La Clef Tour Eiffel Paris by The Crest Collection
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About
#633 of 2,282 hotels in Paris
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.1
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Babysitting
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Meeting rooms
Hammam
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Doorperson
First aid kit
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
83 Avenue Kléber, 75116 Paris France
Name/address in local language
La Clef Tour Eiffel Paris by The Crest Collection
Getting there
Great for walkers
Grade: 100 out of 100
100
Orly Field
10.1 mi•
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Charles De Gaulle Airport
15.5 mi•
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Trocadéro
4 min•Paris Metro
Rental Cars
125 Restaurants
within 0.3 miles
52 Attractions
within 0.3 miles
502Reviews17Q+A60Room tips
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It was our first time to Paris. My husband and I stayed at Le Clef for 6 nights. The hotel rooms are super clean and spacious and the staff is incredibly so nice. Complimentary cappuccino/espresso any time in the main lobby. Afternoon tea with pastries too. The front desk staff with a special thank you to Rachel who made our stay even better. We would definitely return to Le Clef again. Thank you for a wonderful first visit to Paris.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Don’t forget to bring your France converters. ATM machine is next door to hotel. The mini mart...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relation Coordinator, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded 4 weeks ago
Dear Madam, Dear Sir, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris! It is very encouraging for us to know that you had several delightful moments during your stay ! We are happy to have met your expectations in service and quality standards. Rachel was very delighted to read your words. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Alexandre | Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cons - We stayed at the hotel for 4 nights in August 2023. We paid approx 360 euros per night which was very overpriced for the quality of the accommodation. The room selected was Superior room category. Good interiors but it was a bit run down. Unfortunately, I did not take images of the torn leather desk chair or the frayed edges of the sofa. The room comes with a small kitchenette which is very ill equipped. You need to request housekeeping for cups/glasses/utensils....good luck doing that! Almost impossible to have a telephone conversation with house keeping or the reception as they barely speak any English. They provide a laundry room, which I would never recommend to be used as it was disgusting and filthy! Pros - The main plus point imo is the fabulous location! Right on Avenue Kléber which is a stones throw from loads of Cafes/ Bars/ Restaurants and great views of the Eiffel tower each time you step out! Pharmacies, supermarkets, wine stores and others are dotting the entire street. Room was large and spacious, so that was good too since we were carrying a lot of luggage. Whatever little interactions we did have with the staff was pleasant. Hard to communicate but very polite! Request to the property - It's time to renovate and refurbish the hotel rooms. They felt dated and not fresh :( We didn't eat breakfast or any meal at the hotel so I cannot comment on their food & beverages.…
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relation Coordinator, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded 4 weeks ago
Dear Madam, Dear Sir, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris! We take in note everything you wrote about. I would like to precise that our renovations started during the summer, so every cons regarding the rooms should be fix during 2024. I also speak about your complaint about the lack of equipment inside the kitchen to intensify the control of our housekeeping manager. Receiving feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Alexandre | Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were traveling back to the US from Nice and to ensure no connection issues booked the hotel for one night. Proximity to the Eiffel Tower and reviews were the reasons we booked. Upon arrival there was no doorman/bellboy to get our bags. When we were taken to our room, next to the elevator it seemed odd. I did book the least expensive room, but still over 500 euros. Since we were basically only going to be there a few hours, then sleep and up early for our flight I didn’t think much of it. I subsequently realized it was a handicapped room which we neither requested or needed. Cold and minimalist. Worse was due to ADA considerations the shower was open into the bathroom with no curtain , so after using the floors were wet and slippery. Given the short time we were there not worth looking to change On a positive note they did recommend and reserve a table at Villa Marquise which was excellent.…
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: If not needed be sure they don’t dump you in a handicapped room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relation Coordinator, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded 4 weeks ago
