Hotel Lancaster Paris Champs-Elysees
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About
#345 of 2,282 hotels in Paris
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.1
Travelers' Choice
This five-star Hotel Lancaster reveals the French art of living and contains an extensive and valuable collection of artworks, subtly combined with contemporary elements. This address is a piece of heaven nestled in the heart of Paris that offers the utmost comfort and refinement to its guests. The 45 rooms and 11 suites are mostly situated around a beautiful courtyard that provides guests with a calm and peaceful atmosphere, the ideal place for lunch or dinner, afternoon tea or cocktails carefully prepared by the barman. Inside, contemporary and traditional elements merge to create a harmonious balance; every detail has been taken care of to create a classic and elegant atmosphere. The Hotel Lancaster is incredibly rich in history. Monsieur Restaurant has been created at Hotel Lancaster serving seasonal, regional and authentic French countryside cuisine sourcing fresh ingredients from each locality. Each month a different region is celebrated for guests to discover and savour combining both simple and complex tastes filled with countryside conviviality. Patrons of the restaurant have a chance to experience the delight of each different area without travelling out of Paris. The mix of authenticity and glamour in the decor coupled with warm and friendly staff make the Hotel Lancaster a refuge in the heart of bustling Paris. The Bar of Lancaster offers an intimate atmosphere to relax and savour a personalised and exclusive cocktail.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Meeting rooms
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Boutique
Languages Spoken
English, French
Location
7 rue de Berri, 75008 Paris France
Name/address in local language
Hôtel Lancaster Paris Champs-Élysées
Getting there
Great for walkers
Grade: 100 out of 100
100
Orly Field
10.4 mi•
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Charles De Gaulle Airport
14.7 mi•
See all flights
George V
3 min•Paris Metro
Rental Cars
343 Restaurants
within 0.3 miles
1048Reviews13Q+A100Room tips
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This was our second stay at the Lancaster this year. Like our first visit in April, this visit was equally as enjoyable. The hotel is a beauty, and the staff - from the doorman to the front desk to the restaurant and bar- are wonderful. They will go out of their way to make certain you have a stress free, relaxing and friendly stay. The private room and bathroom were spacious, clean and very comfortable. And make sure to start your day with their lovely breakfast. The hotel is a gem. We plan on returning Spring 2024.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded 4 weeks ago
Dear guest, Welcome to the Lancaster "Fan Club". Thank you very much for taking the time to write this beautiful and highly appreciative feed-back. This is our best reward and incentive to all our constant efforts to optimize the quality of service in a beautiful and historical building but also to initiate special token for our guests to make them feel at home. We all look forward to welcoming you back in Spring to your Parisian home away for home. Yours respecfully Chris Christophe Lajoinie Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We attempted to stay in this hotel in April of 2023. The entire place smelled like sewage. Rather than help the situation the front desk staff was dismissive and rude. The rooms were extremely tired and the place is two doors down from a strip club. We ended up leaving the hotel without a refund for that night or the next night. When we asked why they wouldn't refund the second night they said it was after 3 PM. It was after 3 PM because we spent an hour discussing the issues with the front desk. Stay away from this hotel when in Paris. The rooms I could handle - the attitude from the front desk was unacceptable.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Oct 31, 2023
Dear Y5181BEevank, Thank you for joining the Tripadvisor community in order to comment your tentative of stay. I would like to present you my most sincere apologies for not having met your expectations and standards. We are sorry that your first impression of the hotel was so bad that you decided not to stay even one night. We regret that you did not give us the chance to improve. Having double checked your profile, our records show that we only charged you for one night. Therefore, we invite you to contact your travel agent in order to get a refund for the rest of the stay. Feel free to contact me MP if you need further information. Being part of the Fine Hotels and Resorts American Express Program and quoted 5 stars by the French tourism authorities we received regular inspections to verify the high standards of those brands are respected. All the rooms were refurbished two years ago. Our daily goal is to make sure guests will find on site the dream they bought, and we are most sad when we fail. We put all our efforts in making each of our guests feel at home and not just “looked after”, so I am sorry to learn