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Mama Shelter Paris East

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Traveler (826)
Room & Suite (230)
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$123
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#919 of 1,847 hotels in Paris
Location
3.3
Cleanliness
4.4
Service
4.2
Value
4.1
Mama Shelter welcomes you to the historic Saint Blaise neighborhood in the heart of authentic Paris, with its flower-lined cafe terraces and its gardens. 170 elegant and design rooms are equipped with smart TVs, access to free movies on demand (free) and are fitted with 5 Star bedding (Duvet 100% Satin Coton Sheets). Take a break in the restaurant where Mama offers a simple and flavorsome cuisine, with a menu elaborated by Michellin-starred Chef Guy Savoy, so that you feel right at home. On sunny days, the beautiful rooftop is open, so come enjoy a meal or sip on a drink while you let your eyes wander over a panoramic view of the city. In the heart of the 20th district, it is conveniently located 16 miles from Charles de Gaulle Airport and 12.5 Miles from Orly Airport. It also has direct access to the A3 Highway, and is next to many metro stations. The bank card used to guarantee the booking or make the prepayment will be requested at check-in.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Evening entertainment
Nightclub / DJ
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Sofa
Private bathrooms
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French

Location

109 rue de Bagnolet, 75020 Paris France
Name/address in local language
Mama Shelter Paris East
2392Reviews20Q+A100Room tips
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Tony and Farhad Musson Cooper wrote a review Nov 2023
London, United Kingdom2 contributions
We stayed here with family (Cooper family, 16-18 September) in September. We prepaid. The hotel wrongly charged us again on departure. I’ve been writing several times and have been completely ignored. We were served by Nawal. We have written to Miriam Arpinon, Zohra Atek, and the manager - as Nawal suggested. We have still not received the correct refund - as explained in our emails and even though we have sent evidence we are being ignored. We request a reply and some compensation please.
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Date of stay: September 2023
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lee G wrote a review Apr 2022
Bradford, United Kingdom32 contributions16 helpful votes
Hotel's Favorite
What a hidden gem of a place. Me and my wife walked from the local metro to the restaurant, my advice would be to not be put off by the surroundings and if you're not careful you'll miss it, but once inside you won't be surprised. Really nice vibe playing some soul classics, friendly bar staff and the food was outstanding too. Would highly recommend for those of you looking to experience something different in Paris
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jane m wrote a review Jul 2023
13 contributions3 helpful votes
my husband was keen to stay here as he'd had a great stay at Lyon Mama Shelter. What a let down Paris East was. The reception area is lovely - the bedrooms are fabulous. Check in was great and from there on it went downhill. We went downstairs and asked about the advertised roof terrace. Yes it's open but you have to order downstairs and take your own drinks upstairs . ok. first bottle of wine requested not available . 'sorry it's the bar man's day off ' no cocktails available ...not a problem as we don't drink cocktails . second and third wines also the server couldn't locate. eagle eyed husband spotted lots of Pinot Grigio in the fridge behind the bar. can we have that ? no ...it's on the Trattoria stock so we can't have it 🙈😩. look - we're in the hospitality business ourselves it's 5 pm and the trattoria opens at 7 ... but no we can't have it. off we go to the terrace with our wine . it looks untidy and unloved . back down we come to the terrace area to order dinner. the food was disgusting ! my salmon was inedible . my husbands steak was tough and also inedible . again the same problem ordering wine ...the white wine arrived warm . the lady on the table next to us agreed that her food was also terrible . cold jacket potato and overcooked fish. no one asked us what was the matter and £192.00 later charged for dinner we left never to return. all style - no substance ! we run restaurants in the UK and know what we're talking about 😳
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Miriam K wrote a review Jun 2023
7 contributions7 helpful votes
