Novotel Paris Gare de Lyon
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Dining (72)
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About
#834 of 2,282 hotels in Paris
Location
4.4
Cleanliness
4.3
Service
4.0
Value
3.7
Travelers' Choice
GreenLeaders GreenPartner
Need a place to stay in the heart of Paris and right by Gare de Lyon train station ? The NGDL teams welcome you! Relax in our swimming pool and its urban jungle atmosphere in the heart of Paris, and enjoy a pure moment of indulgence in our brand new restaurant! Novotel Paris Gare de Lyon is ideally situated by Gare de Lyon. For family weekends or business trips, you'll enjoy a great stay in Paris! Discover our new living spaces combining relaxation and conviviality, and let our baristas help you choose cocktails and mezzes to share. Need an office for a few hours? Take a seat in our new co-working space, and share a moment of conviviality. Need to get together? Meet in one of our 6 meeting rooms with daylight! Thanks to our ideal location near Gare de Lyon, you can visit the monuments of Paris by metro/bus. Shopping or leisure, 15 minutes The Louvre, the Opéra and the department stores are 15 minutes by metro. This 4-star midscale hotel offers an indoor swimming pool and fitness room. A paying car park is also available. For a stay in the heart of the capital, choose the Novotel Paris Gare de Lyon hotel! Whether visiting with family or friends, enjoy a day of discovery at Vincennes Zoo or Disneyland® Paris (direct access via public transport), or a concert at Bercy Arena.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Vending machine
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish
Location
2 rue Hector Malot, 75012 Paris France
Name/address in local language
Novotel Paris Gare de Lyon
Getting there
Great for walkers
Grade: 98 out of 100
98
Orly Field
8.1 mi•
See all flights
Charles De Gaulle Airport
13.8 mi•
See all flights
Gare de Lyon
2 min•Paris RER
Rental Cars
194 Restaurants
within 0.3 miles
3813Reviews105Q+A100Room tips
Reviews
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We booked a suite and we were really comfortable. The staff were courteous and always ready to help. The pool came in handy to tire out our little ones. It is brilliantly located to the station making getting around Paris easy. Our room wasn't ready when we arrived however after a bumpy start we've had a great stay. The hotel made up for it with a free breakfast and we had late check out on our last day. Would certainly recommend to others.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded 6 days ago
Dear Q5654DBdenisem, We thank you for taking your time to share with us your lovely comment ! We are happy to know you enjoyed your suite and the friendliness of our staff. We can't wait for you to come visit us again ! We wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we had a family visit for kids holidays so we could show kids the city and some key landmarks. this place is a disaster - i would advise not to waste your money here. poor quality rooms, even if you pay more you get same size!!! so whether you are two or four people it’s the same size!!! on top of it they provide 1 bottle of water for 4 people including kids. the duty manager flatly refused to provide any more water!!! parking is no go - if you have a mid size vehicle forget it. there is no staff at entrance to help you offload your stuff and inside as well. no concierge just one reception desk.