that you did not feel the sense of hospitality that makes our reputation and for which most of our guests choose to return. Should you give us the opportunity of serving you again, we would really like to change your mind on the overall coziness of the Lancaster. With kind regards. Chris Christophe LAJOINIE Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a sweet, historic and elegant hotel, right in the heart of the 8th. For a boutique hotel, I felt the warm and personal touches from the minute I arrived with my dog from New York City. Yes it’s small and if you prefer a five star, that’s more flashy you might be disappointed but if you are looking for a more intimate and peaceful experience, then this is your place. Exacting what I was looking for on this trip! They accommodated an extremely early check in for me and my dog and even brought him some water dishes and dog bed to the room which was a thoughtful touch. Since I was traveling alone and journeying to London, I asked the concierge staff for help with making my dog a local vet appointment and they did so with pleasure and made the stressful experience much easier for me and my pet. I’m so grateful. These were the kind of moments of care that really stood out. The whole staff was very pleasant and even indulged my poor high school French with a smile. Our room was very beautiful and classic, with a nice balcony to enjoy. Would definitely recommend this little gem. Thank you Hotel Lancaster!…
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Date of stay: August 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Sep 8, 2023
Dear guest, Thank you so much for your generous 5 star rating and for sharing your experience in such a lovely way. I am happy that you enjoyed a memorable time with us. I am glad that you found everything perfect. We truly want our guests to feel like at home, and as each of us is different, there is a unique room for everyone at the Hotel Lancaster, as well as personalized recommendations to ensure a truly unforgettable stay. Your nice compliments on our service and staff are a great reward to our continuous efforts to meet our clients' expectations. Our team is looking forward to welcoming you back soon for a new memorable Parisian getaway. Warmest regards, Chris Christophe Lajoinie Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5-Star? Hahahaha..that's funny. ! If it wasn't so sad, it would be funny. "Misrepresentation" is the only word that comes to mind in this old, dusty building on a characterless pedestrian Paris block, with its' stained furnishings and old carpeting w/old sad rooms and low vibe. Note: Whichever company is creating websites for Paris hotels must be doing very well, b/c the hotel looks NOTHING like the website. It is frankly almost cruel to make Americans travel across the ocean to arrive w/their family so greatly looking forward to their summer holiday and then to be so disappointed. To dare call this a 5-star is such an on overreach I cannot begin to tell you. Very briefly, we made reservation in the Touts rooms ( Touts meaning Rooftops) These are supposed to be according to the site "Executive". Ha! Sacreu Blue-NO. 1st off, no warm greeting upon entry. No Lavendar face towels or welcome refreshment-or even water ! . You are informed upon entry, but not b4 that their restaurant Mousier is closed for the month of August (!) (because according to them they cannot find the staff!!) C'MON- So by the way-so if you are reading this and have booked with them, then be prepared to not eat, other than room-service! Boo! Secondly, if you book these small, old dusty rooms, be prepared to take an elevator to the 4th floor and then be forced to walk-up another flight to the roof. Your walk up consists of up an ugly old staircase with no character and ugly old-stained carpeting-to the small old dusty attic room. The 'only' thing nice is the fact that the terraces are large ( for Paris) ( and the staff was quite pleasant) .In any event, the whole thing was just too much for us to bear and we tired and unhappy and just wanted OUT- so, they 'kindly' ( to their chagrin) allowed us to leave without penalty -although a bit of fuss claiming how they "double upgraded " us--Ha! ( to their credit, they did not give me a hard time- except that the Front Desk Manager said to me in his condescending manner " Msr-what are you expecting-a palace,?- I answered, Well, actually yes that would be nice for the money you are charging !.") They were probably used to people walking out-In any event, we had to quickly scramble and find something else which went ok in the end, and we were ultimately happy-except we ended up being forced to spend much more money in a proper 5-Star Hotel. So,…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Aug 29, 2023