Dear Mr. Arturo, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris! Be ensure that your remark about the doorman/bellboy will be share to my front office manager. Except if he was with others guests or getting a car there is no reason for his absence. I would like to comeback on the rate and the fact that you received a room for handicapped person, the reason should be same : the very low availability. Prices increases as soon as our number of available rooms decreases. And, except if some guest asking for the handicapped room, this rooms are the last one we give Villa Marquise is one of my favorite recommendation, i am pleased to you enjoyed this place. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Alexandre | Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The free cancellation included a non-refundable booking charge, in my case, $330.xx. Hardly a free cancellation. I cancelled the reservation 8 months in advance of the booking, so I did not stay at the hotel. I had to email 3rd party to receive an email confirmation; none came when I booked the rooms. The rooms looked perfect for our needs.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Read the fine print. There is a non refundable booking fee: $330 in my case.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relation Coordinator, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded 4 weeks ago
Dear Carlyn45, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris! We are sorry that you was not satisfied with your sales conditions. I do not know on which website you reserved, but a pre-paid reservation (Non Refundable one) is FULLY non refundable. Do not hesitate to contact me directly on the following e-mail address for more details (guestrelations.lcte@thecrestcollection.com) We thank you again for your feedback, Yours sincerely, Alexandre | Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at Le Clef Eiffel in Paris with my family of five during June 25th to June 28th. Sadly, our experience at this purported five-star hotel was nothing short of a nightmare. Prepare yourself for the truth before booking! Despite the hotel's cleanliness and friendly desk agents, our arrival was marred by an infuriating delay of over an hour and a half due to a supposed "technical error." This was just the beginning of the endless disappointments that followed. Upon entering our room, we discovered that the air conditioning was completely non-functional. We immediately reported the issue to the front desk, hoping for a swift resolution. However, their response was nothing short of negligent and deceptive. They assured us that a technician would examine the problem while we dined out, only to act clueless when we returned, leaving our children to suffer through a sleepless night in unbearable summer heat. The next day, we raised our concerns again, but were met with excuses and empty promises. They claimed there was no technician on-site and said someone would come the following day. In the meantime, they mentioned providing fans as a temporary solution. However, the fans never arrived, and their failure to proactively offer us an alternate room with functioning air conditioning showed a complete lack of consideration for their guests' comfort. On our final night, a technician finally arrived, but his so-called "fix" was a laughable attempt at resolving the issue. The meager breeze he managed to generate was far from what can be deemed as air conditioning. As a token gesture, they offered to switch rooms for the last eight hours of our stay, but this futile offer did nothing to compensate for the misery we endured for two nights and three days. To add insult to injury, when we approached the front desk seeking assistance, the manager was conveniently absent. We were left with no choice but to send an email expressing our disappointment and requesting a partial refund. Their response was utterly unsatisfactory, merely brushing off our concerns and blaming the issue on structural problems. They offered a future renovation as a feeble excuse, but that does nothing to rectify the dreadful experience we had. Le Clef Eiffel's lack of accountability and disregard for customer satisfaction is appalling. The fact that they ignored our subsequent plea for resolution only further underscores their unprofessionalism and inability to deliver on their claims of being a high-end establishment. Consider this review a genuine warning to anyone considering Le Clef Eiffel for their stay. Don't be fooled by the superficial aspects of cleanliness and polite staff. The hotel's failure to address the air conditioning issue promptly and their dismissive response to our concerns reveal a complete lack of commitment to guest satisfaction. In conclusion, I strongly advise potential guests to exercise extreme caution when choosing Le Clef Eiffel as their accommodation. Save yourself from the misery, frustration, and disappointment we endured. Buyer beware! Update: They keep promising to refund my entire stay as they were very aware of the AC issue, but still haven't received my full refund. If they don't refund me asap I will post their response and you'll see that they were very aware of the issues and did nothing about it.…
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Failure to respond in a timely manner regarding all issues.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relation Coordinator, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded 4 weeks ago
Dear Sir, We are sorry for all the inconvenience that you met during your stay. It far from the experience we would like to offer to our guests. You are totally right about the air-conditioning. Inside the bedroom, that was not working at all, you had it only in the living room. And it is true that the problems with the air-conditionning are structural when the last work dates back more than 15 years. Despite this, we should have solved the problem sooner or at least not left you in this accommodation. Our front office staff were not up to your expectations and please know that your feedback will be used to improve their competence for the future. Rest assured that my head manager will be informed that you was disappointed about his absence To concluded on the refund, you received it. a completed one Best Regards, Alexandre | Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went to Paris with family and stayed at the La Clef Tour Eiffel Hotel in Paris. It is perfectly located near the Eiffel Tower and to some great local cafes! The staff were friendly and helpful and our room was lovely! We thoroughly enjoyed our stay!
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Date of stay: April 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Relation Coordinator, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded 3 weeks ago
Dear Madam, Dear Sir, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Alexandre | Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start off with saying this was the worst hotel I have stayed at in a long time. While in France my friend and I stayed at many hotels as we traveled around and enjoyed them all with the exception of this one. There are no "5-star" aspects to this hotel - I have no idea how it can even be called that. From the moment we arrived it was off to a bad start. There is no door man or person to help with bags (also something I have never seen at a 5-star hotel). They also lock their front door and it can only be opened with a key (24hrs a day). We arrived at around 1:30pm for check in and after dragging our own bags out of our car we forced to wait at the door for a guest to come out in order to get into the hotel (keep in mind it was raining). We went to check in and the experience was bizarre. Not one thing about the hotel was told to us and a key was handed over. We went up to our room to find out there was no water whatsoever running (something that should have been told to us upon arrival). The room was also not as pictured - it was tacky, dated and looked like a child had been jumping on our bed and furniture in the room. We went out for the day hoping the water would be resolved. Upon our return we were told the water was working again. We went to our room to find it working (yay) but ONLY at scalding not. To the point we had to wash our faces by wetting a cloth, letting it dry and then using it 5 min later. We were unable to even shower. And our toilet would not flush. Fast forward to going to sleep after a day of exploring and a green light on our wall was SO bright it eliminated the entire room - thankfully the next night we covered it with items of clothing and face masks in order to dull the light but again not something you'd ever expect to have to do at a "5-star" hotel. The staff was not friendly or helpful at all and made their lack of interest well known. I could go on and on as we hated our experience that much but will wrap by saying do not stay here. There are MANY gorgeous hotels for a fraction of the price in Paris and this was a huge miss. Definite pass for us.…
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Guest Relation Coordinator, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded 1 week ago
Dear vanessatQ4491GC, Thank you for taking the time to share your stay experience at La Clef Tour Eiffel Paris ! We are sorry that we were unable to meet your expectations during your stay in our establishment. This does not represent our standards or the commonly shared experiences at La Clef Tour Eiffel. We have taken note of all your comments and will use them to overcome the problems encountered or to improve our services for the future. I will personally take care of the "reception in front of the hotel" aspect by our valet. For the rest, i will share all points with the manager of each department impacted. We would be happy to change your mind about our hotel if you come back to see us during your next stay in Paris. Best Regards, Alexandre |Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at this hotel was a huge regret! Most of my things were stolen from my hotel room, and when we raised the issue to the hotel staff they were uncooperative, rude, and offered no help whatsoever, in fact they have actually decided not do anything about the stolen items even though it was stolen from my locked hotel room. They wouldn’t even show us the security cameras footage to help. Worst experience ever! If you’re considering on staying here, DON’T! You will be a victim of theft in this place. Safety -2/10 Service -5/10
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Guillaume MARCHAND, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded Dec 12, 2022
