Grand Hotel Thalasso & Spa
43 Boulevard Thiers, 64500 Saint-Jean-de-Luz France
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About
#9 of 59 hotels in Saint-Jean-de-Luz
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.2
Travelers' Choice
See why so many travelers make Grand Hôtel Thalasso & Spa their hotel of choice when visiting Saint-Jean-de-Luz. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travelers like you.
While staying at Grand Hôtel Thalasso & Spa, visitors can check out La Rue Gambetta (0.2 mi) and Maison de l'Infante Joanoenia (0.4 mi), some of Saint-Jean-de-Luz's top attractions.
Grand Hôtel Thalasso & Spa is a charming hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features a concierge and room service. Plus, guests can enjoy a pool and a lounge, which have made this a popular choice among travelers visiting Saint-Jean-de-Luz. For guests with a vehicle, parking is available.
While in Saint-Jean-de-Luz, you may want to check out some of the restaurants that are a short walk away from Grand Hôtel Thalasso & Spa, including le Kaiku (0.3 mi), Brouillarta (0.2 mi), and La Vieille Auberge (0.3 mi).
If you are interested in exploring Saint-Jean-de-Luz, check out a garden, such as Botanic Garden of Saint-Jean-de-Luz.
At Grand Hôtel Thalasso & Spa, your comfort and satisfaction come first, and they look forward to welcoming you to Saint-Jean-de-Luz.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Bay View
Languages Spoken
French
Location
43 Boulevard Thiers, 64500 Saint-Jean-de-Luz France
Name/address in local language
Grand Hôtel Thalasso & Spa
Getting there
Good for walkers
Grade: 86 out of 100
86
49 Restaurants
within 0.3 miles
1317Reviews22Q+A46Room tips
Reviews
Traveler rating
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Beautiful, romantic and elegant hotel just in front of the ocean with an amazing view. So comfortable, quiet and luminous rooms , great breakfast in front of the ocean . Walking distance to all shops and city center . Great restaurant. Amazing experience loved it .
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Amazing hotel, very good service and support, lovely facilities and brilliant location, intending to return!! Booked in advance for spa treatments and two sea facing rooms, very generous hotel lovely bar and views and such amazing massages!! Very worthwhile and a short walk into town for everything you want in st Jean de Luz,
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Oct 9, 2023
Dear 649buffyw, Thank you very much for your comment! We are delighted to know that you particularly enjoyed the location of the hotel, the attentive staff but also our Spa. We look forward to welcoming you again and offering you a new Basque experience! Sincerely, Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Situated right on the front with access to a sandy beach this is a very pleasant hotel. Staff are universally helpful and rooms are spacious, clean and well furnished. Valet parking is available and we’ll run. The Spa and indoor pool is very well appointed and easy and convenient to use. All round I doubt visitors will be disappointed in a very good hotel.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Oct 9, 2023
Dear Rover10, Thank you for your kind comment and we are delighted to read your satisfaction. Our teams are delighted to have contributed to the success of your stay. Hoping to have the pleasure of welcoming you again soon, Sincerely, Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 3rd stay, beautiful hotel, staff very pleasant and helpful, excellent breakfast and Dinner, situated on the beach front, book a room looking out to sea and hear the waves gently rolling in, making it so tranquil, during the day children’s laughter on the beach, in the distance, just a few minutes walk to many quality restaurants and bars, a must if travelling in a classic or prestige car, very se ure underground parking
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Very secure underground parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Oct 9, 2023
Dear 387alana, Thank you very much for taking the time to write this review! Our teams were delighted to read that your experience was up to your expectations, especially at our exceptional location feet in the sand and near the pretty pedestrian streets of Saint jean de luz. We look forward to welcoming you again soon and make you live again a pleasant moment in Grand Hôtel Thalasso & Spa. Sincerely, Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here for 4 nights, in an ocean view room. It’s a beautiful hotel, with a beautiful architecture & decor. Location: Perfect, right in front of the beach, close to all shopping, restaurants & La Colline Sainte-Barbe. Biarritz Airport isn’t too far away either (~20 minutes drive). Room: Our room is one of the ocean view rooms, on the 3rd floor; beautiful view of the ocean especially at sunset. Comfy bed & pillows, coffee & tea making facilities, mini bar, nice shower, however lack of bath tub (I suppose you don’t need a tub when the big ocean is right in front of you). Our toilet is a fair bit of a distance from the shower, making hand washing exercise a bit of a journey. I think a small hand washing sink would be nice in the toilet. Hotel: Beautiful outdoor & indoor decor, the outside deck / terrace is beautiful for breakfast/ drinks/ dinner, perfect for sunset drinks. The check in & out is pretty easy. There is a pool & spa in the basement, a bit too dark if area for me. The pool water is a tad cold for my Asian body. The gym looks good but I didn’t use it, nice & clean equipment. Staff: Super friendly & helpful. There’s a concierge who’s there to help you with booking restaurants or taxi. Breakfast: A pretty good spread, especially the pastries; delicious.…
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Walk up to La Colline Sainte-Barbe.
