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276 Reviews from our TripAdvisor Community

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Showing 53: English reviews
london, England
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed overnight on a drive from Girona, Spain, to Paris. We enjoyed our stay. The hotel was clean and modern. The staff were very welcoming and helpful. We booked an executive room which came with tea/coffee facilities and a mini bar. My only problem with the room was that there were no dressing gowns or slippers for us to... More 

Thank chauny4ever
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Stopped over night on our way to the south of france. 10 hours driving and arrive at the hotel. Checked in and told there is no parking and given a map of Clermont Ferrand for alternative car parks. Just what you need after a 10 hour drive. The lady on reception told us breakfast was on the 6th floor. From... More 

Thank Neilhoyle666
Amsterdam, The Netherlands
Level Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel Des Puys is well located on a square just outside the city centre. The reception area looks like a car rental office and the hotel itself definitely is more business than leisure oriented, but service is adequate and friendly and the staff even manages to speak English, which is always a bonus in France. We had a room on... More 

Thank Rodnet
Jonzac, France
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was undergoing restoration whilst we were there and the reception was in a temporary area. This did not unduly bother us, but there seemed to be problems with the electrics from time to time and there was no bar. The hotel is located on the edge of the historic district, about ten minutes walk from the cathedral. Our... More 

Thank 115Sid
Milan, Italy
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 20, 2016 via mobile

Good room, nothing special but nothing to complain about; I was on the 4th floor facing Place Delille with a nice view over the town. Hotel services are ok and the hotel appeared well maintained and cleaned. The breakfast room in on the top floor with a nice view over the town and the surrounding hills. The breakfast choice was... More 

1 Thank tomdark2015
Best Western Hô... B, Responsable réception at BEST WESTERN PLUS Hotel des Puys, responded to this review

Good morning, Many thank to have taken time to give us your impression about our establishement. We hope seeing you soon while a futur stay in Clermont-Ferrand. Yours faithfully. Sandrine / Reception desk Manager More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 28, 2016

We left quite happy with the one night experience. It would be nice to have English speakers on each shift and in the restaurant. We asked the restaurant staff to call an employee from the reception area to explain the menu lists.

Review collected in partnership with Best Western

Thank Bernd B
Greenville, South Carolina
Level Contributor
105 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 6, 2016

Typical European Room, Nice bathroom. We had a small deck which overlooked the square which was nice. The A/C did not work, but it was cool enough with the window open. The restaurant in the hotel is fairly decent. Staff is very friendly and accomodating. The hotel is walking distance (or short tram ride) to the place de Jaude, Train... More 

1 Thank StacyPTraveler
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 13, 2016

We arrived following a long day's driving and received a warm welcome. The lobby was bustling and the staff were very friendly. We had booked 2 rooms, both were very similar, no complaints. Lovely bathroom and in-room facilities. As stated by previous reviewers, the breakfast is simply fantastic. The view from the breakfast room was fabulous, you got a real... More 

1 Thank Aoifs
Louisville, Kentucky, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 17, 2016 via mobile

Very nice hotel. The breakfast was wonderful and had gorgeous views of the city while you eat. Staff was very friendly and helpful. The beds were very cozy with nice linens. I enjoyed the ability to open the windows for fresh air. The Internet was unreliable in the evenings. The park across the street was noisy and seemed to be... More 

1 Thank Shannonlong75
Kingston upon Thames, United Kingdom
Level Contributor
303 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
3 of 5 stars Reviewed November 1, 2015

When I arrived three young men with a ghetto-blaster were shattering the peace of the square outside - and of everyone else within several hundred metres. I found that my room overlooked the square and asked for one at the back instead. The receptionist gave a Gallic shrug - and said that he would call the police if they didn't... More 

Thank WardenRon
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Room/Suite (13)
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Hotel & Grounds (6)
Room/Suite (18)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hotel des Puys

Address: 16 Place Delille, 63000, Clermont-Ferrand, France
Location: France > Auvergne > Puy-de-Dome > Clermont-Ferrand
Price Range: $100 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hotel des Puys 4*
Number of rooms: 63
Reservation Options:
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Hotel Style:
#4 Romantic Hotel in Clermont-Ferrand
#5 Family Hotel in Clermont-Ferrand
#6 Luxury Hotel in Clermont-Ferrand
#8 Business Hotel in Clermont-Ferrand
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