Staying at the Ritz is an experience in itself. It is a luxurious hotel in the perfect part of Paris. The hotel booked all of our dinner reservations and organized day trips for us with private guides. The rooms are beautiful ! If I could give this hotel more than 5 stars I would. I never want to stay anywhere else when I come to Paris!
I spent a week in January trying to figure out how I could buy my friend a gift card to cover a day at the pool. Finally after many calls and e-mails the Ritz was able to issue a gift card which they confirmed would cover a day pass to the pool. My friend was so excited, and went to use the pass but was told the pool was under renovation and wouldn’t be available until April. When my friend went back in April she was told the pool was closed due to a fire, and that a day pass would cost twice as much as the published rate the card covered. My friend was treated rudely and demeaned, the exact opposite of my intention for the gift. I attempted for 4 weeks to get a refund on the seemingly unusable card. Finally the money was refunded and the card cancelled, but no notification was sent to my friend of this result. So before I could tell her that the refund finally went through, she tried a third time to use the card and was told it was cancelled, and again embarrassed and treated badly. At no time did the Ritz staff apologize for their rude and insufficient service. The Ritz should have made up for this episode with an apology and a free service. I will never recommend this hotel to anyone. This is not the way a top hotel should behave. I will be sure to notify my contacts in the high end travel industry of this horrific treatment at the Ritz.…
My partner and I have just enjoyed a fabulous afternoon tea experience. Everything from the room, service, and food was terrific and all lived up to our expectations. Yes the afternoon tea is a little different from what you get in the uk as they don’t have any sandwiches just cakes/tarts but we new this when booking. The pastries were exceptional, very nice cakes and some 80 teas to choose from. The Rose champagne was superb. Definitely worth putting on your bucket list when in Paris.
My wife and I stayed at the hotel for 5 days. This was our 3rd time. First since the pandemic. I can say nothing but good things about the quality, service, friendliness and caring of the staff. In all respects the Ritz is excellent. I would recommend this hotel and will plan to revisit next year. Just terrific!
Visited the hotel 2 times on our weekend in Paris to celebrate my daughters 30th birthday. Absolutely fabulous! Stunning surroundings. Brilliant service and delicious drinks. Highly recommend. Expensive but worth every penny
Famous Ritz brunch, this is the hotel’s tagline. Yes, food is great, savory dishes are amazing. Unfortunately it stops at this point. Waited 30mins even with reservation, very spotty service, almost rude. I assume too busy and difficult to handle, perhaps they should have reduce tue number of guests? I would suggest trying once, but not coming back to this brunch and glad to stay at the other hotel if this is any indication of service. We are staying at the Le Meurice, famous afternoon tea was spot on with amazing pastries.
We’ve mostly gone to Paris in April. It is a great time of year with Spring emerging. In the past it’s tended to be a bit Misty-Rainy but not this time. the weather was simply perfect and to go along with perfect Paris there was the perfect Ritz. We’ve wanted to stay there but it is only recently completed what I understand to have been a large renovation. I can’t say enough good things - from the staff in reservations to the concierges I was taken care of well before the trip. I was able to get advice on tours and restaurants and had an itinerary basically complete before departure. Our room was upgraded from Executive suite to Deluxe suite. The suite looked out onto the gardens and made for a lovely view. The room was also quite spacious with a full master bath as well as a full secondary, smaller bath. the mini-bar was stocked and there was an ice bottle of champagne as well as a bowl of fruit (the fruit was also replenished once). We did eventually drink the champagne which they gladly iced down again once we were ready. Did I mention they sent an escort to meet us at the gate (not baggage claim) who whisked us through security and passports - no lines if you are a guest at the Ritz. They also offered unpacking service. As Pierre who showed us up to our room said - “when you arrive at the Ritz you aren’t supposed to do anything for yourselves.” The Ritz bar is in a different place than prior due tot he opening of a pastry shop. In some ways I like where it is situated. Bar Hemingway is as it was. We just missed the famous bartender Colin this time. We will have to catch up next time. The Vendôme bar/restaurant was excellent as was the dining room where breakfast is served. Room service which we took advantage of for most of our breakfasts and one late night dinner also top notch. The Ritz Club where the spa/Salon and fitness room and a magnificent pool are located was well equipped. The only issue was unfortunately there was a small fire that caused it to be closed for 2 of our days. That was not enough to discourage us from how great everything was and obviously out of the hotel’s control. I want to especially thank the concierge team - notably Sarah and Fabio who were friendly and knowledgeable and readily available.…
I dont think i have to emphasise how pretty the rooms are. The location is great for me to shop around the area. The breakfast is amazing as well. However during my 5 nights stay, i was stopped several times by different staff asking why am i in the hallways, and told me that only hotel guests can walk up that stair. I dont want to assume it was because of my skin colour or anything. But i am sure there will be better ways for them to ask me to just show my room key. Overall a pleasant stay, would be better if the staff are nicer. I understand that's the common Parisian way to talk, but i expect better service from this luxury and expensive hotel.
My husband and I stayed at the Ritz Paris for one night, and overall, it greatly exceeded our already high expectations. This was certainly a bucket list hotel for us during our visit to Paris, and it did not disappoint. We booked our stay through American Express platinum travel website, which I absolutely would recommend. If you have that credit card, you pay the same rate as online, but you get round-trip car transfers to the airport (or wherever you are coming from), free breakfast, an upgrade and money to spend on room service. It’s the best deal and I would recommend both the hotel and booking it that way. Even without the bonuses, this is a great hotel. As mentioned, we were picked up in a Mercedes via driver sent from the hotel. We arrived and were upgraded and given a tour of this magnificent and historic hotel by one of the on-duty managers. He spent so much time with us and that was such a treat to hear of the history and going to the Hemingway Bar even though it was closed at that hour. Our room was gorgeous, with a long hallway that led to a sizable bedroom. It did not have a view of the Place de Vendome, which I think specifically you cannot be upgraded to, but that didn’t detract from the room. The toilet area was in a completely different half-bath down the hall from the main bathroom. There was a huge closet as well for all the luggage. All the decor was tasteful and elegant. The location is very central for shopping. Plenty to do all around here or just stay at the hotel. The pool was the nicest pool I have ever been to at a hotel. When you put your head under water, they piped in classical music so you hear that while you are swimming. There’s also water jets within the main pool as opposed to in the hot tub. Everything was so luxurious. Service was also impeccable. I had asked to call a cab but someone took my cab from the hotel, so the ballman just gave me the hotel courtesy car and I got an excellent driver who took me to where I was going for free. Everyone here had a can-do attitude and was in problem-solving mode as opposed to just listening. Breakfast was also very nice and very personable. I have never had such a chatty maître d’ at breakfast. Overall, it is a pricey option for leisure travel, but I absolutely recommend the Ritz Paris.…
We enjoyed another visit to this elegant Hotel. The food, service, room, location and concierge all outstanding. The old school elegance combined with all the modern amenities make this a perfect hotel. It continues to be one of the finest hotels in the world.