Dear Madam Aziz, We already replied to you about this issue after investigating, and we won't give further informations about it publicly, but we feel that unfair after all the attention we brought to you, apart from the unfounded accusations. We remain, Regards, Alexandre, Guest Relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel ruined my whole trip, I have never experienced a situation like this before. I was really disappointed by how they reacted toward my problem which was a theft that happened within the hotel. I have placed the do not disturb sign and regardless of it they entered the room organized and cleaned it and STOLE two bags with expensive items in it. When I asked them for their help they didn’t show any interest and were totally unbothered by my complaints. When I told them what happened they started denying my words with no proof and tried to convince me that I left my belongings somewhere else, which is more frustrating than the whole situation. As a person who payed and stayed in this hotel I expected more from them but unfortunately I was really disappointed by their manners and communication this is a horrible place with a horrible staff that made me feel worse by asking for their help to find who entered the room while I was out. My advice is to never stay here because they do not deserve your trust even though they placed card of access for entry and make you feel they care about your safety, THEY DONT.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Guillaume MARCHAND, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded Dec 12, 2022
Dear M.Aljazibir21, We already replied to you about this issue after investigating, and we won't give further informations about it publicly, but we feel that unfair after all the attention we brought to you, apart from the unfounded accusations. We remain, Regards, Alexandre, Guest Relations coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We paid for the premium room, some of which have a balcony, I emailed a week ahead of time to request a balcony which they said is not guaranteed, and upon arrival they said they never recieved this email. Upon arrival, the couple that checked in at the same as us received a balcony room, we did not, even though we paid for an upgraded room and requested in advance. Furthermore, one of the front desk staff jumped into the conversation and began to raise his voice at me which was very rude. They said they will try for the next day, but when I called they said no one ever reserved that specific room to chnage us so someone else got it. How hard is to see when someone with that room checks out and move us there. Point being: POOR COMMUNICATION AT THE FROMT DESK AND RUDE. Rooms are large and comfortable. No amenities. Basically you can pay less for an Air BnB. We are stil staying here so well see if it improves.…
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Guest relations, Service clients/Réception at La Clef Tour Eiffel Paris by The Crest Collection
Responded Dec 13, 2022
Dear guest, We are truly sorry to hear that your stay with us did not reach your expectations. We always keep all the guests emails for tracking the requests. Vice versa, should you keep the request for the assistance. We addressed front desk team for the incident and provide further guidance to offer much better services. Best regards, Cid | Guest Relations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
$396 - $525 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascott arc de triomphe paris hotel paris, costes k hotel
FORMERLY KNOWN AS
Citadines Suites Arc de Triomphe Paris/Ascott Arc De Triomphe Paris
LOCATION
FranceIle-de-FranceParisChaillot / Trocadero / 16th Arr. - Passy
NUMBER OF ROOMS
112
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Claim Your ListingLA CLEF TOUR EIFFEL PARIS BY THE CREST COLLECTION - Updated 2023 Prices & Hotel Reviews (France)
Frequently Asked Questions about La Clef Tour Eiffel Paris by The Crest Collection
Which popular attractions are close to La Clef Tour Eiffel Paris by The Crest Collection?
Nearby attractions include Musee National des Arts Asiatiques - Guimet (0.2 miles), Le Trocadero et son esplanade (0.2 miles), and Palais de Chaillot (0.2 miles).
What are some of the property amenities at La Clef Tour Eiffel Paris by The Crest Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at La Clef Tour Eiffel Paris by The Crest Collection?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at La Clef Tour Eiffel Paris by The Crest Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at La Clef Tour Eiffel Paris by The Crest Collection?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to La Clef Tour Eiffel Paris by The Crest Collection?
Conveniently located restaurants include Frog XVI, New Jawad Longchamp, and Mayfair Garden.
Are there opportunities to exercise at La Clef Tour Eiffel Paris by The Crest Collection?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at La Clef Tour Eiffel Paris by The Crest Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at La Clef Tour Eiffel Paris by The Crest Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Clef Tour Eiffel Paris by The Crest Collection offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at La Clef Tour Eiffel Paris by The Crest Collection?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Arabic.