Dear TravelGoGoPro, We consider that all opinions are interesting from the moment that they are made with sincerity and that they are constructive. The opinion you left concern us. Indeed, although you had a reservation in our hotel, you did not stay with us. You left immediately expressing that you did not like the decoration. We respect that, tastes and colors are very personal. However, if you don't like a painting it is not necessarily ugly, it is once again a matter of taste. The vast majority of our customers are very fond of the Lancaster and our customers come from all over the world. Our restaurant is closed every year for 3 weeks in August. However, our bar and our terrace are open throughout the season with a menu inspired by Italy. Our hotel is over 90 years old and was completely renovated in 2020 by Jean Philippe Nuel studio, a French designer. It is one of those hotels full of charm and unique in its kind. We're sorry you didn't give us time to show it to you. With our apologies for not having met your expectations and kind regards. Yours respectfully. Chris Christophe LAJOINIE Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I can feel the enthusiasm of the staff and managers of this hotel to keep this old hotel at a five-star level, but after all, due to the history of the hotel itself and the unchangeable size of the hotel, the overall experience cannot be compared with other larger five-star hotels. But Lancaster hotel still has many advantages. For example, it is very close to the business district. Although the hotel has a history of 100 years, it has been renovated during the epidemic. The rooms are decorated with old antique furniture and new There is a balance between the decoration. Some furniture in the room, such as cabinets, chairs, and doorknobs are very old, but it can be seen that they want to strike a balance between the new decoration and the history of the hotel. After all, they have been redecorated. How can the door Why choose to use old antiques for handles and furniture? Eggs Benedict and scrambled eggs for breakfast are very delicious, but avocado toast is not recommended. We also enjoyed bartending and meals at the bar. The pasta is average, but the beef shank, toast, and French fries are not bad. On the whole, it is a hotel that is comfortable to live in, but is limited by innate historical conditions. As a result, no matter how hard the staff try, it cannot be compared with emerging five-star hotels. If you use the AE FHR project, you can consider staying in it. If you book from a booking website, other 4-star hotels may be more cost-effective options.…
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Aug 22, 2023
Dear guest, Thank you very much for having taken the time to leave your comments on Tripadvisor following your recent stay with us at the Hotel Lancaster. It was indeed a pleasure to read that you were overall satisfied with our services and enjoyed your stay. Any suggestions or opinions related to our facilities is highly taken into consideration and, if in any way improvements can be made be well assured that my will is to achieve this goal. We have well noted your constructive remarks and we will try to improve. We remain at your disposal and all look forward to welcoming you back. Yours respectfully. Chris Christophe Lajoinie Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely stay at the Lancaster during our trip to France in May. This was our second stay at the hotel. The rooms were charming and the location extremely convenient. But what made the stay most memorable were the attentive Concierge team, in particular, Eric, and Jeffrey. They tended to all our needs and we’re so wonderful. We are very grateful to them. We look forward to returning.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Jul 23, 2023
Dear guest, Thank you for spending time to review our hotel. We appreciate you being such a fine ambassador for those who may not know the Hotel Lancaster. We will be sure to extend your special thanks to Eric and Jeffrey. Our hotel truly has the best talents and they are all committed to the practice of perfect hospitality. We all hope that you will come back to our hotel soon. It would be an honor to host you again on your next visit to Paris. Yours respectfully. Chris Christophe Lajoinie Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is charming with a beautiful courtyard setting around the main restaurant and small bar/lounge. Our room was a decent size however not much space for wardrobes for 2 people. The staff was lovely and extremely helpful. I wasn’t keen on the location. It seemed out of place between a gentleman’s strip club and an Irish loud pub. Overall nice but I would stay in a different part of Paris next time.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Jul 22, 2023
