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Mercure Paris Bastille Marais

53 rue Richard Lenoir, 75011 Paris France
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Traveler (211)
Room & Suite (138)
Dining (22)

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About

#856 of 1,846 hotels in Paris
Location
4.2
Cleanliness
4.4
Service
4.1
Value
3.8
The Mercure Paris Bastille Marais is a 4-star hotel at the foot of the metro station Voltaire, midway between Place de la Bastille, République & Nation, a few steps from Le Marais. The 52 rooms are fully equipped and offer a modern design and decor. Enjoy a very quiet terrace. Facilities: free wifi, air conditioning, room service, personal safe, mini bar, hair dryer, laundry service, satellite TV.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Wifi
Breakfast in the room
Snack bar
Wine / champagne
Non-smoking hotel
Outdoor furniture
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Laptop safe
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 1 more

Location

53 rue Richard Lenoir, 75011 Paris France
Name/address in local language
Mercure Paris Bastille Marais
775Reviews14Q+A53Room tips
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Sydneysider1112 wrote a review Feb 18
Kent, United Kingdom118 contributions84 helpful votes
This hotel is ideally located opposite Voltaire metro station which made it perfect for exploring the Christmas markets in Paris. Our Privilege room was on the 7th floor, which was clean, spacious and comfortable. Breakfast was plentiful and not too busy, the hotel doesn’t have a restaurant and there isn’t really a bar, however there were plenty of options within close proximity to the hotel. We enjoyed our long weekend at this hotel and would recommend if visiting Paris. Taxi to and from Gare du Nord was €20 each way.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solène Souweine , General Manager at Mercure Paris Bastille Marais
Responded 1 week ago
Dear guest Thank you very much for taking time to comment your stay in our hotel. I’m glad to read that you enjoyed your stay in Paris, and our location. We hope to see you another time in our hotel, Best regards, Lili Mornet Vekua Responsable d'hébergement H7847@accor.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenny T wrote a review Sep 2023
Rusper, United Kingdom190 contributions146 helpful votes
Average at best hotel. Very disappointing room, very small with no room to open up a suitcase. Air conditioning turned on full but no cool air meaning the room was extremely hot and uncomfortable. Whilst the window opened there was a lot of street noise. There was a floor standing fan which was helpful but very rickety and noisy. This hotel wasn’t cheap so just disappointed and wouldn’t recommend or come back. The hotel was clean, shower was good and breakfast was good albeit a very small dining room that was rather crowded.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solène Souweine , General Manager at Mercure Paris Bastille Marais
Responded 1 week ago
Dear Jenny, Thank you very much for taking the time to write a review about your stay. We are very sorry if our service and facilities did not meet your expectations. We hope that we will have the opportunity to welcome you again in our new environment in order to let you a greater memory of our hotel and staff. Best regards Lili Mornet Vekua Responsable d'hébergement H7847@accor.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tami S wrote a review Aug 2023
1 contribution1 helpful vote
We loved this hotel! Exceptionally friendly and helpful front desk staff; AMAZING daily breakfast (I miss the house-baked pain au chocolat desperately!); convenient to the Metro. We would definitely stay here again.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: There is no restaurant in the hotel, but cute bistros and restaurants abound in this area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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nat123456 wrote a review Aug 2023
Manchester, United Kingdom27 contributions6 helpful votes
+1
Good stay!! I don’t know what all the bad reviews are for 🤔 We stayed for 3 nights at the start of August 2023, room on the 4th floor, very comfy beds and pillows, very clean, fridge and our air con worked well. A good modern safe, bathroom was clean, modern and a powerful shower head. Nuxe toiletries. We didn’t have breakfast here, the metro station Voltaire is right outside of the hotel, I think it’s in a good location, very friendly hotel staff, nice receptionists. For 3 nights we paid €17 city tax for 2 people. The room isn’t even that small! The ‘double’ bed was 2 singles pushed together, however this didn’t bother us. I would definitely stay here next time we come to Paris!!!
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Rob N wrote a review Aug 2023
Queensland, Australia28 contributions6 helpful votes
Location is good. Facilities average. Room was small, although comfortable and very expensive. At our Accor membership level, we qualify for a room upgrade. This did not happen. We also qualify for two welcome drinks of any kind. Nothing suitable was available and staff, although pleasant at times, had a don’t care attitude about these and other things. Would not return and not recommended. Rob and Veronica
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Some reception staff were helpful and others were almost rude and dismissive, with a don’t care...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Solène Souweine , General Manager at Mercure Paris Bastille Marais
Responded Aug 7, 2023
Dear Rob and Veronica It is our heartfelt gratitude that you have taken your time to comment your feedback after your stay in our hotel. We regret that the level of our service didn’t reach your expectations we will take note from your feedback and we will make all the necessarily measures to improve our service at its best. Cordially Lili Mornet Vekua Chef d'hebergement h7847@accor.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shirley & David wrote a review Jul 2023
Wargrave, United Kingdom26 contributions8 helpful votes
Great location. Nice clean hotel. Stayed 5nights. Everything was 15mins walk, perfect. To great restaurants and bars. Cruised to all the sights. Lovely bars along the Seine. Highly recommend. Didn't eat in hotel so can't comment on food.
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Don't drive in Paris, Walk. Or get an Uber, we waited 10mins at the most for one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Solène Souweine , General Manager at Mercure Paris Bastille Marais
Responded Jul 31, 2023
Dear Shirlmegdav2707, Thank you for taking the time to send us your feedback. We are really glad you had a pleasant stay with us and that you have enjoyed your trip to Paris! Best regards, Lucrezia - Reception Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Megan B wrote a review Jul 2023
