I checked into the Ritz and while the hotel is beautiful and well located, it has been a negative experience. There was a wedding at the hotel and our room was directly above the courtyard/party. The wedding noise (which was quite loud as there are no soundproof windows) continued late into the night. This was particularly tough as we were jet lagged and had a child with us. In addition, we ordered lunch/tea at the bar and it took an hour to arrive (and this only after I asked about the food 50 minutes after ordering) and I never even received the tea itself. I feel this is a standard of care well below many four star or even three star hotels we have stayed at. I would not recommend this hotel as there others with comparable locations that would provide far better value.
My daughter treated me to a night in the Ritz and the hotel is fantastic with beautiful decor as you would expect. Not quite the five stars in my opinion for a couple of reasons. Number one-we were coming back in from an evening stroll when a security guy on the door stopped us and asked us what we were doing. He informed us the Ritz was not open to visitors. We said we were guests but you would think he would know that since he was there when we walked out ten minutes earlier and you won’t get in without a reservation in the first place. This has been mentioned many times in TA reviews but obviously no one thinks to tell the security guys ease up. Number two- the iconic Ernest Hemingway bar is not open on a Sunday- for no good reason as it was 31st July: high season one assumes. Another security type was loitering outside it when we went to see if it was open. Didn’t like his attitude either. Thirdly, we were told there was no need to book for dinner but when we arrived at the restaurant, we were turned away due to a private function being held (of which there was no word earlier) The breakfast was superb and two lovely guys danced attendance on us. The smoked salmon blinis were ok the evening before but nothing special. I cannot understand why the management of a class place like the Ritz are not doing everything in their power to drag themselves up from number 300 to at least top 50 of hotels in Paris. Read the reviews- not all the guests can be wrong. Open the EH bar every day and tell the security staff to lose the attitude.…
In the last part of our honeymoon we been to Paris at the Ritz. This historical hotel was just perfect and amazing. Everything was so perfect!! The room was spectacular and the breakfast was something divine. We enjoyed every minute of our stay at the Ritz and we would love to back here in the future. The staff, the concierge and everyone were so kind and professional. Merci!!
My wife and I typically travel to Paris once or twice a year. For our trip in May 2022 we decided we would splurge. My wife had always wanted to stay at the Ritz Paris as have many of our friends. So we booked a three night stay using American Express' Fine Hotels & Resorts program which entitles the guest to certain amenities such as early check-in(when available), late check-out, complimentary breakfast and wifi, a room upgrade(when available) and a hotel specific amenity. We arrived at the Ritz Paris a little before 3:00PM and upon check-in were told we were receiving an upgrade to a deluxe room. We were shown to a room on the top floor at the back of the Hotel. It had a view of the roof and mechanical equipment of the building across a narrow street - not a view one would expect from a room that was supposedly an upgrade from a room for which we were already paying over 1.600 euros a night. To make things worse, the room was in the eaves of the building and the outer wall was slanted into the room which made the room seem much smaller, Plus I am tall and would have crouch to go around the foot of the bed without hitting my head. We told the Assistant Guest Relations Manager who had taken us to the room that this room was unacceptable. He left to find us a different room. We had to wait until 5:30PM to finally get into a room several floors lower that at least had a view of a street. It also had straight walls. The level of Guest Services delivered in getting us into an acceptable room was the precursor to service we would experience throughout our stay. Breakfast was served in the room that normally houses the L'Espadon restaurant (which was closed while we were there). The service in the breakfast room was extremely slow. The first morning we were there, we were one of two tables occupied; yet it took 20 minutes for them to bring my wife's coffee and they forgot the hot milk which than took another 10 minutes to arrive. The breakfast was passable at best. Many things that happened were just unbelievable to have taken placed in a hotel of the Ritz's reputation. My wife asked at the Concierge for a business envelope to mail something and was told they did not have any stationary due to COVID. She also asked for a small Ritz shopping bag and was given one with a large dirty shoe print on one side. The hotel specific amenity that the Ritz offers is car service to or from the airport either on arrival or departure. Since we were going to London via Eurostar and the Chunnel, we asked for the car to take us to the Gare de Nord train station - a significantly