Dear guest, Thank you very much for having taken the time to leave your comments on tripadvisor following your recent stay with us. It was indeed a pleasure to read that you were overall satisfied with our services and enjoyed your stay with us. I am however very concerned by your constructive remarks regarding the wardrobe. Each room is different at the Lancaster, feel free to ask for an alternative room during your next stay. On a more positive note, your enthusiasm for our staff is very much appreciated and will be a great source of motivation for them. I will certainly not fail to convey your very kind compliments to them. Should you change your mind we all look forward to welcoming you again in a not too distant future. Chris Christophe Lajoinie Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst hotel experience ever. When we arrived we were told at 1:00pm, we needed to wait a bit to get the upgraded room they promised. We are AX Platinum members and had to wait until 7:00pm to get our room, and then only to get a room that you had to crawl into a bathtub to take a shower. Management charged us for food that was not purchased by us but by our traveling friends. Management did not adjust when presented with complaint. Management promised a free drink while we waited all those hours, only to be charged for them.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Terrible management…if you are a AX Platinum member do not expect any courtesies.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Jul 22, 2023
Dear guest, We are sorry and we do apologize for the inconveniences reported. Please rest assured that this is an exceptional situation, and we can ensure you that this is definitely not a reflection of our service. We put all our efforts in making each of our guests feel at home and not just “looked after”, so I am sorry to learn that you did not feel totally the sense of hospitality that makes our reputation and for which most of our guests choose to return. Our daily goal is to make sure people will find on site the dream they bought, and we are most sad when we fail. Should you give us the opportunity of serving you again, we would really like to change your mind on the overall coziness of the Lancaster. With kind regards. Chris Christophe Lajoinie Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing hospitality and lovely staff. The location is good and the rooms are very comfortable and clean. The outdoor area is very beautiful. I had a nice experience at the spa thanks to Ms Anais. The hotel was added to the list of my favourites!
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Date of stay: June 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Jun 10, 2023
Dear guest, I am delighted to learn your positive feedback about your stay. I would like to sincerely thank you for your very kind words regarding our services. Your comments have been shared with our team which will motivate them to continue their efforts in providing our valuable customers with quality products and services. We all look forward to welcoming you back in the near future. Sincerely yours, Chris Christophe LAJOINIE Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is one of the finest small hotels. We stayed several times - always great. Staff is very helpful, rooms are beautiful. The restaurant is very good as well. We love their courtyard for lunch. Walking distance to the Champs-Elysee.
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Date of stay: September 2022Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christophe L , Autre at Hôtel Lancaster Paris Champs-Élysées
Responded Jun 3, 2023
Dear guest, Thank you for your fidelity over the years and for your very kind feed back. Letting our guests experience the best out of their stay at Hotel Lancaster is our main goal and we are so glad you appreciated as much. The Champs Elysees avenue is not only in a central area with lots of shops and restaurants but it puts you in a magic Parisian atmosphere. We all hope to have the pleasure of welcoming you once again in the near future, Warmest regards. Chris Christophe LAJOINIE Guest Care & Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$499 - $684 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lancaster hotel paris
LOCATION
FranceIle-de-FranceParisFaubourg-du-Roule / Champs-Élysées / 8th Arr. - Élysée
NUMBER OF ROOMS
55
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Claim Your ListingHOTEL LANCASTER PARIS CHAMPS-ELYSEES - Updated 2023 Prices & Reviews (France)
Frequently Asked Questions about Hôtel Lancaster Paris Champs-Élysées
Which popular attractions are close to Hôtel Lancaster Paris Champs-Élysées?
Nearby attractions include Champs-Elysees (0.3 miles), Lido 2 Paris (0.1 miles), and Le Bar - Four Seasons Hotel George V (0.3 miles).
What are some of the property amenities at Hôtel Lancaster Paris Champs-Élysées?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hôtel Lancaster Paris Champs-Élysées?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hôtel Lancaster Paris Champs-Élysées?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hôtel Lancaster Paris Champs-Élysées?
Yes, parking is available to guests.
What are some restaurants close to Hôtel Lancaster Paris Champs-Élysées?
Conveniently located restaurants include Bus Toqué, Azur Café, and Le Confidentiel.
Are there opportunities to exercise at Hôtel Lancaster Paris Champs-Élysées?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hôtel Lancaster Paris Champs-Élysées?
Yes, dry cleaning and laundry service are offered to guests.
Does Hôtel Lancaster Paris Champs-Élysées offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hôtel Lancaster Paris Champs-Élysées?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hôtel Lancaster Paris Champs-Élysées?
Many travelers enjoy visiting Cathédrale Notre-Dame de Paris (2.5 miles), Arc de Triomphe (0.4 miles), and Sainte-Chapelle (2.2 miles).