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Date of stay: October 2023Trip type: Traveled with family
Room Tip: best to avoid this place - mariott courtyard next door is far better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Oct 9, 2023
Dear simplyvishal, Thank you for taking your time to share with us your feedback. We are sincerely sorry you were disappointed by your stay with us and called it "a disaster". Indeed our rooms are the same size as it is written on our websites. The difference is in the equipement and services provided in the rooms. Regarding the only one bottle we do appologize for this matter. I wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room firstly was cramped as all the space was taken up by the bed and sofa/bed. I put a do not disturb sign but they still entered and touched all my personal belongings and make up which I’m very particular about as I have very sensitive skin. I made a complaint but all they said was it won’t happen again. The swimming pool shower only had cold water and there were no hair dryers and no showers in the women or men’s changing rooms. I complained and again nothing was done as again the following day the shower was still cold! The soup they served was stone cold even though they supposedly heated it, I didn’t complain as it was nearly midnight! However I did say so in my email. They now are offering me 100 loyalty points! Why would I care about being loyal when my experience was not great and they aren’t trying to put things right? Instead they are just being disrespectful and difficult. They lack empathy and think it is not their job to be polite and respectful! They have a very aggressive tone in their emails and somehow think people are going to come back and be loyal to their hotel?! Undoubtedly the worst in dealing with customers feedback! I have stayed in other hotels around the world and when something hasn’t gone right they have acknowledged and gone above and beyond to put it right…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Sep 12, 2023
Dear 669indiram, As we have already exchange together and with my colleagues by mail we are not going to tell you here different things we said previously. You tried to blackmail us by menacing to put a review if we did not refund you, I do think that this behaviour is disrespectful. We recognize our mistakes(below) and we appologized for them. That is what we could do after your stay as during your stay we were not aware of the different problems mentioned. We offered you loyalty points that you could use in every ACCOR hotels not only us as we explained you by mail. By re-reading our mails we have always been courteous in every single one, you on the contrary forgot to say hi, thank you and all the politness words that anyone expect in a mail. Addressing your complaints, we present you our sincere apologies regarding the do not disturb sign because the procedure is not respected if it was at your door. We will sensitize the team regarding this topic because guest privacy should be respected. Regarding our swimming pool, we are sorry for the problem you mentioned about the cold water. Indeed, in our changing room we do not have showers or hair dryer facilities as you have both in your room. Concerning your experience at the restaurant, we regret that you did not signal them that the soup was cold, we would have corrected it willingly.We are very sorry for this experience and we will share it with the restaurant manager. We recognize our mistakes but they do not qualify for a refund, which is why we've offered you €100 in loyalty points. We wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great 6 days stay, great place to stay and Paris, near access to RER:metro, breakfast is nice, different type of fruit would be great. Bathroom glass wall actually can be transparent by press the button, so it is not a problem for us faimily.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Sep 11, 2023
Dear RLJ1970, Thank you for your nice comment. We are happy to read you had great time with us ! I will share your remark about the breakfast fruit with our restaurant manager. I wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very comfortable room, soundproofing great and food very good. Big thanks to Yen, Loriane and Marlene especially, & to all the staff. A splendid breakfast, & kind regards to all the breakfast staff too. I hope to return to you in 2 weeks or so. I went in the pool once, very enjoyable though deeper than I realized. As I went down the stairs it came up to my neck. I am 5ft. 2in. I especially liked the Rituals shower gel & body cream in the room.
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Date of stay: August 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Sep 11, 2023
Dear Footprints294304, Thank you for your lovely comment and especially for mentioning our staff members ! I have shared with them your thank you. We are glad you had a great time with us and you enjoyed your room, our food and our swimming pool. We can't wait for you to come back ! I wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff and a very good location. We book this hotel because we were arriving late in Paris so this was ideal. The rooms were lovely and so were the staff. We tried to use the pool but it was overrun with younger children eating and drinking in the pool - that was ok though as they were just enjoying themselves! I would advise you to get anything you need from the shop before it becomes dark. As a woman, I was harassed walking to the local shop across the square- not the fault of the hotel though. An Uber was easy to book in the morning from the hotel I must add. I would return as the room and hotel was lovely.
