon. Very clean hotel, with quality food for breakfast and a nice swimming pool ope until 23.00 at night. Moreover talking about customer care and service, we forgot our home and car keys in the safety box of our room and it was shipped in 48 hours. Really thank you for all the care and service!
My family and I stayed here in August and I would recommend it. Our room was very clean and comfortable. The hotel at night was quiet,I didn’t hear noises of people returning to rooms at night, like in other hotels. Very convenient for the metro, to travel about in Paris, it’s only a 2 minute walk to the station from the hotel. The choice of breakfast was very good and food was nice too. We didn’t have the evening meals there, as went out each evening, so I can’t comment on that. I would definitely stay in this hotel again.
Perfectly Ok hotel let down by poor service. We booked as a family of 2 adults in the main bed with our child on the sofa bed for 4 nights, but throughout it was as though she didn’t exist. We only ever had 2 towels, to the extent that after finding a spare high up in a cupboard it was taken away the next day. It was a bit odd to literally only have 2 towels (bar face towels) in the first place. The worst thing then was the sofa bed was stripped and sheets not replaced on day 2. We raised this with the desk in the afternoon, who appeared disinterested. On our return at bedtime nothing had been done. We raised it with the desk again, who sent a man up with a double sheet, no idea what the issue was and initially expected us to make the bed. We did later get an apology based on ‘stained sheets’ rather than the obviously missing sheets when the man came in. The curious possessiveness about towels continued when trying to ask for a swimming pool towel (as required, not least due to the minimal amount in rooms). 3 staff with 1 other customer were too busy to achieve this in 10 minutes. At the swimming pool were people who had taken up the 15 Euro offer for your own towel & dressing gown - you could see why. These issues aside, the hotel is what you would expect from a Novotel, clean, reasonable room (slightly odd fully-see-through shower for families), well positioned. The swimming pool, as advertised, is of course a nice attraction, though is not staffed or monitored in any way so prone to teenage dive-bombers.…
So we chose this Novotel. The staff were incredibly nice and I am not much of a breakfast eater but I did like what I had. It was so easy to come and go to the train and they were cool about storing our luggage when it was an overnighter. I really appreciated the service here.
Enjoyed our stay here. The staff were really nice and the breakfast was fab. Train station next door. Access through Hall 2. You end up at the rear of the hotel. Staff were quite helpful in finding cabs etc
Novotel -Lyons.. is a great spot.. why? Location, convince to many things. We stayed for 5 nights.. when I booked I thought I did not choose close enough to everything .. the novotel de Lyons ( as there is many on paris)... this one was great... the spot was right beside the subway ( amazing access to get anywhere in paris.. and it was one of the bigger stops..., there was a grocery store around the corner, a Friday and Saturday market with fresh fruits, vegetables,shopping.. brilliant.. there was an amazing Shwarma place a stone throw away.. the food.. wow!)... the novotel had a breakfast that I paid for, for us... I paid for my boys to have breakfast as myself and my husband don't eat in the morning.. just a coffee... I went down with my boys and the greeter wanted to out all of us at a table... I had said.. just my boys.. she seated them and offered something to take back to the room?... I said just a coffee for myself and my husband ... she filled the glass mug for each of us... and said.... just leave it in the room when done!... thanked her for the 2 coffees and after we were done, brought the coffee mugs (massive in size and not those cardboard tiny things) back to the breakfast spot and tipped her... was so impressed by this chain hotel... as we don't stay in chains and want to see other locations wglhile we travel... cannot say enough about the novotel Lyons.. impressed! I travel for work and have stayed in many hotels, motels, airbnb, chains... this was the first time I have stayed at the novotel.. I will be trying other locations during my travels for work... thankbyouvfor being so gracious and offering an umbrella when it rained 1 day, thank you for bringing extra towels for us to our room, thank you for that coffee... it's the simple things... and that is not forgotten. Kindly…
We had the worst flight issues - cancellations, delays, and our luggage was lost and never found- but the staff here made up for our issues with their excellent customer service! They helped us find clothes late at night, let us use their phone chargers, helped with late checkout, amongst so many other things (Especially Carla and Hugo- they were so sweet and went above and beyond!) . The breakfast was delicious, the pool was a must for anyone traveling with kids, and they even have a kids corner with video games!!! Love this place!
Great hotel located adjacent to the Fare de Lyon. Room was nice with comfortable bed, good shower, mini-fridge and safe. Breakfast was very good with a nice assortment of breads, cereals, yogurt, hot food, juices, water and coffee/tea. The only thing that could be improved is the temperature of the hot foods; the eggs were lukewarm as they were in a covered casserole-type dish. There were many cafes and brasseries in the area adjacent to the hotel.