Hotel Le Cep is a perfectly nice hotel. However, on a recent stay there with my family, there are issues that I'd like to flag for other travelers to be aware of. We had 3 suites for 6 family members. One of the suites was visibly dirty upon check in (balls of hair on the bathroom floor) and the A/C in that room also did not work very well. The rooms are outdated, and I realize that's part of the charm, but the in-room blow dryer that my mom used literally caught fire (smoke and all). It probably hadn't been replaced in close to 15 years. The breakfast buffet is outdoors and we went every morning, but there were birds landing all over the food each day, and one day one even pooped on the bread. There were no attendants to care for the food. We showed up to check in on a Friday and sat in the hotel lounge to order a bottle of wine and some snacks, but they randomly did not have a chef. It took us a full hour and a half to get a plate of meat and cheese. On our final night, we decided to eat an early dinner in one of our suites. We requested plates, knives, forks, napkins, and 2 ice buckets, as well as a plate of meat. Again, it took well over an hour to get cutlery, and they delivered the ice buckets to the wrong room. Perhaps most egregiously/frustrating was that their front desk staff messed up our dinner reservations. My sister had been communicating with the hotel staff via email months in advance, and requested reservations for 6 people (we had booked 3 suites for our whole family). We arrived at the restaurant they booked us the first night only for the hostess to inform us that the reservation was only for 2 people. Thankfully, we were able to get a table. However, we went to the front desk that night to let them know about the issue, and the front desk person told us "Sorry, we made all your other reservations are also for 2 people." They shrugged it off. We finally, after a wild goose chase, were able to speak with management, who apologized profusely and very generously offered us a private wine tasting in his cellar, which was a much-appreciated gesture. The staff at Le Cep are nice and generally pleasant, but communication is poor. Over months of correspondence, my sister would constantly follow up and ask for confirmations only to not hear for weeks on end, and not have her questions answered. In all, I would say that our experience with Le Cep was not in line with other 5 star hotels we have stayed at, both in France and around the world. …