I've stayed at the Ritz Paris many times over the years. I've been to events for Inès de la Fressange, covered the Ritz's renovation in 2016, even celebrating numerous birthdays at L'Espadon. This used to be the most friendly, service-oriented place in the world. But this trip was markedly different. Much of the hallway staff seemed unwilling to make eye contact, the man at the door was openly rude (for example, I've never had someone half open the door and ask me what I wanted), and the manager Alessandra, although helpful enough. was defensive and snippy. I believe the rise of Instagram "influencers" (of which I am not), has contributed to this new, surly attitude. The sad truth however is that more than ever, every single thing you do counts. Every single person you interact with has a voice Businesses can adapt to the new reality, and rise to the occasion with even greater levels of courtesy and service, or lose market share against other properties such as the Bristol, Madame Rêve, etc., who "get it." Possibly the solution here is to hire a dedicated person in the lobby (call it a "Visitor Ambassador" role) to assist with people who are simply coming to take photos. These photos represent free advertising, often to millions of people. Alienating these people represents loss of market share and business reputation. The greeting of guests should not be handled by security who are not trained in customer experience. Indeed, this person did not even bother to ask if I was a guest at the hotel. I understand this property is now investing in another round of renovations. But increasingly, it is not a renovation of property you need most. It is a renovation of courtesy, where there is a commitment to the idea that every single person is worthy of a heartfelt smile.…
Truly the best of the best from the minute you arrive. Being greeted by Nabyl, the greatest doorman in all of Europe. Then welcomed by Pierre who is the finest of hoteliers and a true ambassador for the Ritz. Sébastien Legrand, in addition to representing the hotel in a warm, poised and refined manner, he is a kind reflection on Paris as a whole. Every person we met during our visit was fantastic. A perfect stay.
I can’t say enough about the Ritz. Our stay was absolutely amazing. What a beautiful hotel, no detail is overlooked. The service was also top notch. From the moment we checked to the moment we checked out, everything and everyone was fantastic. Our family thouroughly enjoyed the tea service in the Salon Proust, drinks & desert in Bar Vendome and the breakfast in the beautiful restaurant. I would like to give a special thanks to Nad (Porter) and to Nicolai in the restaurant, even though he’s a Packers fan...hahaha. It was truly a special stay and we can’t wait to return.
I had not stayed here for 15yrs but was welcomed back warmly with a fabulous upgrade! We stayed for a weekend and found the refurbished hotel gorgeous. None of the character has been lost and the renowned ritz service was definitely in abundance. We loved every minute of our stay and are returning
Iconic Parisian Property situated in the heart of Paris with designer shops and restaurants all around you within a few short steps. Unmatched Service , amazing dining options and attention payed to every detail. What an amazing snd memorable visit
Impeccable service, the most iconic hotel in the world, and the rooms are extremely “new” feeling and stylish while retaining an old world charm. Extremely generous with upgrades. I recommend booking via Skylark or a Virtuoso agent to get perks like free breakfast and free car transfers. The only small areas for improvement (to make the hotel perfect) would be to improve the seating and service near the pool (surprisingly bad for us every visit but not enough to overshadow everything else) as well as to improve the quality of food which is generally just “ok” At most hotels those might be enough to knock off a point but we really do love the hotel and it’s a special experience every time.
I took my 91 year old mother to Paris for the last time and we stayed at the Ritz. In my lifetime I’ve never had a perfect stay until this one. The first thing you notice is the physical beauty of the hotel. Each room is decorated like a jewel box. The attention to detail, whether it’s the magnificent linens or warm bathroom floors oozes luxury. At Christmas the hotel is spectacularly decorated, as is the Place Vendome. All of that said, it’s the people that make this place so very special. My mom has limited mobility and every single member of the staff went above and beyond to make her feel special and help her get around. We were greeted upon arrival with a bottle of chilled champagne in the room and a beautiful tray of croissants, coffee and the freshest orange juice—such a wonderful start to our stay. The entire staff at breakfast at L’espadon made each start to our day a pleasure. The doormen are the heroes of the property. They handled her like the finest piece of porcelain. The housekeeping staff keeps the hotel in pristine condition (fyi there is a real hairdryer and flat iron in the bathroom so you won’t need to bring yours) and the lovely signature sent of the hotel wafts everywhere. This was so much more than a hotel stay, it was an opportunity to make beautiful memories. Yes, I paid handsomely to stay here but I got so much more out of this experience than they did my dollars. There are many beautiful hotels in Paris but there is only one Ritz.…
Of all the hotels I have visited around the world, my experience at the Ritz Paris has been by far the best. My wife and I attended a special event here. Everything was perfect. Beautiful dining hall, delicious food and great entertainment. We lost an item of great sentimental value en route to the hotel. The manager took down the details and identified that the item must be with the taxi company, who found the item. The hotel staff collected the item from the taxi company and safely returned it to me. Special thanks to Clément who assisted us. If I could give 10 stars I would.
I took my 4 year old daughter to Paris again to meet with my sister who lives in Canada. As we are based in Dubai, we love meeting in Europe as it’s half way and especially in Paris. I decided on the iconic Ritz hotel this trip as I wanted to really enjoy this girls trip and of course, why not? My sister landed hours before us and we communicated whilst in the air. She said her check in was seamless and the suite they gave us (505) was just amazing. By the time we reached the hotel and our room (fast and friendly check in) my sister was fully relaxed on the balcony waiting for us. We were escorted by a host named Pierre who said he would upgrade our room if we wanted but we loved ours so much, that there was no need. The spa was amazing and considering I have tried some of the best in the world that says a lot. My sister and daughter used the pool every evening, they loved it. We also ordered room service every day for breakfast and once for dinner and every time it was just amazing. Food was so fresh and delicious, without having to wait for service at a restaurant or take any unwarranted attitude! Overall, of course we will stay here again. Location is amazing for walking and service is impeccable. Rooms were classic francaise style and simply the best in Paris!…
Amazing service in a gorgeous setting!! All employees are helpful and very polite but the staff at the 24 hour concierge desk were truly outstanding! Rooms are beautifully appointed, clean and spacious with lovely amenities. While food options were limited at the hotel, it is in a great central location that is a lovely ten minute walk to the Louvre and the Musee de l’Orangerie. Staying here for four days was a definite treat!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing