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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#783 of 1,883 in Paris
Location
3.3
Cleanliness
4.4
Service
4.2
Value
4.1
Travelers' Choice
Mama Shelter welcomes you to the historic Saint Blaise neighborhood in the heart of authentic Paris, with its flower-lined cafe terraces and its gardens. 170 elegant and design rooms are equipped with smart TVs, access to free movies on demand (free) and are fitted with 5 Star bedding (Duvet 100% Satin Coton Sheets). Take a break in the restaurant where Mama offers a simple and flavorsome cuisine, with a menu elaborated by Michellin-starred Chef Guy Savoy, so that you feel right at home. On sunny days, the beautiful rooftop is open, so come enjoy a meal or sip on a drink while you let your eyes wander over a panoramic view of the city. In the heart of the 20th district, it is conveniently located 16 miles from Charles de Gaulle Airport and 12.5 Miles from Orly Airport. It also has direct access to the A3 Highway, and is next to many metro stations. The bank card used to guarantee the booking or make the prepayment will be requested at check-in.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Evening entertainment
Nightclub / DJ
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French
Location
Full view
90Good for walkers
Grade: 90 out of 100
56Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
Contact
109 Rue De Bagnolet, 75020 Paris France
Name/address in local language
Getting there
Porte de BagnoletParis Metro8 min
GambettaParis Metro9 min
Rental CarsSee rental cars from $22/day
2319Reviews19Q+A100Room tips
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I stayed at the hotel for 5 nights. Each night I was provided a different number of hand towels. The hotel provides you one tiny bar of soap per day, which you are supposed to use on your face, body, and hair (SEE PICTURE). On my second to last morning, I was using the toilet and leaned against the wall with my hand, which caused the wall in the bathroom to collapse, and it was not repaired by the end of my stay (SEE PICTURE). Further, it was never even mentioned to me after I had spoken to the front desk about it. As other reviews have stated, the lighting in the hotel room was terrible. To even have a chance of seeing things properly in your room, you have to turn all of the lights, which requires you flip no less than 6 separate switches located in different parts of the room. Also as other reviewers have stated, the climate control in the room does not work well. Further, the shelf in the hotel room for suitcases was too small to accommodate my suitcase, and most normal, non-carry-on size suitcases. The drapes in the room are also poorly designed in that they let in some light where the window meets the wall. One morning as I just exited the hotel, I spat down a sewer grate near the front door and thought nothing of it. Well, apparently, one of the front desk associates or managers (who was heavily tattooed and had a mustache) saw what I had done and in a fit of rage, went off on me (yelling), and told me no less than 5 times in a row what a rude, horrible, disrespectful person I am. Whether what I did could be considered offensive or not, I thought it was extremely inappropriate for a hotel employee to be treating a guest that way. Admittedly, I maybe could have shown better judgment, but it was handled extremely poorly by that employee.…
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Date of stay: May 2022
Value
Rooms
Service
Helpful
Let's start with the positive things: the staff is generally friendly and we liked the neighborhood off the beaten track. But: I cannot remember the last time I stayed in a hotel where you had to fight in order to prevent them from giving you new towels every day. By default, you should only get new towels if you throw them on the floor. Here you get new ones unless you discover that special sign that you need to hang up for the staff to see. Also very unusual not to have the electricity in the room linked to the room key. Instead you have to switch off all lights when you leave. One day, when we came back, the cleaner had obviously switched on the light and left it on the whole day. Again, not sustainable. Also: making everything very dark might be stylish but it means artificial lights everywhere, day and night. Reminds me of an Abercrombie & Fitch store in the early 2000s. Finally, the rooms are far too hot! and there is no way you can influence that. You cannot open the windows either. They say it's because now (in April) the 'system' is still in 'winter mode' and cannot be adjusted to 'summer mode'. So, even when temperatures outside are high, the building is heated as if it was winter outside. maybe time to adapt to the reality of climate change? Anyway: not my favorite place. Sorry for the staff, they try their best (except for the one day when they forgot to clean our room at all).…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Helpful
What a hidden gem of a place. Me and my wife walked from the local metro to the restaurant, my advice would be to not be put off by the surroundings and if you're not careful you'll miss it, but once inside you won't be surprised. Really nice vibe playing some soul classics, friendly bar staff and the food was outstanding too. Would highly recommend for those of you looking to experience something different in Paris
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Date of stay: April 2022Trip type: Traveled
Helpful
Over the years we have stayed in this hotel several times and it is a good place for the beds, the short drive to the highway, the parking with EV charging but it is losing its edge. Where in the beginning the concept was unique it is no longer one-of-kind and you get annoyed by the lack of lighting in the rooms, the roof-top not being open, the Airco only heating and the decor fading. Nice masks on the lights but they have been there for several year now. Nice chalk drawing on the ceiling of the ground floor but it is not fresh any more. Great tapestry of the reception wall but is loosing color. The food is good, staff is more than friendly but it is not longer the place for design “pilgrims”.
