Hotel L'Univers Tours
773 reviews
#10 of 89 Hotels in Tours
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5 boulevard Heurteloup, 37000, Tours France
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$154
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Room & Suite (55)
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#10 of 89 hotels in Tours
Location
Cleanliness
Service
Value
Travelers' Choice
With 91 rooms, among 7 suites, hotel Oceania l'Univers Tours will be the ideal place to enjoy some touristic holidays or business time. All the non-smoking and air-conditioned rooms will offer you all the comfort, as free wifi access, flat screen cable tv. Enjoy a lunch or dinner in our restaurant with traditional gastronomy and our cosy bar.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Spa
Parking garage
Wifi
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Facial treatments
Massage
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
91Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
5 boulevard Heurteloup, 37000, Tours France
Name/address in local language
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773Reviews18Q+A28Room tips
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We stayed at the hotel on 27 September. With covid lock down we preferred to eat in the hotel as based on reviews it was good. The menu was limited, the 3 course menu offered was the room was little more than lunch so we decided to go á la carte. I can honestly say it was one of the worst meals we have ever eaten. Furthermore the service was slow. In fact I believe our meals had been left on a hot pass so long they were cremated. As the staff were clearly stretched we choose to complain in the morning. Sadly despite this, the receptionist only recommended us contacting the manager by email. I asked him to contact me, but they choose not to. This element of customer service should not have been overlooked. As the hotel is 4* I would have expected more. Based on our experience I would not recommend the restaurant. I noticed also that the breakfast was served buffet style. In the current climate I would not imagine this to be sensible. …
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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First impressions of Hotel L'Univers was not good. There was no parking or valet parking available which after a long drive from Bordeaux was not what we needed. Despite my gripe we were directed to a nearby carpark about five minutes away. The reception staff were great and spoke good English. This was the only hotel during our French trip that actually took social distancing seriously. Mask throughout and lots of hand gel. The room we had was large and well appointed. Plenty of storage and a huge very comfy bed. An exceptional sleep was spoilt by a single damned mosquito that buzzed my ear all night and treated me to a series of painful itchy bumps in the morning. The room had free bottled water and the Rituals lotions and potions were great. The hotel is very well located, just a 2 min drive down one road from the motorway. Very easy to find and just a short walk to the old town. I would recommend Tours for a nights stop. There is plenty to see and lots of great shops. Breakfast was appalling I'm afraid. Very little choice and not very good quality. One coffee machine that took an age to brew a cup. I don't think we paid extra for breakfast as it was included but given the choice I would eat elsewhere. The spa looked fantastic but we did not use.…
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Date of stay: August 2020
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from Matthieu GUENEDAL, Directeur général at Hôtel L'Univers Tours
Responded Sep 2, 2020
Dear Pau109 Thanks a lot for your feedback. King regards Matthieu GUENEDAL CEO
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Booked as a waypoint on way to our major stop. Our second visit.. Service excellent, staff friendly and courteous. Extremely diligent re COVID rules. Everything needed after a long journey. Breakfast a bit disappointing but that was only because of it being a buffet and had to adhere to all the policies required. Might be better to offer served breakfast at a higher rate. But not really an issue
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Helpful
Response from Matthieu GUENEDAL, Directeur général at Hôtel L'Univers Tours
Responded Aug 13, 2020
Dear Gemma J Thanks a lot for your feedback Best regards Matthieu GUENEDAL CEO
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The hotel needs redecorating throughout - the room was OK (no carpet which was a plus) but awkwardly set out and had a noisy vent. The staff were miserable but I would probably be the same if I worked there.
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Date of stay: March 2020Trip type: Traveled on business
Value
Location
Service
Helpful
Response from Matthieu GUENEDAL, Directeur général at Hôtel L'Univers Tours
Responded Jul 13, 2020
Dear Guest We thank you for your feedback. Best regards Matthieu GUENEDAL CEO
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There are not a lot of hotels to choose from in Tours, so after reading reviews, we decided to go with this one because we wanted Tours to be our base in the Loire Valley. It was in a good location within easy walking distrance to restaurants and shops. It also is a 5 min drive to the train station and within 30-60 minutes of most of the major castles in the area. However, we reserved a junior suite and the room was shabby with pretty cheap furniture. The walls were pretty banged up, the area under the vent on the wall was black and filthy, and the toilet was in this separate tiny room which was claustophobic. But the bed was clean and comfortable, the walk in shower was spacious and had good water pressure, but there were no shelfs or caddies so you had to put your soap and shampoo on the floor. It was deinitely not a 4 star hotel in terms of quality. On the plus side, the front desk staff were very nice and helpful and the location was convenient with parking.…
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Date of stay: January 2020
Value
Location
Service
1 Helpful vote
Helpful
Response from MatthieuGU, Directeur général at Hôtel L'Univers Tours
Responded Mar 3, 2020
Dear Guest We thank you for your feedback. Best regards Matthieu GUENEDAL CEO
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PRICE RANGE
$113 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel de l univers, de l univers hotel
LOCATION
FranceCentre-Val de LoireIndre-et-LoireTours
NUMBER OF ROOMS
91
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Claim Your Listing Frequently Asked Questions about Hôtel L'Univers Tours
Which popular attractions are close to Hôtel L'Univers Tours?
Nearby attractions include Hôtel de Ville de Tours (0.05 miles), Gare de Tours (0.1 miles), and La Chocolatiere (0.3 miles).
What are some of the property amenities at Hôtel L'Univers Tours?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hôtel L'Univers Tours?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hôtel L'Univers Tours?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hôtel L'Univers Tours?
Conveniently located restaurants include Le Bistrio, Nobuki, and Au Martin Bleu.
Are there opportunities to exercise at Hôtel L'Univers Tours?
Yes, guests have access to a heated pool during their stay.
Is Hôtel L'Univers Tours located near the city center?
Yes, it is 0.04 miles away from the center of Tours.
Are any cleaning services offered at Hôtel L'Univers Tours?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hôtel L'Univers Tours?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hôtel L'Univers Tours offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hôtel L'Univers Tours?
The staff speaks multiple languages, including English, Spanish, French, and Italian.