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Mercure Reims Centre Cathedrale

Orbitz.com$105*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Mercure Reims Centre Cathedrale
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1,233 Reviews from our TripAdvisor Community

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Showing 493: English reviews
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DE KALB
Reviewed 2 days ago NEW

My wife and I were privileged to stay at the Reims Mercure at the end of a two week driving tour of the middle of France. It is always a joy to end up in such a comfortable stop after sleeping in miscellaneous smaller villages throughout the country. Also, the food was very good, including a fabulous breakfast.

Review collected in partnership with Mercure Hotels
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Helpful?
Thank RICHARD B
London, United Kingdom
Reviewed 5 days ago NEW

Mercure Reims Centre Cathedral hotel is a convenient stop driving south east through France. Situated in the centre of this delightful cathedral city in the Champagne region it offers so much of interest. The access and underground garage are a great plus and we have always felt most comfortable and welcome. The restaurant with breakfast and an interesting dinner menu...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank eejp
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear eejp, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathedrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

West Sussex, United Kingdom
Reviewed 6 days ago NEWvia mobile

This hotel does not have air conditioning. We were put on the 5th floor with our four year old. The rooms are extremely hot at night, when we complained we were told there is no air conditioning and to open a window. The windows open out completely with no minimiser on. Our daughter could easily climb out and plummet to...

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Helpful?
Thank saraelisabethallen
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear saraelisabethallen, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the...

Littleton, CO
Reviewed 1 week ago

Our room was small and the wifi was very unreliable - when it worked at all. Location is disappointing given the name "Centre Cathedrale". No restaurants close by and the cathedral is 0.7 miles away. The main restaurant and bar area is somewhat closer but still a walk of at least 0.5 miles. The first room we checked into was...

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Helpful?
1Thank Doug W
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear Doug W, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Zell am See - Kaprun, Austria
Reviewed 1 week ago

This hotel was exactly what i have come to expect from a Meccure, clean, friendly staff, finished to a high standard, don't think i have ever been disappointed with a Meccure, it was a short walk to the town centre and a kilometre or so walk to the champagne houses, for me a perfect location, as we were traveling on...

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Helpful?
Thank JonnieTash
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Cher JonnieTash, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Winchester, United Kingdom
Reviewed 3 weeks ago via mobile

I am usually pretty generous when it comes to reviews, but I can't be on this occasion. From start to finish I found most of the staff dismissive, unaccommodating and non customer centric! Initially on check-in the customer service representative was completely uninterested in our Accor platinum membership and gave us none of the privileges we were entitled to, or...

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Helpful?
3Thank mcgonaglebarry
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear mcgonaglebarry, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

North Devon
Reviewed 3 weeks ago

We were allocated a nice large room and everything perfect and clean. In the evenings Sandra looked after us at the bar and recommended local wines. We eat dinner in the restaurant and were pleasantly surprised how good the food was was even if restaurant service was not brilliant. I did notice that other Accor members had a free drink...

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Helpful?
Thank MiniMx
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear MiniMx, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

United Kingdom
Reviewed 4 weeks ago

It ticks all the boxes. The only criticism are the bathrooms which are tiny and slightly tatty. Our shower tray was cracked and leaked. There are no cosmetics but everything is done to a price. We were very pleasantly surprised by the dining room. The dinner was very good and the breakfast is generous. As an Accor Club member I...

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Helpful?
Thank bruceurban
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

London, United Kingdom
Reviewed April 20, 2017 via mobile

I'm going to try and be balanced here, as I'm a Platinum Accor member and I do stay at their member hotels a lot, but this hotel has some good and some features fundamentally terrible things going on. The good - standard room, clean and tidy, great central location and within walking distance to most key places within Reims. The...

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Helpful?
1Thank MilamberNZ
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear MilamberNZ, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you tell us your opinion on Tripadvisor, I can not find your reservation. Nevertheless, the benefits of your Platinium...

Vilseck, Germany
Reviewed April 17, 2017

The hotel is located very close to the city center, and is easily accessible from the interstate. The hotel itself is good enough for most travelers, but not 5 star by any means. We didn't try the breakfast buffet as it is 18 Euro a person, and the wifi, while free, was slow at best. The rooms are nice enough,...

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Helpful?
Thank WilliamRBavaria
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Our 4-star hotel is ideally located just a short distance from Notre Dame Cathedral, a gem of Gothic artwork, and the congress center. Whether you're on a business trip or a family vacation, you will love the quality of our facilities and the comfort of our rooms. Our work spaces, combine technology and modularity and have everything you need. All the services we offer at our Mercure will mean you have a great stay in the heart of Reims. ... more   less 

Additional Information about Mercure Reims Centre Cathedrale

Address: 31 boulevard Paul Doumer, 51100, Reims, France
Location: France > Grand Est > Marne > Reims > Hincmar
Price Range: $86 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Reims Centre Cathedrale 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Mercure Reims Cathedrale Hotel Reims
Accor Reims Cathedrale
Hotel Style:
#7 Luxury Hotel in Reims
#8 Business Hotel in Reims
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Reims Centre Cathedrale staff and other travelers.
9 questions
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Questions? Get answers from Mercure Reims Centre Cathedrale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Being there in mid May time frame air conditioning was not normally mandatory but it had started to get warm and the service was very welcome.”
232RICHARDB232, 2 days ago | Read review
“Interesting to watch over the canal from the rooms”
MiniMx, 3 weeks ago | Read review
“Suggest asking for a room not facing the main road”
bruceurban, 4 weeks ago | Read review
“Get a room facing the Cathedral on the upper floors.”
WilliamRBavaria, Apr 17, 2017 | Read review
“Accor card holders can get better rooms on floor 4 and 5”
frufc, Apr 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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