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Date of stay: February 2022Trip type: Traveled
Room Tip: Two metro station close to the hotel. Use A.Dumas (line 2) when you leave the hotel and use...
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Helpful
Dark, so very, very dark. Black walls, black light switches, black electrical sockets, very poor lighting. I had to use the torch on my phone to find the light switches and the electrical sockets. I even had to use the torch on my phone to find my black handbag on the black floor in the dark room one evening. Small room almost entirely filled by the bed and a ginormous television. No desk space, and just a cheap plastic chair squeezed in at the table with the ginormous tv. Basic and ageing bathroom. On the plus side there was a microwave and a fridge, but nothing to make use of them - no cutlery, no cups or glasses, no tea or coffee. Personally I found the bed too hot. Fluffy mattress cover and big fluffy duvet combined with a hot room made the whole thing feel suffocating. Food in the restaurant tasted good but the service was incredibly slow, even though I got there early before it got busy. All in all not to my taste. Lighting and fresh air are more my cup of tea.…
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Date of stay: December 2021Trip type: Traveled
Helpful
Response from Anouk Villemot, Autre at Mama Shelter Paris East
Responded Jan 2, 2022
Hello, We’re so sorry that your stay wasn’t as good as you excepted. We’re open to talk with you by phone or by mail at : food.paris@mamashelter.com Mama loves YOU!
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Stayed for a few days on business. The hotel has a very sexy vibe which felt a bit odd for a business travel, but past that, the rooms were very comfortable, with decent wifi and particularly a great hotel bar/restaurant. While the food service was slow to come, the food itself at the restaurant was very good, so were the drinks. This isn't a family hotel for sure, besides that it's pretty good !
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Date of stay: December 2021Trip type: Traveled
Value
Service
Sleep Quality
Room Tip: This place isn't made for families or traveling with kids.
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Helpful
Response from Anouk Villemot, Autre at Mama Shelter Paris East
Responded Jan 2, 2022
Hello, Wouah ! Mille mercis pour ce commentaire qui nous fait fondre de bonheur ! Nous avons hâte de vous revoir à nouveau chez nous, pour cette fois, décrocher la cinquième étoile ! <3 MAMA LOVES YOU !
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The hotel was conveniently situated for visiting friends and it’s a really cool hotel. The room was spotless and the bed really comfortable. The breakfast was also great. The only downside was the room I had in the second floor had bad sound insulation. The music was banging loud until 1:30 and then the scraping of chairs, putting them back in to place went on until 2:00 in the morning. This wouldn’t put me off from booking again but I’d ask for a quieter room
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Date of stay: November 2021Trip type: Traveled
Helpful
Response from Anouk Villemot, Autre at Mama Shelter Paris East
Responded Dec 3, 2021
Hello Katrina, A great THANK YOU from the Mama Team ! We're so sorry about the noise, we hope that the next time will be better! We're looking forward to welcome you again <3 MAMA LOVES KATRINA !