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Date of stay: November 2022Trip type: Traveled with family
Value
Location
Service
Room Tip: It appears to be in a residential area and there are random people in the area near the shop so...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Aug 7, 2023
Dear Sun_Love2003, Thank you for giving us your lovely feedback. We are sincerely sorry you had a bad experience outside of our establishment and we hope you are feeling well. I will share your remark about our pool with the Direction. We are glad that you had a lovely time with our staff. We wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we checked in later in the day we had a couple of problems in the room. The safe wouldn't reset and lock and staff had to come and reset it for us. Curious as such a procedure is usually simple enough. The air-con wouldn't power-up and the 'engineer' wasn't on duty. The speed-dial on the room phone to call Reception did not connect to anything (Front Desk told me I should use another method, dialling '0' or similar, but I was by then downstairs face-to-face with them). Check-in had been good, but these matters didn't create the best first impression of the room. The air-con was fixed the next day. The location is convenient esp at a stop-off point to/from trains headed east or south. But as with the neighbourhoods of most major stations the feel is transitory, pretty gritty and there are vagrants around. There was also a feel in the room that anything a guest might conceivably imagine to steal, was thus not provided. No glass, china, or cutlery. Little wooden stirrers for hot drinks. Small paper cups for drinks. However there were dressing gowns and a usefully sized room-fridge. The room was surprisingly quiet, we heard more or less zero noise from other guests. The bed comfortable, the staff amicable. The children enjoyed the play area and swimming pool. …
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Aug 7, 2023
Dear LondonGenie, Thank you for taking your time to give us your feedback regaridng your recent stay. Once again, we appologize for all the little inconveniences with your room upon your arrival. We hope that the rest of your stay went well. We are sorry you were a bit disappointed by our neighborhood. We hope to have the pleasure to host you again in order to show you our improvment. We wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was impressed with the hotel. Great location by the train station and underground. It felt safe and was clean. The room was lovely and the bedding so nice! We didn’t try the pool or gym but both looked great. Curtains were black out. The kids loved the magic glass in the bathroom and the kids area too.
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Enterprise cars 5 minute walk.
Underground to Eiffel Tower 5 minute walk away. (Line 1)...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Aug 2, 2023
Dear Wrexham3, We thank you for your very kind review. We are glad you had a great time with us. We are happy to know you had great night sleep and your kids liked our kids Corner. We can't wait to have you back ! I wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here in July, and while the location was good and the overall stay was comfortable, I thought the staff could have been kinder and more accommodating especially to families travelling with kids and the elderly. Amenities were fine; breakfast was decent. It's our experience with staff overall that we found discomforting.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Aug 2, 2023
Dear TanyaS3144, Thank you for taking your time to share with us your feedback regarding your recent stay. We are sincerely sorry if you felt your experience with our staff was not the best. We do appologize if there were some mistakes from our part. I wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very bad experience in this hotel There are no staff carrying bags that the guest must carry Bad treatment from the reception staff There is no water, bathrobes, or even bathroom shoes in the rooms Very small rooms Even the phone is not answered by any of the reception staff
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olivier BELLE, Directeur général at Novotel Paris Gare de Lyon
Responded Aug 2, 2023
Dear 615yazany, I am deeply sorry you were disappointed by your overall experience with us. Indeed there is no porter in our hotel. It has never been advertised anywhere. I am a bit surprised about your statement "bad treatment from our reception" ? I would like to understand what happened exactly. If you would like to share you can contact me here. Regarding water, there are water bottles in every room. For bathrobes and shoes they are only included in our Executive room as it is written on our websites. I wish you a lovely day, Léa, Community & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$187 - $273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel paris gare de lyon hotel paris, accor paris gare de lyon, paris novotel
LOCATION
FranceIle-de-FranceParisQuinze-Vingts / 12th Arr. - Reuilly / Bercy / Nation
NUMBER OF ROOMS
252
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Claim Your ListingNOVOTEL PARIS GARE DE LYON - Updated 2023 Prices & Hotel Reviews (France)
Frequently Asked Questions about Novotel Paris Gare de Lyon
Which popular attractions are close to Novotel Paris Gare de Lyon?
Nearby attractions include Crack The Egg (0.1 miles), Paris Ma Belle (0.3 miles), and Marche d'Aligre (0.3 miles).
What are some of the property amenities at Novotel Paris Gare de Lyon?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Paris Gare de Lyon?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Paris Gare de Lyon?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Paris Gare de Lyon?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Novotel Paris Gare de Lyon?
Conveniently located restaurants include Aux 2 Saveurs, L'Impasto, and Restaurant Karma.
Are there opportunities to exercise at Novotel Paris Gare de Lyon?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Novotel Paris Gare de Lyon?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Paris Gare de Lyon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Paris Gare de Lyon offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Paris Gare de Lyon?
The staff speaks multiple languages, including English, Spanish, and French.