In summary: - No recognition of ALL status. The hotel openly acknowledges that their systems don't show ALL loyalty and so they ignore this and treat everyone poorly. - I am a diamond ALL member and none of my benefits were provided. No free drink, no welcome gift, no upgrade, no free breakfast and no late check out. I was told on three occasions that I was not entitled to breakfast despite mentioning I am diamond and having a physical confirmation on my booking saying 'free breakfast'. - The worst part of the stay was being woken up at 8am by housekeeping knocking on my door asking when I was going to leave. This hotel really succeeded in making me feel unwelcome! Apparently they do this to all customers to ensure they kick them out early and force them to pay for breakfast having been woken up unexpectedly. I gave the hotel an opportunity to make it right and provide some compensation for such a poor experience. Their response was wholly inadequate and provided no resolution. They had the audacity to suggest that if I choose to return they would give me an 'experience that meets my expectations'. Shouldn't a hotel ALWAYS provide an 'experience that meets my expectations'? This is just basic service and they should strive to provide an experience that EXCEEDS my expectations. Instead they should be trying to get me to return to rectify the poor experience and show me that this was a rare occurrence. What is clear from their response to my complaint is that they deal with these complaints all the time and do not care about leaving people happy as they know they don't need people to return.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ergi13 wrote a review Sep 2022
Toronto, Canada66 contributions42 helpful votes
When I say poorly designed I don’t just mean how it looks…I mean how things are arranged in the room. Shower has no door and space is such that water comes out, electrical outlet for blow dryer tucked in between towel rack and sink, difficult to reach. They don’t even provide shampoo… Not a buzzy place, but a lot of noise from outside. Terrible pillows. Head a neck pain. Forgot my iPhone charger…called them, they didn’t find it…lots of things were off.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mike R wrote a review Aug 2022
1 contribution
The restaurant was great but the air quality in our rooms and hallways was unhealthy and suspicious to say the least. It smelled, and was damp and dark. Do not recommend especially if you've children. We checked in later in the evening after dinner and conditions were so bad in the rooms we had to check out and were lucky enough to find rooms at Mama Shelter West. Not fun, and the hotel did not refund our five nights which was the frosting on the cake. I highly DO NOT recommend lodging there. If there was a zero rating, I'd give that.
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Date of stay: July 2022
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Room Tip: Make sure your reservation is refundable AFTER you see the room you're staying in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Conkers2 wrote a review Aug 2022
Oxford, United Kingdom70 contributions70 helpful votes
I have been in this hotel for the last five years. The ambiance is well-designed for the 25-40 well-heeled bunch (In French, les bobos). I am outside that range, but I enjoy the atmosphere and the staff. During this visit, I noticed that the hotel basics are no longer in place: during a 14-day stay, not a single day with a complete set of towels, a significant drop in WiFi speed (a few times below 1 MBps morning and evening time), and a feeble and rickety A/C (the outside temperature was 40C certain days, becoming the rule in summer Paris). I hope Mama will address the issues with urgency. A bobo twist is fun, but only if it colors a robust professional foundation in hospitality. A final note of warning: on F/S/S, the rooms closer to the main street are noisy due to the presence of a loud bar/concert venue opposite the hotel.
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Date of stay: July 2022
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MidnightThirty wrote a review Jul 2022
1 contribution
We booked this hotel because it was one of the cheapest options in Paris, but we should have spent a bit more money to get a decent hotel. Our room was not well cleaned, there was a small smear of feces on the toilet seat and the carpeted floor had numerous large stains, as well as many smudges on one of the mirrors (presumably left by previous guests). We also were confused and uncomfortable by the kinky undertones present throughout the hotel and in the room, as it was not promoted by the hotel nor mentioned in the reviews I read. Minor but worth mentionning, there was no kettle in the room and there were two hooks inserted in the wall beside each bedpost, presumably playing into the "kinky" undertones. Would definitely not recommend this hotel.