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I stayed in a suite with a balcony, so a "nice" room. I had a rather long Zoom call during my stay and I was shocked to see that there is NOWHERE to plug in anything extra except the bathroom. There's a desk but no outlet (unless you unplug the light). No outlets close to the bed to plug in your phone. I had to move the heavy couch and dig around for an outlet (I found an extension cord finally) and set myself up awkwardly on the couch for my meeting. That's a HUGE oversight or omission on the part of the property IMHO. I won't stay here again.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jasmine Motaïb, Service clients/Réception at Mama Shelter Paris East
Responded Aug 5, 2021
Hello Rlfernansen, Thank you for taking the time to give us feedback. We are sorry that you didn't like the layout of the room. We have electrical outlets on each side of the bed, as well as under the desk. If you wish, we can assign you to a more convenient room during your next stay. We invite you to contact us directly at reception.paris@mamashelter.com and we will give you the magical experience that Mama has to offer. MAMA LOVES RLFERNANSEN !
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We had such a great time staying in this hotel, that we went for a second time. The interior is super creative and en outages you to explore and find out all the details. Staff was knowledgeable and friendly, as you may expect from a hotel like this. Rooms were a tad small, nothing too bad but do keep this in mind when you need a bit more space for your suitcase, for example. Will definitely try again, but will go and book their new hotel in the west side of Paris!
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Date of stay: October 2019Trip type: Traveled
Helpful
Firstly, don’t be put off my review if you’re a 20 something hipster with a beard and doesn’t enjoy sunlight and talking! This hotel deserves 5* alone for service and high quality rooms and restaurant! I had a gorgeous room with black walls and high quality fixtures and fittings. Beautiful rainforest shower & fluffy towels! But despite the many lights, it’s just dark and apparently‘ atmospheric’! They don’t do any form of rooms service and after an exhausting day of meetings, I didn’t want to eat in a restaurant that is dark and atmospheric and not knowing what I was eating because of the light! I had to track to the restaurant for food and drink because there was also no tea or coffee facilities, despite there being a beautiful area in room to house one, alone with a little fridge! This hotel is gorgeous, it’s cool hip and trendy. The food, despite not being able to see it very well was beautiful and tasty, served by wonderful and thoughtful staff! They couldn’t do enough! The staff are getting zero natural light and they should be given vitamin D, because I asked one of them what it was like working with no natural light, and they said they felt permanently exhausted! This really concerns me, because I travel a lot for work and their staff are 5* and nothing was too much trouble! This isn’t a bad review, it’s a ‘not my kind of place’ review! So 3* from me, 5* if your younger than me (40 something!) xx…
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Date of stay: February 2020Trip type: Traveled
Helpful
PRICE RANGE
$112 - $190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mama shelter paris, mama shelter hotel paris
FORMERLY KNOWN AS
Mama Shelter Paris
LOCATION
FranceIle-de-FranceParisPère-Lachaise / 20th Arr. - Ménilmontant
NUMBER OF ROOMS
170
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Claim Your Listing Frequently Asked Questions about Mama Shelter Paris East
Which popular attractions are close to Mama Shelter Paris East?
Nearby attractions include ARTIMUS Escape Game (0.06 miles), 20th Arrondissement (0.2 miles), and Eglise Saint Germain de Charonne (0.09 miles).
What are some of the property amenities at Mama Shelter Paris East?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at Mama Shelter Paris East?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mama Shelter Paris East?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mama Shelter Paris East?
Conveniently located restaurants include A-Table, Le Papillon, and Lou tiap.
Are any cleaning services offered at Mama Shelter Paris East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mama Shelter Paris East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Paris East offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Mama Shelter Paris East?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Mama Shelter Paris East?
Many travelers enjoy visiting Sainte-Chapelle (2.6 miles), Cathédrale Notre-Dame de Paris (2.5 miles), and Arc de Triomphe (5.0 miles).
Is Mama Shelter Paris East accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.