6 contributions1 helpful vote
Great location but the hotel was very overpriced for the accommodation. I have a disability and travel in a wheelchair and I would say that the room actually was very accessible. The shower was a roll in shower and was fully accessible with a shower chair and plenty of room to maneuver, as well as a sink that could be rolled under. I also use a Hoyer lift for transferring and the bed was also accessible in that I could pull the lift right underneath. The bed was not very comfortable though and they were limited towels and pillows available. The air conditioning was also not really working so it would either be freezing in the room or extremely hot and it was difficult to control. I did like that our room had a little balcony off of it, which was nice. My main complaint, though was that I was in Paris for a business meeting and had flown all the way from the US for this one meeting. I go to leave, and of course the elevator was broken. It was the only elevator in the whole building. I use a power wheelchair so it’s the only way I could get down safely. I ended up completely missing the meeting and had to do it virtually from the hotel room because the elevator was not fixed for over eight hours. I was very frustrated by this because there was no urgency from the repair company to get it fixed and I did not receive any kind of refund or financial compensation from the hotel. I think that is unfair and should have been offered given the situation.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solène Souweine , General Manager at Mercure Paris Bastille Marais
Responded Jul 7, 2023
Dear Megan, Following your stay in our establishment, we are sorry that the service and the service did not meet your expectations. Indeed we had a major breakdown of our elevator, rest assured that we have made every effort to resolve this problem. We are aware that the inconveniences encountered have altered the quality of your stay. Once again, we apologize to you and I remain at your disposal for any further information. Cordially, Lili Mornet Vekua Chef d'hebergement H7847@accor.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Priya S wrote a review Jun 2023
London, United Kingdom1 contribution
The stay was okay but I was told they would email me the invoice which I need but they are not responding to emails and I cannot get hold of anyone via telephone - I would massively appreciate some support here
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tim Fatchen wrote a review Jun 2023
Adelaide, Australia21 contributions5 helpful votes
+1
Five nights in May as part of a seriously cheap package, no idea of normal rack rates, didn't believe the 4-star rating but were pleasantly surprised. Comfortable rooms and bedding (allow for limitations of central Paris space, though), street view if we wanted it, very helpful staff, and excellent buffet breakfasts in the small but sufficient dining room. Indeed, so ample are the breakfast arrays that cone can cheat and skip lunch! Would be more than happy to stay here again if we could afford it (or if another package offered!). metro a few yards away, lots of eateries including the unexpected, even the district's cheapest laundromat half a dozen doors away (yes, that matters when you've been a week on the travels)
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Convenience to Metro, lots of eateries, shops, laundry.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solène Souweine , General Manager at Mercure Paris Bastille Marais
Responded Jul 7, 2023
Dear Tim, We are glad you felt you were at the right place for your parisian stay, and delighted that the team brought you satisfaction. We remain at your disposal and hope you will soon be our guests again, Kind regards Lili Mornet Vekua Chef d'hebergement H7847@accor.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erwin V wrote a review Jun 2023
2 contributions1 helpful vote
My wife and I had a terrible experience at this hotel when we visited on the 1st week of June. The air conditioning wasn't working. When I went to the reception to report the issue, the staff told me that someone is going to check it the next day and fix the issue. No one fixed it nor were we given updates. We were not even given compensation. We were only given a flimsy fan. Had a hard time sleeping the rest of our stay. They should have told us about the air conditioning prior to the arrival so we can make alternative arrangements. There was one time where they also didn't fully clean our room. The bed was made. However, they didn't clean the toilet nor top up the toiletries and change the towels. Really terrible. After checking out, I was expecting an email so we can send feedback. Never happened. We're never going to stay at this hotel again.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Apparently Paris hotels are notorious for having faulty or not turning on air conditioning. Make...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
$135 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure paris voltaire quartier bastille hotel paris
LOCATION
FranceIle-de-FranceParisRoquette / 11th Arr. - Popincourt / Bastille
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MERCURE PARIS BASTILLE MARAIS $163 ($̶2̶2̶0̶) - Updated 2024 Prices & Hotel Reviews - France

Frequently Asked Questions about Mercure Paris Bastille Marais
Which popular attractions are close to Mercure Paris Bastille Marais?
Nearby attractions include Rashomon Escape (0.3 miles), Pandore & Associés (0.2 miles), and Kairos Escape Game (0.3 miles).
What are some of the property amenities at Mercure Paris Bastille Marais?
Some of the more popular amenities offered include free wifi, breakfast buffet, and room service.
Which room amenities are available at Mercure Paris Bastille Marais?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mercure Paris Bastille Marais?
Guests can enjoy a snack bar during their stay.
What are some restaurants close to Mercure Paris Bastille Marais?
Conveniently located restaurants include Orgueil, Ristorante Garum, and Bistrot Beyrouth.
Are any cleaning services offered at Mercure Paris Bastille Marais?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Paris Bastille Marais?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Mercure Paris Bastille Marais?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Russian.
Are there any historical sites close to Mercure Paris Bastille Marais?
Many travelers enjoy visiting Cathédrale Notre-Dame de Paris (1.4 miles), Arc de Triomphe (4.1 miles), and Sainte-Chapelle (1.6 miles).
Is Mercure Paris Bastille Marais accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.