shorter trip. After much reluctance , the Concierge agreed and the car was scheduled for the next morning. When we went downstairs for the ride to the train station, we were told the car would be 10 minutes late. After waiting 30 minutes for the limo to arrive, they put us into a ordinary Paris taxi. Not what we expected! The final straw was during our last night at the Ritz, when at 2:15 in the morning the screen on the two telephones in the room start flashing and making buzzing noises. When I get up and go look at the phone on the desk, the screen says the software on the phone is being updated. This continues for 15-20 minutes. We are wide awake at this point. When my wife went down to Reception the next morning to complain, Pierre Paoletti, the Guest Relation Manager, tells her we should have called Reception when this happened. Dah! - the phones weren't working. As we were leaving our room to go take the car to the train station, the Assistant Guest Relations Manager is at our door with two shopping bags to make amends for the phone fiasco the night before. One was a huge shopping bag with a Ritz Paris terry cloth bathrobe; the other had a Ritz Paris scented candle. We told him there was no way we could take these items on the train or on the plane when we flew home from London. While we were waiting for the car that never arrived, we saw the nice Ritz Paris umbrellas. The Assistant Guest Relations Manager said the hotel will ship two umbrellas to us at home in New York. Guess what happened - they never arrived. We feel massively cheated by the treatment we received while at the Ritz Paris. The level of service we received at the Ritz Paris was far below what one expects from a 5-star luxury hotel, especially one of the Ritz's reputation…
Came as a family of four for a drink without a reservation, and looking somewhat scruffy after a day's sightseeing, staff couldn't have been nicer, treated us as if we were all wearing suits! Expensive but you would expect that - and the service is fabulous. Glass of Champagne 28 Euros, Margarita 32 Euros, pot of tea 15 Euros. You get what you pay for though!
I had very high expectations of this hotel, however they were not met. Yes the staff is nice and attentive however the management needs improving. So they dont have enough staff...i had to wait to be seated at breakfast not because there were no tables available but because they didnt have enough staff to clean them.. The doormen will smile at you only after you will tell them that you are staying with them and it will take around 30 minutes for the luggages to be brought down by the bellboy. And finally you should not have the expectation that the staff will know your name...oh yes and after a billion euro makeover one would expect that the hotel would step into this century design wise and not just replace everything with the same just new items
Gorgeous and luxurious hotel in the most central location. We always stay in 5 star hotels and this is in the top 5. The design of the hotel is luxury at its finest, delicious food and impeccable service. We will be back! Gorgeous hotel!
Staying at the Ritz is an experience in itself. It is a luxurious hotel in the perfect part of Paris. The hotel booked all of our dinner reservations and organized day trips for us with private guides. The rooms are beautiful ! If I could give this hotel more than 5 stars I would. I never want to stay anywhere else when I come to Paris!
I spent a week in January trying to figure out how I could buy my friend a gift card to cover a day at the pool. Finally after many calls and e-mails the Ritz was able to issue a gift card which they confirmed would cover a day pass to the pool. My friend was so excited, and went to use the pass but was told the pool was under renovation and wouldn’t be available until April. When my friend went back in April she was told the pool was closed due to a fire, and that a day pass would cost twice as much as the published rate the card covered. My friend was treated rudely and demeaned, the exact opposite of my intention for the gift. I attempted for 4 weeks to get a refund on the seemingly unusable card. Finally the money was refunded and the card cancelled, but no notification was sent to my friend of this result. So before I could tell her that the refund finally went through, she tried a third time to use the card and was told it was cancelled, and again embarrassed and treated badly. At no time did the Ritz staff apologize for their rude and insufficient service. The Ritz should have made up for this episode with an apology and a free service. I will never recommend this hotel to anyone. This is not the way a top hotel should behave. I will be sure to notify my contacts in the high end travel industry of this horrific treatment at the Ritz.…
My partner and I have just enjoyed a fabulous afternoon tea experience. Everything from the room, service, and food was terrific and all lived up to our expectations. Yes the afternoon tea is a little different from what you get in the uk as they don’t have any sandwiches just cakes/tarts but we new this when booking. The pastries were exceptional, very nice cakes and some 80 teas to choose from. The Rose champagne was superb. Definitely worth putting on your bucket list when in Paris.