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BEST WESTERN Citadelle

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185 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Boston, Massachusetts
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Best Western name led us to expect bland modernity, but "Citadelle" was more like what we found. The rooms and spaces are gorgeous re-decorations of an old French castle. Everything was modern and comfortable. Decent air conditioning, fabulous bed linens, great breakfast and beautiful décor throughout. We were very pleased with our choice and plan to return.

Helpful?
Thank Christina L
York, England
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We found the hotel welcoming with a good sized bed but a rather short shower. The room had a Nespresso machine that I had to look up instructions for. The weirdest thing was we were two people in a double room and there was one coffee, one tea bag, one bottle of water. When I asked for more coffee the... More 

Helpful?
Thank cb054
Mississauga, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 11, 2016

Hotel staff was helpful, the Reception area seemed clean, despite the rather grim outside walls. Our hotel room was on the dark side and perhaps because of this gave the impression of lack of cleanliness. Bathroom was extremely small, with the shower stall encroaching on the toilet area. Loved Besancon, but would not stay at this hotel again.

Helpful?
Thank Maria S
BWCitadelle, Adjointe de Direction at BEST WESTERN Citadelle, responded to this review

The main building of the hotel Best Western of Besançon is a former convent. It has been completely renovated and restored on a contemporary industrial style. In two dependencies of the hotel (annex and Pavilion), the owners have created rooms. Also, all the rooms are different and there are also different categories. Our staff is present 24/24 and all the... More 

Helsinki
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed July 10, 2016

We booked "Deluxe room". I specifically asked for a quiet room on the last floor. We received a room in the outer building on the ground floor. Half of the window was covered with outside building which contained air conditioning agregate for the neighbouring building and the other half of the window was obstracted by the parked car. I will... More 

Helpful?
1 Thank Tanja R
Pontefract
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 29, 2016

Spent a couple of nights here as we toured the region. Everyone was very helpful even down to freezing an ice pack for us to help my wife's swollen knee. Very close to an excellent restaurant (The 1802) which is always a bonus when using b & b hotels. Even though there is no restaurant at the hotel they will... More 

Helpful?
Thank MkGPontefract
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 27, 2016 via mobile

Initial impression was how dark the interior of this hotel is. Our room was in the annex with windows overlooking a dirty skylight and a wall to another part of the hotel 1.5 metres away - not much of a view! Again, the decor was extremely dark and the room very small. Not somewhere to spend any longer than necessary.... More 

Helpful?
Thank Carol F
Southport, United Kingdom
Level Contributor
120 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 4, 2016 via mobile

Stayed for 2 nights on business with other colleagues Very welcoming and east checkin and room aloocation. Room clean and tidy, beds comfy, nice bug Windows for fresh air, as it was very warm on our visit. Breakfast served in the basement vault, very nice place and good offer for breakfast No restaurant on site but plenty around to choose... More 

Helpful?
Thank Castorman
Venice, Italy
1 review
4 of 5 stars Reviewed April 11, 2016

Nice room with coffee/tea facilities. Very comfortable bed. Strategic position near the city center and very convenient for visiting 'la Citadelle'. Polite and helpful staff. The major bug (especially for those who come on business) is the extremely unstable Wi-Fi connection in the room. A minor drawback is represented by the fact that no restaurant is available at the hotel... More 

Helpful?
Thank marella404
Basel, Switzerland
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 2, 2016

Good location, but you will need your satnav on full power to find it. On-site parking - thank the lord! Very welcoming and helpful and informative reception staff. The whole place looks recently renovated. Room a bit small and stuffy but OK for one night with just overnight bags - don't know what you'd do if you had suitcases. Good,... More 

Helpful?
Thank Tony S
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service

Additional Information about BEST WESTERN Citadelle

Address: 13 rue General Lecourbe, 25000, Besancon, France (Formerly Citotel Hotel Granvelle)
Location: France > Franche-Comte > Doubs > Besancon
Price Range: $84 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Citadelle 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Citotel Hotel Besançon
Hotel Style:
#1 Family Hotel in Besancon
#3 Business Hotel in Besancon
#3 Romantic Hotel in Besancon
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