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Date of stay: June 2022
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Brandon W wrote a review Jun 2022
Los Angeles, California44 contributions31 helpful votes
I stayed at the hotel for 5 nights. Each night I was provided a different number of hand towels. The hotel provides you one tiny bar of soap per day, which you are supposed to use on your face, body, and hair (SEE PICTURE). On my second to last morning, I was using the toilet and leaned against the wall with my hand, which caused the wall in the bathroom to collapse, and it was not repaired by the end of my stay (SEE PICTURE). Further, it was never even mentioned to me after I had spoken to the front desk about it. As other reviews have stated, the lighting in the hotel room was terrible. To even have a chance of seeing things properly in your room, you have to turn all of the lights, which requires you flip no less than 6 separate switches located in different parts of the room. Also as other reviewers have stated, the climate control in the room does not work well. Further, the shelf in the hotel room for suitcases was too small to accommodate my suitcase, and most normal, non-carry-on size suitcases. The drapes in the room are also poorly designed in that they let in some light where the window meets the wall. One morning as I just exited the hotel, I spat down a sewer grate near the front door and thought nothing of it. Well, apparently, one of the front desk associates or managers (who was heavily tattooed and had a mustache) saw what I had done and in a fit of rage, went off on me (yelling), and told me no less than 5 times in a row what a rude, horrible, disrespectful person I am. Whether what I did could be considered offensive or not, I thought it was extremely inappropriate for a hotel employee to be treating a guest that way. Admittedly, I maybe could have shown better judgment, but it was handled extremely poorly by that employee.
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Date of stay: May 2022
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DoroCH wrote a review Apr 2022
Switzerland28 contributions28 helpful votes
Let's start with the positive things: the staff is generally friendly and we liked the neighborhood off the beaten track. But: I cannot remember the last time I stayed in a hotel where you had to fight in order to prevent them from giving you new towels every day. By default, you should only get new towels if you throw them on the floor. Here you get new ones unless you discover that special sign that you need to hang up for the staff to see. Also very unusual not to have the electricity in the room linked to the room key. Instead you have to switch off all lights when you leave. One day, when we came back, the cleaner had obviously switched on the light and left it on the whole day. Again, not sustainable. Also: making everything very dark might be stylish but it means artificial lights everywhere, day and night. Reminds me of an Abercrombie & Fitch store in the early 2000s. Finally, the rooms are far too hot! and there is no way you can influence that. You cannot open the windows either. They say it's because now (in April) the 'system' is still in 'winter mode' and cannot be adjusted to 'summer mode'. So, even when temperatures outside are high, the building is heated as if it was winter outside. maybe time to adapt to the reality of climate change? Anyway: not my favorite place. Sorry for the staff, they try their best (except for the one day when they forgot to clean our room at all).
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Date of stay: April 2022
Cleanliness
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PRICE RANGE
$134 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mama shelter paris, mama shelter hotel paris
FORMERLY KNOWN AS
Mama Shelter Paris
LOCATION
FranceIle-de-FranceParisPère-Lachaise / 20th Arr. - Ménilmontant
NUMBER OF ROOMS
170
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MAMA SHELTER PARIS EAST $149 ($̶4̶0̶8̶) - Prices & Hotel Reviews - France

Frequently Asked Questions about Mama Shelter Paris East
Which popular attractions are close to Mama Shelter Paris East?
Nearby attractions include ARTIMUS Escape Game (0.06 miles), 20th Arrondissement (0.2 miles), and Eglise Saint Germain de Charonne (0.09 miles).
What are some of the property amenities at Mama Shelter Paris East?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Mama Shelter Paris East?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mama Shelter Paris East?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mama Shelter Paris East?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mama Shelter Paris East?
Conveniently located restaurants include A-Table, Le Papillon, and Lou tiap.
Are any cleaning services offered at Mama Shelter Paris East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mama Shelter Paris East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Paris East offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Mama Shelter Paris East?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Mama Shelter Paris East?
Many travelers enjoy visiting Cathédrale Notre-Dame de Paris (2.5 miles), Arc de Triomphe (5.0 miles), and Sainte-Chapelle (2.6 miles).