Dinner at Restaurant Ilura, La Reserve.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Sep 21, 2023
Dear AzlinaD, We are delighted to read that your stay was a great experience. The team of the Grand Hotel and I thank you warmly for this return for your Basque getaway! We are delighted to see that your experience was complete and allowed you to enjoy all of our facilities. Your detailed feedback is very valuable and will undoubtedly be very useful for internet user. Looking forward to welcoming you again soon, Sincerely Véronique ALLEGRE CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel. Unfortunately we had an emergency and needed to change the date from 14th August to a future date on 16th October. Using the hotel.com app I inadvertently cancelled the booking. I called the hotel to check future dates were in fact available (which they were and they were also cheaper than the rate I paid). I explained my error and kindly asked that they keep my fee and move my dates. They simply refused and said I had cancelled (5 days before the booking this happened). They showed no empathy of my emergency, no customer friendly service. I did not want a refund just simply asked to move the dates. Terrible customer service
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Make sure you don’t pay this hotel up front. Preferably never book this hotel.
I have over 100...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Aug 21, 2023
Dear Cruiser25267685260, We take note of your comment which can only surprise us. Indeed you have made your reservation through an intermediary and all changes or cancellations must go through this same platform. We regret but we have not had this kind of request in our booking service as you indicate. It was probably a contact of hotel.com who pass themselves by expedia. Our team of professionals pays particular attention to each of our clients and we are always very understanding and accommodating in case of unforeseen circumstances. This leads us to believe that you have merged our internal department with your reservation intermediary. The platforms are less flexible than a live hotelier and are forced to apply cancellation conditions for which you are committed. We regret your bad experience and can only recommend you to make your reservations with our reservation department for more flexibility on a future stay. Looking forward to welcoming you at the Grand Hotel Thalasso & Spa, Kind regards, Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location in town for the beach, restaurants and shops. Front of house team first class and will facilitate a great stays for you. Rooms well appointed with large and comfortable beds and good soundproofing. Better bars and restaurants to be found outside of the hotel. In-house dining experience disappointing but with so many good options nearby this should not put you off.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Aug 7, 2023
Dear James D, We are very grateful to you for taking the time to leave your impressions following your stay. We regret that our cuisine did not seduce you but are happy if you keep a good memory of your experience at the Grand Hotel Thalasso & Spa. We wish you a great summer! Best regards Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sea view was spoiled by weeds in the planters outside the window. Shower cubicle needs reapairs done to sealing around door. Pre check in email was wrong and misleading Standards have certainly dropped since our last stay
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Review collected in partnership with this hotel
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Jun 17, 2023
Dear Howard G, We thank you for your return, which is always very important to us. I deeply regret your experience which is not absolutely usual and understands your great disappointment. My teams and I sincerely apologize for these malfunctions. Your comments have been taken into account by the department heads concerned and corrective measures will be quickly put in place to maintain the quality of services that you are able to expect in an establishment of our standing. We hope to regain your trust in a future visit to Saint Jean de Luz. Best regards Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
newly renovated charming Rooms, lovely Terrasse with cosy Lounges near the Beach, Garage for Motorbikes. Friendly staff. Unfortunately, an order card for breakfast was placed on the bed in the evening and we didn't realize that it was an order card for breakfast in the room. In the morning at the buffet then the great confusion.
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Review collected in partnership with this hotel
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Jun 17, 2023
Dear AuntEusebia, We are grateful to you for having left your impressions following your recent stay. It seems that you had a pleasant stay in our establishment and we are delighted. We also regret this misunderstanding regarding breakfast. Our entire team is at your disposal if you have any questions during your stay, do not hesitate to ask them. We hope to see you again at the Grand Hotel Thalasso & Spa. Best regards, Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A wonderful Hotel, the situation is perfect , the facilities are wonderful, the breakfast buffet magnificent, and the staff are very helpful and courteous . Would loved to have stayed longer and will definatly be back.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Véronique ALLEGRE, Directeur général at Grand Hôtel Thalasso & Spa
Responded Jun 17, 2023
Dear O2708DGdereks, We thank you for taking the time to post these few lines after your stay at the Grand Hotel Thalasso & Spa. We will not fail to congratulate our teams who work daily to bring you the best of services. We hope to see you soon in Saint Jean de Luz. Best regards Véronique ALLEGRE-CONCEDIEU General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Saint-Jean-de-Luz area.
PRICE RANGE
$186 - $309 (Based on Average Rates for a Standard Room)
LOCATION
FranceNouvelle-AquitainePyrenees-AtlantiquesBasque CountrySaint-Jean-de-Luz
NUMBER OF ROOMS
52
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Frequently Asked Questions about Grand Hôtel Thalasso & Spa
Which popular attractions are close to Grand Hôtel Thalasso & Spa?
Nearby attractions include Eglise Saint-Jean-Baptiste (0.3 miles), Grande Plage (0.2 miles), and La Rue Gambetta (0.2 miles).
What are some of the property amenities at Grand Hôtel Thalasso & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hôtel Thalasso & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hôtel Thalasso & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hôtel Thalasso & Spa?
Yes, parking is available to guests.
What are some restaurants close to Grand Hôtel Thalasso & Spa?
Conveniently located restaurants include Instincts, L'Essentiel Restaurant, and Restaurant La Cueva.
Are there opportunities to exercise at Grand Hôtel Thalasso & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Grand Hôtel Thalasso & Spa have airport transportation?
Yes, Grand Hôtel Thalasso & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hôtel Thalasso & Spa located near the city center?
Yes, it is 0.3 miles away from the center of Saint-Jean-de-Luz.
Are any cleaning services offered at Grand Hôtel Thalasso & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hôtel Thalasso & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.